Kia Soul Complaints

5,626 consumer complaints on file.

#11383333December 14, 2020
ENGINE
TL* THE CONTACT OWNED A 2015 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, THE VEHICLE STALLED AS THE CHECK ENGINE WARNING LIGHT APPEARED ON THE INSTRUMENT PANEL. SOON AFTER THE STALL, THE CONTACT NOTICED THAT A WHITE SMOKE BEGAN TO EMIT FROM VEHICLE. SHE IMMEDIATELY EXITED THE VEHICLE AS THE ENGINE SOON CAUGHT ON FIRE. THE FIRE DEPARTMENT WAS CALLED AND THE FIRE WAS EXTINGUISHED. A FIRE REPORT WAS FILED AT THE SCENE. NO INJURIES WERE REPORTED DUE THE FAILURE. DUE TO THE FIRE, THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND WAS DESTROYED. THE DEALER NOR THE MANUFACTURER HAVE YET TO BE MADE AWARE OF THE FAILURE. UPON INVESTIGATION, THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 20V750000(ENGINE) WHICH SHE LINKED TO HER FAILURE; HOWEVER, HER VEHICLE WAS NOT INCLUDED IN THE RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 115,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11383346December 14, 2020
ENGINE
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE CONTACT STATED WHILE DRIVING 35 MPH, THE ENGINE EXPERIENCED A MISFIRE AND THE VEHICLE LOSS MOTIVE POWER. THE CHECK ENGINE WARNING LIGHT WAS FLASHING. THE VEHICLE WAS TAKEN TO BRUCE WALTERS FORD LINCOLN KIA (302 S MAYO TRAIL, PIKEVILLE, KY 41501, (606) 444-2200 TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THERE WAS AN OIL LEAK ON THE OIL PAN COVER. THE CONTACT STATED THAT THE CATALYTIC CONVERTER WAS PREVIOUSLY REPAIRED BY AN INDEPENDENT MECHANIC. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE SPARK PLUGS AND IGNITION COILS NEEDED TO BE REPLACED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383429December 14, 2020
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
WHEN I CALLED THE DEALERSHIP ABOUT THE CODE THAT POPPED UP WHEN I USED MY READER TO READ THE CHECK ENGINE LIGHT THAT POPPED UP TWO DAYS BEFORE THANKSGIVING. IT SAID IT WAS THE CATALYTIC CONVERTER. THE KIA LADY TOOK MY VIN AND SAID THERE WAS NO RECALLS BUT EVERYONE WITH MY CAR WAS CALLING IN ABOUT IT. AND THE PART ITSELF IS 1200 DOLLARS. HOW MANY OTHERS HAVE TO GO THROUGH THE EXACT SAME THING WHICH ALSO SAYS IT CAN RESULT IN LOSS OF CONTROL. AS A MOTHER WITH A TODDLER WHO CHOSE THIS CAR BASED ON ITS AFFORDABILITY AND SAFETY FEATURES. THIS IS UNACCEPTABLE. THERE NEEDS TO BE AN ISSUE RECALLED IMMEDIATELY. THE CAR IS A 2016 KIA. THERES SHOULD BE NO REASON THAT I WOULD HAVE TO PAY 3000 DOLLARS TO REPLACE A PART THAT EVERYONE'S HAVING TO REPLACE OR YOUR CAR WILL LITERALLY BREAK DOWN FOR GOOD. THE PO50A CODE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383118December 12, 2020
ENGINE
COMPLETE OIL LOSE, DIAGNOSTIC INDICATES ENGINE FAILURE. VEHICLE WAS IN MOTION ON A BUSY INTERSTATE 93 IN NEW HAMPSHIRE.. OIL LIGHT BEGAN TO FLASH AND POWER LOSE DEVELOPED. NAVIGATING THE VEHICLE BECAME DIFFICULT AND COLLISION WAS NARROWLY AVOIDED AS THE VEHICLE CAME TO REST IN THE BREAKDOWN LANE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383164December 12, 2020
ENGINE
ON NOV 30TH 2020 MY 2012 KIA SOUL BROKE DOWN AT ABOUT 8:00 PM ON THE MIDDLE OF THE HIGHWAY HEADED SOUTH ON 16 TOWARDS TACOMA. I HAD TO HAVE AAA TOW IT TO MY EX HUSBAND'S HOUSE. IM NOT FAMILIAR WITH CARS BUT HAD JUST PUT OIL IN IT AND GET REGULAR CHECK UPS BUT TO ME IT SOUNDED LIKE MY ENGINE BLEW. I COULD BARELY GET OFF THE HIGHWAY ENOUGH SO I WASN'T HIT BY PASSING TRUCKS. I WASN'T TURNING BUT I WAS GOING 60 MPH WHICH WAS THE SPEED LIMIT. I HAVR DOCUMENTATION OF AAA PICKING IT UP BUT HAVEN'T BEEN ABLE TO AFFORD TO HAVE IT LOOKED AT. I'VE BEEN FINDING RIDES TO WORK SINCE THIS HAPPENED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383184December 12, 2020
STEERING
THE STEERING COLUMN WOULD POP AND MAKE NOISES WHILE DRIVING . THE STEERING WAS VERY LOOSE AND EVERY TIME YOU HIT A BUMP THE STEERING WHEEL WILL WOBBLE EXTREMELY BAD ALMOST UNCONTROLLABLY. THE STEERING COUPLER WAS BAD . COULD NOT GO OVER 55 MPH CAUSE IT WOULD CAUSE THE STEERING WHEEL TO WOBBLE BAD .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383109December 11, 2020
ENGINE
I WAS DRIVING ON A ONE LANE ROAD INCLINING WHEN LOUD NOISE STARTED COMING FROM THE ENGINE. WHEN I FOUND A SAFE PLACE TO PULL OVER, AS I PULLED OVER, THE ENGINE MALFUNCTION LIGHT ELIMINATED SOLID. I HAD THE CAR TOWED TO MY MECHANIC WHO TOLD ME I NEEDED A NEW ENGINE. I THEN TOWED IT TO KIA, AND WAS TOLD BY KIA THAT THE ENGINE THREW A ROD. WAS TOLD THAT THERE WAS SO MUCH METAL SHAVINGS IN THE OIL PAN, THE PAN WAS REPLACED. THERE WAS NO OIL ON THE DIPSTICK AT BREAKDOWN. KIA TOLD ME IT WAS BECAUSE ALL THE OIL HAD BURNT UP. 30 DAYS PRIOR TO BREAKDOWN I HAD A SOFTWARE UPDATE DONE TO THE EUI, WHICH UPDATE WAS TO ALERT PRIOR TO ROD END BEARING FAILURE. I PROVIDED ALL OIL MAINTENANCE RECORDS TO KIA AND THEY REPLACED MY ENGINE FREE OF CHARGE. IT TOOK 6 WEEKS TO COMPLETE..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11382813December 10, 2020
UNKNOWN OR OTHER
STEVENS CREEK KIA IS DENYING TO FIX MY CATALYTIC CONVERTER EVEN THOUGH IT'S PART OF THE RECALL. THEY WANT TO CHARGE ME $250 FOR THE DIAGNOSTIC TEST AND TO FIX THE CONVERTER. THE RECALL DETAILS STATES THE DAMAGED CONVERTER WILL BE REPLACED AT NO COST TO THE CUSTOMER BUT THEY ARE DENYING ANY SERVICE UNLESS I PAY. I NOTIFIED KIA AND NOTHING IS BEING DONE. STEVENS CREEK KIA LIED TO ME THAT MY RECALL WAS DONE ON TUESDAY 12-8-20 AND WHEN I SHOWED UP MY CAR WAS STILL NOT RUNNING, THEY STILL GAVE ME MY KEYS AND TOLD ME IT WAS ALL GOOD TO GO. THEY PUT MY IN DANGER, MY CAR WOULD'VE BLOWN. THEY KNEW MY CAR WASN'T RUNNING AND STILL DIDN'T DO ANYTHING ABOUT IT AND LIED TO ME IT WAS READY AND WHEN I TOLD THEM THEY HAD TO CHECK THE CATALYTIC CONVERTER AS A PART OF THE RECALL BECAUSE THAT'S WHAT THE RECALL DETAIL STATES THEY COMPLETELY DENIED AND SAID IF I DON'T PAY FOR EVERYTHING THEY WON'T BE CHECKING OR FIXING ANYTHING. THE MANAGER AT STEVENS CREEK KIA HAS NO RESPECT OR REGARDING FOR CUSTOMER SAFETY HE HANDED ME MY CAR NOT RUNNING PAST 10 MILES WITH A BAD CATALYTIC CONVERTER EVEN THOUGH THAT'S WHAT THE RECALL SAYS TO REPLACE. I NEED TO SPEAK TO SOMEONE ON THE PHONE TO FURTHER EXPLAIN EVERYTHING THAT HAPPENED AND EXPLAIN IN MUCH GREATER DETAIL. I DON'T FEEL SAFE OR COMFORTABLE STEVENS CREEK KIA HANDLING MY VEHICLE AT THIS POINT. THEY DON'T CARE TO FIX MY RECALLED CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11382821December 10, 2020
STEERING
WHEN TURNING MY WHEEL AT LOW SPEEDS MY STEERING CLUNKS IN THE COLUMN AND FEELS LIKE IT IS GOING TO COME APART. I AM SCARED I AM GOING TO LOOSE STEARING CONTROL. THIS HAPPENS ALL THE TIME AT LOW SPEEDS OR WHILE IN A PARKING LOT. IT STARTED A MONTH AGO AND IS GETTING WORSE. I SAW A RECALL ON THIS BUT MY CAR IS NOT AFFE TED AND SHOULD BE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11382874December 10, 2020
ENGINE
KIA ISSUED A RECALL FOR A SOFTWARE UPDATE. AFTER HAVING A KIA DEALER INSTALL THE SOFTWARE UPDATE MY 2016 KIA SOUL BEGAN EXPERIENCING ENGINE STALLING. THIS WAS IMMEDIATELY AFTER LEAVING THE DEALERSHIP. I TOOK THE VEHICLE BACK TO THE DEALER AND THEY INFORMED ME THAT THE CATALYTIC CONVERTER WAS DAMAGED, CAUSING MY ISSUE. THEY ARE ALSO CLAIMING NO ERROR CODES HAVE BEEN DETECTED, EVEN THOUGH MY CHECK ENGINE LIGHT ILLUMINATED BEFORE AND AFTER THE SOFTWARE UPDATE. MY ENGINE ALSO HAD A KNOCK BEFORE THE SOFTWARE UPDATED. THE KNOCK OCCURRED DURING ACCELERATION AND DECELERATION. THE DEALERSHIP REFUSES TO CHECK FOR ENGINE DAMAGE, EVEN THOUGH THE SOFTWARE RECALL STATES THEY WILL REPAIR ENGINE DAMAGE CAUSED BY THE FAULTY SOFTWARE. THERE ARE ALSO RECALLS ON SIMILAR YEAR KIA SOUL VEHICLES THAT INVOLVE THE FAULTY SOFTWARE AND CATALYTIC CONVERTER DAMAGE. THIS VEHICLE CONDITION IS DANGEROUS AND IS GOING TO GET PEOPLE INJURED OR KILLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11382933December 10, 2020
POWER TRAIN
MY VEHICLE HAS BEEN HAVING ISSUES WITH SHIFTING INTO GEARS- IVE HAD THE VEHICLE CHECKED AND THE SYSTEM KEEPS TELLING ME THAT THE SPARK PLUGS/IGNITION COILS ARE BAD - IVE REPLACED THEM MULTIPLE TIMES AND IT KEEPS GIVING ME THE SAME RESPONSE. EVEN WHEN I REPLACE THAT PART, THE VEHICLE KEEPS DOING THE SAME THING. THE VEHICLE KEEPS IDLING VERY HARD. THE VEHICLE SPUTTERS WHEN TRYING TO SHIFT AND THE ENTIRE VEHICLE SHIMMIES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11382949December 10, 2020
ENGINE, FUEL/PROPULSION SYSTEM
DRIVING ON A CITY STREET AND CAR ENGINE LIGHT BEGAN TO FLASH RAPIDLY THEN MY CAR STARTED JERKING AND HESITATING WHEN COMING TO A STOP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11382944December 10, 2020
ENGINE, UNKNOWN OR OTHER
WHEN I GO TO COME TO A STOP AT A STOP LIGHT OR STOP SIGH, SOMETIMES THE ENGINE WILL STALL OUT AND ALL POWER IS LOST. THE HAVE TO TURN THE CAR OFF COMPLETELY AND RESTART IT. THEN IT DRIVES FINE AGAIN UNTIL I COME TO ANOTHER STOP. IT DOESN'T HAPPEN ALL THE TIME BUT IT HAPPENS ALOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11382945December 10, 2020
SERVICE BRAKES, UNKNOWN OR OTHER
OUR KIA SOUL 2020 HAS SOME FAILURE RELATED TO THE AUTO STOP FEATURE (ISG). STARTING AT ABOUT 3000 MILES, THE CAR GROANS AS IT COMES OUT OF AUTO STOP, WITH THE NOISE COMING FROM THE FRONT LEFT. KIA CORPORATE DOES NOT ACKNOWLEDGE THIS AS A REPEATED ISSUE, THOUGH THERE ARE MANY FORUMS ONLINE RECORDING THIS EXACT PROBLEM AROUND THIS MILEAGE. THERE SEEMS TO BE NO CONSENSUS ON THE REPAIR, AND NO CONSENSUS ON WHETHER IT IS SAFE TO DRIVE. IF THE AUTO STOP (ISG) FEATURE IS DISABLED, THE NOISE DOES NOT HAPPEN. MORE ACCOUNTS CAN BE FOUND HERE: HTTPS://WWW.KIASOULFORUMS.COM/THREADS/ENGINE-GRINDS-WHEN-COMING-OUT-OF-THE-AUTO-START-STOP.116042/ A VIDEO WITH THE SAME NOISE CAN BE FOUND HERE: HTTPS://YOUTU.BE/1TA6BH6ZPU8 THIS UNNERVING NOISE OCCURS AFTER ABOUT 10 MINUTES OF DRIVING (NO NOISE PRIOR TO THAT).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378616December 9, 2020
ENGINE
IIN AUGUST WHILE DRIVING, MY OIL LIGHT FLASHED BRIEFLY AND THEN WENT OUT. WHEN I PULLED INTO MY DRIVEWAY I CHECKED MY OIL AND THERE WAS BARELY ANY OIL IN THE CAR. BASED ON MY MILLAGE I WAS NOT YET DO FOR AN OIL CHANGE AND HAD NOT SEEN ANY INDICATION THAT I WAS LEAKING OIL ( NOT SPOTS IN DRIVEWAY) I ADDED OIL AND TOOK THE CAR TO THE DEALERSHIP WHO DID AN OIL CHANGE AND BEGAN OIL CONSUMPTION TESTS. ENGINE IS MAKING A KNOCKING NOISE CONSTANTLY AND RATTLING NOISE WHEN DECELERATING.OIL IS NOT LEAKING ON GROUND BUT CAR IS CONSISTENTLY LOSING OIL. IDLES ROUGH. I HAVE ALREADY COMPLETED 3 OIL CONSUMPTION TESTS WITH KIA DEALER WHO STATED THAT THERE IS A KNOWN ISSUE WITH THE 3RD CYLINDER ROD BEARING IN THESE ENGINES, JUST WAITING FOR MY DIAGNOSTIC APPOINTMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11382733December 9, 2020
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SOUL. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE CHECK ENGINE LIGHT HAD ILLUMINATED AND THE SPEED OF THE VEHICLE HAD SUDDENLY REDUCED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER TROPHY KIA OF CARSON LOCATED AT 22020 RECREATION RD, CARSON, CA 90745, WHO RESET THE ENGINE SOFTWARE BUT THE FAILURE CONTINUED TO OCCUR. THE ENGINE LATER EXPERIENCED A LOUD KNOCKING NOISE AND EXCESSIVE OIL CONSUMPTION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE VEHICLE HAD EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378418December 8, 2020
AIR BAGS, STRUCTURE:BODY
I WAS TRAVELING SOUTHBOUND ON RTE 13 WITH MY 4 CHILDREN. THE SPEED LIMIT IS 55MPH AND THE FLOW OF TRAFFIC IS BETWEEN 55-60 MPH...WHICH IS THE SPEED I WAS DRIVING. AS IM APPROACHING TO PROCEED PASS INTERSECTION RTE 13 & EDEN ALLEN RD THERE'S A CAR AT THE STOP SIGN WHICH IS SUPPOSED TO WAIT FOR RTE 13 TO CLEAR BEFORE ENTERING. THE DRIVER DECIDED TO DASH OUT TO GO ACROSS DIRECTLY IN FRONT OF ME. I SLAMMED ON MY BREAKS AND TRIED AVOIDING COLLISION BUT IT WASN'T ENOUGH TIME. NONE OF MY AIRBAGS DEPLOYED CAUSING MY UPPER BODY TO SLAM AGAINST STEERING WHEEL CAUSING INJURIES. MYSELF AND MY PASSENGERS WHERE TAKEN TO THE HOSPITAL FOR EVALUATION. MY VEHICLE WAS TAKEN TO CALIBER COLLISON WHERE TO THIS DAY IM BEING TOLD THAT NOTHING WAS WRONG WITH MY VEHICLE AND THE REPAIRS ARE ALMOST COMPLETE. BECAUSE OF THE ACCIDENT MYSELF ALONG WITH 2 OF MY PASSENGERS WERE INJURED. TWO OF US ARE IN THERAPY. I SUBMITTED IMAGES BELOW BUT WAS UNSURE TO UPLOAD POLICE REPORT SINCE IT HAS SENSITIVE INFORMATION. EITHER CONTACT STATE FARM WITH MY NAME, ETC OR MY EMAIL FOR POLICE REPORT AND FURTHER INFORMATION.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11378426December 8, 2020
UNKNOWN OR OTHER
DRIVING ~75MPH DOWN THE HIGHWAY WHEN MY PANORAMIC SUNROOF RANDOMLY EXPLODED OUTWARDS. SMALL PIECES OF GLASS THEN FELL ON MYSELF, MY WIFE, AND OUR TWO KITTENS. THERE WAS NO APPARENT CAUSE. THERE WERE NO OTHER VEHICLES CLOSE BY. I HAD TO FILE AN INSURANCE CLAIM AND PAY MY $250 DEDUCTIBLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378446December 8, 2020
ENGINE, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
THE CRUISE CONTROL WAS ON MY CAR STARTED TO EXCELERATE AND REV TO HIGH RPM WITHOUT THE ENGINE SHIFTING GEARS.. THEN MY SERVICE ENGINE LIGHT AND OIL LIGHT CAME ON THE CAR MAKING THIS HORRIBLE NOISE, I PULLED OVER AND THE ENGINE WAS BARRELING BLACK SMOKE. I HAVE BEEN ON THE PHONE WITH KIA REPORTING THIS, BUT THEY WANTED $800 TO TOW IT TO THE CLOSEST DEALERSHIP, AND IT'S KIAS RECALL FAULT THAT THIS HAPPENED. SO MY CAR WHICH WAS STILL ON THE SIDE OF THE ROAD LAST WEEK, IS PROBABLY PICKED UP AND IMPOUNDED BY NOW....KIA SHOULD TAKE OWNERSHIP, TOW MY CAR AND FIX IT, OR I WILL BE MORE THAN HAPPY TO LET MY CAR GO BUY, FILE BANKRUPTCY AND NEVER BUY ANOTHER KIA. I HAVE NEVER BEEN NOTIFIED OF BUT ONLY ONE RECALL WHICH I HAD MY CAR SERVICED AT THAT TIME IN 2019 FOR THAT. THIS IS TOTAL UNRESPONSIVE RESPONSIBILITY BY KIA
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11378491December 8, 2020
ENGINE
CHECK ENGINE LIGHT CAME ON WHEN I FIRST GOT IN THE CAR WENT TO A MECHANIC THE CODE SAID IT WAS AN OXYGEN SENSOR SWITCH WISH I HAD CHANGED LAST YEAR AND THEY RECALL AT THE KIA DEALER AFTER ABOUT TWO DAYS THE LIGHT WENT BACK OFF AGAIN WAS OFF FOR ABOUT A WEEK CAME BACK ON AGAIN WENT BACK TO MECHANIC SAID IT WAS THE SAME CODE AGAIN THE LIGHT WENT OUT HE TOLD ME MAYBE IT WAS BAD GAS IN THE CAR CAR ENGINE LIGHT CAME BACK ON ABOUT TWO WEEKS LATER I WENT TO KIA PAID $90 FOR DIAGNOSTIC THEY SAID IT WAS THE CATALYTIC CONVERTER $1,500 JOB I ASKED THEM IF IT WAS PART OF THE OXYGEN SENSOR RECALL THEY SAID NO AND THEY SAID IT WASN'T COVERED UNDER MY HUNDRED THOUSAND MILE GUARANTEE I WENT TO A PRIVATE MECHANIC TO HAVE IT REPAIRED FOR $1,000 AND THE CHECK ENGINE LIGHT CAME BACK ON A WEEK LATER HE PUT IN A BRAND NEW CATALYTIC CONVERTER FROM KIA I DON'T KNOW WHAT TO DO ANYMORE BECAUSE I LOVE THE CAR BUT I CANNOT SPARE THIS EXPENSE AND I'M AFRAID IF IT WILL CATCH FIRE OR DIE WHILE I'M DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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