Kia Soul Complaints

5,626 consumer complaints on file.

#11386417January 4, 2021
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED WHILE DRIVING 75 MPH, THE CRUISE CONTROL BECAME INOPERABLE AND THE VEHICLE FAILED TO MAINTAIN A SPEED OF 45 MPH. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED THAT P0302 (CYLINDER 2 MISFIRE) AND P0420 (OXYGEN SENSOR) WERE RETRIEVED. THE VEHICLE WAS TOWED TO SANTA FE KIA (1701 ST MICHAELS DR, SANTA FE, NM 87505, (505) 982-1957) HOWEVER, THE VEHICLE WAS NOT DIAGNOSED. THE VEHICLE WAS REPAIRED HOWEVER, THE FOLLOWING DAY THE FAILURE RECURRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 176,000. INVALID VIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386421January 4, 2021
STEERING, ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED WHILE DRIVING 50 MPH, THE BATTERY LIGHT ILLUMINATED. THE CONTACT STATED THAT THE ALTERNATOR FAILED TO OPERATE AS DESIGNED. DUE TO THE ALTERNATOR FAILURE, THE VEHICLE LOSS POWER STEERING FUNCTIONALITY. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 185,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386426January 4, 2021
ENGINE
TL* THE CONTACT'S WIFE OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT THE CONTACT TOOK HIS VEHICLE IN FOR A RECALL REPAIR. THE NHTSA CAMPAIGN NUMBER: 19V120000 ( ENGINE, ENGINE AND ENGINE COOLING) WAS COMPLETED AT THE DEALER HOLLYWOOD KIA 6011 PEMBROKE RD, HOLLYWOOD, FL 33023 (954) 967-5665 FOR THE ISSUE WITH THE CATALYTIC CONVERTER. THE ENGINE WAS ALSO DAMAGED BUT THE DEALER REFUSED TO REPLACE THE ENGINE BECAUSE THEY SAID THEY FOUND NO CODE INDICATING DAMAGE. THEY ALSO STATED THAT THE VEHICLE HAD A REBUILT TITLE EVENTHOUGH THE OWNER BOUGHT THE VEHICLE BRAND NEW. THE VEHICLE HAD BEEN INVOLVED IN A CRASH AND THE INSURANCE COMPANY DECLARED IT TOTALED. THERE WERE NO INJURIES AND AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED FROM THE CRASH SITE. THE VEHICLE WAS REAR ENDED WITH DAMAGE TO THE REAR BUMPERS AND TRUNK. THE CONTACT HAD TO SIGN OFF ON THE VEHICLE HAVING A REBUILT TITLE IN ORDER TO RECEIVE A SETTLEMENT CHECK TO REPAIR THE DAMAGES. THE MANUFACTURER GAVE THE CONTACT A CASE NUMBER. THE CONTACT STATED THAT THE RECALL INDICATED THAT THE ENGINE SHOULD BE REPLACED ALONG WITH THE REPAIRS TO THE CATALYTIC CONVERTER BUT THE DEALER REFUSED TO HONOR THE ENGINE DAMAGE PORTION OF THE RECALL. THE VEHICLE WAS UNREPAIRED. THE FAILURE MILEAGE WAS 94,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11386243January 3, 2021
ENGINE, EXTERIOR LIGHTING
AT ACCELERATION SUDDENLY BOGGED OUT. TURNS OUT TO BE THE 02 SENSOR AND CATALYTIC CONVERTER OVER HEATED, BURNT OUT NEWLY REPLACED SPARK PLUGS. THIS IS THE SECOND SET OF O2 SENSORS REPLACED. MASTER MECHANIC SAYS ALL DUE OVER HEATING FROM EXHAUST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386309January 3, 2021
ENGINE
THE ENGINE DEVELOPED A ROD KNOCK.. NAPLETON KIA IN ELGIN, IL HAS SAID THERE IS NO RECALL FOR THIS VEHICLE. THE VEHICLE WAS CRUISING AT MEDIUM SPEED WHEN THE ENGINE KNOCK DEVELOPED. VERY NOTICEABLE WHEN REVVING THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386148January 2, 2021
POWER TRAIN
LAST YEAR I TOOK MY CAR TO A LOCAL DEALERSHIP TO REPROGRAM THE PCM DUE TO THE RECALL NOTICE RECEIVED IN THE MAIL RELATED TO THE CATALYTIC CONVERTER OVERHEATING ISSUE. EVER SINCE I GOT THAT DONE, I NOW EXPERIENCE VERY HIGH IDLE IN COLD TEMPERATURES. THERE WAS NO CHECK ENGINE LIGHT SINCE LAST YEAR UNTIL TODAY WHEN IT DROPPED BELOW 50 DEGREES. THE CODE IS P050A AND KIA HAS NO RESOLUTION TO THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386160January 2, 2021
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
I HAVE A 2013 KIA SOUL, I HAVE BEEN PAYING MY LOAN ON THIS CAR SINCE 2016. I TAKE CARE OF IT AND ROUTINELY DO OIL CHANGES ON IT AND UP KEEP. OVER THE COURSE OF THE PAST FOUR MONTHS I NOTICED MY CAR ACTING UP, I HAD TAKEN IT TO SHOPS AND NONE COULD FIND A PROBLEM. MY CAR WAS NOT STARTING UP, I WOULD HAVE TO JIGGLE MY WHEEL TO MIRACULOUSLY GET THE VEHICLE TO START. THEN ONCE IT STARTED IT WOULDN'T ACCELERATE AND WOULD SLOWLY GO INTO NEUTRAL. PROGRESSIVELY IT GOT WORSE, MY CAR WOULD TURN OFF IF I WAS PARKED OR AT A STOP SIGN OR WHEN GOING 20MPH OR LESS. ON 12/24/2020 AS I WAS DRIVING MY CAR ON A MAJOR HIGHWAY I SAW SMOKE COMING FROM MY CAR. I TURNED THE VEHICLE OFF AND THEN AS I RESTARTED IT, THERE WAS A LOUD CLANGING AND THE CAR WAS JUMPING. I IMMEDIATELY TURNED IT OFF AND GOT IT TOWED. I AM AT A LOSS AND COMPLETELY AT RISK WITH THIS VEHICLE PLEASE HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386169January 2, 2021
FUEL/PROPULSION SYSTEM
ENGINE ERROR CODE P050A, NO PERFORMANCE ISSUES EXCEPT REVVING TO 2500 RPM'S WHEN COLD CRANK START IN TEMPERATURES BELOW 50F. COLD AIR IDLE CONTROL SYSTEM. ERROR OCCURED ON THIRD MORNING OF HIGH REVVING. ALSO HAD BOTH OUTSTANDING RECALLS SERVICED INCLUDING HAVING A NEW CAT. CONVERTER INSTALLED 4 DAYS AGO (NO PERFORMANCE ISSUES WITH ANY OF THE RESOLVED RECALL PROBLEMS OR THE CURRENT ERROR CODE) DEALER COULD NOT PROVIDE ANY SOLUTION BUT IS AWARE OF NUMEROUS SOUL OWNERS 2014-2017 WHO HAVE THE SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386196January 2, 2021
ENGINE
I WAS DRIVING MY 2014 KIA SOUL IN THE FREEWAY WHEN THE CAR STARTED TO SHAKE AND LACKED ON ACCELERATION AND DROPPED SPEED FROM 70 MPH TO 40 MPH, CHECK ENGINE LIGHT TURN ON SO I PULLED TO SIDE OF THE ROAD AND GOT THE CAR TOWED TO MY HOUSE. THE NEXT DAY I TOOK THE CAR TO THE DEALERSHIP AND FOUND THAT IT'S AN ENGINE ISSUE AND NEED TO BE REPLACE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385940December 31, 2020
ENGINE
THE CAR BROKE DOWN WHILE DRIVING ON THE HIGHWAY. THE CAR BEGAN MAKING A LOUD NOISE AND BEGAN SHAKING AND THEN JUST SHUT DOWN. THE CAR WAS TOWED TO A LOCAL KIA DEALERSHIP. SERVICE REPRESENTATIVE DETERMINED THAT THERE WERE MULTIPLE HOLES IN THE ENGINE BLOCK AND DAMAGE TO THE CYLINDER HEAD. SERVICE DEPARTMENT REQUESTED AND RECEIVED AUTHORIZATION FOR SHORT BLOCK AND CYLINDER HEAD REPLACEMENT. KIA SOUL WAS JUST FIVE YEARS OLD, HAD FEWER THAN 50,000 ORIGINAL MILES ON THE ODOMETER, AND WAS MAINTAINED REGULARLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385694December 30, 2020
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
MY 2015 KIA SOUL STALLS AND WON'T PASS 45 MPH I WAS AT THE TURNPIKE WHEN IT HAPPEN. I ALSO KNOW PEOPLE WITH THE SAME PROBLEM AND THAT THERE WAS A RECALL ON THE CATALYTIC CONVERTER. BUT WHEN I LOOK UP FOR MY CAR ITS SAYS I DON'T HAVE A RECALL. WHY ISN'T THERE A RECALL FOR THIS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385709December 30, 2020
AIR BAGS
AFTER HITTING A SNOW PILE LEFT FROM A SNOW PLOW I JUMPED THE SNOW PILE AND HIT A CONCRETE BARRIER GOING BETWEEN 65 AND 70 MPH AIR BAGS DIDNT DEPLOY. I HIT IT MOSTLY ON THE PASSENGER SIDE BUT NOTHING HAPPENED STILL. I DESTROYED THE BUMPER AND THE UNDERCARRIAGE PROTECTION IS CRACKED BUT NO AIR BAGS? ITS NOT THE FIRST TIME FROM WHAT I CAN SEE FROM THIS MODEL THAT A 2014 SOUL WITH AN ISSUE WITH AIR BAGS. MY DAUGHTER THANKFULLY HAS CONTROL OF HER HEAD FOR THE MOST PART AND KEPT IT FROM GETTING HIT AS WE SPUN OUT ON THE HIGHWAY. THANKFULLY MISSING ANY OTHER VEHICLES BUT THIS IS AN ISSUE KIA SHOULD BE LOOKING INTO.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11385400December 29, 2020
ENGINE, POWER TRAIN
LAST MONTH I TOOK MY CAR TO THE DEALERSHIP FOR AN ECU UPDATE WHICH KIA IS CALLING A 'PRODUCT IMPROVEMENT CAMPAIGN' FOR THE CARS COMPUTER SYSTEM TO PUT IT INTO LIMP HOME MODE, NOW A MONTH LATER WHILE ON MY WAY HOME FROM WORK WHEN I TURNED ONTO A STREET 2 NIGHTS IN A ROW THE OIL LIGHT WAS FLASHING BUT WENT OFF AFTER I MADE IT THROUGH THE TURN, AND I CHECKED THE OIL LEVEL THE SECOND NIGHT AND THE DIPSTICK HAD LITTLE TO NO VISIBLE OIL ON IT BUT THE OIL LIGHT STILL DOES NOT ILLUMINATE WHEN DRIVING OR WHEN IDILING ONLY WHEN TURNING WITH MOMENTUM, BUT THE 2.0 ENGINES ARE KNOWN TO DESTROY THEMSELVES DUE TO ROD BERING DAMAGE AND THAT UPDATE THEY DID SERVED TO FIVE AND EARLY ALERT AS TO WHEN IT DETECTS KNOCK BUT THESE ENGINES ARE ALSO KNOWN TO BURN OIL AND THE 2014-2015 MODEL YEARS ARE RECALLED FOR ENGINE FIRES BUT KIA SHOULD RECALL ALL THESE ENGINES SINCE THEY BURN OIL AND ARE DANGEROUS TO DRIVE BECAUSE THE OIL LIGHT IS NOT ILLUMINATING WHEN THE OIL IS CRITICALLY LOW AND NOW ENGINE DAMAGE MAY ALREADY BE PRESENT ON TOP OF THE KNOWN DEFECT IN THESE ENGINES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385511December 29, 2020
ENGINE, FUEL/PROPULSION SYSTEM
ONE DAY IT WAS FINE, DROVE TO LOUISVILLE KY FROM LEXINGTON KY AND NOTICED SPORADIC, WEIRD SHIFTING WHICH SEEMED VERY OFF, SHIFTING AT THE WRONG TIME I HAD GROWN ACCUSTOMED TO FOR THE PREVIOUS 6 YEARS ON THE WAY BACK HOME CAR WOULD NOT GO OVER 55-60 MPH AND TO TRY AND FORCE IT TO DOWNSHIFT ONLY MADE THE ENGINE REV EXTREMELY HIGH AND NOISY WITH NO FORWARD MOTION, CAR ACTED AS THOUGH IT WANTED TO JUST QUIT ALTOGETHER, AND FROM THAT POINT ON ITS BEEN BOGGING DOWN LIKE A GIANT SAT ON THE HOOD UPON PUSHING THE ACCELERATOR TO GET MORE SPEED, AND UPON BACKING OFF 9F THE ACCELERATOR PEDAL THE LOUD REVVING NOISE EASED UP AND CAR SEEMED TO RECOVER SOMEWHAT UNTIL THE NEXT ACCELERATION...THE CAR HAS HESITATED, ENGINE IDLE IS, FOR THE MOST PART, OK, BUT 55-60 IS AS FAST AS IT WILL GO UNLESS GOING DOWNHILL, THEN I CAN 65 MPH UNTIL THE NEXT TIME IT NEEDS TO GO UP AN INCLINE THEN IT SHOWS TO 40-45 WITH OBVIOUS STRESS TRYING TO MAINTAIN A CERTAIN SPEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385209December 28, 2020
ENGINE
NO PRESSURE TO CYLINDER 2.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385254December 28, 2020
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
MY VEHICLE HAS BEEN HAVING ISSUES WITH THE ENGINE FOR MONTHS NOW. I HAVE HAD TO HAVE PARTS REPLACED THAT CLEARLY ARE RELATED TO THE ENGINE , CAN NOT DRIVE IT AFTER HAVING IT TOWED TO THE KIA DEALERSHIP . THEY CORRECTED TWO RECALLS , BUT DID NOT CHECK FOR PROBLEMS WITH MY ENGINE. THEY DID A DX TEST HOWEVER DID NOT DRIVE IT TO CLEARLY SEE IT STILL HAS SAME ISSUES AS WHEN I BROUGHT IT IN , BUT WORSE THAN BEFORE NOW. MY VEHICLE IS PART OF THE CAMPAIGN 20V750 WITH CODE SC200. MY VEHICLE IS ALSO BURNING OIL , TWO TIMES I WAS TOLD BY A MECHANIC THAT THEY ARE SURE IT HAS TO DO WITH ENGINE ISSUES. I CALLED THEM BACK AND ADDRESSED MY CONCERNS AFTER LEAVING WITH IT THE SAME PROBLEMS AS BEFORE AND WAS TREATED AS IF I WAS MAKING UP THE ISSUES I AM HAVING WITH THE VEHICLE . DUE TO I AM THE 2ND OWNER THEY DID NOT WANT TO USE MY WARRANTY I HAVE ON THE ENGINE TO REPAIR OR EVEN CHECK INTO THE ENGINE FOR PROBLEMS . NOW I AM HAVING TO WAIT UNTIL THE MANAGER COMES BACK TO WORK IN TWO DAYS TO GET A RESOLUTION, I CAN NOT AFFORD TO KEEP PAYING FOR TOW CHARGES FOR THE 2ND TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385315December 28, 2020
ENGINE
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED IN JUNE OF 2019 UNDER NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE CONTACT STATED WHILE DRIVING APPROXIMATELY 40 MPH, AN UNKNOWN WARNING LIGHT WAS ILLUMINATED. THE CONTACT PULLED TO THE SIDE OF THE ROADWAY AND CALLED THE LOCAL DEALER PRESCOTT VALLEY KIA (5600 MARKET ST, PRESCOTT VALLEY, AZ 86314, (928) 759-5600) WHOM ADVISED HIM TO DRIVE THE VEHICLE TO THE DEALER FOR A DIAGNOSTIC TEST. THE VEHICLE WAS TAKEN TO THE DEALER AND WAS DIAGNOSED AS A FAILED CATALYTIC CONVERTER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE DEALER OPENED AND CLOSED THE CASE SINCE THE VEHICLE HAD ALREADY BEEN SERVICED UNDER THE RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 125,000. *DT*JB *BF*DT*JB*DT*JB*DT*JB*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385333December 28, 2020
ENGINE
THERE IS A 1.6 LTR ENGINE IN THIS VEHICLE, 2014 KIA SOUL. I FIND THIS VEHICLE USING .5QT OF OIL BETWEEN 1000 AND 1500 MILES. IS THIS NORMAL? I AM NOT THE ONLY PERSON COMPLAINING ABOUT KIA ENGINES USING OIL. BY COMPARISON I ALSO HAVE A HYUNDAI 2008 HYUNDAI ACCENT WITH A 1.6LT ENGINE BOTH VEHICLES HAVE ABOUT THE SAME MILEAGE THE ACCENT DOESN'T USE ANY OIL IN 3000 MILES, WHAT GIVES? SEEMS LIKE AN AWFUL LOT OF OIL USAGE FOR A 1.6LTR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385162December 27, 2020
ENGINE
MY 2016 KIA SOUL HAS CHECK ENGINE LIGHT MALFUNCTION. NO MECHANIC HAS DETERMINED WHAT IS THE CAUSE AND HOW TO CORRECT THIS MATTER. THE CAR HAS PROBLEMS WITH IDLING, AND PERFORMANCE. THE CAR HAS ONLY 37K MILES. AFTER SPENDING OVER $300, I WAS TOLD SORRY WE HAVE NO ANSWER. JUST IGNORE THE PROBLEM. WHAT HAPPENS IF IT CAUSES A FIRE OR BREAKS DOWN ON THE HIGHWAY? THE INTERNET IS INUNDATED WITH THE SAME ISSUE. KIA DEALERSHIPS CAN'T SEE MY CAR, BECAUSE THEY HAVE TOO MANY RECALLED CARS FOR ENGINE FIRES. WHAT IF MY CAR EXPLODES??? CATCHES FIRE? THERE IS SOMETHING WRONG WITH THIS CAR. I WANT IT RECALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385012December 26, 2020
ENGINE
INTERNAL ENGINE NOISES, NO ENGINE CODES OR IDIOT LIGHTS OF ANY KIND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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