Kia Sorento Complaints

10,397 consumer complaints on file.

#10388108March 3, 2011
POWER TRAIN, SUSPENSION
WHILE TRAVELING DOWN THE ROAD THE AXLE AND TRANSMISSION SUDDENLY WENT OUT. THIS CAUSED VEHICLE TO COME TO A SUDDEN ABRUPT STOP. THIS COULD HAVE CAUSED A FATAL ACCIDENT IF TRAVELING AT A HIGHER RATE OF SPEED OR ON AN INTERSTATE. WHEN THE PROBLEM OCCURRED, YOU HAD NO POWER TO THE VEHICLE AND IT COULD NOT EVEN COAST TO THE SIDE OF THE ROAD. DEALER STATED IT WAS DUE TO A MANUFACTURERS DEFECT CAUSED BY A BOLT FROM THE AXLE HITTING THE TRANSMISSION AND SAID THEY FORWARDED PHOTOS TO KIA CORPORATE. I CONTACTED KIA CORPORATE AND ASKED FOR A WRITTEN EXPLANATION AND ASSURANCE THAT THIS PARTICULAR PROBLEM WOULD NOT HAPPEN TO US AGAIN AND THEY DECLINED TO PROVIDE ANYTHING IN WRITING. OUR PROBLEM WAS FIXED, AT LEAST FOR NOW, BUT I WANT TO KNOW THAT MY FAMILY OR SOMEONE ELSE'S DOES NOT HAVE THIS PROBLEM WITH A TRACTOR TRAILER BEHIND THEM AT 70 MPH ON AN INTERSTATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10386145March 2, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION, VEHICLE SPEED CONTROL, EQUIPMENT:MECHANICAL
I WAS TRAVELING AT APPROXIMATELY 70 MPH AND MY TACHOMETER STOPPED WORKING AND I STARTED LOSING SPEED. THE CAR WOULD NOT SHIFT. I WAS ABLE TO MOVE TO MANUAL SHIFTING AND RESUME MY SPEED. BUT THE TACHOMETER CONTINUED TO READ "0". *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384710February 28, 2011
AIR BAGS
TL*THE CONTACT OWNS A 2005 KIA SORENTO. THE CONTACT STATED THAT THERE WAS A RECURRING DEFECT ON THE AIR BAG SENSOR. THE VEHICLE WAS TAKEN TO THE DEALER IN 2005 FOR A RECALL ON THE AIR BAG SENSOR WHICH WAS REPLACED; YET, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO STATED THAT SHE WOULD BE RESPONSIBLE FOR THE REPAIR COST. THE MANUFACTURER WAS CONTACTED AND STATED THAT THEY WOULD CONTACT THE REGIONAL MANAGER AND FOLLOW UP WITH HER. THE FAILURE MILEAGE WAS 119,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384802February 28, 2011
FUEL SYSTEM, GASOLINE
I HAVE A 2003 KIA SORENTO AND ABOUT 3 MONTHS AGO WHEN I WENT TO PUT GAS IN MY CAR THE GAS WAS SPEWING OUT ON MY CAR, THE GROUND, AND ON ME. AND IT HAPPENS EVERY TIME I PUT GAS IN IT NOW. I HAVE TO PUMP VERY SLOWLY SO IT DON'T SHOOT OUT AT ME. BUT THAT TAKES TWENTY MIN TO PUMP HALF A TANK OF GAS. THE KIA DEALERSHIP SAYS THEIR NOT SURE WHAT'S WRONG BUT WILL COST AROUND $600.00-%$800.00 TO FIX IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384268February 24, 2011
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2007 KIA SORENTO. THE CONTACT STATED THAT WHILE PARKING THE VEHICLE WITH HER FOOT ON THE BRAKE, THE VEHICLE SUDDENLY ACCELERATED AND CRASHED INTO ANOTHER VEHICLE IN THE DRIVEWAY. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHO WOULD INSPECT THE FAILURE. THE CONTACT CALLED THE MANUFACTURER WHO STATED THAT A REPRESENTATIVE WOULD RETURN HIS CALL. THE FAILURE MILEAGE WAS 60,456.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10384312February 24, 2011
POWER TRAIN
I HAVE A 2011 KIA SORENTO PURCHASED NEW. ON SATURDAY, FEBRUARY 19, 2011 WITH 20,000 MILES ON THE VEHICLE, THE CAR COMPLETELY SHUT DOWN. THE DEALERSHIP STILL HAS THE VEHICLE AND IS REPLACING THE ENTIRE TRANSMISSION. I AM CONCERNED AS THIS IS A NEW VEHICLE AND THEY CANNOT GIVE ME THE ACTUAL REASON WHY A TRANSMISSION IN A NEW VEHICLE COULD FAIL. I HAD WITH ME MY 3 YEAR OLD CHILD AND AM CONCERNED REGARDING THE OVERALL SAFETY OF THIS VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384069February 22, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING WITH CRUISE CONTROL SET AT 60 MPH AND TRANSMISSION IN THE DRIVE POSITION, THE VEHICLE SUDDENLY DOWN-SHIFTED INTO 4TH GEAR AND HELD THAT POSITION WITHOUT SHIFTING MANUALLY OR AUTOMATICALLY. THE SUDDEN SHIFTING OF THE TRANSMISSION WOULD BE SIMILAR TO REVVING AN ENGINE IN NEUTRAL AND THEN SHIFTING INTO DRIVE WITH THE RPM'S VERY HIGH AND THE SENSATION WAS A LOUD THUD/THUMP SOUNDING LIKE I JUMPED A CURB, WITH A SIMILAR SENSATION FROM THE DRIVING POSITION. I WAS ABLE TO DRIVE, BUT COULD NOT SHIFT OUT OF 4TH GEAR EVEN WHEN I STOPPED AT A SAFE LOCATION A FEW MILES UP THE ROAD. I WAS ABLE TO MANUALLY PUT THE VEHICLE IN N, R AND P. I PARKED THE VEHICLE AND TURNED OFF THE ENGINE. I WAITED 15 SECONDS, RESTARTED THE VEHICLE AND PUT IT BACK IN DRIVE. AT THIS POINT THE ENGINE RETURNED TO NORMAL OPERATION AND SHIFTED FINE. NO UNUSUAL NOISES OR CHANGES WERE NOTED. I WAS ON THE PHONE WITH THE SALES PERSON WHO SOLD US THE VEHICLE AND HE MENTIONED SOMETHING ABOUT A COMPUTER GLITCH THAT HANDLES AUTOMATIC SHIFTING. THE VEHICLE IN QUESTION HAS APPROX 3200 MILES ON IT AND THIS IS THE FIRST MAJOR CONCERN I HAVE EXPERIENCED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10383205February 18, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
2011 KIA SORENTO. PUSH BUTTON START. INTERMITTENTLY YOU HEAR A THUD AND SOMETIMES THE ENTIRE VEHICLE JERKS FORWARD. ALSO HAVE NOTICED WHEN I TURN VEHICLE OFF A SHUTTERING NOISE COMING FROM THE RIGHT REAR SIDE CAR. VERY DISAPPOINTED WITH MILEAGE ON THIS VEHICLE ALSO. HAD TO DEALERSHIP TWICE AND THEY SAY THEY CAN NOT DUPLICATE MY COMPLAINT. *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10383069February 17, 2011
AIR BAGS, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
TL*THE CONTACT OWNS A 2008 KIA SORENTO. THE CONTACT STATED THAT THE PASSENGER SIDE AIR BAG LIGHT ILLUMINATED EVEN WHEN SOMEONE WAS SEATED IN THE PASSENGER SEAT. THE DEALER REPLACED THE SEAT CUSHION THREE TIMES BUT THE FAILURE CONTINUED. THE DEALER SCANNED THE SENSOR BUT THE FAILURE CONTINUED. THE CONTACT ALSO STATED THAT THE TIRE PRESSURE MONITORING SYSTEM LIGHT ALSO ILLUMINATED. THE DEALER CLEARED THE MEMORY AND THE LIGHT TURNED OFF FOR TWO MONTHS BUT ILLUMINATED AGAIN. THE FAILURE MILEAGE WAS 15,000 AND THE CURRENT MILEAGE WAS 45,000. UPDATED 5/2/11 *CN THE CONSUMER STATED HE HAS BEEN TO THE DEALER NUMEROUS TIMES, BUT THE AIR BAG LIGHT CONTINUES TO ILLUMINATE. UPDATED 05/11/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10382551February 14, 2011
FUEL SYSTEM, GASOLINE
SINCE THE FUEL PUMP OF MY KIA SORENTO 2003 WAS CHANGED ON JUNE 2010, EVERY TIME I FILLED UP THE TANK WITH GAS, IT COMES BACK, VOMITING ALL THE GAS AT THAT MOMENT. I HAVE TO SLOWLY FILL IT UP AND TAKES ME ABOUT 20 MINUTES TO FILL UP THE TANK. NONE OF THE MECHANICS CONSULTED CAN FIND A SOLUTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10382663February 14, 2011
ENGINE AND ENGINE COOLING
I HAVE HAD THE CAR FOR ABOUT 4 MONTHS. DURING THIS TIME IT HAS 5 TIMES COMPLETELY SHUT OFF IN THE MIDDLE OF AN INTERSECTION AND ONCE WHILE I WAS CHANGING LANES IN STOP AND GO TRAFFIC. I HAVE TAKEN IT BACK TO THE DEALER TWICE AND THEY HAVE BEEN UNABLE TO DUPLICATE THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10381734February 13, 2011
STEERING, VEHICLE SPEED CONTROL
VEHICLE PULLS TO THE RIGHT AND HAS SINCE DAY ONE. DEALER STATES "WE CANT DUPLICATE YOUR CONCERN", YET WHEN WE PICKED UP THE VEHICLE (FROM THE CRUISE CONTROL BREAKING, THE VEHICLE AGAIN PULLED TO THE RIGHT. WE DID NOT SAY MUCH AFTER UNTIL READING ABOUT DOZENS OF OTHER VEHICLE OWNER WHOM EXPERIENCE THE SAME PROBLEM. WHEN WILL THE NATIONAL HIGHWAY TRANSPORTATION AND SAFETY ADMINISTRATION DO SOMETHING ABOUT IT? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10381490February 10, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION, INTERIOR LIGHTING, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL*THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH WITH THE CRUISE CONTROL ACTIVATED SHE HEARD A LOUD NOISE UNDERNEATH THE DRIVERS SEAT. THE VEHICLE THEN SHUTTERED, STALLED AND WOULDN'T ACCELERATE. THE DRIVER WAS ABLE TO KEEP DRIVING, BUT COULDN'T ACCELERATE OVER 20 MPH. THE VEHICLE WAS INSPECTED BY A DEALER WHO INFORMED THE CONTACT THAT THE PRESSURE CONTROL SOLENOID VALVE FAILED AND THAT THEY NEEDED TO REPLACE THE TRANSMISSION. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 3,500. THE CONSUMER STATED THE VEHICLE HAS BEEN IN THE SHOP TWO MORE TIMES SINCE FILING THE COMPLAINT. THE CONSUMER STATED THERE WAS A STRANGE NOISE COMING FROM THE VEHICLE. THE DEALER WAS CLAIMING THERE WERE DIFFERENT PROBLEMS WITH THE VEHICLE, WHICH WAS CAUSING THE NOISE. THE CONSUMER STATED THE DOORS WOULD NOT LOCK AND UNLOCK AND ALSO THE DOME LIGHT WASN'T WORKING. THE DEALER FOUND THE DOOR LOCKS WERE DISABLED AND THE DOME LIGHT CONNECTOR WAS NOT CONNECTED. UPDATED 03/30/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10381139February 8, 2011
SUSPENSION, STEERING
I PURCHASED A 2011 SORENTO EX IN 2/2010. I WAS TOLD AT THE TIME THAT THE STEERING, WHEN IT PULLED TO THE RIGHT, WAS NORMAL FOR THIS TYPE OF SUSPENSION. I DEALT WITH IT FOR A LONG TIME. THEN, I NOTICED ONE DAY A LOUD CLANKING NOISE COMING FROM THE BACK OF THE VEHICLE. I BROUGHT IT IN RIGHT AWAY, AND THEY TOLD ME THAT MY REAR SHOCK WENT OUT ON THE RIGHT SIDE AND THE BACK LEFTSIDE WAS ALMOST GONE AS WELL. SO, THEY ORDERED THE NEW ONES. WHILE THEY HAD MY VEHICLE FOR 5 DAYS, I ASKED THEM TO DO AN ALIGNMENT BUT TOLD ME THAT I WAS PAST 12K MILES, AND WOULDNT BE COVERED UNER WARRANTY. I CALLED KIA AFFAIRS AND THEY COVERED THE REPAIR UNDER THE WARRANTY. HOWEVER, THE PULLING (AFTER THE ALIGNMENT) IS STILL THE SAME. I ALSO MENTIONED A NOISE COMING FROM THE FRONT END ESPECIALLY WHEN BRAKING. IT IS NOT NORMAL,BUT DONT KNOW WHAT IT IS... THEY TOLD ME THERE WAS NOTHING WRONG WITH THE BRAKES. BUT, ANY PASSENGER IN MY VEHICLE HEARS IT AND SAYS SOMETHING IS WRONG. I AM WAITING FOR EITHER MY STEERING TO GO OUT OR MY BRAKES TO NOT WORK ON DAY AS I KNOW THERES AN ISSSUE. THERE IS ALSO A CLANKING NOISE WHEN STARTING THE ENGINE. WHAT COULD BE CAUSING THAT? IT SOUNDS LIKE SOMEONE NEEDS TO INVESTIGATE AND HELP CONSUMERS! PLEASE. I WILL ALSO FOLLOW UP WITH KIA AFFAIRS, BUT SOMEONE NEEDS TO INTERVENE. THE SAME ISSUES AER BEING EXPERIENCED BY MANY PEOPLE. THERE SHOULD BE A RECALL RELATING TO THE STEERING, SUSPENSION, CLUNKING ENGINE NOISE WHEN STARTING...BEFORE SOMETHING HAPPENS. THESE ARE JUST A FEW PEOPLE WHO HAVE SPOKEN UP, BUT ALL ARE SIMILAR IN NATURE, AND THERE MUST BE MANY MORE WHO HAVE NOT COMPLAINED. ! THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10380998February 7, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION - VEHICLE TURNS ON, WHEN PLACED IN REVERSE A LOUD/HARD JOLT OCCURS. WHEN PLACED IN DRIVE, VEHICLE WILL HARDLY MOVE WITHOUT PRESSING ALL THE WAY DOWN ON THE GAS PEDAL. ENGINE ROARS AND HARDLY MOVES FORWARD. HAPPENED ON TWO OCCASIONS IN THE LAST FEW MONTHS. WAS RECENTLY FIXED TWO MONTHS AGO BUT HAPPENED AGAIN. *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10380921February 6, 2011
STRUCTURE
SITTING IN THE DRIVE WAY OPENING THE SUNROOF AND IT SHATTERED ON ME AND MY FAMILY, THE GLASS FELL ON ME AND MY WIFE. THE SEATS WERE SCRATCHED AS WELL AS THE DASH, I ALSO HAD SCRACHES ON MY FOREHEAD AS I WAS LOOKING AT THE SWITCH. THE CAR HAD APROX 400 MILES. THE DEALER FIXED THE ROOF REPLACED THE SCRATCHED PANNELS, THE CAR ALSO HAS A SLIGHT PULL TO THE RIGHT THEY SAID THEY COULDNT REPLICATE THE PROBLEM. IT TOOK APROX 12 DAYS TO GET THE CAR BACK. TWO DAYS AFTER RECIEVING THE CAR BACK WE TOOK A TRIP AND WITH 914 MILES A SMALL ROCK HIT THE WIND SHIELD AT APROX 55 TO 60 MPH AND IT CRACKED ABOUT 9 INCHES LONG. DOES KIA USE AN INFERIOR GLASS IN THERE VEHICLES AND WHY THE PULL TO THE RIGHT? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10380777February 4, 2011
POWER TRAIN
TL*THE CONTACT OWNS A 2005 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING UP HILL AND DEPRESSING THE ACCELERATOR PEDAL OR CHANGING GEARS, THE VEHICLE STALLED. THE VEHICLE WAS MOVED TO THE SIDE OF THE ROAD FOR A FEW MINUTES AND THEN SHE WAS ABLE TO CONTINUE DRIVING NORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER WHO COULD NOT DUPLICATE THE FAILURE. THE MANUFACTURER WAS CONTACTED AND OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 63,000. UPDATED 04/12/11*LJ UPDATED 12/28/2011 *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10380656February 3, 2011
SERVICE BRAKES, HYDRAULIC, SUSPENSION, ENGINE AND ENGINE COOLING:ENGINE, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, POWER TRAIN, INTERIOR LIGHTING, EQUIPMENT:ELECTRICAL
2011 KIA SORENTO. CONSUMER WRITES REGARDING PROBLEMS WITH VEHICLE WITHIN THE FIRST 2 MONTHS OF PURCHASE *TGW THE CONSUMER STATED THE STALLED WHILE DRIVING ON THE HIGHWAY. IT WOULD DOWN SHIFT UNEXPECTEDLY AND THEN JERK AND JOLT. THERE WERE TIMES WHEN THE CONSUMER APPLIED THE ACCELERATOR AND THE VEHICLE WOULD NOT RESPOND FOR A SHORT PERIOD BEFORE THE VEHICLE REVVED UP AND ACCELERATED. THE VEHICLE ALSO PULLED TO THE RIGHT AND THERE WAS A BAD GRINDING/RUBBING SOUND COMING FROM THE FRONT DRIVERS SIDE OF THE VEHICLE, ALONG WITH SPONGY BRAKES WHICH WAS A PROBLEM FROM THE START. THE CONSUMER STATED WHEN SHE STARTED THE VEHICLE, THERE WAS A KNOCKING NOISE COMING FROM THE ENGINE. THE INTERIOR LIGHTS WENT OUT, THE DRIVERS SIDE WINDOW SWITCH WAS FAULTY AND THE BACK-UP CAMERA STOPPED WORKING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10378753January 26, 2011
TIRES, TIRES:SIDEWALL
MICHELIN TIRE ON VEHICLE COMPLETELY BLEW OUT THAT ALMOST CAUSED A CRASH. TIRE TORE COMPLETELY AROUND THE OUTER PART. VEHICLE WAS TRAVELING ABOUT 70 MPH ON INTERSTATE WHEN BLOWOUT OCCURRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10378828January 26, 2011
TIRES
MICHELIN TIRE ON VEHICLE COMPLETELY BLEW OUT THAT ALMOST CAUSED A CRASH, TIRE TORE COMPLETELY AROUND THE OUTER PART. VEHICLE WAS TRAVELING ABOUT 70 MPH ON INTERSTATE WHEN BLOWOUT OCCURRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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