Kia Sorento Complaints

10,397 consumer complaints on file.

#10782936October 16, 2015
ENGINE
TL* THE CONTACT A CONTACT OWNS A 2011 KIA SORENTO. WHILE ATTEMPTING TO PARK, THE BRAKE PEDAL WAS ENGAGED AND THE GEAR WAS SHIFTED INTO PARK. THE VEHICLE ABRUPTLY MOVED FORWARD AND CRASHED INTO A CEMENT WALL. THE CONTACT WAS UNABLE TO REMOVE THE KEY FROM THE IGNITION SWITCH. THE CONTACT SUFFERED INJURIES TO THE LEFT KNEE THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE VEHICLE WAS REPAIRED, BUT THE DETAILS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. A POLICE REPORT WAS NOT FILED. THE APPROXIMATE FAILURE MILEAGE WAS 86,614. UPDATED 1/15/16 *CN; UPDATED 04/20/18*JB *CN
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10783020October 16, 2015
AIR BAGS
THE AIRBAG SENSOR LIGHT IS ON AND THE DEALERSHIP IS SAYING I NEED A NEW PASSENGER AIRBAG WEIGHT SENSOR. THE COST IS $1,800! KIA PREVIOUSLY RECALLED THE 2007 AND 2008 MODELS BUT THE PROBLEM SEEMS TO BE HAPPENING ON NEWER MODELS AS WELL. IT SEEMS THAT THIS IS A SAFETY ISSUE AND NOT NORMAL WEAR AND TEAR. PLEASE CONSIDER A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10782404October 15, 2015
POWER TRAIN
VEHICLE FALLS OUT OF GEAR WHEN I'M SLOWLY BACKING UP IN REVERSE GEAR OR SLOWLY STARTING TO DRIVE FORWARD AT JUST ABOUT 2 MPH. I TRY TO ACCELERATE BUT MY VEHICLE DOESN'T MOVE. ALSO, ON A FEW OCCASIONS, THE VEHICLE CLUNKED/JERKED BACKWARD OR FORWARD VERY AGGRESSIVELY (FEELING LIKE IT HIT ANOTHER CAR WHEN NOTHING IS NEARBY) WHICH HAS CAUSED ME TO FEAR HITTING SOMETHING OR SOMEONE. THE CAR DOES NOT SEEM TO RECOGNIZE WHEN IT IS IN GEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10782062October 14, 2015
STRUCTURE:BODY
THE VEHICLE WAS BEING DRIVEN STRAIGHT ON A 4 LANE ROAD AT SLOW SPEEDS DUE TO TRAFFIC. THE REAR PANE OF THE PANORAMIC SUNROOF IMPLODED WITHOUT BEING STRUCK BY ANY OBJECT. LUCKILY THE SHADE WAS CLOSED UP TO THE FRONT PANE OF GLASS WHICH PREVENTED THE GLASS FROM SHOWERING THE OCCUPANTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10782188October 14, 2015
FUEL/PROPULSION SYSTEM
FULE IS SHOOTING BACK OF GAS TANK WHILE PUTTING IN GAS.THIS IS VERY DANGEROUS. PLEAS TELL ME A FIX FOR THIS. CAR IS STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10781600October 13, 2015
AIR BAGS
THE AIRBAG LIGHT IS ON WITH THE TROUBLE CODES OF B1511, B1513, AND B1448 ALL AT THE SAME TIME. I FIND IT HARD TO BELIEVE THAT ALL THIS GOES WRONG AT THE SAME TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10781736October 13, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE DRIVING APPROXIMATELY 20 MPH, THE ENGINE STALLED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE ENGINE WAS ABLE TO RESTART. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE CPU NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 64,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10781800October 13, 2015
SERVICE BRAKES
WHILE DRIVING THE TRACTION LIGHT AND DOWN HILL LIGHTS COME ON AND START TO APPLY THE BRAKES ALSO AFTER MAKING A TURN THE TRACTION LIGHTS BLINKS AND THEN APPLIES THE FRONT BRAKES CAUSING THE CAR TO RUMMBLE AND BRAKE PEDDLE TO VIBERATE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10781372October 12, 2015
ENGINE
THE KIA SORENTO HAS A CATASTROPHIC FAILOR DO TO A SINGLE PIN ON THE CRANK SHAT TIMING GEAR. THIS GEAR HAS BROKEN FREE TWICE AND CAUSED HEAD DAMAGE BENT VALVES AND ALSO COST BETWEEN 2 AND 4 THOUSAND DOLLARS TO REPLACE THE 30 DOLLAR GEAR THAT WILL WITH OUT QUESTION FAIL AGAIN I'M ON MY THIRD TIME OF THIS HAPPENING THIS TIME THE TIMING GEAR PIN GROW SLOWING ONLY THE CRANK SHAT HIMONIC BALANCER TO COME FREE BRAKING A 10 DOLLAR BOLT BUT WITH OUT A DOUBT IT WILL COST ME AGAIN THOUSANDS TO FIX . EACH TIME THIS HAS HAPPENED IT HAS BEEN A DIFFERENT SITUATION ONCE WAS WHILE DRIVING ON THE HIGH WAY THE VECHICAL MADE A LOUD BANG AND THE VECHICAL LIST POWER AND CAME TO A HALT ONCE WHILE PULLING OUT OF MY DRIVE WAY THIS TIME THE ENGINE LOCKED UP AND THE VEHICLE HAD TOBE TOWED TO A SHOP ONLY TO FIND OUT THEY WOULD NOT WORK ON IT BECAUSE IT IS A KNOW DEFECT THE THIRD TIME WAS DRIVING THREW TOWN AND IT SOUND LIKE I HAD DROPPED A SAW MILLE UNDER THE HOOD IT DAMAGED THE VALVES AND BROKE THE FANS AND TORE UP THE MOST THUS TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10781342October 11, 2015
VEHICLE SPEED CONTROL
WHILE ACCELERATING TO MERGE ONTO THE FREEWAY, THE CAR SEEMED TO LOSE POWER. IT CONTINUED TO RUN FOR A WHILE, BUT WOULD NOT ACCELERATE PAST 60 MPH. LIGHT WENT ON INDICATING ENGINE PROBLEM. PULLED CAR OVER TO SIDE OF THE ROAD AND IT DIED COMPLETELY. WE HAD A VERY SIMILAR PROBLEM WITH THIS VEHICLE APPROXIMATELY 2 YEARS AGO. AFTER BRINGING THE CAR INTO OUR DEALERSHIP MULTIPLE TIMES 2 YEARS AGO, OUR KIA DEALERSHIP TOLD US THAT THEY COULD NOT RECREATE THE PROBLEM AND RESET SOME ELECTRICAL PORTION OF THE CAR. BOTH TIMES THAT THIS (2015 AND 2013/4) HAPPENED WE HAD OUR YOUNG CHILDREN IN THE CAR. I FEAR FOR MY SAFETY AND THE SAFETY OF MY CHILDREN IN THIS CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10781267October 10, 2015
ENGINE, FUEL/PROPULSION SYSTEM
THREE TIMES THIS WEEK I HAVE BEEN TRAVELING 35 MILES AN HOUR OR LESS AND THE CAR HAS JUST TURNED OFF. THE FIRST TIME I WAS IN A PARKING LOT AND HAD TO PUSH IT INTO A STALL (CRACKING MY TAIL LIGHT WHILE DOING THAT QUICKLY TO GET OUT OF THE WAY.) THE SECOND TIME WAS TURNING A CORNER AND IT DIED. THE THIRD TIME I WAS JUST ENTERING THE FREEWAY ON-RAMP WHEN IT DIED. IT GIVES NO WARNING OTHER THAN SILENCE AND A LAST GASP OF GAS GOING THROUGH. ALL THREE TIMES I WAS ABLE TO STOP THE CAR, PUT IT IN PARK AND RESTART IT. IT HAS BEEN HARDER AND HARDER TO GET IT STARTED AFTER THAT. I TOOK IT INTO THE MECHANIC AND HE CLEANED THE FUEL FILTER, BUT IT HASN'T STOPPED THE PROBLEM TOTALLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10780994October 9, 2015
STRUCTURE:BODY
KIA SORENTO AWD 4 CYLINDER. AT APPROXIMATELY 89800 MILES, THE DRIVER SIDE DOOR NO LONGER OPENS FROM THE OUTSIDE. I HAVE TO REACH IN FROM THE BACK DOOR AND OPEN DOOR FROM THERE. AFTER RESEARCHING ONLINE, IT LOOKS LIKE THIS IS A KNOWN ISSUE WITH THE KIA'S.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10781056October 9, 2015
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT STATED THAT THE REAR PASSENGER DOOR HANDLE DETACHED FROM THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 79,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10780594October 7, 2015
AIR BAGS
THE RED AIRBAG DASHBOARD LIGHT CAME ON. I TOOK IT IN TO THE KIA DEALERSHIP AND THEY SAID THE CLOCK SPRING NEEDED REPLACING. THEY WANTED TO CHARGE ME $458 DOLLARS TO FIX IT. I PURCHASED THIS CAR LESS THAN A YEAR AGO. IT'S A 2012 SO THIS PART SHOULD NOT BE FAULTY AFTER THIS LENGTH OF TIME. THE CAR HAS 65,000 MILES ON IT, AND SINCE I PURCHASED IT USED IT'S OUT OF WARRANTY AS OF 60,000. NOW I AM WITHOUT AIRBAGS BECAUSE I CAN'T AFFORD THIS REPAIR. I FEEL THAT KIA SHOULD TAKE CARE OF THIS AT NO CHARGE SINCE THIS PART SHOULD NOT FAIL AFTER 3 YEARS WITH NO ACCIDENTS OR STEERING COLUMN ISSUES THAT WOULD ESCALATE THE PART FAILING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10780634October 7, 2015
STRUCTURE:BODY
DRIVER REAR DOOR LATCH FAILED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779753October 5, 2015
STRUCTURE:BODY
THE EXTERIOR DRIVE DOOR HANDLE STOPPED UNLATCHING THE DOOR. WHEN YOU REMOVE THE EXTERIOR HANDLE, THERE IS A CABLE IT PULLS ON TO UNLATCH THE DOOR. I PULLED ON THE CABLE AND IT HAS PULLED LOOSE FROM THE LATCH END. THERE HAVE BEEN OTHER REPORTS OF THIS HAPPENING ON THE INTERNET. THE INTERIOR DOOR PANEL COVER IS METAL AND PROHIBITS YOU FROM REACHING THE LATCH. THE NEW LATCH ASSEMBLY IS $90.00 BUT SHOULD NOT HAVE BROKEN. ALMOST ALL OF THE ASSEMBLE AND DOOR HANDLE ARE MADE OF PLASTIC. PRIOR TO THIS, THE LEFT REAR DOOR HANDLE FELL OF GOING DOWN THE ROAD. THE PLASTIC PIECE THAT KEEPS THE HANDLE IN PLACE BROKEN AROUND THE BRASS THREADING THE BOLT HOLDS IT ON WITH. WHEN THAT PIECE FELL OF JUST THE VIBRATION GOING DOWN THE ROAD ALLOWED THE DOOR HANDLE TO FALL OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779832October 5, 2015
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, POWER TRAIN
SHORTLY AFTER BUYING SUV IN 2009 WE EXPERIENCED "QUERKY" STUFF LIKE DOORS RELOCKING, DOME LIGHT S COMING ON, BACK HATCH UNLOCKING ALL THIS HAPPENING ON THEIR OWN!! I KEPT TELLING THE DEALERSHIP AT OIL CHANGES! THEY KEPT IGNORING IT ALL! NOV 1, 2009 KIA ELECTRIC SYSTEM SERVICE BULLETIN #282603 (TS B-044) ISSUED. SEPTEMBER THE CHECK ENGINE AND ESC OFF LIGHTS STARTED COMING ON TOGETHER, SUV IMMEDIATELY DECENDS TO 15-20 MPH! YOU CAN'T GIVE IT GAS, ONLY RPMS RISE HIGH! GAS IS EATEN UP! COAST TO SIDE, SIT A FEW TO 20 MINUTES. MAYBE BOTH OR ESC OFF LIGHT(S) GO OUT AND YOU PROCEED. HAVE NOTICED A BUCK FEELING BEFORE LIGHT(S) ARE COMING ON AT TIMES. CHECK ENGINE LIGHTS MAY STAY ON FOR A WHILE OR NOT. HABITUALLY ERRATIC WHEN LIGHTS COME ON, CAN BE EVERY MILE TO SEVERAL MILES! LAST WEEK SUV WITH OUT THESE LIGHTS STARTED RUNNING REAL ROUGH AT IDLE AND DRIVING. TO THE POINT OF REVING OVER 2000 RPMS BUT ACTED LIKE BEING HELD BACK! I HAVE BEEN RELUCTANT TO DRIVE IT MUCH IN FEAR OF THE ADVANCING ISSUES AND HURTING THE POWER TRAIN! AT IDLE RANGE IS 300 ' 1,800+ RPMS, MECHANIC WITNESSED THE VARYING RPMS WHEN CODE 1611 (TIME OUT:ECM,PCM,TCM ISSUE) CAME UP ON SNAP-ON'S CODE READER. SUV HAS BABY MILES OF 29,884 NOW 30,004 TODAY. ALL SUV'S ON FORUMS ARE OVER 50,000 MILES! ~ LOW IDLE KIA CALLS FOR TPS REPLACEMENT ~ SEPTEMBER 7, 2011. MY SUV THROWS P1295/P2135/P2106 CODES LISTED IN THIS! CALLS FOR THE ECM BE REPROGRAMED USING THE GDS (GLOBAL DIAGNOSTIC SYSTEM). REF: 044 BULLETIN. DRIVING YOU CAN FEEL THE ENGINE SLOW DOWN TO ALMOST STALLING BUT CATCHES ITSELF AND KEEPS RUNNING. 1ST TIME THIS HAPPENED I WAS DOING 55MPH AND FOUND I WAS SLOWING REAL FAST WITH TRAFFIC COMING UP BEHIND ME. I NOW HAVE TO RIDE WITH 4 WAY FLASHERS TO BE SAFE! CHK ENG ON WHEN KEY IS TURNED ON AT TIMES NOW. TOWED 1X, DRIVE A MILE SIT MINUTES REPEAT'D 8X. ISSUES ARE PROGRESSING!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779462October 3, 2015
POWER TRAIN
WE PURCHASED A USED 2011 KIA SORENTO FROM AN INDIVIDUAL. THE VEHICLE HAD ROUGHLY 19,000 MILES. THE CAR WAS FINE UNTIL APPROXIMATELY 35,000 MILES. WHILE LEAVING FROM A STATIONARY POSITION, ON THE INTERSTATE OR JUST MAIN ROADS, THE TRANSMISSION STARTED SLIPPING, LURCHING, AND AT TIMES WOULD NOT ENGAGE. WE TOOK THE CAR TO OUR LOACAL KIA DEALER AND WERE TOLD THAT THEY COULD NOT FIND ANYTHING WRONG. AT ROUGHLY 45,000 WE AGAIN TOOK IT TO THE DEALER AND GOT THE SAME RESPONSE. AT 58,000 THE CAR WOULD HARDLY DRIVE SO WE TOOK IT BACK IN. THE DEALER TOLD US THAT THE COMPUTER WASN'T GIVING THEM ANY CODES BUT COULD TELL THERE WAS A PROBLEM. AFTER GOING BACK AND FORTH, KIA REPLACED THE TRANSMISSION. NOW AT 78,000 MILES, WE'RE HAVING A O TAKE IT IN FOR TRANSMISSION ISSUES AND THE CAR IS MAKING TERRIBLE NOISES. WE TOOK IT OUT O THE DEALER AND WERE TOLD AT FIRST THAT THERE WAS NOTHING WRONG. LATER IN THE AFTERNOON THEY CAME BACK AND SAID OUR INTERMEDIATE DRIVE SHAFT NEEDED TO BE REPLACED. COST $598. AFTER SOME RESEARCH, I SAW YOU THAT THERE WAS A RECALL ON MY MODEL YEAR CARS, BUT MY VIN NUMBER DID NOT FALL INTO THE RECALL. HOW CAN THEY TELL ME THAT THESE ISSUES HAVE NOTHING TO DO WITH THE RECALL FOR THE INTERMEDIATE SHAFT!?!? THESE FAILURES FIT THE RECALL DETAILS EXACTLY. WHY WEREN'T THE BAD SHAFTS CAUGHT AND REPLACED WHEN THE TRANSMISSION WAS REPLACED? I ASKED THE DEALER ABOUT THE RECALL AND WAS TOLD MY VIN DID NOT FIT THE RECALL. I CALLED KIA AND WAS TOLD THAT MY VIN HAS NO OPEN RECALLS. BASICALLY AGAIN MY "VIN" WAS NOT IN THE RECALL. ALL THE EXACT SAME ISSUES, BUT THE PROBLEMS HAVE NOTHING TO DO WITH THE ORIGINAL 2011 RECALL. KIA/HYUNDAI ARE THE ONLY CAR MANUFACTURERS THAT DO NOT TRANSFER THEIR 100,000 MILE 10 YEAR POWER TRAIN WARRANTY TO A 2ND OWNER UNLESS IT'S PURCHASED THROUGH A DEALERSHIP. IT'S FRUSTRATING THAT A LARGE CAR MANUFACTURER WILL NOT JUST DO THE RIGHT THING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779186October 2, 2015
EXTERIOR LIGHTING
SINCE PURCHASING MY SORENTO IN 2008 MY HUSBAND HAS HAD TO CHANGE HEADLIGHTS AND\OR BREAK LIGHTS AT LEAST ONCE A MONTH SOMETIMES MORE. ON TWO OCCASIONS I WAS DRIVING IN THE DARK WHEN I'VE LOST BOTH HEADLIGHTS AND HAD TO USE THE HIGH BEAMS. SO IN 7 YEARS WE HAVE REPLACED APPROXIMATELY 84 HEADLIGHTS AND/OR BREAKLIGHTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779189October 2, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE DRIVING AT APPROXIMATELY 45 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE ENGINE STALLED. AN UNKNOWN WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS SHIFTED INTO PARK AND THE IGNITION WAS TURNED TO THE OFF POSITION AND BACK TO THE ON POSITION IN ORDER FOR THE VEHICLE TO RESTART. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE POWER TRAIN CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 35,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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