Kia Sorento Complaints

10,397 consumer complaints on file.

#10778924October 1, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2014 KIA SORENTO. WHILE DRIVING 2 MPH FROM A STOP, ANOTHER VEHICLE FAILED TO STOP AT A LIGHT AND CRASHED INTO THE DRIVER'S SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED RIB, CLAVICLE, ABDOMEN, SPLEEN, AND HEAD INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN AUTO BODY REPAIR CENTER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 45,000. THE VIN WAS UNAVAILABLE.....UPDATED 10-27-15 *BF NO VIN AVAILABLE...UPDATED 4/12/18*JB *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10779158October 1, 2015
SEATS
SECOND ROW PASSENGER SIDE LATCH TO RELEASE SEAT FROM FOLDED DOWN POSITION TO UPRIGHT POSITION STICKS AND IS IMPOSSIBLE TO REPOSITION SEAT BACK. THE SEAT IS NOW PERMENANTLY IN THE FOLDED DOWN POSITION AND I AM UNABLE TO USE THE SEAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10777850September 26, 2015
ENGINE, ELECTRICAL SYSTEM, SERVICE BRAKES
FRIDAY 9/18/15 10:40 AM, BACKING OUT OF PARKING SPOT SLOWLY INTO A ROAD. ENGINE SUDDENLY FAILED, ENGINE LIGHT CAME ON, AND THE BRAKES COMPLETELY FAILED. WAS ABLE TO RESTART THE CAR AND PARK IT AGAIN, BUT BRAKES STILL FAILED AND HAD TO USE THE EMERGENCY BRAKE AND THE CURB AND TREE AT CURB TO STOP VEHICLE. TOWED TO ED VOYLES KIA ON PEACHTREE INDUSTRIAL BLVD IN ATLANTA WHO FOUND NO RECORD OF THE INCIDENT IN COMPUTER AND THAT ALL DIAGNOSTICS WERE NORMAL AND THEY COULDN'T REPRODUCE THE PROBLEM, SO THERE WAS NOTHING THEY COULD DO. I SENT THEM THIS LINK WITH OTHERS EXPERIENCING SIMILAR ISSUES AND TOLD REP ABOUT OTHERS' EXPERIENCES:HTTP://WWW.CARCOMPLAINTS.COM/KIA/SORENTO/2012/ENGINE/ENGINE.SHTML. THEN HAD IT TOWED TO COBB COUNTY KIA IN KENNESSAW, GA. THEY MAINTAINED NEGLECT ON OUR PART B/C OIL LEVEL WAS AT 0 (PREVIOUS DEALERSHIP SAW NO PROBLEM HERE), ENGINE HAD MAJOR SLUDGE AND PARTICLES OF METAL IN IT, NEEDED FULL ENGINE REPLACEMENT FOR $6500 DIDN'T MAKE SENSE WITH OUR REGULAR OIL CHANGES AND DIDN'T EXPLAIN THE BRAKE FAILURE, THOUGH REP SAID IT DID. HAD IT TOWED TO AAA CAR CARE PLUS IN MARIETTA. COULD NOT REPRODUCE THE ISSUE AND SAID THE CAR, INCLUDING THE ENGINE, WAS IN GREAT SHAPE, WAS FULL OF ALL FLUIDS. MECHANIC ALSO SAID THAT THERE WERE 0 RECORDS ON COMPUTER AND THAT ONE OF DEALERSHIPS LIKELY WIPED IT COMPLETELY CLEAN. HAVE RENTED A CAR IN MEANTIME BECAUSE MY, MY HUSBAND'S, MY TWO KIDS' AND OTHER DRIVERS AND PEDESTRIANS SAFETY WOULD BE COMPROMISED. OTHER COMMENTS ONLINE MENTION PROBLEM MORE THAN ONCE, SOME ON THE HIGHWAY. ALSO REMEMBERED THAT MY HUSBAND HAD HAD TROUBLE STARTING THE CAR A COUPLE OF MONTHS BACK, WITH NO LIGHTS COMING ON AT ALL. HE GOT THE BATTERY CHECKED OUT, AND HE WAS TOLD IT WAS FINE. WE RELAYED THIS TO THE MECHANICS TOO, BUT THEY SEEMED NOT TO ACKNOWLEDGE THE INFO. WE CANNNOT AND WILL NOT DRIVE THE CAR UNTIL IT'S RESOLVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10777713September 25, 2015
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SORENTO. WHILE DRIVING APPROXIMATELY 15 MPH, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE ENGINE WAS REPLACED, BUT THE FAILURE RECURRED AFTER 10,000 MILES OF BEING DRIVEN. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED FOR A SECOND TIME. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10777780September 25, 2015
FUEL/PROPULSION SYSTEM
I ATTEMPTED TO FILL MY 2003 KIA SOENTO EX AND AFTER PUMPMING ABOUT $2.75 WORTH OF GAS, THE FUEL BEGAN TO SPIT BACK UP THROUGH THE FILLER HOSE AND SPURTED/ GUSH BACK OUT ON TO ME. IT GIVES YOU A FALSE SENSE THAT THE TANK IS FULL BUT IT'S NOT. I ATTEMPTED TO RE-FUEL AND AGAIN, THE GAS SPURT/ GUSH BACK OUT. I COULD GET NO MORE THAN $5.00 DOLLARS IN THE CAR. I SPOKE WITH THE KIA DEALERSHIP IN LITHONIA, GEORGIA AND THEY TOLD ME THAT THEY HAVE NEVER HEARD OF SUCH A MATTER. I WAS INSTRUCTED TO BRING THE VEHICLE BACK. HOWEVER, I BEGAN TO RESEARCH THIS MATTER AND IT WAS INVESTIGATED BY YOU ALL. KIA DID STATE THAT THEY WOULD LOOK INTO THE MATTER. I'M NOT CONFIDENT THAT WILL HAPPEN. THERE ARE THOUSANDS OF COMPLAINTS OUT THERE AMONG CONSUMERS ABOUT THIS SAME VEHICLE BETWEEN THE 2003 THROUGH 2006. PLEASE INVESTIGATE! I DO BELIEVE THAT THIS IS A RECALL ITEM. THE 2003 KIA SORENTO WAS THE FIRST VEHICLE MADE BY KIA CORPORATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10776437September 24, 2015
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, VISIBILITY/WIPER
CAMERA MALFUNCTIONING. ORIGINALLY TOOK VEHICLE IN WITH CAMERA PROBLEMS IN 09/2013. SERVICE CHECK COULD NOT DUPLICATE PROBLEM. SAID EVERYTHING WAS FINE. HAVE HAD SAME ISSUES WITH CAMERA WORKING AND NOT WORKING OFF AND ON. TOOK IN FOR SERVICE AGAIN FOR SAME ISSUE WITH CAMERA. TOLD AT FIRST BY SERVICE TECH. OUR WARRANTY WAS EXPIRED ON ITEM. MILEAGE ON VEHICLE IS 60,550. INFORMED THEM WE PURCHASED EXTENDED WARRANTY. HAD TO GO HOME AND BRING IN PROOF OF WARRANTY TO SERVICE DEPT. WHICH I DID THEN WAS TOLD I HAD TO TAKE IT TO DEALER WHERE I PURCHASED IT. FOR REPLACEMENT PART. MATT CASTRUSSI IN DAYTON, OHIO (DEALERSHIP CLOSEST TO WHERE I LIVE) WOULD NOT REPLACE PART. HAD TO TAKE IT TO KIA OF DAYTON, OHIO FOR REPLACEMENT PART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10767438September 22, 2015
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE DRIVING 35 MPH, THE VEHICLE STALLED AND WAS UNABLE TO BE RESTARTED. THE VEHICLE WAS TOWED TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED DUE TO SLUDGE BUILD UP. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE; HOWEVER, THE CONTACT WAS INFORMED BY THE MANUFACTURER THAT THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE APPROXIMATE FAILURE MILEAGE WAS 47,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10766555September 21, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2011 KIA SORENTO. UPON SWITCHING GEARS FROM REVERSE TO DRIVE, THERE WAS HESITATION FROM THE DRIVESHAFT BEFORE THE VEHICLE WOULD MOVE FORWARD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 31,430.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10766828September 21, 2015
SUSPENSION, UNKNOWN OR OTHER
I BROUGHT THIS VEHICLE FOR INSPECTION AND WAS TOLD IT WILL NOT PASS BECAUSE ONE OF THE CONTROL ARMS IS DETACHED IN THE REAR END. I WAS TOLD NOT TO DRIVE THE VEHICLE AT ALL BECAUSE IT IS NOT SAFE. ADDITIONALLY THERE IS ROT UNDER THE ENTIRE VEHICLE. THE LEFT SIDE FRAME WAS WELDED AND REPAIRED BY THE PREVIOUS OWNER BUT THE RIGHT SIDE IS NOW RUSTED BADLY AND IN NEED OF REPAIR. AXLES ARE LEAKING DUE TO RUST. BRAKES ARE A PROBLEM BUT I HAVEN'T INVESTIGATED FURTHER TO KNOW IF ITS CAUSED BY ROT. I HAVE BEEN ON MULTIPLE FORUMS FOR THIS ISSUE AND IT SEEMS MANY PEOPLE HAVE SAME ISSUES ESPECIALLY THE CONTROL ARM PROBLEM. I CAN NOT RETURN THIS VEHICLE BECAUSE I WAS SCAMMED AND AM NOW STUCK WITH A DANGEROUSLY ROTTED CAR. I AM TOLD ITS NOT WORTH FIXING. THIS CAR LOOKS FINE AND WITHOUT LOOKING UNDERNEATH A PERSON WOULD NOT KNOW A PROBLEM EXISTED PERHAPS UNTIL AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10766537September 21, 2015
ENGINE, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
WHILE DRIVING ON HIGHWAY APPROX 55MPH THE CAR JUST POWER. DEAD GAS PEDAL. HAD TO GET OVER TO SHOULDER BUT COULD NOT DUE TO THE STEERING LOCKING UP AND THE CAR SHUTTING DOWN. I GOT ASSISTANCE FROM PASSERBY WHO GO ME OVER TO SHOULDER. I STARTED UP THE CAR AND IT STARTED UP AND RAN WITH NO ISSUE. SUDDEN SHUT DOWM OF ENGINE IS VERY DANGEROUS. ONCE I GOT HOME AND HAD THE CAR CHECKED THE MECHANIC COULD NOT DUPLICATE THE INCIDENT IN ORDER TO MAKE REPAIRS. THIS HAPPENED 2 MORE TIMES AND ONLY HAPPENS TO ME ON HIGHWAY DRIVING. NEVER IN CITY DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10765440September 20, 2015
AIR BAGS
WAS INVOLVED IN HEAD ON COLLISION WITH OTHER VEHICLE RIVING AT APPROXIMATELY SAME SPEED. HAD A PASSENGER IN VEHICLE. NEITHER DRIVER OR PASSENGER AIRBAG DEPLOYED. ALTHOUGH INJURIES WERE MINIMAL THIS IS VERY CONCERNING, ESPECIALLY AS I JUST PURCHASED ANOTHER KIA VEHICLE.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10766220September 20, 2015
EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS KEEP BURNING OUT.IT IN STARTED AUG OF 2014. FRIST ONE HEADLIGHT THAN A MONTH LATER THE OTHER SIDE WOULD GO OUT. CHANGING THE BULB SEAMED TO FIX THE PROBLEM. THEN THE LEFT HEADLIGHT WOULD TURN OFF AND THAN BACK ON WHILE DRIVING. THEN LEFT LIGHT QUIT WORKING ALL TOGETHER SIX MONTHS AGO. RIGHT SIDE BULB BURNS OUT EVERY TWO MONTH. TODAY NO LIGHTS AND WHEN I WENT TO CHANGE THE BULB ON THE RIGHT SIDE, THE PIGTAIL/ LIGHT SOCKET WAS HALF MELTED. THIS SEAMS TO BE A ON GOING PROBLEM WITH THIS CAR. THERE IS FIVE OTHER COMPLAINTS ON THE SAFERCAR.GOV SITE ABOUT THIS. THIS NEEDS TO BE RECALLED AND FIXED BEFORE SOMEONE LOSES THIER LIGHT AT NIGHT AND ARE HURT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10765201September 18, 2015
UNKNOWN OR OTHER, FUEL/PROPULSION SYSTEM
I WENT TO PUT FUEL IN MY KIA SORRENTO AS I DO EVERY TWO WEEKS AT THE SAME GAS STATION SAME PUMP. I ENGAGED THE PUMP AS ALWAYS PUT THE NOZZLE IN AND WHEN I PUSHED THE LEVER WITHIN 30 SECONDS THERE WAS A GURGLING NOISE AND GAS SPEWED ALL OVER ME, THE CAR AND THE SIDEWALK. I WENT IN TO GET THE ATTENDANT WHO HAD TO BRING OUT KITTY LITTER TO COVER THE GAS ON THE GROUND. SHE HAD ME MOVE TO A DIFFERENT PUMP AND ASSISTED ME WITH TRYING TO PUT FUEL IN THE VEHICLE. THE SAME THING HAPPENED AGAIN. I CALLED KIA AND THEY TOLD ME IT WOULD COST 800 TO 1000 TO FIX. NOW I AM FUELING THE CAR WITH 5 GALLON CONTAINERS A LITTLE AT A TIME. THIS IS A SAFETY HAZARD FOR THE DRIVER, OTHER PATRONS AND THE GAS STATION AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763559September 14, 2015
ENGINE
TL* THE CONTACT OWNS A 2006 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE CRANK POSITION SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 225,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763578September 14, 2015
SEATS
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE REAR DRIVER SIDE SEAT ADJUSTER WAS STUCK PAST THE UPRIGHT POSITION AND FAILED TO ADJUST. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 53,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762800September 10, 2015
WHEELS, UNKNOWN OR OTHER
VIBRATION, KNOCKING AND THUMBING NOISE IN THE REAR PASSENGER'S SIDE AND BOTH FRONT WHEELS. DEALER VERIFIED THUMBING NOISE AS LEFT LOWER BALL JOINT WAS LOOSE,REPLACED BOTH BALL JOINT. VIBRATION, KNOCKING AND THUMBING NOISE CONTINUES. RETURNED TO DEALER. DEALER REPLACED REAR MOTOR MOUNT. PROBLEMS STILL REMAINS. I PHONED DEALER, STATING VIBRATION, KNOCKING AND THUMBING STILL REMAINS INCLUDING ADDITIONAL PROBLEMS. IN ADDITION TO THE VIBRATION, KNOCKING AND THUMBING NOISES... INSIDE THE CAR, UNDERNEATH DASHBOARD (GLOVE COMPARTMENT) CAUSING HUGE AMOUNT OF WATER ON THE PASSENGER'S SIDE FLOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762687September 9, 2015
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE CHROME ON THE DOOR HANDLE WAS PEELING AND CAUSED A PASSENGER TO SUSTAIN CUTS TO THE HAND WHEN ATTEMPTING TO OPEN THE DOOR. IT WAS UNKNOWN WHICH DOOR HANDLE EXPERIENCED THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 88,200. THE CONSUMER STATED THE DEFECTIVE DOOR HANDLE, WAS ON THE DRIVER'S SIDE REAR PASSENGER DOOR. UPDATED 11/05/15.*JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10762403September 9, 2015
ENGINE
WHILE DRIVING ON I95 WE BEGAN HEARING A NOISE FROM THE ENGINE. IT WAS FAINT AT FIRST, JUST A PINGING THAT WOULD HAPPEN WHEN WE PUSHED THE ACCELERATOR DOWN. WE JUST HAD AN OIL CHANGE AT 94,000 MILES SO KNEW OUR OIL LEVEL WAS GOOD. THE FAINT NOISE GREW STEADILY LOUDER OVER THE NEXT 30 MINUTES AND WE PULLED OFF THE HIGHWAY AND INTO A SERVICE/GAS STATION. THE MECHANICS CAME OUT WHEN THEY HEARD US PULL UP. THEY KNEW ALMOST IMMEDIATELY THAT IT WAS CATASTROPHIC ENGINE FAILURE AND WOULD NEED MAJOR REPAIRS IF NOT A REBUILD. THE KIA DEALER IS GOING TO CONFIRM TODAY, BUT I BEILEVE THAT IT IS AN ENGINE CONNECTION PIN THAT BROKE. WE WERE TOLD WE WERE LUCKY IT DID NOT BREAK AND PUNCTURE THE ENGINE BLOCK WHILE WE WERE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762041September 8, 2015
AIR BAGS
I TURNED ON MY CAR AND THE AIRBAG LIGHT CAME ON. I TOOK IT TO THE DEALERS A WEEK LATER AND WAS TOLD THE CLOCK SPRING IN THE STEERING WHEEL HAS A SHORTAGE AND IT WILL COST APPROX. $450 TO HAVE IT REPLACED. I WAS ALSO TOLD THAT THIS SERVICE IS NOT UNDER WARRANTY. *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762334September 8, 2015
ELECTRICAL SYSTEM, AIR BAGS
TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE DRIVING AT ANY SPEED, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE CLOCK SPRING FAILED AND CAUSED THE AIR BAG WARNING LIGHT TO REMAIN ILLUMINATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 49,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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