Kia Sorento Complaints

10,397 consumer complaints on file.

#10790528November 16, 2015
AIR BAGS
MY SON WAS TRAVELING ON A MAIN ROAD IN TOWN WHEN THE CAR HYDROPLANED AT ABOUT 30 MPH AND HE LOST CONTROL. IT SENT HIM SLAMMING INTO A CULVERT, THEN IT BOUNCED OUT OF THE CULVERT AND RAN UP ON A RESIDENTIAL PORCH AND HIT A TREE. THE DRIVERS SIDE TOOK THE MAJORITY OF THE IMPACT. NONE OF THE AIRBAGS DEPLOYED (FRONT OR SIDE). HE WAS SLAMMED INTO THE DRIVERS DOOR PANEL AND THE CENTER CONSOLE. HE HAS CONTINUING PAIN IN HIS BACK.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10790200November 13, 2015
SUSPENSION
I HAVE AN 05 KIA SORENTO LX. WHEN I WAS DRIVING I NOTICED THAT MY CAR KEPT MAKING A GRINDING SOUND WHEN MAKING A LEFT, AND THEN I ALSO NOTICED THAT IT WAS RATTLING A LOT WHEN HITTING BUMPS AND JUST DRIVING DOWN THE ROAD. I TOOK THE VEHICLE INTO MY PERSONAL MECHANIC WHOM I'VE BEEN USING FOR YEARS AND TRUST TO THE HIGHEST, AND HE TOLD ME THAT THE ENTIRE FRAME WAS RUSTED THROUGH, WITH MULTIPLE HOLES AND IT WAS UNSAFE TO DRIVE AND THE COST TO REPAIR IS WAS EXTREMELY HIGH. HE TOLD ME TO TAKE IT TO KIA TO SEE IF THERE WERE ANY RECALLS OR ANYTHING THEY COULD DO BECAUSE A BARELY 10 YEAR OLD CAR SHOULDN'T BE HAVING THIS ISSUE, AND IT'S A SAFETY ISSUE. I TOOK IT TO THE KIA DEALERSHIP, THEY INSPECTED THE CAR, AND UPON THEIR INSPECTION THEY SAID, "FRAME IS RUSTING AND HAS MANY HOLES, IS UNSAFE. ADVISE CUSTOMER TO DRIVE AT OWN RISK SINCE IT COULD BREAK AT ANY TIME. ENTIRE FRAME AND REAR END WOULD NEED TO BE REPLACED. FOUND SEVERAL AREAS WHERE THE FAME HAS ROTTED THROUGH, AND THE REAR AXLE IS BROKEN WHERE THE CONTROL ARM ATTACHES. ADVISE GETTING A NEW CAR". TO ME, THIS IS A HUGE SAFETY CONCERN - AND I'VE SEEN MULTIPLE COMPLAINTS ABOUT THIS SAME ISSUE. KIA ISN'T DOING ANYTHING TO HELP WITH THE SITUATION, AND QUOTED ME WAY MORE THAN THE CAR IS WORTH TO FIX IT. I JUST BOUGHT THIS CAR 2 YEARS AGO USED FROM A DEALERSHIP, AND IF THIS IS AN ISSUE NOW, THEN IT WAS AN ISSUE WHEN THEY SOLD ME THE TIME OF PURCHASE. THEY CLEARLY SAID THAT THE CAR WAS UNSAFE TO DRIVE, AND YET THEY'RE GOING TO LET THEIR CUSTOMERS RISK THEIR LIVES INSTEAD OF TRYING TO HELP THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10790206November 13, 2015
AIR BAGS
AIR BAG LIGHT CAME ON IN DASHBOARD AFTER STARTING THE CAR AND STAYED ON, ALSO LIGHT STATING PASSENGER AIRBAG IS OFF GOES ON AN OFF. TOOK THE VEHICLE TO THE DEALERS BACK ON 8/9/12 FOR PASSENGER AIRBAG LIGHT, SUPPOSEDLY IT WAS REPAIRED BUT STILL HAPPENING. TOOK VEHICLE TO DEALER FOR AIR BAG LIGHT IN DASH WAS ADVISED B1448 OCS, PASSENGER BOTTOM SEAT WOULD NEED TO BE REPLACED WHICH WOULD COST $2219.34. INFORMED DEALER CHOOSING NOT TO HAVE REPAIRED, FEEL IT SHOULD BE COVERED UNDER RECALL 11V473000, THEY STATED MY VEHICLE IS NOT PART OF RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789741November 11, 2015
UNKNOWN OR OTHER
PASSENGER DOOR WILL NOT OPEN FROM THE INSIDE OR OUTSIDE. DEALER SAID IT IS NOT A RECALL AND IT IS NOT UNDER WARRANTY. ORIGINALLY THEY SAID IT WOULD COST $500.00 TO TAKE THE DOOR APART AND FIX THE PROBLEM, BUT ENDED BY SAYING THEY WOULD DISCOUNT THE COST DOWN TO $150.00. DON'T KNOW IF THIS IS TRUE YET BECAUSE I AM WAITING ON THE PART, BUT I AM ANGRY BECAUSE I HAVE NEVER HAD A CAR DO THIS BEFORE. IT IS OBVIOUSLY A MANUFACTURERS DEFECT AND THEY SHOULD TAKE FULL RESPONSIBILITY FOR IT. I HAVE TO GET IT FIXED BECAUSE IT IS A SAFETY HAZARD. AND NOW THAT I SEE OTHER PEOPLE ARE HAVING THE SAME PROBLEM I AM FURIOUS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789557November 10, 2015
ENGINE
TL* THE CONTACT OWNS A 2003 KIA SORENTO. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE LOST POWER. THE BRAKE LIGHT AND BATTERY LIGHT ILLUMINATED. THE VEHICLE WAS ABLE TO RESTART AFTER NUMEROUS ATTEMPTS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE CRANKSHAFT BOLT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 89,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789143November 9, 2015
UNKNOWN OR OTHER
I'VE OWNED THIS VEHICLE FOR LESS THAN A YEAR AND HAVE OBSERVED SEVERAL AFFECTED PARTS THAT PRESENT SIGNIFICANT SAFETY ISSUES AND SUBSTANTIAL CONCERNS TO MY OVERALL WELFARE. MOST ALARMING IS THE VEHICLE LOSES POWER DURING OPERATION EITHER IN AND INABILITY TO ACCELERATE OR THE COMPLETE LOSS OF POWER WHILE MERGING OR DRIVING WITH THE FLOW OF TRAFFIC ON THE HIGHWAYS AND INTESTATES. THE ESC AND CHECK ENGINE LIGHTS COMES ON INTERMITTENTLY AND REMAIN ON UNTIL ENGINE IS TURNED OFF. THE DASH PANEL LIGHTS FLICKERS OFF/ON WHEN BRAKE PEDAL IS ENGAGED. THE BACK DRIVERS BRAKE LIGHT GOES OUT SPORADICALLY. IN THE EVENT THAT THERE IS A NEED TO CUT THE HEAD LIGHTS OR WINDSHIELD WIPERS ON WHILE THE CAR IS IN MOTION, THERE IS A COMPLETE LOSS OF POWER OR ACCELERATION AND THE CAR WILL SLOW TO A COMPLETE STOP IN THE MIDST OF HEAVY TRAFFIC CONDITIONS. THE PASSENGER AIR BAG LIGHT IS CONSISTENTLY ON. THE CRUISE CONTROL FUNCTION COMES ON WHILE TRAVELING ON THE HIGHWAY WITHOUT PROMPTING AND THE PANEL KEYS ARE NON RESPONSIVE TO OFF ON COMMANDS. THERE IS ALSO A HEAVY SHAKING THAT OCCURS ON THE FRONT END WHEN TRAVELING AT SPEED OF 55 MPH OR GREATER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789150November 9, 2015
ELECTRICAL SYSTEM
CAR WAS PARKED IN GARAGE OVER THE WEEKEND, FROM FRIDAY 4PM TILL MONDAY 6AM, STARTED CAR SUNDAY NIGHT, BACKED OUT OF THE GARAGE TO PUT OUT THE TRASH FOR MONDAY PICKUP, PULLED THE VEHICLE BACK IN THE GARAGE AND SHUT IT OFF. MONDAY AT 6AM BATTERY WAS DEAD. NOTHING WAS LEFT ON OVERNIGHT IN CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789287November 9, 2015
SUSPENSION
TL* THE CONTACT OWNS A 2016 KIA SORENTO. WHILE DRIVING 25 MPH AND MAKING A RIGHT TURN, THE VEHICLE SHOOK. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FRONT PART OF THE AXLE DETACHED DUE TO A MISSING LOCKING RING THAT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 9,079.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789001November 7, 2015
FUEL/PROPULSION SYSTEM
VEHCILE WAS FILLED UP AND DRIVEN TO FRIENDS HOUSE. VEHICLE WAS STATIONARY AT FRIENDS HOUSE FOR FEW HOURS. WHEN LEAVING I SMELLED THE ODOR OF GAS. GOT LIGHT TO OBSERVE PUDDLE OF GAS UNDER VEHICLE. I DROVE HOME BECAUSE IT WAS DARK AND WAITED TO INSPECT IN THE MORNING. WHEN RE-INSPECTED IT WAS VERIFIED GAS WAS LEAKING FROM INSIDE AN INSET ON THE BOTTOM OF THE GAS TANK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10788592November 5, 2015
POWER TRAIN
STARTED NOTICING CHECK ENGINE LIGHT COME ON ON OCCASION. NOTICED CHUGGING AS I CHANGED GEARS. P CODE P0711 WAS FOUND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10788688November 5, 2015
STRUCTURE:BODY
A SECTION OF THE MAIN FRAME RAIL IS ROTTED COMPLETELY THROUGH, WHERE THE REAR SWAY CONTROL ARM WHICH ATTACHES TO THE REAR DRIVETRAIN. THE VEHICLE IS UNSAFE TO DRIVE AS THE REAR DRIVETRAIN IS AT RISK OF DETACHING FROM THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10788483November 4, 2015
ELECTRICAL SYSTEM, ENGINE, STEERING
I WAS TURNING ONTO A STREET AND HEARD A BIG CLUNK ONLY TO FIND OUT THE BOLT ON THE CRANKSHAFT BROKE OFF AGAIN ON 10/29/15 AS WELL AS 7/30/13. THE POWER STEERING WENT OUT & BATTERY LIGHT CAME ON. LOST POWER AND EVERYTHING AFTER A BIG CLUNK! THIS HAPPENS ALL THE TIME: THERE ARE A MULTITUDE OF THESE SAME COMPLAINTS: THIS ENGINE WAS REPLACED IN MAY 2010 AND THE HARMONIC BALANCER AND PULLEY HAVE BEEN WORKED ON TWICE SINCE 2010. THERE IS A DEFECTIVE BOLT THAT WAS REPLACED WITH A NEW DEFECTIVE BOLT. THIS IS HAPPENING NUMEROUS TIMES TO MANY KIA SORENTO OWNERS AND THEY ARE LEFT STRANDED. KIA KNOWS ABOUT IT AND REFUSES TO DO ANYTHING! MY CAR IS SITTING AT COUNTRY KIA IN CHARLESTON, SC BECAUSE THE EXTENDED- WARRANTY WILL NOT COVER THIS DEFECTIVE BOLT AND I CAN'T PAY $5000.00 ON A CAR THAT IS NOW ONLY WORTH $3000.00. I HAD TO STAY IN CHARLESTON, SC AN EXTRA 2 DAYS AT MY EXPENSE $79.00 /NIGHT, PAY $75.00 FOR THE TOW BILL AND AN ADDITIONAL $55 OR $65 FOR THE KIA DEALERSHIP TO CHECK IT OUT. I HAD TO RENT A CAR TO COME BACK TO FL AS I WAS STRANDED IN CHARLESTON WITHOUT TRANSPORTATION. I CANNOT AFFORD THE $5000.00 FOR REPAIRS AND THE $1500.00 TO PAY IT OFF JUST TO GET THE TITLE TO SEND THIS TO A JUNK YARD. THE MILEAGE JUST TURNED TO 107,000 OR 108,000. THIS IS THE 4TH TIME THAT THERE WAS AN ISSUE ON THIS PART OF THIS CAR HAVING TO DO WITH THE SAME ISSUES RELATED TO THIS DEFECTIVE BOLT, HARMONIC BALANCER AND PULLEY AS A RESULT OF THIS DEFECTIVE BOLT. (THIS IS ONLY ON ONE CAR). YOU WILL SEE HOW MANY TIMES THIS IS OCCURRING TO MANY OTHER OWNERS OF THESE KIA SORENTOS. PLEASE READ THROUGH THE COMPLAINTS ON THE FOLLOWING LINK: HTTP://GOTACLASSACTION.COM/KIA-NAMED-IN-CLASS-ACTION-OVER-FIRST-GENERATION-2002-2009-EQUIPPED-WITH-A-HYUNDAI-MANUFACTURED-3-5L-24-VALVE-DOHC-V6-ENGINE/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787946November 3, 2015
ENGINE
TL* THE CONTACT OWNS A 2006 KIA SORENTO. WHILE DRIVING AT APPROXIMATELY 30 MPH, THE ENGINE STALLED AND ALL THE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE CRANK SHAFT PULLEY BOLT FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 83,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10788110November 3, 2015
STRUCTURE:BODY, SUSPENSION
TL* THE CONTACT OWNS A 2005 KIA SORENTO. WHILE DRIVING AT VARIOUS SPEEDS, THERE WAS AN ABNORMAL RATTLING NOISE AND THE VEHICLE SHOOK. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DISCOVERED THAT THE ENTIRE FRAME HAD EXCESSIVE RUST AND FRACTURES AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 124,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10788146November 3, 2015
AIR BAGS, SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT STATED THAT WHILE COMING THE A STOP, THE BRAKES FAILED TO RESPOND WHEN THE BRAKE PEDAL WAS DEPRESSED. AS A RESULT, THE VEHICLE TO CRASHED INTO A RESTAURANT. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT DID NOT SUSTAIN ANY INJURIES. THE VEHICLE WAS STILL AT THE LOCATION OF THE CRASH AT THE TIME OF THE CALL. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 13,741.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10787879November 3, 2015
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, FUEL/PROPULSION SYSTEM
200 MILES FROM HOME, OUT OF THE BLUE, CAR ACTED LIKE IT WAS MISFIRING THEN LOST POWER AND DIED ON HIGHWAY AT HIGHWAY SPEEDS. CAR WOULD NOT TURN OVER OR CRANK. CALLED TOW TRUCK TO BRING VEHICLE HOME FOR $490.00 AND MECHANIC CAME OUT AND HOOKED UP MACHINE TO IT AND CODE CAME OUT CRANKSHAFT POSITION SENSOR SYSTEM. CHECK ENGINE LIGHT WASN'T ON AT ALL, UNTIL WE GOT IT HOME AND IT STARTED UP LIKE NO PROBLEM, BUT THEN DIED AGAIN. WEREN'T THE CRANKSHAFT BOLTS ALREADY RECALLED AND FIXED?! MAINTENANCE SCHEDULE ALWAYS KEPT UP TO DATE AND WOULDN'T YOU KNOW, HAPPENED ONE MONTH TO THE DAY THAT MY EXTENDED WARRANTY EXPIRED! STILL HAVEN'T HAD IT TO SHOP, CAN'T AFFORD TO BRING IT IN AFTER HAVING IT TOWED 200 MILES, OTHERS THINKS IT CAN BE FUEL FILTER/PUMP OR THE BRAIN, ECM. WHO KNOWS. SITTING WITH NO VEHICLE IS SO MUCH FUN, THANKS, KIA!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787662November 2, 2015
EXTERIOR LIGHTING
I HAVE HAD TO REPLACE LOW BEAM HEADLIGHT BULBS AT LEAST 3 TIMES IN THE 3 YEARS I HAVE OWNED MY CAR. JUST HAD MY RIGHT PASSENGER SIDE REPLACED AGAIN, WAS WORKING IMMEDIATELY AFTER BEING REPLACED, AND NOW THE NEXT MORNING WHEN I GET IN MY CAR NEITHER HEADLIGHT WORKS. I AM A SINGLE MOM ON A FIXED INCOME AND I CANNOT AFFORD TO KEEP REPLACING THESE BULBS AT $20 EACH TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787822November 2, 2015
UNKNOWN OR OTHER
DRIVER'S SIDE DOOR WILL NOT OPEN - OPENS FINE FROM THE INSIDE BUT NOT THE OUTSIDE. DOOR LATCH IS NOT BROKEN - JUST STOPPED OPENING THE DOOR. APPARENTLY THIS IS NOT AN ISOLATED EVENT - MANY FOLKS HAVING THE SAME SAFETY ISSUE. SOME OWNER'S WITH MULTIPLE DOORS HAVING THIS ISSUE ALTHOUGH IT SEEMS THE DRIVER SIDE IS THE MOST COMMON. I WOULD TAKE A PHOTO BUT AGAIN, THE LOCK LOOKS FINE AND IS NOT BROKEN. JUST STOPPED WORKING LAST WEEK. WENT TO CLASS AT IRSC AND THE DOOR WORKED FINE. CAME OUT TO GO HOME AND IT WOULD NOT OPEN THE DOOR. NO ONE TRIED TO BREAK IN - AGAIN, THE LATCH LOOKS FINE, NOT DAMAGED JUST QUIT OPENING THE DOOR. THERE IS ONLY ONE OTHER DOOR WITH A KEY ENTRY SO IF IT STOPS OPENING THE DOOR I WILL NOT BE ABLE TO GET IN THE VEHICLE AND WILL BE STUCK IN THE PARKING LOT, AT NIGHT. WHAT IF IT STARTS NOT OPENING FROM THE INSIDE AND I CANNOT GET OUT OF THE VEHICLE WITHOUT BUSTING A WINDOW? SERIOUSLY, THIS IS A SAFETY ISSUE THAT IS NOT ISOLATED - PAGES OF COMPLAINTS. PLEASE HELP A COLLEGE GAL OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787877November 2, 2015
ELECTRICAL SYSTEM, VISIBILITY/WIPER, EXTERIOR LIGHTING
I TOOK T\HE VEHICLE TO A NON DEALER LOCATION TO BE INSPECTED AFTER HAVING MULTIPLE ISSUES WITH THE HEADLAMP ASSEMBLY BEING FAULTY. UPON INSPECTION I WAS NOTIFIED BY THE MECHANIC ON DUTY THAT THE WIRING ASSEMBLY WAS ACTUALLY MELTING , A MANUFACTURERS DEFECT. BECAUSE THIS BEING A FIRE HAZARD HE WAS UNABLE TO REPLACE THE BULBS FOR ME AND SAID HE FELT THE VEHICLE WAS UNSAFE TO DRIVE BECAUSE IT WOULD PLACE MYSELF, MY FAMILY AND OTHERS ON THE HIGHWAY AT RISK. HE PROCEEDED TO SHOW ME THE PROBLEM. THIS PROBLEM HAS RESULTED IN MY HAVING TO REPLACE THE BULBS FIVE TIMES IN THE PAST ON THE DRIVERS SIDE AND AT LEAST TWICE ON THE PASSENGER SIDE. THE DEALER HAD TO REPLACE THE WIRING ASSEMBLY ON THE PASSENGER SIDE DUE TO THE SAME PROBLEM. HAVE ALSO PROVIDED A PICTURE OF THE REPAIR NOTE OF THE PROBLEM ON THE OPPOSITE SIDE OF THE VEHICLE. ALSO PROVIDING A CLIP SHOWING THAT ACCORDING TO THEIR INSPECTION MY LIGHTS WERE IN WORKING ORDER WHEN IN ACTUALITY THEY WERE NOT. LASTLY NOTING SEVERAL ELECTRICAL ISSUES REMAIN IN ADDITION TO HAVING TO REPLACE THE BATTERY AS IT IS BEING CONTINUALLY DRAWN FROM DUE TO THESE ISSUES.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10787410October 31, 2015
ENGINE
HAD A CAR REPAIR IN OCTOBER 2014 DUE TO A BROKEN BOLT NEAR CRANK SHAFT DRIVING DOWN THE HIGHWAY. PAID FOR REPAIR AND GOT CAR BACK AND WITHIN A MONTH THE MOTOR WAS SHOT . I WENT TO GO START THE CAR TO GO TO WORK AND IT WAS MAKING A TERRIBLE NOISE, IT WAS STATIONARY. I STILL HAVE AT 7 MORE CAR PAYMENTS TO MAKE ON THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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