Kia Sorento Complaints

10,397 consumer complaints on file.

#10761716September 4, 2015
SUSPENSION
TL* THE CONTACT OWNS A 2006 KIA SORENTO. WHILE HAVING THE VEHICLE INSPECTED, IT FAILED DUE TO CORROSION OF BRACKETS ON THE AXLE OF THE VEHICLE. THE CONTACT WAS INFORMED BY THE TECHNICIANS THAT THE BRACKET ON THE DRIVER SIDE HAD BEEN COMPLETELY RUSTED OFF. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761244September 3, 2015
SEATS
THE PASSENGER SIDE RETRACTABLE REAR SEAT BECAME MORE DIFFICULT TO OPERATE SINCE PURCHASING THE VEHICLE NEW. FINALLY IT BECAME STUCK TO THE EXTENT THAT IT COULD NOT BE MOVED IN EITHER DIRECTION. THIS OCCURRED ONE MONTH AFTER THE WARRANTY EXPIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10760921September 2, 2015
EXTERIOR LIGHTING
THIS ISSUE IS ONGOING AND LOOKING AT THE REPORTS ON THIS SITE, NEEDS IMMEDIATE RECALL CONSIDERING THE DEALERSHIPS WANTS TO CHARGE OVER 500.00 TO REPLACE THE HEADLIGHT ASSEMBLY. I HAVE HAD MY PASSENGER LOW BEAM BULB REPLACED SEVERAL TIMES BY THE DEALERSHIP. THE WIRE CONNECTION IS OVER HEATING. NOW THE PASSENGER SIDE IS OUT. I CAN NOT AFFORD THESE 1000.00 ISSUE THAT APPARENTLY IS WIDE SPREAD. KIA NEEDS TO DO THE RIGHT THING AND RECALL THIS ASAP. I AM ONLY DRIVING DURING THE DAY. IMMEDIATE ATTENTION IS NEEDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761063September 2, 2015
VEHICLE SPEED CONTROL
WHEN DRIVING UP HILL AT 35 MPH IN AUTOMATIC DRIVE OUR VEHICLE LOSES POWER. WHEN PUSHING DOWN ON GAS PEDAL, IT DOES NOT RESPOND. WE TOOK IT TO A LOCAL MECHANIC WHO TEST DROVE IT AND EXPERIENCED SAME PROBLEM. WHEN USING MANUAL SHIFT THE CAR DOE NOT LOSE POWER AND RESPONDS WHEN GOING UP HILL. WE WERE TOLD IT GOES FROM FIRST GEAR TO FIFTH GEAR IN ABOUT 500 FEET WHEN IN AUTOMATIC DRIVE. LOCAL MECHANIC CALLED KIA DEALS IN SPOKANE AND I WENT TO EDMARK KIA IN NAMPA EACH DEALERSHIP CLAIMS TO KNOW NOTHING ABOUT THIS PROBLEM. ESC LIGHT IS ALSO ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761058September 2, 2015
EQUIPMENT:APPLIANCE:AIR CONDITIONER, ENGINE
TL* THE CONTACT OWNS A 2004 KIA SORENTO. WHILE DRIVING AT APPROXIMATELY 35 MPH, THE VEHICLE LOST POWER AND THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE FAN AND AIR CONDITIONER. THE BATTERY INDICATOR WAS ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS ABLE TO BE RESTARTED. THIS WAS A RECURRING FAILURE. THE CONTACT STATED THAT THE NEIGHBOR ASSISTED HER WITH THE FAILURE BY CHECK UNDER THE ENGINE. IT WAS DISCOVERED THAT THE AIR CONDITIONER BELT FRACTURED, WAS ON TOP OF THE ENGINE BLOCK, AND THE PULLEY WAS LOOSE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE VEHICLE WAS DIAGNOSED AND REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 190,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10760670September 1, 2015
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT ALL THE EXTERIOR DOOR HANDLES FAILED TO OPEN THE VEHICLE FROM THE OUTSIDE. VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING AND STATED THAT THERE WERE NO RECALLS AT THE TIME. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10760867September 1, 2015
AIR BAGS
MY AIRBAG LIGHT IS ON AND ACCORDING TO THE KIA DEALERSHIP THERE IS A MALFUNCTION THAT NEEDS TO BE REPAIRED. THEY TOLD ME THAT MY CAR WENT OUR OF WARRANTY IN EARLY JUNE 2015 AND THAT I HAVE TO PAY FOR THIS REPAIR(APPROX $500.00). THIS STRIKES ME AS WRONG SINCE THERE HAS NEVER BEEN AN ACCIDENT WITH MY VEHICLE AND THUS THE AIRBAG HAS NEVER DEPLOYED. HOW CAN THEY CLAIM THAT MY AIRBAG IS BROKEN SINCE IT HAS NEVER BEEN USED/ACTIVATED? HOW CAN IT NOT BE THE MANUFACTURER"S/DEALER RESPONSIBILITY TO CORRECT THE DEFECT. COULD YOU PLEASE HELP ME WITH THIS SITUATION. CONSUMER EMAIL UPDATE ON SEPT 3, 2015: "THEY HAVE GIVEN US THE INFO TODAY REGARDING WHAT'S WRONG WITH THE AIRBAG: IT NEEDS A CLOCK-SPRING FOR THE AIRBAG THAT IS LOCATED SOMEWHERE IN THE STEERING COLUMN. I HAVE NOT HAD ANY HORN OR CRUISE CONTROL MALFUNCTIONS, BUT THE AIRBAG LIGHT IS ON ALL THE TIME." UPDATED 9/15/15*CW......UPDATED 12/10/15 *BF THE CONSUMER WAS INFORMED THE CLOCK SPRING NEEDED TO BE REPLACED. UPDATED 12/17/15. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10760603August 31, 2015
AIR BAGS
AIRBAG INDICATOR TURNED ON AND HAS BEEN ON SINCE THE BEGINNING OF THE YEAR. I HAVE NOT BEEN DRIVING THE VEHICLE SINCE THE INDICATOR LIGHT TURNED ON IN FEAR OF THE AIRBAGS DEPLOYING ON THEIR OWN WHILE I'M DRIVING OR NOT DEPLOYING IF AN ACCIDENT OCCURS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10760307August 31, 2015
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2008 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 10 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED AND HESITATED TO RESPOND. THE ESC AND THE ENGINE WARNING INDICATORS ILLUMINATED. THE FAILURE RECURRED ON FIVE SEPARATE OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO WAS UNABLE TO LOCATE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000. MA 10/15/2015 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10759876August 28, 2015
UNKNOWN OR OTHER
WE WERE DRIVING DOWN A PAVED ROAD AT APPROXIMATELY 30 MPH WHEN WE HEARD A LOUD NOISE THAT SOUNDED LIKE A SHOTGUN. UPON PULLING OVER AND INSPECTING THE CAR, WE FOUND THAT THE REAR SUNROOF HAD EXPLODED AND WAS IN TINY PIECES. THE COVER HAD BEEN PULLED SHUT SO ONLY A RELATIVELY SMALL AMOUNT OF GLASS FELL THROUGH INTO THE CAR, BUT HAD THE COVER BEEN OPEN THE GLASS PIECES WOULD HAVE FALLEN IN ON OUR TWO YEAR OLD SON IN THE BACK SEAT. TO OUR KNOWLEDGE NOTHING FELL ON TOP OF THE CAR, AND WE DID NOT HIT A BUMP OR ANYTHING IN THE ROAD WHEN THIS HAPPENED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10759940August 28, 2015
ENGINE
WHILE DRIVING DOWN HIGHWAY, BOTH THE BREAK LIGHT AND BATTERY LIGHT CAME ON AND LOST POWER STEERING. WAS ABLE TO MAKE IT TO A SAFE LOCATION. WHEN AT FIRST GLANCE IT APPEARED THAT THE MAIN BELT HAS SLIPPED OFF THE PULLEY. WHEN TOWED TO A SERVICE STATION FOR ASSESSMENT AND REPAIR, IT WAS DISCOVERED THAT THE HARMONIC BALANCER BOLT HAD BROKEN OFF IN THE CRANKSHAFT. WE ARE STILL IN PROCESS OF TRYING TO FIND OUT OF THE REMAINING PART OF THE BOLT CAN BE REMOVED OR IF THE ENTIRE ENGINE WILL NEED TO BE REPLACED. THE BOLT IS NOT CONSIDERED A 'WORKING PART' OF THE ENGINE AND EXTENDED WARRANTY REFUSES TO COVER THE REPAIRS. THE ROOT OF THE PROBLEM IS IN THE ROLL PIN INSIDE THE CASING THAT WEARS DOWN AND THE BOLT CAN NOT SUPPORT THE STRESS. KIA HAS HAD A RECALL ON MODEL YEARS 2003 AND 2004 BUT THE PROBLEM CONTINUES FOR 2005 AND 2006 YEARS AND RESEARCH IS SHOWING THAT KIA IS NOT COVERING THE PROBLEM FOR 2005 OR 2006
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10759704August 27, 2015
AIR BAGS
UPON STARTING VEHICLE THE AIRBAG LIGHT STAYED ILLUMINATED. TAKEN TO MECHANIC THAT STATES IT'S A MALFUNCTION IN THE AIRBAG SYSTEM. I'VE NEVER BEEN IN AN ACCIDENT OR DEPLOYED THE AIRBAGS. IT IS SCARY TO KNOW THAT IF I WAS INVOLVED IN AN ACCIDENT I WOULDN'T HAVE THE SAFETY OF AIRBAGS DESIGNED TO SAVE LIVES. I'VE TAKEN TO THE DEALER AND THEY WANT 2000 TO FIX. I FEEL THIS IS A SAFETY HAZARD AND SHOULD BE COVERED UNDER A RECALL. I HAVE DONE A LOT OF RESEARCH AND IT SEEMS LIKE IT'S A COMMON PROBLEM AFFECTING MANY SORENTO OWNERS. PLEASE INVESTIGATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10759086August 25, 2015
SUSPENSION, UNKNOWN OR OTHER, POWER TRAIN
ON MONDAY, AUGUST 10TH, 2015 I WAS DRIVING MY 2004 KIA SORENTO LX AND HEARD A LOUD BANG AND THEN THE VEHICLE BEGAN TO FISHTAIL. I WAS TRAVELING AT A LOW SPEED OF AROUND 35 MPH. I IMMEDIATELY SLOWED DOWN AND MANAGED TO DRIVE THE VEHICLE TO A NEARBY GARAGE. AT THE GARAGE THE VEHICLE WAS PLACED ON THE LIFT AND IT WAS IDENTIFIED THAT THE DRIVERS SIDE FRAME RAIL HAD COMPLETELY BROKEN IN HALF AND WAS SEVERELY CORRODED. THE PASSENGER SIDE WAS ALSO SEVERELY CORRODED BUT NOT BROKEN ALL THE WAY THROUGH. THE CROSS-MEMBER ABOVE THE REAR AXLE IS ALMOST COMPLETELY GONE. I NOW HAVE AN 11 YEAR OLD VEHICLE WHICH SHOULD HAVE A RETAIL VALUE OF AROUND $5K WHICH IS NOW COMPLETELY WORTHLESS. I DID SOME INTERNET RESEARCH AND FOUND I AM NOT THE ONLY ONE EXPERIENCING THIS SEVERE CORROSION PROBLEM WITH THIS YEAR AND MODEL KIA. I AM SURPRISED THERE HAVE BEEN NO SAFETY RECALLS FOR THIS PROBLEM. HAD MY INCIDENT HAPPENED AT HIGHWAY SPEEDS THE STORY MAY BE A LOT DIFFERENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10759273August 25, 2015
UNKNOWN OR OTHER
THE DRIVER'S SIDE DOOR WILL NOT OPEN FROM THE OUTSIDE. THERE IS NO DAMAGE TO THE HANDLE, AND THERE WAS NO INCIDENT TO CAUSE IT TO BREAK AND NOT OPEN. APPARENTLY THE DOOR LOCK ACTUATOR (INSIDE THE DOOR COMPARTMENT) IS BROKEN. SOUNDS LIKE A COMMON COMPLAINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10758803August 24, 2015
ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2006 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 45 MPH, THE TEMPERATURE GAUGE DISPLAYED A DANGEROUS INCREASE IN TEMPERATURE. IN ADDITION, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT MENTIONED THAT HE ATTEMPTED TO RESTART THE VEHICLE SEVERAL TIMES. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN WAS UNABLE TO DIAGNOSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10758978August 24, 2015
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2016 KIA SORENTO. WHILE DRIVING 65 MPH WITH THE HIGH BEAMS ACTIVATED, THE CONTACT ATTEMPTED TO SWITCH TO THE LOW BEAMS AND THE HEADLIGHTS FAILED. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,604.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10758669August 23, 2015
SEAT BELTS, STRUCTURE:BODY, STEERING
EACH DOOR HANDLE IS POPPING AND I'M UNABLE TO OPEN DOORS FROM THE OUTSIDE. THE REAR PASSENGER DOOR HAS STOPPED WORKING AND AT THE TIME THE CHILD LOCK WAS ON AND I CAN NO LONGER USE THAT DOOR AT ALL. THE SEATBELT ON THE REAR DRIVER'S SIDE WILL NOT BUCKLE INTO THE SOCKET AND MY CHILD HAS TO WRAP THE BELT AROUND HIM WHEN HE RIDES IN THE BACK. SHOULD AN ACCIDENT OCCUR, NOT ONLY WILL HE NOT BE FULLY COVERED BY HIS SAFETY SEAT, BUT IF WE SHOULD HAVE TO ESCAPE SUDDENLY, NEITHER OF US CAN JUST OPEN OUR DOORS AND GET OUT! THIS IS AN ONGOING ISSUE AND IT'S QUITE EXPENSIVE TO GET FIXED AT THE DEALER. ALSO, JUST RECENTLY WHILE DRIVING THE GEAR SHAFT POPPED OUT OF PLACE AND MY FATHER TAPED IT BACK ON SO THAT I'M ABLE TO GET BACK AND FORTH TO WORK AND SCHOOL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10758566August 22, 2015
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
MY 2013 KIA SORRENTO'S PARKING LIGHTS WERE ON THIS AFTERNOON ON SATURDAY AUGUST 22, 2015 AT APPROXIMATELY 2:30 PM EST. I WENT OUTSIDE TO PLACE SOMETHING IN MY VEHICLE WHEN I NOTICED THE PARKING LIGHTS WERE ON. I HAD PARKED MY VEHICLE AT 1:00 AM WHEN I RETURNED FROM RUNNING AN ERRAND. I PARKED, MADE SURE ALL THE LIGHTS WERE TURNED OFF, ARMED THE SECURITY SYSTEM AND WENT INSIDE. BEFORE MY WIFE AND I WENT TO BED I WENT OUT TO MAKE SURE THAT I TURNED ALL LIGHTS OFF WHICH THEY WERE. THIS WAS AT 2:00 AM. THE VEHICLE HAD NOT BEEN TOUCHED SINCE THAT TIME. THIS IS NOT THE FIRST TIME THAT THIS HAS HAPPENED. I HAVE HAD IT IN TO THE DEALERSHIP TWICE ALREADY WHERE THEY CLAIM THEY CANNOT REPLICATE THE PROBLEM. WE HAVE HAD TO HAVE OUR VEHICLE JUMPED AT LEAST 12 TIMES DUE TO A DEAD BATTERY CAUSED BY THIS PROBLEM. THE VEHICLE FALLS WELL WITHIN IT'S WARRANTY SO IT WILL BE COVERED HOWEVER THE ISSUE IS SERIOUS ENOUGH THAT IT WARRANTS ATTENTION WHICH I BELIEVE WILL BE IGNORED IF NOT BROUGHT TO LIGHT AND MAY RESULT IN INJURIES OR COST TO OTHERS WHEN NO COST SHOULD BE INCURRED. I BELIEVE THAT THIS IS AN ELECTRICAL ISSUE THAT NEEDS TO BE ADDRESSED IMMEDIATELY. I FEEL THIS COULD LEAD TO PROBLEMS WITH STEERING, BRAKING SYSTEM, ENGINE MALFUNCTION AS WELL AS POSSIBLE RISKS OF FIRE DUE TO A FAULTY ELECTRICAL SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10750425August 21, 2015
UNKNOWN OR OTHER
MY GRANDDAUGHTER OPENED THE REAR PSGR DOOR ON THE DRIVERS SIDE AND IT BROKE OFF AND THE FRONT PASSENGER DOOR IS ABOUT TO BREAK OFF I TOOK IT TO LUTHER KIA IN INVER GROVE HEIGHTS AND THEY SAID THAT IT WOULD COST $322.00 TO FIX THE BROKEN HANDLE. I TOOK IT TO A BODY SHOP AND THEY TOLD ME THAT IN HIS 12 YEARS WORKING WITH CARS THAT A DOOR HANDLE WOULD BREAK OFF LIKE THAT AND HE ALSO SAID THAT THE FRONT PSGR DOOR WILL HAVE TO BE REPLACED ALSO. AND THEY WOULD CHARGE $368.00 FOR BOTH DOORS. I TALKED TO A LADY AT MY JOB SHE JUST BOUGHT A 2013 KIA SORRENTO AND SHE SAID THAT WHEN SHE PURCHASED IT THE DOOR HANDLES WERE MISSING AND THEY WERE GOING TO REPLACE THEM FOR FREE SINCE SHE JUST BROUGHT THE CAR. BUT THEY SOLD HER THE CAR WITH 2 HANDLES MISSING I FEEL THAT THERE IS DEFINITELY SOMETHING WRONG WITH THE THE DOOR HANDLES ON THESE CARS. HAVE THERE BEEN ANY OTHER COMPLAINTS ABOUT DOOR HANDLES MISSING. I ALSO HAD TO REPLACE MY REAR BRAKE LIGHT TWICE AND MY SISTER WAS FOLLOWING ME AND SHE SAID THAT MY BRAKE LIGHT WOULD SOMETINE GO ON THEN NOT. I WAS ALSO STOPPED BY A POLICE OFFICER ABOUT THE SAME REAR BRAKE LIGHT AND I GOT IT FIXED THEN MONTH LATER IT DID THE SAME THING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10749734August 19, 2015
ENGINE, UNKNOWN OR OTHER, POWER TRAIN
ABOUT TO GET ON HWY IN NC, RED LIGHT TURNED GREEN STARTED DRIVING NOT EVEN 10 SECONDS LATER GAS PEDAL GOES STRAIGHT TO FLOOR AND SOUNDS LIKE SOMETHING DROPS. IN THE MIDDLE OF THE ROAD CAR JUST STOPS WITH NO WARNING-RIGHT BEFORE MAJOR HWY. TRY TO CRANK THE KIA, NOTHING. AGAIN, NOTHING. PHYSICALLY PUSH THE CAR OFF ROAD WHILE OTHERS ARE SPEEDING BY-ACCIDNET WAITING TO HAPPEN THANK GOD IT DIDNT. GET IT TOWED HOME. SAT IN YARD EVER SINCE. REPLACED MULTIPLE PARTS. STILL DOES NOT RUN..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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