Kia Sorento Complaints

10,397 consumer complaints on file.

#11310826February 23, 2020
ELECTRICAL SYSTEM
UNABLE TO MOVE SHIFTER FROM PARK WITHOUT USING THE MANUAL SHIFT LOCK OVERRIDE. AMCO INSPECTED ISSUE. ADVISES THAT THERE IS NO SIGNAL BEING SENT FROM THE BCM (BODY CONTROL MODULE) TO THE SHIFTER AND THAT I WILL NEED A NEW COMPUTER AND WIRING HARNESS AT A COST OF $3,000+. CAR IS ONLY 4 YEARS OLD WITH 70,000 MILES. REPLACEMENT PART AND LABOR ARE APPARENTLY NOT COVERED UNDER WARRANTY. NOT BEING ABLE TO SHIFT FROM PARK WHEN PRESSURE IS APPLIED TO THE BRAKE IS A SAFETY ISSUE AND SHOULD NOT BE ACCEPTABLE. KIA SHOULD BE HELD RESPONSIBLE FOR REPLACING THAT PART. I HAVE READ NUMEROUS ONLINE FORUMS THAT MENTION THIS IS HAPPENING TO MANY OTHER USERS. I BELIEVE THIS IS DUE TO A FAULTY OF SUBPAR PART BEING USED IN THE ORIGINAL BUILD AND THAT KIA KNOWS THEY WERE CUTTING CORNERS. PLEASE LOOK INTO THIS AND MAKE THESE MANUFACTURERS RESPONSIBLE!!! CONSUMERS SHOULD NOT BE PAYING OVER $30,000 FOR A CAR THAT HAS MAJOR ISSUES 4 YEARS LATER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310921February 23, 2020
POWER TRAIN
I HAVE A 2020 KIA SORENTO V6. WHEN THE ENGINE IS COLD OR HAS BEEN SITTING FOR AN HOUR OR SO, THE TRANSMISSION SHIFTS ERRATICALLY BETWEEN 20 AND 40 MPH. WHEN COMING TO A STOP, AT THE SAME SPEED, THE VEHICLE SURGES FORWARD. I HAVE TAKEN THE VEHICLE BACK TO THE DEALERSHIP 3 TIMES. THEY REPROGRAMED THE TRANSMISSION MODULE 2 TIMES WITH NO IMPROVEMENT. THIS PROBLEM HAPPENS IN ALL 4 DRIVING MODES. I PURCHASED THIS VEHICLE 10-22-2019 AND THE PROBLEM STARTED ABOUT 3 OR 4 DAYS LATER AND CONTINUES THROUGH TODAY 2-23-2020.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310688February 22, 2020
ENGINE
FEB12, 2020MORNING, MY SON AND HIS GIRLFRIEND WERE DRIVING MY CAR TO WORK. HE CALLED ME AND SAID THE CAR HAD STALLED OUT AND WON'T START. I ASKED ALL THE QUESTIONS RELATED TO AN ALTERNATOR ISSUE LIKE DID RADIO TURN OFF LIGHTS GET DIM . NO WAS RESPONSE, SAID CAR WOULD SURGE INCREASING SPEED THEN IF TOOK FOOT OFF ACCELERATOR WOULD DRASTICALLY SLOW DOWN. WHEN APPROACHING STOPLIGHT JUST CUT OFF. NO WARNING NO LIGHTS, WOULDN'T START. THANKFULLY THE TRAFFIC WASN'T HEAVY AND A NICE PERSON HELPED THEM GET IT OFF THE ROAD. HAD IT TOWED HOME THEN TO THE MECHANIC FOR WHAT WE THOUGHT WAS ALTERNATOR ONLY TO GET DISTURBING CALL SAYING THE MOTOR IS SHOT. I HAD THE SAME TOW TRUCK DRIVER PICK IT UP AND TAKE IT TO MECHANIC AND HE KEPT ASKING IF I WAS SURE IT WAS THE ALTERNATOR, HE HAD TOLD ME HE THOUGHT THE ENGINE HAD SEIZED BY HOW IT SOUNDED WHEN HE TRIED TO START IT TO TRY AND POSITION IT BETTER FOR THE ROLL BACK, I HAD HOPE HE WAS WRONG.THERE WERE REGULAR OIL CHANGES DONE AND I HAVE CHECKED MY VIN AGAINST THE RECALL AND ALTHOUGH THE YEAR AND MAKE ARE CORRECT MY VIN IS NOT INCLUDED. I OPERATE A CLEANING SERVICE AND DESPERATELY NEED MY CAR. IN FACT WE WERE SEARCHING FOR MY SON A CAR AS HE HAD GRADUATED AND BECAME EMPLOYED AND NOW INSTEAD OF LOOKING FOR ONE WE'VE GOT TO GET TWO. AND STILL MAKE PYMTS ON THIS ONE TO SAVE MY CREDIT. IT'S REALLY SAD THAT KIA IS DOING VALUABLE CUSTOMERS LIKE THIS. PEOPLE NEED THEIR CARS. LAST YEAR I TRIED TO TRADE IT IN THEY OFFERED SUCH A LOW VALUE FOR MINE I CAN'T HELP BUT BELIEVE THEY KNEW IT'S A PROBLEM CAR. THIS IS A REAL PROBLEM, I HAVE READ SO MANY ISSUES WITH THIS YEAR AND MAKE AND KIA IS NOT OFFERING ASSISTANCE. I'M GOING TO TRY THEM AND HOPE AND PRAY THEY WILL HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310695February 22, 2020
STEERING
WHEN DRIVING THE STEERING HAS RESISTANCE AND CAN PULL THE CAR IN A DIFFERENT DIRECTION THAN WHAT YOU ARE TRYING TO DO. THEN IT WILL FREE UP AND YOU HAVE MORE CONTROL. ALSO YOU CAN BE TURNING THE STEERING WHEEL AND THE WHEELS ARE HARDLY MOVING IN THE DIRECTION YOU ARE TURNING THEM TO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310504February 21, 2020
STEERING
DRIVING DOWN THE HIGHWAY THE STEERING WILL LOCK UP AND THEN YOU HAVE TO PULL IT BACK AND THEN IT WANTS TO GO THE OTHER WAY. HAVE TO FIGHT IT BAD WHEN IT'S WARN OR HOT OUTSIDE. HAVE REPORTED IT TO MY DEALER SHOP AND NOTHING HAS BEEN DONE BECAUSE THERE NO RECALL. COULD CASE ACCIDENT THEN WHO IS AT FAULT. KIA!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310533February 21, 2020
ENGINE
VEHICLE I BURNING OIL(NOT LEAKING) AND KIA DEALER AND KIA HEADQUARTERS IN CALIFORNIA HAVE DIAGNOSED THE PROBLEM AND ACKNOWLEDGED THIS PROBLEM. HOWEVER, THEIR POLICY IS NOT TO REPLACE THE ENGINE UNTIL THE ENGINE BLOWS (MUST SHOW THE PROPER FAULT CODE). IT IS SMOKING AND THE BURNING SMELL HAS BEEN THERE FOR 3+ MONTHS. RETURNED TO DEALER 3 WKS AGO AND WAS TOLD THE SAME. I'M TOLD THE ENGINE HAS A LIFETIME WARRANTY, BUT THAT WON'T MATTER IF THE CAR CATCHES FIRE AND THEN MY INSURANCE HAS TO PAY, NOT KIA. THIS IS UNACCEPTABLE. MULTIPLE R.O.'S ON PROBLEM WITH RICK CASE KIA AT GWINNETT PLACE IN DULUTH, GA. 770-476-2800
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310535February 21, 2020
ENGINE
I WAS DIVING AS USUAL, TAKING MY KIDS TO SCHOOL AND THE CAR SUDDENLY GAVE UP. WITH VERY LOUD RATTLE, HAD TO STOP, THOUGHT CAR WAS GOING TO EXPLODE. SO, I GOT IT TOWED AND LOOKED AT BY AUTO MECHANICS. TOOK IT TO 2 MECHANICS TO VERIFY. I HAVE ALL DOCS TO CORROBORATE THAT THE ENGINE GAVE UP COMPLETELY. HAD TO REPLACE ENGINE. CALLED KIA TO ASK IF THERE WAS A RECALL ON MY VEHICLE. THE MAN SAID "NO." BUT I AM SURE, THEY WILL BE RECALLED SOON..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310642February 21, 2020
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT STATED THAT THE VEHICLE WAS CONSUMED AN EXCESSIVE AMOUNT OF OIL. THE CONTACT DID NOT NOTIFY A DEALER AND THE VEHICLE WAS NOT DIAGNOSED BY AN AUTHORIZED DEALER. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE VEHICLE WAS INSPECTED FOR EXTERNAL LEAKS HOWEVER, NO LEAKS WERE FOUND. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 39,873.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310464February 20, 2020
ELECTRICAL SYSTEM
I TURNED THE ENGINE OFF THE RADIO AND TO UNLOCK THE DOORS WERE WORKING BECAUSE I HAD JUST DROPPED MY KIDS OFF AT SCHOOL, WENT TO TURN THE ENGINE ON THE RADIO STOP WORKING THE WINDOWS IT WON'T GO DOWN STOP WORKING AND THE DOOR OPENER BUTTON TO UNLOCK THE DOORS STOP WORKING. THE TIRE LIGHT KEEPS FLASHING AND THERE IS SOME WIERD NOISE LIKE VIBRATION COMING FROM THE ENGINE ONLY WHEN YOU START THE ENGINE AND THE AIR CONDITIONER COMES ON FULL BLAST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309786February 18, 2020
STRUCTURE:BODY
I WAS DRIVING 35MPH ON A 40MPH STRAIGHT ROAD FROM MY GROCERY STORE TO MY HOME. HALFWAY INTO MY DRIVE, THE HOOD OF MY CAR UNLATCHED AND SMACKED INTO MY WINDSHIELD. IT DID NOT FALL BACK DOWN IT STAYED COVERING THE WINDSHIELD AND I WAS UNABLE TO SEE. I WAS ABLE TO PULL INTO A BUSINESS BY LOOKING THROUGH THE BOTTOM WHERE THE HOOD CURVES. AFTER PULLING OVER I PUSHED THE HOOD DOWN TO ASSESS THE DAMAGE. THE CAR WAS UNABLE TO DRIVE WITHOUT USING A BUNGEE TO SECURE THE HOOD. I THEN DROVE HOME GOING ROUGHLY 15MPH BEHIND A FRIEND DRIVING IN FRONT OF ME. I AM UNSURE OF THE LAST TIME MY HOOD WAS MANUALLY OPENED. ROUGHLY 3-4 WEEKS AGO I TOOK MY KIA INTO THE DEALERSHIP DUE TO A LETTER I RECEIVED TO FIX AN AIRBAG RECALL/WARRANTY. I AM ASSUMING THEY OPENED THE HOOD DURING THIS FIX BUT NOT CERTAIN. I HAVE FILED A CLAIM WITH MY INSURANCE AND CURRENTLY HAVE MY KIA AT A COLLISION BODY SHOP THROUGH THE DEALERSHIP. ATTACHED IS THE ESTIMATE IS GIVEN BY THE INSURANCE BASED ON THE PHOTOS I GAVE THEM. THE BODY SHOP ASSESSED DAMAGE TO MY ROOF AS WELL BUT I DO NOT HAVE THEIR ESTIMATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309862February 18, 2020
ELECTRICAL SYSTEM
ALTERNATOR HAS HAD TO BE REPLACED 4 TIMES IN LESS THAN 2 YEARS... MECHANIC AT PEP BOYS SAID THAT HE HAS SEEN SEVERAL OF THIS YEAR MAKE AND MODEL COME IN FOR THE EXACT SAME PROBLEM...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309961February 18, 2020
ELECTRICAL SYSTEM
REGULAR DRIVING LIGHTS ARE ALWAYS DIM MAKING IT DIFFICULT TO DRIVE IN DARK ROADS AND HIGHWAYS. REGULAR LAMPS ARE CONSTANTLY BURNING OUT, HAVE REPLACE LAMPS COUNTLESS OF TIMES SINCE I'VE OWNED THIS VEHICLE. IN DECEMBER I REPLACED BOTH LOW BEAM LIGHT AND I JUST NOTICE BOTH ARE BURNT OUT ONCE AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309661February 17, 2020
ENGINE
WAS DRIVING ON STATE HIGHWAY WHILE PASSING SLOWER MOVING VEHICLES. CAR SHUT OFF WHILE MOVING AT 60-65MPH WHILE OVERTAKING VEHICLES. PULLED OFF TO THE SIDE OF THE HIGHWAY AS FAR AS POSSIBLE AS THE CAR HAD SHUTOFF COMPLETELY. TRIED TO RESTART THE CAR AND THE CAR WOULD NOT BEGIN THE STARTING PROCESS AT ALL. IT SOUNDED LIKE A SEMI-GRINDING NOISE AND CLICK. HAD THE VEHICLE TOWED TO MECHANIC AND THEY HAVE DETERMINED THAT THE ENGINE SEIZED AND IS 'BLOWN'. CAR HAS APPROXIMATELY 85K MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309718February 17, 2020
AIR BAGS, SEAT BELTS, UNKNOWN OR OTHER
MY ABS, AIRBAG LIGHT IS ON BEFORE. AFTER REPLACING THE CLOCK SPRING THE LIGHTS ARE STILL ON, AND ALSO BOTH MY BACK SEAT BELTS WILL NOT GO DOWN. THE CAR HAS NOT BEEN IN ANY ACCIDENTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309756February 17, 2020
ENGINE
WE PURCHASED THIS 2015 KIA SORENTO USED WITH LESS THAN 40,000 MILES BUT HAD 62,000 ON THE ENGINE AT THE TIME OF FAILURE. I WAS DRIVING DOWN THE HIGHWAY WHEN I HEARD A LOAD TICKING AND THEN A VIOLENT SHAKING AND A BANG AS THE DASH PANEL LITE UP AND THE VEHICLE COASTED TO A STOP. I THEN LOOKED UNDER THE CAR ONLY TO SEE OIL POURING OUT OF THE OIL PAN. I WAS LATER TOLD THAT THE PISTON ROD HAD GONE THROUGH THE OIL PAN AND THAT THERE WAS SLUDGE IN THE OIL PAN. WHEN WE CONTACTED KIA WE WERE MADE AWARE THAT WE WERE BEYOND THE WARRANTY PERIOD AND THE COULD NOT HELP US. CONSEQUENTLY, TO SAVE MONEY WE PURCHASED A USED REPLACEMENT ENGINE AND PAID FOR OUR LOCAL MECHANIC TO INSTALL IT. THE TOTAL COST WAS OVER $6,000. SINCE THIS TIME, WE HAVE BECOME AWARE OF RECALLS ON OTHER KIA SORENTO ENGINES, BUT WE ARE CONCERNED THAT OUR BLOWN ENGINE WAS DUE TO A DEFECT IN THE ENGINE/FUEL SYSTEM, MUCH LIKE THE OTHERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309101February 14, 2020
SERVICE BRAKES
BOTH FRONT BRAKES LOCKED UP, MECHANIC SAID NEED REPLACE CALIPERS AND HE HAS NEVER SEEN BOTH GO OUT AT SAME TIME. ALSO THE ABS LIGHT WON'T GO OFF. THE VEHICLE STARTED SHAKING OUT OF CONTROL, AFTER STOPPED AND CHECKED THE ROTORS WERE EXTREMELY HOT, THEY TURNED BLUE FROM THE HEAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309259February 14, 2020
EXTERIOR LIGHTING
THE FRONT HEADLIGHTS ARE DANGEROUSLY LOW AND I HAVE TO DRIVE WITH HIGH BEAMS ON AT NIGHT. CHANGING NEW BULBS DOESN'T FIX THE PROBLEM!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308938February 13, 2020
STEERING
I BOUGHT THIS CAR A FEW WEEKS AGO, AND WHEN I TEST DROVE IT, I DID NOT FEEL WHAT I FEEL ALMOST ON A DAILY BASIS NOW. IT HAPPENS MORE SO WHEN GOING 40 MPH OR MORE AND CAN FEEL IT ON THE STRAIGHTAWAYS. THE STEERING WHEEL FEELS LIKE IT GETS LOCKED OR STUCK AND IT TAKES MORE FORCE TO STRAIGHTEN THE CAR OUT. I CAN NEVER GET THE CAR TO GO PERFECTLY STRAIGHT AS IT VEERS TO ONE SIDE OF THE LINE AND WHEN I TRY TO CORRECT IT, THE STICKINESS ALLOWS FOR IT TO OVER CORRECT WHICH CAUSES ME TO VEER TO THE OTHER SIDE. I AM CONSTANTLY TRYING TO KEEP MY CAR GOING STRAIGHT AND IT'S A STRUGGLE AND FRUSTRATING AND I FEEL LIKE I CAN NEVER HAVE JUST 1 HAND ON THE WHEEL. WE BOUGHT THIS CAR FOR THE 3 ROW SEATING AND LIKING TO TRAVEL WITH FAMILY AND A NEW BABY ON THE WAY. I FEEL LIKE THIS IS VERY UNSAFE AND NEEDS TO BE LOOKED AT BUT WHEN TAKEN TO THE DEALER ALL WE GET BACK IS "CANNOT REPLICATE CUSTOMER COMPLAINT." SOME DAYS ARE BETTER THAN OTHERS, LIKE IT ENGAGES AND DISENGAGES. I HAVE HAD MY HUSBAND, MOM, DAD, AND MECHANIC FROM CARMAX ALL FEEL THE SAME THING AS I DO, SO I KNOW IT IS NOT JUST IN MY HEAD (AS I THOUGHT BEFORE WHEN I GOT IT BACK FROM KIA).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308949February 13, 2020
ENGINE
WAS DRIVING CAR STRAIGHT DOWN CITY STREET WHEN IT SUDDENLY LOST POWER AND ENGINE SHUT OFF. WAS ABLE TO RESTART AND IT KEPT DOING SAME THING AND MADE A CLICKING NOISE FROM ENGINE. TOOK IT TO SHOP AND BATTERY AND ALTERNATOR FINE, THEY ARE TELLING ME THAT ENGINE IS SEIZING UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309090February 13, 2020
EXTERIOR LIGHTING
2 PROBLEMS: 1. OVER THE LAST SEVERAL MONTHS THE LIGHTS WILL TURN OFF WHEN DRIVING AT NIGHT IN THE AUTO POSITION. IT DOESN'T MATTER IF IT'S A LIGHTED STREET OR DARK ROAD. THIS IS VERY DANGEROUS. IT HAS HAPPENED AT LEAST 7 TIMES. 2. NOW THE THE EXTERIOR LIGHTS RANDOMLY TURN ON MINUTES TO HOURS AFTER THE CAR IS OFF WHEN LIGHTS ARE IN THE AUTO POSITION. THIS HAPPENED THREE TIMES IN THE LAST 4 DAYS. THE VEHICLE IS NOW AT THE DEALER BUT SO FAR THEY HAVE NOT FOUND ANYTHING. THE DATE IS THE MOST RECENT THAT THE LIGHTS TURNED ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Kia Sorento