Kia Sorento Complaints

10,397 consumer complaints on file.

#11317962March 14, 2020
ENGINE
TODAY I WAS DRIVING HOME FROM WORK AND EVERYTHING WAS FINE. I STOPPED AT THE GROCERY STORE AND I FINISHED THERE AND I WAS MAKING MY WAY HOME. I GOT ABOUT 3 OR SO MILES AWAY FROM MY HOME AND I NOTICED MY OIL LIGHT WAS ON. SO I PULLED OVER TO CHECK THE OIL AND EVERYTHING WAS FINE. I DIDN'T SEE A NEED TO HAVE IT TOWED THOUGHT IT WAS TELLING ME IT WAS TIME FOR AN OIL CHANGE. I PROCEEDED ONE AND I GOT ABOUT A MILE OR SO FROM MY HOUSE I'M AT A STOP LIGHT AND NOW MY CHECK ENGINE LIGHT IS ON ALONG WITH MY OIL LIGHT. THEN ALL OF A SUDDEN IT JUST DIED RIGHT IN FRONT OF THE TRAFFIC LIGHT. I CALLED A TOW TRUCK AND HAD IT TOWED. THEY HAD LOOKED AT IT AND FOUND THAT THE ENGINE HAD NO OIL PRESSURE AND THE ENGINE WAS SHOT. I NEEDED A NEW ONE. I STILL OWE MORE THAN THE VEHICLE IS WORTH. SOMEONE NEEDS TO LOOK INTO THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318036March 14, 2020
ENGINE
DRIVING TO WORK, THE ENGINE SEIZED AT A RED LIGHT. MANAGE TO ROLL TO PARKING LOT. LOST STEERING AND BRAKING. MY SHOULDER STILL HURTS FROM PULLING ON STEERING WHEEL SO HARD. VERY SCARY AS WAS ON VERY BUSY 2 LANE (EACH WAY) IN MORNING RUSH HOUR TRAFFIC. CALLED AAA IMMEDIATELY. THEY TOWED THE CAR TO OUR MECHANIC. MECHANIC SAID BEARING/ENGINE LOCKED AND WOULD NEED TO BE REPLACED. SORENTO HAD 103K MILES SO NOT WORTH THE EXPENSE. RADIO/BLUE TOOTH, ETC. HADN'T WORKED FOR LONG TIME. SOLD SORENTO TO SALVAGE YARD THAT SAME DAY. THEY TOWED THE VEHICLE OFF OUR MECHANIC'S LOT. I WAS TOLD ABOUT THE RELATED RECALL AFTERWORDS. HAVEN'T CONTACTED KIA YET BUT JUST FOUND THIS #, 800-333-4542, WHICH I CAN TRY TO ASK THEM ABOUT THIS SITUATION. DOCUMENTS: I HAVE RECEIPT FROM THE SALVAGE YARD. AAA DIDN'T GIVE ME ANY PAPER WORK BUT I'M SURE THIS CAN BE DOCUMENTED. MY MECHANIC FELT BAD AND DIDN'T CHARGE ME SINCE HE COULDN'T FIX AND DIDN'T GIVE PAPERWORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317742March 12, 2020
ENGINE
WHEN I WAS DRIVING ON A HIGHWAY,CAR SUDDENLY STOPPED WITH BIG NOISE AND NOW LEAKING OIL FROM ENGINE AND NOT ABLE TO START MY CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317529March 11, 2020
ENGINE
ENGINE STOP AT RHE LIGTH ALMOST CAUSING AND ACCIDENT. THE ENGINE OF 2015 KIA SORENTO STOP GETTING CLOSED TO LIGTH FOR NO REASON. THE ENGINE IS LOCK AT 61,000 DEALERSHIP WATING TIME ON A DIAGNOSIS IS 4 TO 6 WEEKS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317564March 11, 2020
ENGINE
I HAVE HAD MY SORENTO FOR A LITTLE OVER A YEAR. IN FEBRUARY MY ENGINE STARTED MAKING A KNOCKING NOISE. I TOOK IT TO A DEALERSHIP AND I WAS TOLD I NEEDED THE ENGINE REPLACED FOR 8000. AFTER REVIEWING I SEEN THAT THIS IS A COMMON PROBLEM AND THERE ARE RECALLS FOR ALOT OF THEIR ENGINES. SINCE I PURCHASED MY CAR USED, THERE IS NO WARRANTY AND THEY REFUSE TO FIX IT EVEN THOUGH IT IS A COMMON PROBLEM WITH THEIR VEHICLES. I WAS TOLD MY ENGINE HAD SLUDGE EVEN THOUGH I HAD MY OIL CHANGED IN NOVEMBER AND MY CAR IS STILL UNDER 79000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317616March 11, 2020
POWER TRAIN
TRANSMISSION HESITATES FROM A STOP AND DURING ACCELERATION AT LOW SPEEDS. CANNOT SEEM TO MAINTAIN CONSISTENT SPEED AND ACCELERATION. DANGEROUS PULLING INTO TRAFFIC WITH A HESITATION. TRANSMISSION FEELS SKITTISH AS IF IT IS JUMPING BETWEEN GEARS UNTIL YOU ARE UP TO SPEED AROUND 50 MILES PER HOUR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317623March 11, 2020
ELECTRICAL SYSTEM
WHILE DRIVING ON THE HIGHWAY, MY ENTIRE DASHBOARD WENT OUT. THIS MADE IT IMPOSSIBLE FOR ME TO SEE HOW FAST I WAS GOING. TURNS OUT, WHEN I TURN MY HEATED SEATS ON IT BLOWS THE FUSE FOR MY DASHBOARD. THIS IS VERY DISAPPOINTING, BECAUSE I JUST BOUGHT THIS CAR 6 MONTHS PRIOR TO THIS HAPPENING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317197March 10, 2020
ENGINE
WE RETURNED TO KIA DEALERSHIP 3/9/2020. WE WERE LOW ON OIL AGAIN. THIS WAS AFTER THEY TOLD US THIS ON OUR PREVIOUS VISIT 2/7/2020 IT WAS OUR LAST OIL CONSUMPTION TESTING. KIA DID A FULL OIL AND FILTER CHANGE AT 60,689 MILES. THEY STARTED ANOTHER 1000 MILE 'OIL CONSUMPTION TEST' AND SEALED THE DIPSTICK, SECURED IT WITH A PLASTIC STRAP ATTACHED TO THE MANIFOLD, WHICH THE MANIFOLD GETS EXTREMELY HOT AND COULD CAUSE THE STRAP TO MELT AND OR CAUSE A FIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317252March 10, 2020
ENGINE, FUEL/PROPULSION SYSTEM
I HAVE A 2012 KIA SORENTO. I HAD ISSUES WITH A RECALL WHEN THE DEALER USED A PROBE TO LOOK FOR METAL SHAVINGS IN MY MOTOR. CAR STARTED BURNING OIL. AFTER 4 MONTHS OF ARGUING WITH THE DEALER, KIA FINALLY REPLACED THE MOTOR IN JANUARY 2018. NOW ON 3/9/2020 I AM 4 HOURS AWAY FROM HOME. I SMELL GAS AND THEN MY CAR BURST INTO FLAMES. KIA HAS A RECALL ON "CERTAIN" 2012 KIA SORENTO'S HOWEVER MY VIN IS NOT ONE. IF THAT IS THE CASE THEN WHY DID MINE CATCH FIRE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11316972March 9, 2020
ENGINE, POWER TRAIN
WHILE PASSING, SUDDEN LOSS OF ALL POWER. THE CHECK ENGINE LIGHT CAME ON. FROM THAT POINT ON, VERY LOW POWER. WHEN I GOT HOME, THERE WAS A FAIRLY LOUD ENGINE KNOCK AND OIL COMING FROM TAIL PIPE. TOOK CAR TO INDEPENDENT SHOP WHO DIAGNOSED THE ISSUE AS ROD KNOCK. HAD THE CAR TOWED TO KIA DEALER WHO THEN SAID IT NEEDED A NEW ENGINE. ONLY 82,000 MILES ON VEHICLE. KIA COVERED THE PARTS AND LABOR TO REPLACE. WHEN THE SHOP DROPPED THE ENGINE, THEY NOTICED THE DRIVE SPLINES ON BOTH THE AWD TRANSFER CASE AND TRANSMISSION WERE BOTH RUSTED AND ALL TEETH SHEARED OFF ON THE FWD SIDE OF THE SPINES. RWD STILL INTACT. KIA WOULD NOT COVER NEITHER WOULD THE EXTENDED WARRANTY COMPANY BECAUSE OF THE RUST. THAT IS A SEALED UNIT WITH MULTIPLE RUBBER GASKETS. HOW COULD IT POSSIBLY HAVE RUSTED? THIS IS A MAJOR DESIGN FLAW AS THERE SHOULD BEEN ADEQUATE HEAVY LUBRICANT AS WELL AS SEALING TO PREVENT THESE PARTS FROM RUSTING. NEW TRANSMISSION REQUIRED $1800, AND NEW TRANSFER CASE WOULD HAVE BEEN ANOTHER $2500. CHOSE SLIGHTLY USED UNIT FOR $1000. IT TOOK ALMOST 8 WEEKS TO RESOLVE. NOW CAR IS LEAKING OIL ON TO EXHAUST. BACK TO DEALER IT GOES...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317072March 9, 2020
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ENGINE BEARINGS FAILED AND THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE LOCAL DEALER DORAL KIA (10155 NW 12TH ST. DORAL FL) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER 17V224000 (ENGINE). THE FAILURE MILEAGE WAS 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316891March 8, 2020
EXTERIOR LIGHTING
THE HEADLIGHTS ON MY CAR ARE DANGEROUSLY DIM. I HAVE RESORTED TO HAVING TO RUN MY FOG LIGHTS JUST TO GET ENOUGH LIGHT ON THE ROAD. I'VE TRIED NUMEROUS TYPES OF AFTER MARKET LIGHTS AND NOTHING MAKES THEM BRIGHTER. I BELIEVE THIS IS A SAFETY HAZARD THAT KIA SOMEHOW MISSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316801March 7, 2020
ELECTRICAL SYSTEM
I WAS DRIVING MY 2017 KIA SORENTO ON THE INTERSTATE IN STOP AND GO TRAFFIC. WHILE STOPPED, THE ENGINE STARTED SHAKING AND CAR LOST POWER. I WAS ABLE TO PULL OVER TO THE SHOULDER. I HAD THE VEHICLE TOWED TO THE REPAIR SHOP. I WAS TOLD THAT MY WIRING HARNESS HAD MELTED TOGETHER AND NEEDED TO BE REPLACED. THIS MAY HAVE LEAD TO A FIRE IF NOT CAUGHT IN TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316500March 6, 2020
ENGINE, FUEL/PROPULSION SYSTEM
ENGINE MALFUNCTION PERTAINING TO THROTTLE BODY. VEHICLE STARTED TO SKIP WHILE SITTING STATIONARY IN PARKING SPACE AS IF NOT RECEIVING ENOUGH FUEL THEN HAS REDUCED POWER. TOOK VEHICLE TO DEALER TO INQUIRE ABOUT POSSIBLE COVERAGE FOR REPLACEMENT SINCE VEHICLE HAD LESS THAN 100,000 MILES. DEALERSHIP TOLD ME THAT THROTTLE BODY WAS NOT COVERED AND THAT IT WOULD CODE IN ASSESS OF 1,000 DOLLARS TO REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316521March 6, 2020
SUSPENSION
I JUST HAD TO REPLACE THE LOWER BALL JOINTS IN MY 2013 SORENTO SX WITH ONLY 60,000 MILES ON IT. THEY WERE IN BAD SHAPE, AND MADE NOISES WHEN TURNING CORNERS OR GOING OVER BUMPS. BALL JOINTS SHOULD LAST FAR LONGER THAN THIS. I SEE MANY CANADIAN SORENTOS HAD A BALL JOINT RECALL. BRAKES ARE SPONGY, TOO. I HAVE REPLACED THE BRAKES, AND HAD THE FLUID CHECKED FOR AIR, BUT STILL NOT A SOLID FEEL TO IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316621March 6, 2020
ENGINE
MY CAR WAS WORKING FINE, THE NEXT I HEAR A KNOCKING IN THE MOTOR, THE CAR STARTED TURNING OFF, I TOOK IT RIGHT ALWAY WHEN THEY TOLD I NEED A NEW ENGINE. THERE WAS NO ENGINE LIGHT ON OR NO NOTICE THAT CAR WAS GOING BREAK DOWN. I ONLY HAD CAR FOR ABOUT 1YEAR AND 3 MONTHS. I STILL OWN 25,000 AND I NEED GO GET A NEW ENGINE.. I WENT ONLINE SAW MORE COMPLAINING ABOUT SAME THING.. YOUR ENGINE SUCK DONT WORK.. THE DEALER SAID IF THEY WOULD A BEEN A 4 CYLINDER THEY WOULD HAVE FIXED IT RIGHT AWAY BUT BECAUSE MINES OF SUCCESS UNDER IT HAS NOT BEEN RECALLED WELL I THINK YOU SHOULD RECALL IT BECAUSE I READ ABOUT 15 PEOPLE COMPLAINING ABOUT THE SAME THING NO NOTICED THAT THEIR CAR WAS GOING TO BREAK DOWN AND NOW THEY DON'T HAVE A CAR.. I NEED A CAR TO GET WORK AND TAKE MY KIDS TO SCHOOL.. FIX MY CAR.. THIS NOT RIGHT THAT U SELL A CAR THAT ENGINE IS GOING GIVE IN LESS THEN 2 YEARS..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316628March 6, 2020
SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
MY DAD 74 YEARS OLD HAD AN ACCIDENT LAST MONTH WHILE HE WAS DRIVING THIS CAR ON I90 HIGHWAY.HE TOLD ME THAT A CAR HIT FROM BEHIND OF HIM WHILE HE WAS SLOWING DOWN DUE TO TRAFFIC AND HIS FOOT WAS ON BREAK PEDAL TO SLOW DOWN. WHEN HE GOT HIT FROM BEHIND, HE PUSHED BREAK HARD SO HE WOULDN'T HIT A CAR IN FROM OF HIM BUT BREAK PEDAL AND GAS PEDAL PUSHED TOGETHER AND HE COULD NOT STOP ON TIME AND HIT A CAR IN FRONT OF HIM. I HAVE CONFIRMED LATER WITH KIA DEALER IF THE LOCATION OF BREAK PEDAL AND GAS PEDAL LOCATION WAS CORRECT AND THEY TOLD ME IT CAN NOT BE ADJUST SO IT CAN PREVENT THOSE TWO PEDALS PUSHED TOGETHER WHEN YOU HIT THE BREAK.MY DAD IS VERY SCARE TO DRIVE THAT KNOWING THE CAR CAN PUSH BREAK AND GAS PEDAL TOGETHER WHEN YOU NEED TO STOP. I HAVE CHECKED MY SELF IT COULD HAPPEN VERY EASY AND VERY DANGEROUS TO DRIVE. I HAVE CONTACT KIA FOR HELP BUT THEY JUST TOLD ME IT IS WAY IT IS AND ASK ME TO FILE COMPLAINTS WITH YOU.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11316193March 5, 2020
SERVICE BRAKES, STEERING, SUSPENSION
MY VEHICLE IS GIVING ME RANDOM PROBLEMS WITH MY SUSPENSION AND BRAKE SYSTEM IT RANDOMLY FEELS LIKE IT IS FINE AND THEN RANDOMLY DOES NOT FEEL SAFE TO DRIVE DUE.TO BRAKE CLICKING NOISE THAT YOU CAN HEAR WHERE SHIFT KNOB IS AND WHEN I PRESS BRAKES MY TIRES LOCK OR.SOMETIMES FEELS AS IF THERE IS AIR AND.IT WILL NOT BRAKE.UNLESS I PUMP BRAKES A COUPLE TIMES..MY AIRBAG LIGHT IS ON AND MY DRIVER SIDE DOOR STOP OPENING FROM OUTSIDE TO INSIDE BUT WORKS FINE FROM INSIDE TO OUTSIDE OPENING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316232March 5, 2020
STEERING
HAVE HAD A LOT OF SUSPENSION ISSUES RELATED TO ALIGNMENT, TYE RODS, BEARINGS - LOTS OF LOUD NOISES WITH EVERY BUMP. I HAVE GOTTEN SOME ISSUES FIXED ONLY TO HAVE THE SAME ISSUES WITHIN ABOUT TWO MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316378March 5, 2020
ELECTRONIC STABILITY CONTROL (ESC), EXTERIOR LIGHTING
MY CHECK ENGINE LIGHT CAME ON THE FIRST TIME IN AUGUST OF 2019 . THE DEALERSHIP KEPT MY KIA SORENTO FOR ALMOST A MONTH . 3 DAYS AFTER I GOT IT BACK THE CHECK ENGINE LIGHT CAME ON AGAIN BROUGHT IT BACK TO DEALERSHIP COST ME ANOTHER 155.00. 4 DAYS AFTER THAT CHECK ENGINE LIGHT CAME ON AGAIN FOR THE SAME THING AS THE FIRST TIME . WHEN IT WOULD COME ON THE ACCELERATION WOULD ALMOST DIE I COULD ONLY GO 3 OR 4 MILES A HOUR . WHEN I GOT IT BACK THE 3RD TIME I WAS GOOD FOR ABOUT 2 MONTHS THEN IN NOVEMBER OF 2019 . THE EXACT SAME THING HAPPENED AGAIN ALMOST GOT HIT THIS TIME . BROUGHT IT TO ANOTHER DEALERSHIP COST ME ALMOST 400.00. THEN ON MY WAY OUT OF TOWN IN DECEMBER OF 2019 . IT HAPPENED AGAIN. AGAIN ALMOST GOT HIT I WAS ON THE INTERSTATE HALFWAY TO MY DESTINATION. THIS TIME HAD TO RENT A TOW BAR HAVE SOMEONE DRIVE 3 HOURS TO GET ME AND MY KIA . THEN GOT IT TO A DEALERSHIP IN A DIFFRENT STATE . THEY CHARGED ME FOR A PART THAT WAS UNDER WARRANTY THIS TIME IT COST ME 509.00. THIS IS A SAFTY ISSUE PLUS KIA WILL NOT REFUND ME THE MONEY I SPENT ON THE WARRANTY PART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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