Kia Sorento Complaints

10,397 consumer complaints on file.

#11308788February 12, 2020
STEERING
MY 2014 KIA SORENTO HAD 38,283 MILES ON IT AND THE RACK AND PINION NEEDED TO BE REPLACED. PRIOR TO TAKING INTO THE MECHANIC FOR REPAIR I NOTICED A CLICKING/POP SOUND WHEN I WOULD TURN MY STEERING WHEEL. I WAS ADVISED BY THE MECHANIC THAT IT WAS FAULTY PART AND WORE OUT VERY QUICKLY. I CALLED KIA TO SEE WHAT THEY HAD TO SAY ABOUT IT AND THEY SAID THAT THEY HAD NO COMPLAINTS WITH THIS ISSUE. I WAS ALSO ADVISED THAT IT ABOUT 3-6 MONTHS AND I MAY NEED TO REPLACE ANOTHER PART OF THE STEERING BUT AT THIS TIME IT IS WORKING WITHIN MANUFACTURERS SPECS. THANKS FULLY I PURCHASED AN EXTENDED WARRANTY THAT COVERED THE REPAIRS, HOWEVER I STILL BELIEVE THAT KIA SHOULD LOOK INTO THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308800February 12, 2020
ENGINE
THE CAR STALLED WHILE I WAS DRIVING. NO WARNING LIGHTS (NO CHECK ENGINE LIGHT, TEMP, ETC.) OR WARNING. I PULLED OVER, TURNED IT OFF THEN BACK ON AND STARTED TO HEAR A LOW KNOCKING IN MOTOR. IT RAN FOR A FEW MILES, THEN STALLED AT A LIGHT. I TURNED OFF THEN BACK ON THEN MADE IT HOME. AT HOME MY HUSBAND CHECKED THE OIL AND IT LOOKED "MILKY". WHEN HE TRIED TO DRIVE IT TO THE KIA IT MADE A LOUD NOISE IN THE MOTOR AND DIED. WE TOWED IT TO KIA. KIA TELLS US THAT BECAUSE THE OIL IS ""MURKY" THEY WILL NOT UPHOLD THE 100,000 WARRANTY (UNDER 80,000 MILES ON THE CAR). WE BELIEVE THE CHANGE IN OIL IS DUE TO A DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308852February 12, 2020
AIR BAGS
AIR BAG LIGHT STAYED ON. VEHICLE WAS STATIONARY. NO ACCIDENT. AIRBAG HAS NEVER DEPLOYED. ONE DAY TO THE NEXT NO ISSUE. NOW I AM GREATLY CONCERNED FOR MY SAFETY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308862February 12, 2020
SERVICE BRAKES, ENGINE, UNKNOWN OR OTHER
MY AC/HEATER FAN IS NO LONGER BLOWING OUT AIR. IN ADDITION, WHILE BRAKING, THE BRAKES HAVE ALWAYS SEEMED TO HAVE NOT BEEN PERFORMING AS IT SHOULD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308467February 11, 2020
ENGINE
THE ENGINE HAS BEEN BURNING OIL VERY QUICKLY. WE HAD AN OIL CHANGE AND AROUND 5,000 MILES LATER, THERE WAS ZERO OIL LEFT IN THE CAR - THE OIL LIGHT CAME ON. THEN IT WAS FINE UNTIL THE NEXT OIL CHANGE. THEN LESS THAN 3,000 MILES LATER, THE SAME THING HAPPENED. ADDED 4 QUARTS OF OIL TO IT AND ABOUT A MONTH LATER, IT WAS LOW AGAIN AND THE OIL WAS VERY DARK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308249February 10, 2020
ENGINE
TL* THE CONTACT CALLED ON BEHALF OF HIS DAUGHTER WHO OWNS A 2013 KIA SORENTO. THE CONTACT STATED THAT WHILE HIS DAUGHTER WAS DRIVING AT VARIOUS SPEEDS, THE VEHICLE SHUDDERED WHILE THE ACCELERATOR PEDAL WASS DEPRESSED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO BULLDOG KIA LOCATED AT 4305 ATLANTA HWY, ATHENS, GA 30606 (888) 348-8159 WHERE IT WAS DIAGNOSED AND DETERMINED THAT THE ENGINE CONTROL UNIT (ECU) NEEDED TO BE REPROGRAMMED. THE SOFTWARE WAS UPDATED HOWEVER, THE FAILURE RECURRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307993February 9, 2020
ENGINE
FEB 07 2020 - MILEAGE: 59,211 - THIS IS MY LAST 'EXCESSIVE OIL CONSUMPTION' TEST WITH DEALERSHIP. MY 2017 KIA SORENTO WAS DOWN 1.7 QUARTS OF OIL (MORE LIKE 2 QTS AS THE ENGINE WAS HOT AND THE TECH AGREED, MORE LIKE 2 QTS.) AFTER 1002 MILES, THAT AVERAGES OUT TO ABOUT 1 QT OIL EVERY 500 MILES. THE TECH SAID HE WOULD SUBMIT ALL TESTING RESULTS TO KIA MOTORS. HE ALSO SAID TO CHECK OIL EVERY 1000 MILES AND TO ADD OIL IF NEEDED, DO NOT LET IT RUN OUT OF OIL. MY NEXT OIL CHANGE IS SCH AT 61176 MILES, THAT'S ABOUT 1965 MILES, I WILL PROBABLY HAVE TO ADD 3.93 QTS BEFORE MY SCH OIL CHANGE IF STILL 1 QT. EVERY 500 MILES STILL APPLICABLE. THE ORIGINAL DIPSTICK WAS YELLOW, THEY REPLACED IT WITH AN 'ORANGE' ONE EVER SINCE THE TESTING BEGAN. THEY SAID THE ORIGINAL DIPSTICK WAS NOT READING CORRECTLY AND ALL KIAS HAVING THIS 'EXCESSIVE OIL CONSUMPTION' PROBLEM WILL HAVE DIPSTICKS REPLACED WITH THE ORANGE ONES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307928February 8, 2020
ELECTRICAL SYSTEM
DOORS JUST STARTED NOT UNLOCKING OR LOCKING WITH FOB OR BY DOOR PANEL AND THE BACK UP ALARM BEEPS NON STOP AS SOON AS YOU PUT IT IN REVERSE, ALL SENSORS ARE CLEAN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307670February 7, 2020
STEERING
TL* THE CONTACT OWNS A 2019 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING AT 45MPH, AUTO LANE CORRECTION WARNING LIGHT ILLUMINATED. THE CONTACT LOST CONTROL OF THE STEERING SOMEHOW MANAGED TO GAIN CONTROL WHICH WAS DIFFICULT TO STEER THE WHEEL AND VEER TO THE SHOULDER OF THE ROAD. THE CONTACT THEN TURN THE VEHICLE OFF AND BACK ON AND DROVE AT LOW SPEED TO THE RESIDENCE. ROADSIDE ASSISTANCE WAS CONTACTED AND TOWED THE VEHICLE TO GREENWAY KIA OF HICKORY HOLLOW 5406 TARGET DR, ANTIOCH, TN 37013 (615) 731-0099 WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR FAILED NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT SUBJECTED TO A RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 10,200. B
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307760February 7, 2020
ENGINE
MY DAUGHTER WAS DRIVING ON THE INTERSTATE GOING 65 MPH WHEN SHE HEARD A HELICOPTER LIKE NOISE AND THE MOTOR SHUT OFF. SHE WAS IN HEAVY TRAFFIC AND JUST MANAGED TO CROSS 2 LANES OF TRAFFIC AND GET OFF THE ROAD. CAR DOES NOT EVEN CRANK OVER. MECHANIC SAYS MOTOR IS SEIZED UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307401February 6, 2020
EXTERIOR LIGHTING
THE HEADLIGHTS HAVE REPEATEDLY BURNED OUT. I WOULD ESTIMATE THAT I HAVE REPLACED THE RIGHT SIDE LOW BEAM 8-10 TIMES AND THE LEFT SIDE 3-5 TIMES. IT'S BEEN ROUGHLY A 2:1 RATIO. THIS LAST TIME BOTH HEADLIGHTS BURNED OUT WITHIN AN HOUR OF EACH OTHER AT NIGHT. FORTUNATELY I KEEP AN EXTRA BULB IN THE CAR AND I WAS ABLE TO CHANGE OUT ONE OF THEM SO I DIDN'T HAVE TO DRIVE HOME WITH NO HEADLIGHTS AT ALL. THIS WAS A POTENTIALLY DANGEROUS SITUATION. I HAVE RESEARCHED THIS AND WHILE I DON'T SEE A RECALL I DO SEE THAT MANY OWNERS HAVE POSTED ON FORUMS THAT THEY'RE HAVING THE SAME ISSUE. JUST AS A POINT OF REFERENCE MY 2014 SILVERADO HAD THE HEADLIGHTS REPLACED IN 2017 AFTER AN ACCIDENT AND HAVE I HAVE YET TO REPLACE A HEADLIGHT WHILE DRIVING THE CHEVY APPROXIMATELY THE SAME NUMBER OF MILES AS THE KIA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307583February 6, 2020
STRUCTURE:BODY, UNKNOWN OR OTHER
REAR PASSAGER DOOR WILL NOT OPEN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307191February 5, 2020
AIR BAGS
THE AIRBAG LIGHT IS SHOWS UP ON THE BOARD OF THE CAR NEED TO KNOW WAS GOING ON WITH THE CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306905February 4, 2020
SEATS
HAD TOW TRUCK COMPANY PICK UP MY KIA A WEEK BEFORE CHRISTMAS 2019 BECAUSE CHECK ENGINE LIGHT AND RECALL ISSUE. I PICK MY KIA UP 2-3WKS LATER AND THE DRIVER SIDE SEAT ADJUST IS HANGING OFF NEVER HAS THAT BEEN BROKEN KIA SAID IT ARRIVED THAT WAY. THAT'S COMPLETE TRASH I HAD NO ISSUE WIT THAT SEATING ADJUSTMENT AND NOW IT SETS OFF STARKS IT'S DANGEROUS KIA CLAIMS NO RESPONSIBILITY AND I HAVE MY HUSBAND AS WITNESS NEIGHBORS FRIENDS I'VE GIVEN RIDES. NEVER BROKEN TIL TOW DRIVER AND FINDLAY KIA HAS MY VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307010February 4, 2020
STEERING
WHILE IN MOTION THE STEARING WHEEL HAS A FEEL OF RESISTANCE TO DIRECTIONAL CONTROL THEN SECONDS LATER A FEELING OF RELEASE OF THE RESISTANCE. THIS HAPPENS INTERMITTENTLY ON STRAIGHT SECTIONS OF HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307041February 4, 2020
ELECTRICAL SYSTEM
ON 02/04/2020 DROVE VEHICLE FOR ABOUT 15 MINUTES AND WHEN I PARKED THE VEHICLE, PUT THE AUTOMATIC TRANSMISSION SHIFTER IN PARK, TURNED OFF THE ENGINE AND ATTEMPTED TO REMOVE THE KEY. THE KEY WAS STILL IN IGNITION AND COULDN'T GET KEY TO RELEASE. HAD TO RESTART THE VEHICLE, TOOK SHIFTER OUT OF PARK AND THEN PUT BACK INTO PARK, STRAIGHTENED STEERING WHEEL AND TURN OFF VEHICLE AND WAS ABLE TO REMOVE IGNITION KEY. THIS HAS HAPPENED OVER 15 OR MORE TIMES SINCE OWNING VEHICLE AND I HAVE ASKED LOCAL DEALER WHO PERFORMS ROUTINE MAINTENANCE TO CHECK FOR PROBLEM IN THE PAST AND THEY CANNOT FIND ANYTHING WRONG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307118February 4, 2020
STEERING
I LOST POWER STEERING THREE TIMES. THE POWER STEERING LIGHT WENT ON EACH TIME. ON TWO OF THE OCCASIONS THE VEHICLE WAS TOWED TO THE LOCAL DEALER. IT WAS TOWED TO MODESTO KIA AND PASO ROBLES KIA, BOTH IN CALIFORNIA. IN MODESTO , 1/18, I WAS TOLD IT WAS A DIRTY BATTERY CABLE THAT THE CAR HAD RESET ITSELF AND THERE WERE NO MORE PROBLEMS WITH THE POWER STEERING. NINE DAYS LATER ON 1/27, IT WENT OUT AGAIN IN CAMBRIA, CA. THIS TIME I WAS DRIVING BUT WAS ABLE TO MOVE TO A SAFE PLACE. THE KIA DEALERSHIP IN PASO ROBLES SAID WHEN THE CAR ARRIVED THE LIGHT WAS OFF AND THERE WERE NO ISSUES WITH THE POWER STEERING. I WAS TOLD THEY WOULD PUT MILES ON THE CAR IN AN EFFORT TO RECREATE THE PROBLEM. THAT AFTERNOON AS IT WAS SET TO BE DRIVEN BY THE TECHNICIAN THE LIGHT WENT ON AND POWER STEERING WAS LOST. I WAS TOLD THE TECHNICIAN SAW A PROBLEM IN THE FUSE BOX, HE FIXED IT AND THE CAR WAS ABLE TO BE DRIVEN. I WAS TOLD THERE WAS NOTHING ELSE THEY COULD DO. THE SERVICE MANAGER WAS RUDE AND UNSYMPATHETIC. MY CONCERNS WERE NOT VALIDATED OR ACKNOWLEDGED, NEEDLESS TO SAY, I VERY UPSET BECAUSE I WAS AFRAID TO DRIVE THE CAR. ESPECIALLY, GIVEN THE FACT THAT WHAT THEY SAID THEY DID TO FIX THE PROBLEM DID NOT MAKE ANY SENSE TO ME. I KNOW THERE IS A PROBLEM WITH THE VEHICLE AND FURTHER INVESTIGATION BY BOTH DEALERS MAY HAVE DISCOVERED IT BUT THEY WENT WITH THE FIRST THING THEY FOUND. THERE ARE OTHER COMPLAINTS FOR THE SAME REASON. I TRULY FELT UNSAFE. DRIVING THE VEHICLE AND BECAUSE OF THAT, I FELT I HAD NO OTHER CHOICE BUT TO PURCHASE ANOTHER VEHICLE. THE SORENTO IS UNSAFE AND SOMEONE IS GOING TO GET HURT. I PRAY YOU WILL INVESTIGATE THIS ISSUE AND WITH THIS CAR SPECIFICALLY. I ALSO HAVE A KIA CUSTOMER CARE CASE NO; 13527008
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306702February 3, 2020
ENGINE
TL* THE CONTACT CALLED ON BEHALF OF A FRIEND WHO OWNS A 2016 KIA SORENTO. THE CONTACT STATED THAT WHILE HIS FRIEND WAS DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD SHUDDERED INTERMITTENTLY WITHOUT WARNING. THE CONTACT HAD STATED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO AND INDEPENDENT MECHANIC AND WAS DIAGNOSED WITH AN ENGINE MISFIRE. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. UPON FURTHER INVESTIGATION, THE CONTACT LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS NOT REPAIRED. AN UNNAMED DEALER WAS CONTACTED IN REGARD TO POSSIBLE RECALLS ON THE VEHICLE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT SUBJECTED TO A RECALL. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306787February 3, 2020
ELECTRICAL SYSTEM
UNABLE TO MOVE SHIFTER FROM PARK WITHOUT USING THE MANUAL SHIFT LOCK OVERRIDE. KIA DEALER INSPECTED ISSUE. ADVISES THAT THERE IS NO SIGNAL BEING SENT FROM THE BCM (BODY CONTROL MODULE) TO THE SHIFTER AND THAT I WILL NEED A NEW BCM AT A COST OF $1,050. CAR IS ONLY 4 YEARS OLD WITH UNDER 70,000 MILES. REPLACEMENT PART AND LABOR ARE APPARENTLY NOT COVERED UNDER WARRANTY. CAR HAS BEEN KEPT IN EXCELLENT SHAPE WITH ROUTINE MAINTENANCE AND HAS NEVER BEEN IN AN ACCIDENT. NOT BEING ABLE TO SHIFT FROM PARK WHEN PRESSURE IS APPLIED TO THE BRAKE IS A SAFETY ISSUE AND SHOULD NOT BE ACCEPTABLE. KIA SHOULD BE HELD RESPONSIBLE FOR REPLACING THAT PART. I HAVE READ NUMEROUS ONLINE FORUMS THAT MENTION THIS IS HAPPENING TO MANY OTHER USERS. I BELIEVE THIS IS DUE TO A FAULTY OF SUBPAR PART BEING USED IN THE ORIGINAL BUILD AND THAT KIA KNOWS THEY WERE CUTTING CORNERS. PLEASE LOOK INTO THIS AND MAKE THESE MANUFACTURERS RESPONSIBLE!!! CONSUMERS SHOULD NOT BE PAYING OVER $30,000 FOR A CAR THAT HAS MAJOR ISSUES 4 YEARS LATER. MY PARKING/EMERGENCY BRAKE DOES NOT WORK EITHER. THIS IS AN ONGOING ISSUE THAT WILL NOT RESOLVE WITHOUT THE EXPENSIVE FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306800February 3, 2020
ENGINE, FUEL/PROPULSION SYSTEM, STEERING
EGINE STALLS AND AC ON STALLS AND HAS DIED 3TIMES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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