Kia Sorento Complaints

10,397 consumer complaints on file.

#11350676August 21, 2020
ENGINE
CONNECTING ROD SHOOT OUT THE ENGINE AND WENT THROUGHT THE 4TH CYLYNDER OPENING A BIG HOLE. THIS VEHICLE HAS ONLY 47000 MILES. THIS BREAK DOWN HAPPENED IN THE MIDDLE OF A HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350361August 20, 2020
ENGINE
BEARING WERE BAD AND IT CAUSED MY ENGINE TO SEIZE AND STOP WORKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350390August 20, 2020
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT STATED WHILE DRIVING 30 MPH, THE ENGINE SEIZED. THERE WAS AN ABNORMAL KNOCKING NOISE DETECTED. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE ENGINE BEARINGS FAILED AND THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE CONTACT CALLED ALL STAR KIA OF SAN BERNARDINO (735 SHOW CASE DRIVE NORTH, SAN BERNARDINO, CA 92408, (888) 480-0418) HOWEVER, THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT STATED THAT THE FAILURE WAS LIKE THAT OF NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS CONTACTED HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 121,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350436August 20, 2020
EXTERIOR LIGHTING
IN AUTO MODE WHEN DRIVING AT NIGHT THE HEADLIGHTS AND DASHBOARD LIGHTS TURN OFF WITHOUT WARNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350491August 20, 2020
STRUCTURE:BODY
PAINT IS DELAMINATING AND PEELING AT THE TOP AND SIDE OF THE WINDSHIELD. SO BADLY THAT I'M AFRAID TO WASH IT! IT'S STARTING TO RUST NOW FROM IT. IT IS CONSISTENTLY GETTING WORSE WITHOUT ME EVEN TOUCHING IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350224August 19, 2020
ENGINE
2016 KIA SORRENTO LX WITH THE 2.4 ENGINE WITH 54,000 MILES IS USING 1 QUART OF OIL PER 400 MILES. THE TAIL PIPE IS EMITTING AN OILY BLACK SOOT. WHILE DRIVING, AN ENGINE TICKING NOISE ALERTS US THAT THE OIL IS LOW. AT THIS RATE WE WILL HAVE REPLACED ALL THE OIL WITH 18.5 QUARTS OF OIL BEFORE THE SCHEDULED 7,500 MILE OIL CHANGE. THE MECHANIC AT THE PORTLAND OREGON AREA DEALERSHIP IS TRYING TO TELL US THIS IS NORMAL. THE VEHICLE IS CURRENTLY INVOLVED IN THEIR OIL CONSUMPTION TEST LOOP, LIKE SO MANY OTHERS. I SMELL A RAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350356August 19, 2020
ENGINE
WITH THE VEHICLE MOVING AT 60 MILES PER HOUR THE ENGINE SUDDENLY ACCELERATES AND THEN TURNS OFF IN THE MIDDLE OF THE HIGHWAY, I PUT IT IN NEUTRAL AND I WAS ABLE TO STOP NEXT TO THE HIGHWAY, I TURNED ON THE ENGINE LIGHT BUT DID NOT SHOW ANY CODE AND THE ENGINE DID NOT IT TURNED ON AND IT TURNS OUT THAT THE ENGINE IS BLOCKED, MY MECHANIC REPORTED THAT IT DAMAGED THE CRANKSHAFT AND CONNECTING ROD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350064August 18, 2020
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES:DOORS:LATCH, STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2014 KIA SORENTO. THE CONTACT STATED THAT THE KEY FOB AND AUTOMATIC LOCKS FAILED TO LOCK THE DOORS. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO WILSON AUTO GROUP (4202 LAKELAND DR, JACKSON, MS 39232, (601) 914-4200) WHERE THE KEYFOB BATTERY WAS REPLACED. THE SYSTEM WAS RESET AND DIAGNOSED THAT THE MOTHERBOARD NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 126,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349796August 17, 2020
ELECTRICAL SYSTEM
SOMETIMES THE CAR WILL NOT START. YOU HAVE TO TAKE THE TRANSMISSION OUT OF PARK AND PLACE INTO NEUTRAL, THEN PLACE BACK INTO PARK AGAIN IN ORDER FOR CAR TO START. I HAVE TAKEN VEHICLE TO FAIRFAX KIA MULTIPLE TIMES, BUT THEY SAY NOTHING IS WRONG. I AM ALSO ABLE TO PLACE CAR IN NEUTRAL WITHOUT PRESSING ON BRAKE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349923August 17, 2020
ENGINE
CAR HAS AN ENGINE KNOCKING SOUND FROM A BAD ROD. THE ENGINE NEEDS TO BE REPLACED BUT IS OUT OF WARRANTY. THE REPAIR WILL COST MORE THAN THE VEHICLE IS WORTH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349660August 16, 2020
STRUCTURE:BODY
MY WHITE 2014 KIA SORENTO STARTED SHEDDING PAINT IN HUGE SECTIONS. DELAMINATION AND PEELING EVERYWHERE. IT WASN'T CAUSED BY A ROCK CHIP. IT'S HUGE BUBBLES UNDER THE SURFACE AND IT COMES OFF IN MASSIVE PIECES. THE WHOLE CAR WILL HAVE TO BE SANDED TO METAL AND REPAINTED!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349690August 16, 2020
STRUCTURE:BODY
RAPID PAINT PEEL DUE TO DELAMINATION. IT STARTED AS A TINY DO THEN RAPIDLY BEGIN TO PEEL ON THE PANEL NEXT TO THE WINDSHIELD ON THE DRIVER'S SIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349534August 15, 2020
AIR BAGS, VISIBILITY/WIPER, UNKNOWN OR OTHER
I HAVE FAULTY AIRBAGS IN MY VEHICLE WHY IS THERE NO RECALL VEHICLE HASN'T BEEN WRECKED. AIRBAG WERE NEVER DEPLOYED. MY VEHICLE IS NOT SAFE WITHOUT AIRBAG REPAIR, AS LONG AS THE AIRBAG LIGHT IS ON ON THE DASH THE AIRBAG SYSTEM FAILS INSPECTION. IT NEEDS TO BE A RECALL THIS IS A SAFETY HAZARD AND CAUSE DEATH IF I WAS TO BE INVOLVED IN AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348976August 13, 2020
STRUCTURE:BODY
THE PEARL WHITE PAINT ON MY 2015 KIA SORRENTO IS PEELING OFF. SMALL AREAS AROUND THE WINDSHIELD STARTED AT FIRST AND NOW THE SIDES OF THE WINDSHIELD ARE COMING OFF IN LARGER SECTIONS. ALL OF THESE AREAS ARE STARTING TO SHOW SIGNS OF RUST AS WELL. ADDITIONALLY, THERE ARE SEVERAL SMALL SPOTS ON THE HOOD OF THE VEHICLE WHICH ARE SHOWING SIGNS OF RUST AS WELL. THIS IS PROGRESSIVELY GETTING WORSE OVER TIME AND I AM NOT DOING ANYTHING TO THE VEHICLE (NOT EVEN WASHING IN FEAR OF MORE COMING OFF) AT THIS POINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349019August 13, 2020
ENGINE
IN DECEMBER OF 2018, MY FATHER IN-LAW WAS DRIVING THE VEHICLE ON THE HIGHWAY, AND THE ENTIRE VEHICLE SHUT DOWN(ENGINE, LIGHTS, STEERING, EVERYTHING). WE TOWED IT TO THE DEALERSHIP, AND THEY STATED THAT IT WAS A FAULTY BATTERY, AND HAD US PAY TO REPLACE IT. WHEN WE TOOK THE OLD BATTERY BACK TO ADVANCE AUTO PARTS, THEY STATED THAT THE OLD BATTERY WAS FINE AFTER TESTING IT. IN MARCH OF 2019, WE STARTED TO HEAR A KNOCK IN THE ENGINE AT OR OVER 2000 RPM. WE TOOK THE VEHICLE IN TO THE DEALERSHIP, AND THEY STATED THAT THE VEHICLE HAD ADVANCED BEARING WEAR, AND THE ENGINE WOULD NEED TO BE REPLACED. THEY STATED THAT AS THERE WAS NO RECALL, THAT WE WOULD BE RESPONSIBLE FOR THE REPLACEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349043August 13, 2020
ENGINE
ONE DAY HEARD UPPER MOTOR TAPPING SOUND.ASSUMED LOW IN OIL.WE HAVE HAD REGULAR OIL CHANGES AND WERE DO FOR ANOTHER SHORTLY.WE HAVE NEVER HAD TO ADD FLUIDS.DROVE THE CAR AROUND THE BLOCK TO GET OIL WARM.CHECKED OIL .FOUND ENGINE COMPLETELY OUT IF OIL!! CAR DOES NOT LEAK.NO ENGINE INDICATOR LIGHT CAME ON.THE VEHICLE HAS NO PROBLEM TELLING ME IT NEEDS AIR!! BUT A CATASTROPHIC ENGINE FAILURE THAT IT DOESN'T INDICATE!! FILLED ENGINE TO MANUFACTURED SPECS.ENGINE HAS NO POWER!! TOP OF ENGINE TAPPING BOTTOM OF ENGINE KNOCKING. JUST FINISHED PAYING FOR CAR WITH ONLY 90K MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349078August 13, 2020
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2016 KIA SORENTO. THE CONTACT STATED THAT WHILE THE VEHICLE WAS IN A STAND STILL, AN ABNORMAL CLICKING NOISE WAS HEARD. THE VEHICLE ROLLED BACK ON IT'S OWN, CAUSING THE VEHICLE TO HIT A TWO POST AND A STAIRCASE OF THE NEIGHBOR'S HOUSE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED AND NOTED THE VEHICLE WAS IN PARK AT THE TIME OF THE ACCIDENT. THE CONTACT DID SUSTAIN INJURIES TO THE LEFT LEG AND BACK INJURES THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT AUTO BODY FACILITY. THE CONTACT STATED SEVERAL LOCAL DEALERS WERE CONTACTED, HOWEVER NO ASSISTANCE WAS OFFERED AND REFERRED THE CONTACT TO THE MANUFACTURER. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED AS OF YET. THE CONTACT STATED THAT THEIR FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBER: 15V626000 (POWER TRAIN). THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 58,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11348882August 12, 2020
ENGINE
THIS CAR IS UNSAFE BECAUSE THE OIL JUST DISAPPEARS WITHOUT ANY OBVIOUS EXTERNAL LEAK AND DOES NOT UTILIZE THE OIL LIGHT TO INDICATE THE VEHICLE NEEDS OIL AS IT DOES WITH THE GAS LIGHT AND FLAT TIRE ALERTS . THIS CAN CAUSE THE ENGINE TO CATCH FIRE OR CAR TO REDUCE SPEED OR STALL WHILE DRIVING . THE ENGINE JUST CONSUMES OR LOOSES OIL AND YOU HAVE TO CHECK IT DAILY - CAN YOU IMAGINE THE HEADACHE AND FINANCIAL BURDEN TO PUT OIL IN A CAR EVERY OTHER DAY . KIA NEEDS TO FIX THIS ISSUE , IT'S MORE COMMON THAN YOU THINK ACROSS THE US .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348532August 11, 2020
UNKNOWN OR OTHER
MY CAR JUST SHUTS OFF DRIVING DOWN THE ROAD .WAS ON INTERSTATE 81 WHEN IT JUST CUT OFF LOST ALL CONTROLS THANK GOODNESS I WAS IN RIGHT LANE AN DRIFT TO SIDE THIS INTERSTATE IS VERY BUSY WITH TRACTOR TRAILERS. IT STARTED BACK UP AN MADE TO A EXIT AN IT DID IT AGAIN .HAVE SENT TO GARAGE AN FIXED A CAMSHAFT POSITION SENSOR HOPING THAT WAS THE PROBLEM BUT IT WASN'T. STILL DOING IT. VERY DANGEROUS THIS CAN CAUSE A VERY BAD ACCIDENT I WAS LUCKY THAT I COULD GET OUT OF WAY OF TRAFFIC .I JUST PURCHASED THE VEHICLE.ALSO WHEN THIS HAPPENS THE CHECK ENGINE LIGHT COMES ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348571August 11, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT STATED THAT HIS VEHICLE WOULD SHUTOFF WITHOUT WARNING WHILE AT A COMPLETE STOP, OR WHILE DRIVING AT VARIOUS SPEEDS. THE CONTACT STATED THAT ONCE THE VEHICLE WAS RESTARTED, THE VEHICLE WOULD RESUME NORMAL OPERATION. THE CONTACT HAD TAKEN THE VEHICLE TO TROPHY KIA OF CARSON (22020 RECREATION RD, CARSON, CA 90745) ON THREE SEPARATE OCCASIONS HOWEVER, EACH TIME, THE DEALER WAS UNABLE TO DUPLICATE OR DIAGNOSE THE FAILURE. THE FAILURE RECURRED. THE MANUFACTURER HAD YET TO BE NOTIFIED OF THE FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000. The vehicle shut off randomly. RPM Gauge will go to zero while driving streets or Freeway. Consumer would have to pull over and shut off. our and restart to reset car to run properly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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