Kia Sorento Complaints

10,397 consumer complaints on file.

#11348667August 11, 2020
EXTERIOR LIGHTING
WHILE DRIVING AT NIGHT I ATTEMPTED TO DIM LIGHTS FOR ONCOMING TRAFFIC WHEN MY LIGHTS WENT COMPLETELY OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348727August 11, 2020
AIR BAGS, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
AIRBAG ISSUES WITH THIS VEHICLE VEHICLE IS NOT SAFE TO DRIVE KIA NEEDS TO RECALL AIRBAGS MAY JUST SAVE A LIFE AND MINES IS AT STATE HERE... PASSENGER SEAT AIRBAGS DISABLED AND WILL NOT ALLOW OTHER AIRBAGS TO WORK IF I BECOME IN AN ACCIDENT. PLEASE HELP ME WITH THIS ISSUE I'M FEAR OF MY SAFETY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348370August 10, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT STATED THAT THE GEAR SHIFTER STIFFENED UPON SHIFTING GEARS AT VARIOUS SPEEDS, AND THAT THE BRAKE SHIFT INTERLOCK MECHANISM WAS FRACTURED. THE CONTACT ALSO STATED THAT THE VEHICLE WOULD CONTINUE TO ROLL FORWARD ONCE PLACED IN PARK WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO ROWE KIA AUBURN (699 CENTER ST #4, AUBURN, ME 04210) WHERE SHE WAS INFORMED THAT SINCE THE REPAIR FOR NHTSA CAMPAIGN NUMBER: 15V626000 (POWER TRAIN) WAS ALREADY PERFORMED ON THE VEHICLE, SHE WOULD HAVE TO PAY OUT OF POCKET FOR THE SECOND REPAIR. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURE AND SHE WAS INFORMED THAT THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE MANUFACTURER ALSO MENTIONED THAT SINCE OTHER REPAIRS ON THE VEHICLE WERE PERFORMED BY A THIRD PARTY, THEY COULD NO LONGER OFFER ASSISTANCE FOR THE REPAIR OF THE VEHICLE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS 138,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348437August 10, 2020
AIR BAGS, SEATS, UNKNOWN OR OTHER
I PURCHASED A KIA SORENTO ON JULY 21 2020 AFTER TEST DRIVING THE VEHICLE THE AIR BAG LIGHT POPPED ON THE SALES MAN TOOK IT TO ONE OF THEIR ON SITE EMPLOYEES AND THEY HOOKED UP THE CODE DEVICE NO CODES APPEARED SO HE SUGGESTED ITS JUST A SENSOR PROBLEM AND TOLD ME IT SHOULDN'T BE MUCH TAKE IT TO A KIA DEALERSHIP. I DID IN WHICH COULDN'T GET IN TO SEE THE SERVICE DEPARTMENT UNTIL TODAY IN WHICH I HAD TO PAY OUT OF POCKET FOR A DIAGNOSTIC TEST AND THEY FOUND THAT THE ODS MAT WAS FAULTY. I TOLD THE SERVICE GUY THAT THE CAR LOT TOOK THE SEATS OUT TO CLEAN THE SUV FOR SALE AND HE TOLD ME THEY DAMAGED OR BROKE THE ODS MAT. I CONTACTED THE SELLER AND STRONGER EXPRESSED MY FEELING ABOUT MY VEHICLE IS NO LONGER SAFE TO DRIVE AND THE ONLY THING HE SAID TO ME IS MY PAYMENT DUE AUGUST 31 TODAY IS THE 10TH AND THIS REPLACEMENT WILL BE OVER 2300 THAT I CAN'T AFFORD AND THE VEHICLE IS NO LONGER SAFE FOR ME AND MY DAUGHTER. I REALLY FEEL THEY KNEW IT WAS A PROBLEM WITH THE AIR BAG AND JUST TRIED TO MAKE A SALE SAYING IT WAS A SENSOR ISSUE THAT KIA WILL HAVE TO RESET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348480August 10, 2020
POWER TRAIN
WHEN CAR IS COLD IT ACTS LIKE IT SKIPS TAKING OFF ON A HILL. ( TRANSMISSION SHIFTS ERRATICALLY) TOOK CAR TO DEALER FOR SERVICE THAT SAID THIS IS NORMAL I THINK IT WILL BE A LOT WORST THIS WINTER WHEN IT GETS REAL COLD AS THE CAR HESITATES WHEN TAKING OFF AND PULLING OUT INTO TRAFFIC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11344271August 10, 2020
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE WHEELS SUDDENLY LOCKED-UP WITH THE ABS WARNING LIGHT ILLUMINATED. THE CONTACT WAS UNAWARE IF ALL FOUR WHEELS LOCKED-UP OR JUST THE FRONT WHEELS. THE WHEELS RELEASED HOWEVER, WHEN THE CONTACT TRIED TO DRIVE BACK TO HIS RESIDENCE, THE WHEELS LOCKED-UP AGAIN. THE VEHICLE WAS TOWED TO ATLANTA WEST KIA (1301 THORNTON RD, LITHIA SPRINGS, GA 30122, (833)953-0189) WHERE THE MECHANIC PERFORMED AN OIL CHANGE AND INSPECTED THE FAILURE FOR THE FAILURE. THE DEALER STATED THAT THE DTC FAULT CODE WAS CLEARED AND SENT THE CONTACT HOME. THE ISSUE RECURRED AND THE VEHICLE WAS TOWED TO ANOTHER UNKNOWN DEALER. THE MECHANIC DUPLICATED THE FAILURE AND RETRIEVED A CODE FOR A FAILURE OF THE HYDRAULIC ELECTRONIC CONTROL UNIT (HECU) PRESSURE SENSOR AND ABS UNIT. THE CONTACT WAS INFORMED THAT THE REPAIRS WERE COVERED BY THE EXTENDED WARRANTY HOWEVER, THE DEALER RETURNED AND STATED THAT THE REPAIRS WERE NOT COVERED. THE CONTACT TOWED THE VEHICLE TO A THIRD UNKNOWN DEALER WHERE THE VEHICLE REMAINED UNREPAIRED. THE MECHANIC WAS FINALLY ABLE TO DUPLICATE THE ISSUE AS WITH THE ABS SYSTEM AND QUOTED THE COST TO REPAIR THE VEHICLE HOWEVER, THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE FAILURE MILEAGE WAS 156,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11344296August 10, 2020
ENGINE
TRUCK WAS LEAKING FLUID. CUT OFF IN THE MIDDLE OF ME DRIVING ON NEW JERSEY PARKWAY. TRUCK WAS ALSO SMOKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11344208August 9, 2020
AIR BAGS
THE AIRBAG LIGHT CAME ON AND REMAINED ON. WE TOOK IT TO THE DEALERSHIP TO HAVE IT TESTED. FIRST WE HAD TO PAY A FEE TO HAVE THE DIAGNOSTIC TEST RUN. WE WERE THEN INFORMED THAT THE SENSOR IN THE PASSENGER SEAT HAD GONE BAD AND THE AIRBAGS WOULD NOT DEPLOY WITHOUT US REPAIRING IT. THE COST TO REPAIR IT WAS $2,000 BECAUSE THE ENTIRE SEAT HAD TO BE REPLACED. THAT WAS TWO WEEKS AGO. NOW THE AIRBAG LIGHT IS ON AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11344065August 8, 2020
ENGINE
I OWN A 2012 KIA SORENTO. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE LOSS MOTIVE POWER AND STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 150000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343825August 7, 2020
ENGINE
WHILE DRIVING THE VEHICLE AT ABOUT 50MPH, THE RPM GAUGE ROSE SIGNIFICANTLY AND THE CHECK ENGINE LIGHT CAME ON. I STOPPED THE VEHICLE AND RESTARTED IT AND THE SAME THING HAPPENED AGAIN. I THEN HAD THE VEHICLE TOWED TO MY LOCAL MECHANIC AND HE INDICATED THAT THE ENGINE WAS FAILING AND SHOULD BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343833August 7, 2020
SEATS
2 FRONT HEATED SEATS OVERHEATING. STARTED OVER 1 YEAR AGO. TAKEN IN TO KIA FOR CHECK, NO PROBLEM FOUND. OVERHEATING CONTINUED WHILE DRIVING OVER THE PAST YEAR. TAKEN FOR KIA SERVICE THIS WEEK. CORROSION IN WIRING OF PASSENGER SEAT. SEVERAL REPAIRS MADE TO DRIVERS SEAT. NO FIRE, BUT WAS A CONSTANT CONCERN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343927August 7, 2020
ENGINE
ENGINE HESITATES OR JERKS UNTIL IT WARMS UP. VEHICLE WAS BOUGHT NEW AND HAVE HAD IT TO THE DEALERSHIP AND THEY SAY IT IS NOTHING IS WRONG. BASED ON ALL THE COMPLAINTS WITH THIS SAME PROBLEM IT DEFINITELY IS NOT NORMAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343931August 7, 2020
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, THERE WAS AN ABNORMAL SOUND COMING FROM THE ENGINE. THE VEHICLE STALLED AND SHUTOFF WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT THERE WERE CHILDREN IN THE VEHICLE. THE VEHICLE WAS PULLED TO THE SIDE OF THE ROADWAY AND WAS TOWED TO THE MANAHAWKIN KIA DEALER, LOCATED AT: 270 NJ-72, MANAHAWKIN, NJ 08050, WHERE IT WAS DIAGNOSED THAT THE ENGINE SEIZED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL ON THE VIN. THE CONTACT WAS REFERRED TO THE NHTSA. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 93,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343595August 6, 2020
ENGINE
DRIVING ON INTERSTATE THE CAR SUDDENLY LOST POWER AND SLOWED DOWN THEN STOPPED. I WAS ABLE TO MOVE OVER AND GET OFF ON THE EXIT AND ROLL DOWN HILL OFF THE ROAD. THIS WAS VERY DANGEROUS. THE VEHICLE WOULD NOT START, HAD TO BE TOWED 80 MILES HOME. MOTOR SEEMS TO BE SEIZED. HAVE HAD NO PROBLEMS WITH IT UNTIL NOW, NO WARNING AT ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343656August 6, 2020
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
HEADLIGHTS DONT WORK. KEPT TEPLACING BULBS AND STILL DONT WORK. BRAKE LIGHTS SAME ISSUE, TEPLACE BULBS AND LIGHTS DONT WORK. VEHICLE HAS HAD MULTIPLE PROBLEMS WITH ELECTRICAL. IVE HAD TO REPLACE THE RADIO 3 TIMES, THE ENGINITION HAD TO BE REPLACED. SINCE IVE OWNED THIS VEHICLE I'VE HAD BACK TO THE GARAGE MULTIPLE TIMES FOR REPAIRS AND KEPT TELLING THEM THERE IS AN ELECTRICAL PROBLEM BUT THEY DONT WANT TO ADMIT IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343696August 6, 2020
STEERING
DRIVING DOWN INTERSTATE GOING AROUND AN ONRAMP AND THE STEERING WHEEL LOCKS UP , TRACTION CONTROL LIGHT COMES ON AND ANOTHER LIGHT COMES ON AND FEELS LIKE THERE IS NO POWER STEERING. I PULL OVER TO THE SIDE OF THE ROAD. I TURN OFF THE VEHICLE FOR A FEW MINUTES AND TURN BACK ON WHILE CALLING THE DEALERSHIP AND IT RESETS THE LIGHTS AND CODES. I HAVE HAD THIS HAPPEN SINCE I HAVE BOUGHT THIS IN 2017. THE LAST 2 TIMES HAVE BEEN 1 MONTH APART. THIS WILL HAPPEN WHILE DRIVING AND IT IS A SAFETY ISSUE WHILE DRIVING STRAIGHT AND WHILE TURNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343712August 6, 2020
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
JULY 3, 2020 CAR CAUGHT ON FIRE. ENGINE REPLACE 2017. LESS THAN 40,000 MILES ON NEW MOTOR. 2019 HIGH PRESSURE FUEL PUMP RECALLED. IT WAS INSPECTED AND REPLACED.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#11343723August 6, 2020
ELECTRICAL SYSTEM
ALL INTERIOR LIGHTS AND DASH LIGHTS HAVE COMPLETELY STOPPED WORKING - BACK UP CAMERA DOES NOT WORK ANY MORE EITHER. REPLACE THE FUSE AND IT BLOWS IMMEDIATELY. HAD THE CAR LOOKED AT AND THEY INFORMED ME A DEALERSHIP WOULD HAVE TO FIX THE PROBLEM- IT'S AN ELECTRICAL ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343731August 6, 2020
ENGINE
ALL THE OIL LEAKED OUT AND THE ENGINE FROZE. I WAS STUCK ON A MAJOR HIGHWAY. THERE WAS A RECALL FOR THIS. I WENT TO THE DEALER AND THEY OFFERED FREE OIL CHANGE THIS WAS WHEN RECALL NOTICE CAME OUT BUT THEY NEVER FIXED THE PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343724August 6, 2020
ENGINE
WHILE DRIVING A KNOCKING SOUND OCCURRED AND THE ENGINE TEMPERATURE BEGAN TO RISE. EVENTUALLY THE SUV BEGINS TO STALL AND STARTS TO LOSE POWER. ONCE STOPPED (PULLED OVER SAFELY) I NOTICED THAT THE COOLANT IS OVERFLOWING AND GUSHES OUT ALONG THE SIDE OF THE HOOD. WHEN ADDING MORE COOLANT, IT CONTINUES TO OVERFLOW ONCE DRIVING AND THE ENGINE TEMP RISES AGAIN AND BEGINS TO STALL. SEEMS TO NOT BE ABLE TO HOLD COOLANT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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