Kia Sorento Complaints

10,397 consumer complaints on file.

#11352310August 31, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 KIA SORENTO. THE CONTACT STATED WHILE AT IDLE AT FAST FOOD DRIVE THRU, WHEN HE SAW SMOKE EXITING FROM THE HOOD. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT WAS ABLE TO PARK AT THE PARKING LOT AND WAS ABLE TO EXTINGUISHED THE FIRE WITH A WET TOWEL. A FIRE REPORT WAS FIELD WITH THE FIRE DEPARTMENT. THE CONTACT STATED NO ONE WAS INJURED OR SOUGHT MEDICAL ATTENTION. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO LOCAL DEALER KIA ATLANTA SOUTH (7310 JONESBORO RD, MORROW, GA 30260. (770) 968-3400) WHERE THE VEHICLE WAS STILL BEING DIAGNOSED. THE VIN WAS ASSOCIATED TO NHTSA CAMPAIGN NUMBER: 20V088000 (ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER HAD BEEN INFORMED OF FAILURE AND STATED THE FAILURE WAS NOT ASSOCIATED TO RECALL ASSOCIATED TO THE VIN. THE FAILURE MILEAGE WAS 102,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11352139August 30, 2020
ENGINE
CHECK ENGINE LIGHT CAME ON WITHOUT WARNING AND TWO MINUTES LATER MY ENGINE SEIZED IN THE MIDDLE OF A 4 LANE HIGHWAY AROUND A BLIND TURN. I FEARED FOR MY LIFE AS I COULDN'T MOVE MY VEHICLE AND CARS TRUCKS WERE ZOOMING BY AT 80 MPH. I HAD TO GET MY CAR PUSHED OFF THE ROAD TO SAFETY, LATER TOWED TO A LOCAL SHOP. WAS TOLD THE ENGINE WAS COMPLETELY SHOT. THIS IS COMMON WITH KIA ENGINES AS MY RESEARCH HAS SHOWN. MY MAKE AND MODEL HAVE HAD RECALLS BUT NOT MY VIN#. SEEMS HOWEVER I HAVE THE SAME PROBLEM. WHY WAS MY ENGINE NOT RECALLED? I'M LUCKY I WASN'T SERIOUSLY HARMED BUT NOW I'M LEFT WITHOUT A CAR AND FEAR LOOSING MY JOB BC I DON'T HAVE A WAY TO COMMUTE 35 MINUTES TO WORK NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352001August 29, 2020
STRUCTURE:BODY, VISIBILITY/WIPER
WHILE DRIVING THE HOOD UNLATCHED AND WE WERE UNABLE TO SEE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351785August 28, 2020
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
THIS AS HAPPENED 3 TIMES..WHILE DRIVING CAR IT WILL MYSTERIOUSLY STAUL..LAST TIME ON INTERSTATE THEN AFTER HOURS OF SITTING IT WILL START WITH NO CODES AND BE FINE TIL NEXT TIME
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351850August 28, 2020
ENGINE, POWER TRAIN
2013 KIA SORENTO, 2.4L. I HAVE REPLACED THE ALTERNATOR, ACCELERATOR POSITION SENSOR, AND THE CRANK SHAFT POSITION SENSOR. SYMPTOMS OF THE PROBLEM ARE THIS, AFTER DRIVING TO ACHIEVE FULL OPERATING TEMP, LET THE CAR IDLE FOR 15 MINUTES, PULL OUT AND GET ON HIGHWAY, SLOW ACCELERATION, AND AT 2000 RPMS, THE CAR VIOLENTLY JERKS ABOUT 3 TIMES, TACH GOES TO 1000 RPM, ACCELERATOR IS NON RESPONSIVE BUT ENGINE DOES NOT DIE, AFTER ABOUT 4-5 SECONDS, THE ENGINE BEGINS TO RESPOND NORMALLY, NO CODES ARE CAPTURED, NO INDICATION TO WHAT THE ISSUE IS. I DID BRING MY CAR IN NOT LONG AGO AND THEY RE-FLASHED THE COMPUTER THAT CONTROLS THE TRANSMISSION, AND THIS NEW SOFTWARE MAY BE AT FAULT. IT IS NON REPRODUCIBLE TO DEMO TO THE KIA MECHANIC. BUT CAN HAPPEN AS SAID ABOVE BUT NOT RELIABLY. I PLAN TO GET A FULL ELECTRICAL DIAGNOSTIC OF THE MAIN COMPUTER, THE BODY CONTROLLER, AND TRANSMISSION CONTROLLERS TO SEE WHERE THE FAULT IS. I QUESTION THE HEALTH OF THE MAIN COMPUTER AS NO CODES ARE RECORDED.....SAMPLING RATE SEEMS TO BE IN QUESTION. THIS CAN HAPPEN AT 60 MPH OR 30 MPH, AT LOWER SPEEDS SEEMS LIKE THE ENGINE WILL TOTALLY QUITE ABOUT 30 PERCENT OF THE TIME, OTHER TIMES THE ENGINE CONTINUES TO RUN BUT IN "LIMP MODE" AND NON RESPONSIVE. I SEE THIS AS A SEVERE SAFETY ISSUE, YOU NEVER KNOW IF IT WILL DIE. IT ALSO SEEMS LIKE THE TRANSMISSION IS COMMANDED TO A LOWER GEAR AT HIGH SPEED AND AFTER THE JERKS, THE ENGINE WILL SHUT DOWN SO DAMAGE WILL NOT OCCUR TO TRANSMISSION OR ENGINE. IF ENGINE DOES NOT SHUT DOWN FULLY, IT SEEMS LIKE IT TAKES ABOUT 5 SECONDS FOR THE COMPUTER(S) TO RESET AND RESUME "NORMAL" OPERATIONS. ALWAYS HAPPENS WHEN IN MOTION, NEVER STATIONARY ON CITY STREET OR HIGHWAY AT 60 +MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351617August 27, 2020
SERVICE BRAKES
TL* THE CONTACT OWNS A 2007 KIA SORENTO. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, WHEN HE HAD TO DEPRESS THE BRAKE PEDAL TO THE FLOORBOARD IN ORDER TO STOP THE VEHICLE. THE CONTACT STATED NO WARNING LIGHT ILLUMINATED. THE CONTACT STATED HE CONTINUED TO DRIVE THE VEHICLE TO HIS DESTINATION. THE VEHICLE WAS TAKEN TO LOCAL DEALER (KIA OF VERO BEACH LOCATED AT 1105 S, US-1, VERO BEACH, FL 32962, (772) 291-0624) TO HAVE NHTSA CAMPAIGN NUMBER: 20V088000 ( ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC) PERFORMED AND WERE MADE AWARE OF THE FAILURE. THE VEHICLE WAS THEN TAKEN TO INDEPENDENT MECHANIC AND WAS INFORMED THAT THE ABS CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED AS OF YET. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351647August 27, 2020
STRUCTURE:BODY, UNKNOWN OR OTHER
MY 2016 KIA WITH PEARL WHITE PAINT IS PEELING VERY BADLY ON MY HOOD AND ROOF. THIS IS OBVIOUSLY A MAJOR PROBLEM OR DEFECT WITH THE PAINT. I THOUGHT AT FIRST IT WAS A ROCK CHIP BUT IT WAS NOT. IT IS SPREADING ALL OVER THE HOOD AND ROOF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351686August 27, 2020
POWER TRAIN
MY KIA SORENTO DOES NOT SHIFT OUT OF P (PARK). THE LOCK RELEASE BUTTON DOES NOT ENGAGE UNLESS I ACTIVATE THE SHIFT-LOCK OVERRIDE. I AM EXTREMELY CONCERNED FOR THE SAFETY OF MY CHILDREN, TODDLER, AND ENTIRE FAMILY. PLEASE HELP US REPAIR THIS AND ENSURE THE MANUFACTURER IS HELD ACCOUNTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351492August 27, 2020
UNKNOWN OR OTHER
I WAS DRIVING TO MY HOUSE FROM MY CABIN AFTER TWO HOURS OF DRIVING I WAS AT A STOPLIGHT AND THE OIL LIGHT CAME ON SO I DECIDED TO KEEP GOING AND TAKE THE NEXT EXIT TO SEE IF I NEEDED OIL..BUT I NEVER MADE IT. MY SON THANKFULLY ROLLED HIS WINDOW AND WAS LIKE MOM THE CAR IS ON FIRE, I THEN TRIED TO PUT THE BREAKS ON BUT THEY DIDN'T WORK SO WE SLOWLY COASTED DOWN TO ABOUT 10-20 AND I WAS LIKE GET OUT. SO HE JUMPED OUT THE MOVING,ON FIRE CAR. HE SUFFERED FROM ROAD RASH. LONG STORY SHORT BY THE FLAMES WERE SO BIG ON THE DRIVES SIDE THAT MY SENSES FINALLY CAME TOGETHER AND SLAMMED THE CAR IN PARK TO STOP IT AND I CRAWLED OUT THE PASSENGER SIDE DOOR. BY THE TIME THE FIREMEN CAME TO PUT OUT THE FIRE THE CAR WAS BASICALLY TO THE FRAME.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11351493August 27, 2020
STRUCTURE:BODY, ENGINE, UNKNOWN OR OTHER
I WAS LEAVING MY MOM HOUSE AROUND TEN O'CLOCK AT NIGHT. AS I WAS FIVE MINUTES AWAY FROM MY APARTMENTS MY CAR MADE A LOUD SOUND AND STARTED TO SLOW DOWN. I STOP MY CAR AND PUT IT UN PARK AND I SEEN SMOKE COMING FROM INSIDE THE HOOD. I GET OUT THE CAR AND GRAB MY SON AND , I KNOCK ON SOMEONE'S DOOR FOR HELP AND AFTER THAT FIRE STARTS. I CALL THE FIRE DEPARTMENT AND THEY CAME IN ABOUT 3-5 MINUTES AND THEY FORCED MY HOOD OPEN DUE TO MY HOOD LATCH MISSING . AFTER THE FIRE WAS PUT OUT I FOUND PIECES OF METAL ON THE GROUND FROM MY KIA.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11351303August 26, 2020
STEERING
PARKED VEHICLE IN GARAGE (FLAT SURFACE), PUT IN PARK, TURNED OFF VEHICLE; THE IGNITION KEY WOULD NOT TURN BACK TO THE LOCK POSITION, TURNED BACK ON, STRAIGHTED STEERING WHEEL, TOOK OUT OF PARK, PUT BACK IN PARK, TURNED VEHICLE OFF, PULLED BACK ON STEERING WHEEL, PUSHED IN BRAKE AND KEY WOULDN'T COME OUT. ATTEMPTED THIS A 3RD TIME BUT BACKED UP & THEN FORWARD AND FINALLY ABLE TO REMOVE KEY. HAS HAPPENED MANY OTHER TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351367August 26, 2020
STRUCTURE:BODY
THE RIGHT REAR PASSENGER DOOR HAS LOCKED IT'S SELF SHUT FOR NO APPARENT REASON AND THE KIA DEALERSHIP HAS STATED THAT IT'S A SENSER THAT'S GOING TO COST $300.00 TO GET IT OPEN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351433August 26, 2020
STRUCTURE:BODY
THE PAINT BEGAN TO RAPIDLY PEEL AND DELAMINATE FROM THE BODY OF MY CAR AFTER THE 36,000 MILE PAINT WARRANTY EXPIRED ON MY 2014 KIA SORENTO PEARL WHITE SORENTO. THE RIGHT SIDE ARM OF THE WINDSHIELD AREA RAPIDLY PEELED AND BEGAN TO RUST THEN THE LEFT SIDE ARM OF MY WINDSHIELD BEGAN TO PEEL , DELAMINATE AND RUST . AFTER THIS THE TOP OF MY ROOF AROUND THE WINDSHIELD THEN THE HOOD. THIS IS CAUSING GREAT BODILY DAMAGE TO THE SAFETY OF MY WINDSHIELD. THE KIA DEALERSHIP REFUSED TO HELP DUE TO THE MILEAGE BUT THIS IS REPORTED ON MANY ( PEARL WHITE KIA SORENTOS 2014/2015 ) I HAVE PROOF AND PHOTOS OF OVER 60 KIAS ON A FACEBOOK PAGE I CREATED TO GET THIS RECALLED BY KIA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351061August 25, 2020
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
WHILE IN THE AUTO POSITION AT RANDOM TIMES ALL MY EXTERIOR LIGHT WILL TURN OFF. I DRIVE A LOT FOR MY JOB. THE LAST TIME MY LIGHTS TURNED OUT WAS LAST NIGHT ON THE FREEWAY IN A RURAL AREA COMPLETE BLACK OUT. I QUICKLY TURNED THE SWITCH TO THE OFF POSITION AND THEN BACK TO AUTO. THIS HAS HAPPENED FEW TIME WITH IN THE LAST FEW WEEKS. A FEW MONTHS AFTER I PURCHASED THE CAR, I NOTICED THE TURN SIGNAL WOULD SWITCH TO THE OPPOSITE DIRECTION AFTER I COMPLETED MY TURN. THE TURN SIGNAL SWITCH WOULD BE IN THE NEUTRAL POSITION WHEN THIS OCCURRED. THIS ALSO HAPPENS INTERMITTENTLY, WHILE DRIVING CITY OR HIGHWAY. I CAN NOT TURN IT OFF. I HAVE TO WAIT UNTIL IT STOPS ON ITS OWN, WHICH LUCKILY HAS JUST BEEN THE SAME LENGTH OF TIME AS A LANE CHANGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351192August 25, 2020
STRUCTURE:BODY
THIS KIA WAS HOUSED AND STORED IN A GARAGE FOR MOST OF ITS LIFE AND DRIVEN ONLY IN THE SUMMER. IN THE WINTERS OF MICHIGAN IS WAS HOUSED IN A CLEAN DRY GARAGE. THIS KIA WAS A 2 OWNER CAR. I AM THE SECOND OWNER. I HAD DRIVEN IT ONE WINTER AND THIS SUMMER TOOK IT TO GET AN ALIGNMENT BECAUSE IT PULLED TO THE RIGHT. ALIGNMENT CENTER COULD NOT DO THE ALIGNMENT BECAUSE THE WHOLE RIGHT DRIVERSIDE OF THE FRAME WAS RUSTED OUT BEYOND THEIR SAFTY STANDARDS. THE KIA WAS PULLING TO THE RIGHT BECAUSE THE WHOLE FRAME ON THE RIGHT SIDE WAS 80% RUSTED OUT AND THE LEFT SIDE WAS ALSO BUT NOT TO THE EXTENT OF THE RIGHT SIDE. THERE ARE FOOT LONG GAPING HOLES IN THE FRAME DUE TO THE RUSTING. IT IS IRREPARABLE. THERE IS NO SAFE SPOT TO WELD TO TO FIX IT EITHER. AFTER A RAIN I NOTICED THE POOLS OF WATER GO DIRECTLY UNDER THE KIA INSTEAD OF ON THE SIDES POOLING AND DRIPPING OFF THE FRAME ON EACH RIGHT AND LEFT SIDE. A FLAW OF DESIGN BUT A DEADLY IF TRAVELLING AND THE CAR SNAPS IN HALF. THE KIA LOOKS PERFECT AND RUNS PERFECT. THE UNDERSIDE IT'S FRAME IS TOTALLY RUSTED BEYOND REPAIR. KEPT IN A GARAGE AND OUT OF ELEMENTS FOR VIRTUALLY ALL OF ITS LIFE, THIS SHOULD NOT HAVE HAPPENED. DEFECTIVE STEEL ? DEFECTIVE BODY DESIGN? DEFECTIVE KIA. NOT SAFE NOT DRIVABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351260August 25, 2020
ENGINE
MY 2017 KIA SORENTO HAS 73,000 MILES AND BEFORE THE LAST OIL CHANGE I OBSERVED THE OIL LIGHT CAME ON. THE KIA DEALER INFORMED ME THAT MY ENGINE IS BURNING OIL AND IT WAS 2 QUARTS LOW ON OIL. I HAVE THE 100,000 MILE WARRANTY ON THE SUV. KIA DEALER SERVICE INFORM ME TO COMEBACK AFTER 1,000 MILES AND THEY WILL CHECK IT AGAIN. THE ENGINE SHOULD NOT BE BURNING OIL AT 73,000 MILES. I GET MY OIL CHANGE EVERY 3,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350917August 24, 2020
STRUCTURE:BODY, FUEL/PROPULSION SYSTEM, WHEELS
PLEASE BE ADVISED THIS IS IN ADDITION TO THE FUEL TANK CORROSION PREVIOUSLY REPORTED. THE UNDERSIDE OF THE VEHICLE IS EATEN UP WITH RUST. IT IS AFFECTING THE UNIT BODY AS WELL AS SEVERAL STRUCTURAL MEMBERS OF THE VEHICLE. HAVE SPOKEN WITH KIA AND THEY REFUSE TO DO ANYTHING ABOUT IT. I FEEL THAT THIS IS A SERIOUS ISSUE AS IT IS AFFECTING THE ENTIRE STRUCTURAL INTEGRITY OF THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351002August 24, 2020
UNKNOWN OR OTHER
I WAS DRIVING DOWN THE FREEWAY, WHICH WAS WELL PAVED, NO CONSTRUCTION IN THE AREA AND NO SEMI-TRUCKS NEARBY. I WAS IN THE MIDDLE LANE TRAVELING AT 70 MPH, WHEN I HEARD A LOUD EXPLOSION WHICH SOUNDED LIKE A GUN SHOT. THE SOUND WAS SO LOUD, I THOUGHT I WAS REAR ENDED BY ANOTHER VEHICLE TRAVELING AT A HIGH SPEED. FRIGHTENED, I GLANCED AT MY REARVIEW MIRROR AND SEEN MY REAR WINDOW WAS INTACT. THIS IS WHEN I SEEN PIECES OF GLASS FLYING BACK TOWARDS THE CAR BEHIND ME. I FINALLY REALIZED THAT IT WAS MY SUNROOF THAT HAD EXPLODED. I SLOWED DOWN AND MOVED OVER TO THE SLOW LANE. THE DRIVER THAT WAS BEHIND ME, PULLED ALONGSIDE ME IN DISBELIEF AS TO WHAT HAD JUST OCCURRED. AFTER REALIZING I WAS OK, HE CONTINUED ON HIS WAY. I PULLED OFF AN EXIT AND PARKED ON A STREET AND PHOTOGRAPHED THE SHATTERED SUNROOF. IT WAS IN THAT MOMENT I WAS THANKFUL MY WIFE AND KIDS WERE NOT IN THE CAR WITH ME OR THAT I WAS UTILIZING THE SUNROOF. IF THIS WAS THE CASE, THE GLASS COULD HAVE CAUSED SEVERAL INJURIES OR LED TO A MULTIPLE VEHICLE CRASH ON THE FREEWAY DUE TO THE GLASS FALLING DOWN ON TOP OF ME. AFTER TAKING SEVERAL PHOTOGRAPHS, I CALLED MY INSURANCE COMPANY WHO STATED I COULD FILE A CLAIM OR SEE IF THE DEALERSHIP WOULD TAKE CARE OF THE ISSUE. I DROVE TO THE DEALERSHIP I PURCHASED THE VEHICLE AT, AND EXPLAINED THE TRAUMATIC EVENT THAT HAD JUST OCCURRED. THE KIA DEALERSHIP JUST INFORMED ME THERE WAS NOTHING THEY COULD DO AND COMPARED IT TO ME DRIVING OFF THE LOT AND RUNNING OVER A NAIL WITH MY TIRE. THIS RESPONSE WAS VERY FRUSTRATING AND I EXPLAINED TO THEM THIS WAS AN ISSUE THAT IS COMMONLY REPORTED ONLINE. AGAIN, I WAS TOLD THERE WAS NOTHING THEY COULD DO AND FOR ME TO FILE A CLAIM WITH MY INSURANCE. THIS WAS A SCARY SITUATION TO EXPERIENCE AND I WOULD LIKE TO SEE A RECALL OF THIS VEHICLE TO FIX THE ISSUE OR INFORM CONSUMERS BEFORE IT HAPPENS SO IT DOES NOT CAUSE ANY FUTURE INJURIES OR DEATHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350779August 22, 2020
STRUCTURE:BODY
THE PEARL WHITE PAINT IS PEELING FROM THE CAR BADLY ON BOTH SIDES OF THE WINDOW SHIELD. CAR HAS NEVER BEEN REPAINTED. THE FACTORY PAINT IS PEELING EXCESSIVELY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350661August 21, 2020
EXTERIOR LIGHTING
WHEN TURNING ON THE LIGHTS TO DRIVE AT NIGHT, THEY WILL GO OUT WITHOUT WARNING. WHEN I TURN ON THE HIGH BEAMS, THE SAME THING HAPPENS. AFTER THIS BACK AND FORTH, THE PROBLEM GOES AWAY UNTIL THE NEXT NIGHT. I CANNOT DRIVE THE CAR AT NIGHT NOW. MY MECHANIC IS RESEARCHING THIS ISSUE AND THERE IS A RECORD OF THIS PROBLEM ON LINE. I HAVE NOT HEARD ABOUT A RECALL YET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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