Kia Sorento Complaints

10,397 consumer complaints on file.

#11396426February 16, 2021
ENGINE
TL* THE CONTACT OWNS A 2016 KIA SORENTO. THE CONTACT STATED THAT WHILE HIS DAUGHTER WAS DRIVING AT AN UNDISCLOSED SPEED, SHE NOTICED AND ABNORMAL SOUND COMING FROM THE VEHICLE. THE CONTACT STATED THAT CHECK ENGINE WARNING WAS LIGHT ILLUMINATED. THE CONTACT CHECKED THE ENGINE OIL LEVEL AND NOTICED THAT THE OIL LEVEL WAS VERY LOW. THE CONTACT STATED THAT THERE WAS NO VISIBLE LEAKS. THE DRIVER FELT THE VEHICLE WAS UNSAFE TO DRIVE AND HAD THE VEHICLE TOWED TO GARY LANG AUTO GROUP (1107 S STATE ROUTE 31, MCHENRY, IL 60050 (815) 669-5966) WHERE IT WAS DIAGNOSED AND DETERMINED THAT AN OIL AND FILTER CHANGE WAS NEEDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED A CASE NUMBER. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 18V907000 (FUEL SYSTEM, GASOLINE) AS A POSSIBLE SOLUTION HOWEVER, THE VIN WAS INVALID. THE FAILURE MILEAGE WAS APPROXIMATELY 65,218.*DT CONSUMER STATED OIL CONSUMPTION IS AN ONGOING ISSUE.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396451February 16, 2021
ENGINE
DRIVING HOME FROM 30 MILE TRIP AND ENGINE MADE A BIG TICKING NOISE THEN A BOOM. LOTS OF SMOKE COMING FROM HOOD AND COASTED TO STOP. ONLY HAS 107K MILES. NEVER HAD A CAR DO THIS BEFORE. GOT IT ANALYZE FROM GARAGE AND THERE IS A HOLE IN THE ENGINE BLOCK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396479February 16, 2021
STRUCTURE:BODY
STARTING A YEAR AGO, THE PAINT ON MY 2015 VEHICLE (LESS THAN 60K MILES) BEGAN TO FLAKE OFF. I HAVE THE KIA PEARL WHITE COLOR AND MY STORY IS CONSISTENT WITH THE HUNDREDS OF OTHER CASES ONLINE. THE PAINT FLAKES OFF WITH PRESSURE FROM A GARDEN HOSE. I KEEP MY CAR CLEAN AND DETAILED (TWICE A YEAR). THERE ARE NO DENTS OR MARKS AT ANY OF THE LOCATIONS VALIDATING THAT THIS ISN'T DAMAGE FROM A ROCK OR ROAD DEBRI. I HAVE TAKEN MY CAR TO SEVERAL PAINT AND BODY SHOPS AND THEY ALL RECOMMEND THE PAINT BE REMOVED COMPLETELY AS MY ONLY OPTION OF REPAIR BECAUSE THE ORGINAL PAINT IS NOT BONDED PROPERLY TO THE BODY. KIA REFUSES TO ADMIT THAT THIS IS A DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396551February 16, 2021
ELECTRICAL SYSTEM
MY HEADLIGHTS AND BRAKE LIGHTS KEEP GOING OUT. I HAVE REPLACED THEM ALL TWICE IN A YEAR. ON TOP OF THAT, EVERY TIME I'VE HAD TO CHANGE MY HEADLIGHTS, I'VE ALSO HAD TO CHANGE THE WIRING HARNESS THAT THE LIGHT GOES INTO. IT'S LIKE THE IT EXPLODES AND MELTS THE PIECE THAT THE LIGHT SNAPS INTO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396187February 14, 2021
STRUCTURE:BODY
A LARGE PORTION OF PAINT ON THE A PILLAR BUBBLED AND CAME OFF. PAINT IS CHIPPING IN OTHER PLACES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396059February 13, 2021
ENGINE, EXTERIOR LIGHTING, VEHICLE SPEED CONTROL
I BOUGHT MY 2016 KIA SORENTO IN 2019 SINCE I PURCHASED IT THE MOTOR HAS WENT OUT IN IT WHICH HAD TO BE REPLACED WHICH I HAD TO PAY THE WARRANTY FEE PLUS OTHER COST NOT INCLUDED IN THE WARRENTY, I HAVE HAD TO CHANGE MY BACK TAIL LIGHT AT LEAST ONCE A MONTH BECAUSE IT KEEPS GOING OUT AND I DON'T KNOW WHY THE TRANSMISSION SEEMS TO STALL WHEN I TRY TO ACCELERATE IT MAKES A NOISE THAT SOUNDS LIKE OPEN AIR THE CAR JUMPS SLIGHTLY SOMETIMES AND AT TIMES IT WON'T ACCELERATE HERE RECENTLY ON 2 OCCASIONS THE ACCELERATOR STILL ACCELERATED AFTER I REMOVED MY FOOT FROM THE PEDAL THIS SCARED ME MAINLY BECAUSE MY KIDS WERE IN THE CAR AND IT SEEMED LIKE IT WAS ACCELERATING TO FULL CAPACITY AFTER TAPPING THE PEDAL WITH MY FOOT MULTIPLE TIMES IF FINALLY RELEASED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396109February 13, 2021
ELECTRICAL SYSTEM
MY ALTERNATOR WENT OUT AND KIA REPLACED IT, I WAS STILL UNDER WARRANTY WITHIN 15 MONTHS THE SECOND ALTERNATOR WENT OUT ON THE FREEWAY TRAVELING AT 70 M HR THE CAR WITH NO WARNING THE CAR COMPLETELY DIED ON THE INSIDE LANE NO BRAKES, NO GAS, NO LIGHTS, THIS WAS SUCH A DANGEROUS WE COULD HAVE BEEN KILLED I HAD TO PAY OVER 900.00 TO GET THIS REPLACED, I'M CONSTANTLY HAVING TO REPLACE BATTERIES AND ALTERNATORS I'M KNOW FOR THE 3RD TIME HAVING TO HAVE THIS DONE AGAIN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395866February 12, 2021
SERVICE BRAKES, ENGINE, SUSPENSION
2011 KIA SORENTO EX 3.5 ENGINE SPORT UTILITY VEHICLE HAS RANDOMLY CHANGED IN THE WAY ITS FEELS SAFE WITH ROUGH INSTABILITY IN MY SUSPENSION COMPONENTS.MY BRAKES FAILED WHILE DRIVING ON A RANDOM BASIS AS WELL AS WHEN CAR IS PARKED WILL RANDOMLY CLICK IN MY GEAR SHIFT MECHANISM AND WILL FAIL TO LOCK WHEN CAR IS PARKED AND SHUT OFF IT WILL CLICK WHEN BRAKES ARE DEPRESSED.MY FRONT LIGHTS HAVE DIMMED AND BOTH BRAKE LIGHTS HAVE BURNED OUT CONSISTENTLY AS WELL AS MY STEERING WHEEL HAS FAILED WITH ELECTRICAL COMPONENTS RANDOMLY.CAR HORN IS INOPERABLE AND MY CRUISE CONTROL STOP FUNCTIONING. MY ALTERNATOR BURNED OUT ON ME AND MY CAR HAS HISTORIAL PROOF OF CONSISTENT MAINTENANCE WITH CAR FAX REPORT IN HAND .MY GAS MILAGE HAS SINCE DECREASED. MY SUSPENSION FEELS UNSAFE TO DRIVE AND REALLY BAD ON BUMPS AND AVERAGE ROAD CONDITIONS ARE ALSO VERY UNPLEASANT SO I HAVE PARKED IT UNTIL IT'S FIXED FOR ACTIVE RECALLS AND OTHER POTENTIAL MANUFACTURER DEFECTS
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11395966February 12, 2021
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT STATED THE VEHICLE WAS CONSUMING AN EXCESSIVE AMOUNT OF ENGINE OIL. THE VEHICLE WAS TAKEN TO KIA CHULA VISTA (540 AUTO PARK DR, CHULA VISTA, CA 91911, (619) 656-2700) WHERE IT WAS DIAGNOSED WITH NEEDING THE TRANSMISSION AND CATALYTIC CONVERTER TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT CONTINUED TO EXPERIENCE THE FAILURE. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 20V750000 (ENGINE) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 99,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395684February 11, 2021
ENGINE, SEATS
THE ENGINE HAS AN OIL LEAK AND NOW A CRACKED 4TH CYLINDER CAUSING A $638 BILL AT THE MECHANIC TO KEEP THE CAR RUNNING AT BARE MINIMUM. THE ENGINE WAS A RECALL REPLACEMENT AND I BELIEVE IT SHOULD BE PART OF THE 12/2/2020 RECALL. THIS IS CAUSING HARDSHIP FOR MY FAMILY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395835February 11, 2021
ENGINE
THE ENGINE STOPPED, I HAVE TO BUY A USED ENGINE, WHICH I HAVE THE DOCUMENTS TO SHOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395518February 10, 2021
EXTERIOR LIGHTING
WAS DRIVING HOME ON ICY SNOW COVERED ROADS WITH THREE CHILDREN IN MY VEHICLE WHEN ALL OF A SUDDEN MY PASSENGER LOW BEAM LIGHT WENT OUT MAKING IT DIFFICULT TO SEE THE ROAD. ON TOO OF THE SNOW AND ICE MIXTURE I WAS ALSO TRAVELING THROUGH AN AREA OF CONSTRUCTION SO ALL THE STREET LIGHTS WERE OUT AND HAVING ONLY ONE HEADLIGHT MADE IT DIFFICULT AND SCARY TO NAVIGATE THE ROAD AND ALL THE CONSTRUCTION COMES. I DROVE THE REST OF THE WAY HOME WITH MY HIGH BEAMS ON AND THE NEXT DAY IMMEDIATELY BOUGHT A REPLACEMENT BULB. WHICH WAS A WASTE OF MONEY.....BECAUSE THE BULB IS NOT THE ISSUE. BEING A SINGLE MOM OF 3 I DO NOT HAVE MONEY TO BE WASTING AND NOW I'M NOT ONLY OUT THE MONEY FOR THE BULB BUT I STILL HAVE TO PASSENGER SIDE LOW BEAM MAKING IT UNSAFE FOR ME TO DRIVE AT NIGHT AND I CANNOT AFFORD A TICKET FOR DRIVING EVERYWHERE WITH MY HIGH BEAMS ON. FROM READING ALL THESE COMPLAINTS IT SOUNDS LIKE THE WHOLE ASSEMBLY NEEDS REPLACED WHICH IS EXPENSIVE AND ALSO NOT SOMETHING I WILL BE ABLE TO AFFORD ANYTIME SOON. I JUST BOUGHT THIS VEHICLE USED A COUPLE MONTHS AGO AND I HAVE LOVED IT UP UNTIL NOW. I WISH THAT KIA WOULD ISSUE A RECALL AND FIX WHAT IS OBVIOUSLY A MANUFACTURERS MISHAP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395611February 10, 2021
ENGINE, FUEL/PROPULSION SYSTEM
WHEN DRIVING HOME I PULLED INTO MY NEIGHBORHOOD AND STARTED TO SMELL SLIGHT GAS, WHEN I GET TO MY HOUSE A PULLED INTO THE DRIVEWAY SMOKE STARTED COMING FROM UNDER THE HOOD. IN AN ATTEMPT TO OPEN THE HOOD I NOTICED FLAMES COMING FROM UNDER THE CAR. I CALLED 911 AND MY FRIEND WENT TO GET A FIRE EXTINGUISHER. THE FIRE EXTINGUISHER DID NOT WORK AS THE FIRE GREW BIG AND FAST. WHEN THE FIRE DEPARTMENT ARRIVED THE FRONT OF THE CAR WAS COMPLETELY ON FIRE. NO RECENT WORK HAS BEEN DONE OF THE CAR BESIDES REGULAR OIL CHANGES. THE CAR WAS DRIVING PERFECTLY FINE AND NO WARNING LIGHTS OR WEIRD NOISES BEFORE IT CAUGHT FIRE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11395384February 9, 2021
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE VEHICLE STALLED. THE OIL WARNING LIGHT WAS ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V750000 (ENGINE). THE VEHICLE WAS TOWED TO BALD HILL KIA (1021 BALD HILL RD, WARWICK, RI 02886, (844)707-1516) AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS OVER THE REPAIR MILEAGE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 153,000.*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395472February 9, 2021
FUEL/PROPULSION SYSTEM, ENGINE
I HAD A BURNING OIL SMELL COMING INTO THE CAB OF THE CAR AND SMOKE POURING OUT OF THE ENGINE. I WAS DRIVING HOME AND NOTICED IT WHEN I GOT HOME FROM WORK. WE TOOK IT TO THE KIA DEALERSHIP THE NEXT DAY AND IT SMELLED BAD, BUT DIDN'T OVERHEAT. I TOOK IT IN AND IT HAD MULTIPLE OIL AND FUEL LEAKS. THEY REPLACED THE VALVE COVER GASKET AND FUEL LINE AND RESEALED THE FRONT COVER AND LOWER OIL PAN. THIS IS VERY SIMILAR TO ANOTHER RECALL (RECALL #20V750000) THEY HAVE ON A DIFFERENT 2.4L ENGINE. I CALLED THE CUSTOMER RELATIONS AT KIA AND THEY SAID THAT NO ISSUES HAD BEEN RELATED, BUT I'VE HAD MANY OTHER RECALLS ON MY ENGINE ALREADY AND HAVE A WARRANTY ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395495February 9, 2021
ENGINE
I HAVE 112782 MILES ON THIS CAR. I GOT A CHECK ENGINE LIGHT COME ON AND FOUND THAT HAD A CODE P200A.AN INTAKE MANIFOLD BANK #1 PROBLEM.AFTER DOING RESEARCH ON THIS IT LOOKS LIKE A LONG ONGOING PROBLEM WITH HYUNDAI AND KIA'S.4 CYLINDER AND 6 CYLINDERS ENGINES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395119February 8, 2021
ENGINE
ENGIN STOPPED IN THE HIGHWAY DIDN'T START AFTER THAT. ALL THE SERVICES DONE IN THE DEALERSHIP. NOTHING WRONG EXCEPT ENGINE FROZEN. DEALER TRIED TO START CRANK MANUALLY BUT DIDN'T TURN. I WENT THROUGH THE DEALER FOR NESSASORY HELP BUT FAILED. STILL THE CAR SITTING IN GARAGE IN MY HOUSE SINCE THAT. I GOT ALL THE PROOFS OF THE SERVICES AND THE BLACK AND WITE PRINT OUTS OF THE DEFECTS WHICH MENTIONED. DEALER DIDN'T HELP ME AND I AM STILL TRYING TO FIND A LAWYER TO GO AGAINST THE COMPANY FOR THE REFUSAL FOR FIXING MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395143February 8, 2021
ENGINE, UNKNOWN OR OTHER
PROBLEM OCCURRED AROUND 115000 MILES. THE PROBLEM SURFACED AS THE HEATER FAILING TO PROVIDE HEAT. INITIAL DIAGNOSIS FROM REPAIR SHOP WAS A CYLINDER HEAD GASKET LEAK. A SECOND SHOP DIAGNOSIS WAS A BAD THERMOSTAT. THE THERMOSTAT WAS REPLACED BUT SEVERAL WEEKS LATER CAR OVERHEATED WITH SMOKE ALSO COMING FROM TAILPIPE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395316February 8, 2021
UNKNOWN OR OTHER
FRONT DRIVER SIDE DOOR HANDLE INOPERABLE FROM THE EXTERIOR HANDLE WITH NO PRIOR COMPLICATIONS OR DAMAGE ENSUED. KNOWN PROBLEM IN 2011 KIA SORENTO MODELS AND NOT RESOLVED IN NEWER MODELS. THIS CAN CAUSE MAJOR ISSUES IN SAFETY ESPECIALLY IN EMERGENCY SITUATIONS. THIS SHOULD BE RESOLVED IMMEDIATELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395068February 7, 2021
EXTERIOR LIGHTING
CAR WAS DRIVEN A NIGHT AND HEADLIGHT WERE TERRIBLE. VAGUELY LIGHTS A A ROAD SIGN ON A DARK STREET AT 100 YARDS. BOTH BULBS HAVE BEEN RECENTLY REPLACED. SEEMS TO BE VERY COMMON WITH THESE CARS. CONTACTED KIA AND GOT NO HELP OTHER THAN TAKE TO DEALER AND PAY SERVICE FEE. OTHERS HAVE RECEIVED NO HELP. USUAL ARE TOLD IT IS JUST THE WAY THESE LIGHTS ARE. THESE LIGHT WILL NOT LIGHT A CLOSED GARAGE AT NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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