Kia Sorento Complaints

10,397 consumer complaints on file.

#11399468March 6, 2021
EXTERIOR LIGHTING
MY PASSENGER SIDE HEADLIGHT KEEPS GOING OUT. I HAVE REPLACED IT ALMOST A DOZEN TIMES. BRAKE LIGHTS HAVE WENT OUT TWICE WITHIN A YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399241March 5, 2021
LANE DEPARTURE: BLIND SPOT DETECTION
WHILE DRIVING ON THE INTERSTATE HIGHWAY FOR A DURATION OF 1 TO 3 HOURS THE "COLLISION AVOIDANCE SYSTEM" FAULTS OUT, LIGHTS A WARNING ON THE DASH AND TOTALLY STOPS FUNCTIONING. THE TEXT WARNING GOES AWAY AFTER A FEW SECONDS AND A TRIANGULAR WARNING LIGHT STAYS ON. THE SYSTEM REMAINS INOPERABLE FOR THE BALANCE OF THE TRIP. OVERNIGHT SOMETIMES THE SYSTEM APPEARS TO RESET AND EVERYTHING RETURNS TO NORMAL AND THE SYSTEM AGAIN WORKS FOR 1 - 3 HOURS THEN THE CYCLE REPEATS ITSELF. WE ARE SENIOR CITIZENS AND SPECIFICALLY BOUGHT THIS VEHICLE FOR THIS SAFETY FEATURE. THE FACT THAT IT IS NOT RELIABLE IS A SERIOUS SAFETY CONCERN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399069March 4, 2021
SUSPENSION
VEHICLE WAS BEING OPERATED AT A SPEED OF 35 MPH WHEN THE RIGHT FRONT STRUT SUFFERED A STRUCTURAL FAILURE. THERE WAS NO IMPACT, STRUT FAILED DUE TO CORROSION. VEHICLE HAS 85500 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399219March 4, 2021
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
MY HEADLIGHTS KEEP BLOWING OUT. I HAVE BEEN CHANGING THEM EVERY 2-4 MONTHS FOR THE PAST YEAR. THEY SUGGESTED I CHECK FOR RECALLS AND NOTHING. THIS COULD BE VERY DANGEROUS AND BUYING HEADLIGHTS EVERY 2-4 MONTHS GETS EXPENSIVE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398823March 3, 2021
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
THE CONTROL OPTION FUNCTIONS ON THE STEERING WHEEL FAIL. CRUISE CONTROL, RADIO, AND PHONE BUTTONS ALL HAVE FAILED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398887March 3, 2021
STRUCTURE:BODY
THE PAINT ON MY 2015 KIA SORENTO COMING OFF IN NUMEROUS SPOTS THROUGHOUT THE VEHICLE. THE WORST SPOT IS JUST ABOVE THE WINDSHIELD ON THE PASSENGER SIDE. I'M AFRAID THIS WILL LEAD TO THE BARE METAL RUSTING, CAUSING LEAKAGE AROUND THE WINDSHIELD OR EVEN WORSE, WEAKENING THE INTEGRITY OF THE ROOF AND THE AREA SURROUNDING THE WINDSHIELD. THE VEHICLE IS PAINTED WHITE METALLIC. I HAVE NOTICED MANY OTHER WHITE KIA PRODUCTS HAVING SIMILAR ISSUES. I CONTACTED ME DEALERSHIP AND WAS TOLD THEY ARE AWARE OF THE PROBLEMS BUT IT'S NOT A RECALL. WE PURCHASED THE EXTENDED BUMPER TO BUMPER WARRANTEE BUT WE WERE TOLD BY THE DEALERSHIP THAT PAINT ISN'T INCLUDED. I FIRST NOTICED THE ISSUE IN THE FIRST FEW YEARS OF OWNERSHIP BUT THE ISSUES HAVE CONTINUED TO GET BIGGER AND HAVE OCCURRED IN OTHER PLACES ON THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398981March 3, 2021
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V750000 (ENGINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO JERRY SEINER KIA SOUTH JORDAN (10301 S JORDAN GATEWAY, SOUTH JORDAN, UT 84095, (801) 506-6283) AND WAS DIAGNOSED WITH AN OIL LEAK. THE DEALER ALSO CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399005March 3, 2021
ENGINE, POWER TRAIN
STARTED GOING UP A MOUNTAIN HIGHWAY AND MY CAR STARTED JUMPING AND IMMEDIATELY DECREASED SPEED. IT WOULD NOT GO AND KEPT SKIPPING, LIKE A STOP AND GO TYPE OF DEAL. MY CHECK ENGINE LIGHT STARTING FLASHING AND I HAD TO PULL OVER. AFTER I GOT MY CAR TOWED IT WAS FOUND THAT THE CAR HAD ZERO OIL IN IT. LIKE BONE DRY BUT WITH ZERO LEAKS ANYWHERE. THE MECHANIC CHECKED EVERYTHING TWICE TO MAKE SURE EVERYTHING ELSE WAS INTACT AND IT WAS. MY OIL LIGHT NEVER CAME ON AND IT NEVER SMOKED OR OVERHEATED. I HAD ZERO INDICATION THAT THE CAR DIDN'T HAVE OIL. I WAS 900+ MILES FROM MY NEXT OIL CHANGE. IT WAS LIKE THE OIL EVAPORATED INTO THIN AIR. WE ARE COMPLETELY BAFFLED AS TO WHAT HAPPENED AND WHY THE CAR DIDN'T HAVE ANY OIL IN IT. BECAUSE OF NO OIL, A PISTON BROKE AND THE ENGINE THREW A ROD AND IT IS RUINED. MY CAR NEEDS A WHOLE NEW ENGINE NOW. THE MECHANIC STATED THAT THE ONLY THING WRONG WITH THE CAR WAS NO OIL AND THAT IT WAS LIKE IT JUST DISAPPEARED BECAUSE THERE WAS NO OIL RESIDUE ANYWHERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398732March 2, 2021
STRUCTURE:BODY
OPENED PREVIOUS NHTSA ID 11398106. ADDING ADDITIONAL INFO FOR ALL. MAIN ISSUE IS THE PAINT CHIPPING AND MAINLY PEELING SEVERELY ACROSS AND ABOVE WINDSHIELD WITH RUST. OTHER PAINT CHIPPING AROUND VEHICLE ALSO, MINOR. RESEARCH SHOWS THIS HAPPENING TO MAINLY THE 2014 KIA SORENTO SUV WITH (SNOW WHITE PEARL) PAINT COLOR. READ YOUR INFO TAG ON DRIVER SIDE DOOR JAM TO VERIFY. MINE WAS MANUFACTURED AUG/16/13 AT GEORGIA INC. NHTSA HAS ABOUT 105 PAINT COMPLAINTS OUT OF 461 ON THE 2014 KIA SORENTO SUV. I READ MOST UNDER 'STRUCTURE OR OTHER' LISTINGS. THERE IS ALSO A FACEBOOK PAGE FOR ALL TO VIEW AND COMPLAIN FOR 'KIA SORENTO PEARL WHITE PAINT PEELING, CHIPPING AND DELAMINATION'. HOPE THERE IS A LAWYER OUT THERE WHO HAS THIS ISSUE AND CAN FILE A CLASS ACTION SUIT FOR ALL OF US. BECAUSE KIA WON'T TAKE CARE OF THIS ISSUE. HOPEFULLY NHTSA WILL SEE IT AS A ISSUE, MAINLY WHEN THE PEELING OF PAINT AND RUSTING IS OCCURRING AROUND THE WINDSHIELD. THIS JEOPARDIZES THE TIGHT SEAL OF RUBBER HOLDING THE WINDSHIELD IN PLACE. GOD FORBID THE WINDSHIELD DETACHES WHILE DRIVING ON THE HIGHWAY. THANK YOU ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398438March 1, 2021
STRUCTURE:BODY, UNKNOWN OR OTHER
MY PAINT ON MY KIA SORENTO HAS BEEN CHIPPING AWAY. I'VE HAD THIS VEHICLE FOR LESS THAN 2 YEARS, IT STARTED TO CHIP ALITTLE AROUND 8 MONTHS AGO, AND SINCE HAS GOTTEN SO BAD ACROSS ALMOST ALL THE ENTIRE TOP OF THE WINDSHIELD AND SLOWLY STARTING TO CHIP ALL THROUGHOUT THE REST OF MY VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398604March 1, 2021
ENGINE
MY 2017 KIA SORENTO HAS HAD REPEATED OIL LEAKS DUE TO MULTIPLE OIL PRESSURE SWITCH ASSEMBLY FAILURES. AT 27,000 MILES MY KIA EXPERIENCED A SIGNIFICANT OIL LEAK (IDENTIFIED BY ME DUE TO THE STRONG SMELL OF OIL BURNING COMING FROM THE A/C.) KIA REPLACED THE OIL PRESSURE SWITCH PART #94750-37100 AT THAT TIME. AGAIN AT 60,000 THIS SAME PART FAILED (AGAIN IDENTIFIED BY THE STRONG SMELL OF BURNING OIL COMING FROM THE ENGINE) AND ONCE AGAIN KIA REPLACED THE OIL PRESSURE SWITCH (PART #94750-37100.) HAVING THE SAME PART FAIL TWICE IN 60,000 AND HAVING OIL LEAKS REPEATEDLY IS NOT ONLY A FIRE HAZARD (I WOULD POINT YOU TO A SIMILAR PROBLEM YOU FORCED GM TO PERFORM A RECALL IN 2015) BUT THIS COULD SEVERELY SHORTEN THE LIFE OF THE CAR ENGINE AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398608March 1, 2021
ENGINE, UNKNOWN OR OTHER
EVERY 500 MILES I AM ADDING A QUART OF OIL TO MY 2014 KIA SORENTO. PLUS THE OIL LIGHT IS NOT TURNING ON WHEN THE DIPSTICK IS SHOWING BELOW LOW ON OIL. THERE ARE SEVERAL ONLINE FORUMS THAT HAVE NOTED AS MANY OTHER KIA VEHICLES HAVE HAD THIS ISSUE: SITED REFERENCES: CAR GURUS: HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T57466_DS944098?SNTEMLID=5086909646#MSG1125429 KIA FORUM: HTTPS://WWW.KIA-FORUMS.COM/THREADS/2-4-OIL-CONSUMPTION.344078/ MOTOR BISCUIT: HTTPS://WWW.MOTORBISCUIT.COM/A-2016-KIA-SORENTO-OWNER-EXPERIENCED-AN-EXPENSIVE-PROBLEM-AT-THE-WORST-TIME/ I HAVE TAKEN IT IN TO A MECHANIC AND THEY ARE NOT SURE HOW TO ADDRESS THE ISSUE. I ALSO BROUGHT IT TO MEDVED KIA DEALERSHIP IN WHEAT RIDGE COLORADO FOR AN OIL CONSUMPTION TEST, I BROUGHT IT IN EVERY 500 MILES TO CHECK THE OIL CONSUMPTION. AFTER 3000 MILES THE OIL WAS DOWN A TOTAL 2.5 QUARTS. THE DEALERSHIP TOLD US THEY CONTACTED KIA HEADQUARTERS AND SAID THERE IS NOTHING THEY CAN DO UNTIL THERE IS A ENGINE FAILURE, BUT OUR CONCERN IS IF SOMEONE IS UNAWARE OF THE OIL CONSUMPTION (OR IF WE FORGET TO PUT OIL IN OUR CAR AT 500 MILES) ISSUE AND THEIR ENGINE SEIZE ON THE HIGHWAY THIS COULD PUT THEM AND OTHER VEHICLES ON THE HIGHWAY IN A POTENTIAL DANGEROUS OR LIFE THREATENING SITUATION. ADDITIONALLY, THE USER MANUAL STATES (PAGE 7 | 11) UNDER NORMAL CONDITIONS YOU SHOULD CHANGE YOUR OIL EVERY 7500 MILES, THE VEHICLE TAKE 5 QUARTS, SO IF WE WAITED FOR THE 7500 MILES THE ENGINE WOULD SEIZE OR EXPLODE. KIA HAS ISSUED AN EXTENDED WARRANTY FOR ENGINE DEFECTS AND FIRES, BUT IT DOES NOT DETAIL THE OIL CONSUMPTION ISSUE, I THINK THIS SHOULD BE LOOKED INTO AS MANY PEOPLE ARE HAVING THE SAME ISSUE. HERE IS THE EXTENDED WARRANTY LINK: HTTPS://WWW.CARCOMPLAINTS.COM/NEWS/2020/KIA-ENGINE-RECALL-EXTENDED-WARRANTY.SHTML THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398152February 27, 2021
POWER TRAIN, BACK OVER PREVENTION: WARNINGS, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
THE ENGINE LIGHT CAME ON AND ALL OF A SUDDEN, I COULDNT ACCELERATE ANY LONGER. IT OCCASIONALLY GOES OFF BUT ANYTIME IT COMES ON, I CANT ACCELERATE AND THE CAR JERKS WHEN CHANGING GEAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398161February 27, 2021
ENGINE
2/26/21 ENGINE FAILURE CYLINDER 4 LOSS OF COMPRESSION POSSIBLY DUE TO DEBRI IN THE ENGINE DURING ASSEMBLY. P0304 CODE MISFIRE IN CYLINDER 4. I HAVE CALLED OTHER KIA DEALERSHIPS TO ASK IF ANYONE ELSE HAD THIS SAME ISSUE AND THEY TOLD ME YES. JOHNSTOWN PA, TEAM KIA WHERE I WAS TOWED TO INFORMED ME OF THE SAME ISSUE INVOLVING CYLINDER 4. I WAS DRIVING TO PITTSBURGH, PA ON THE PA TP ABSOLUTELY LOSS POWER CLIMBING THE MOUNTAIN. I WAS GOING APPROX 70 MPH IN THE LEFT LANE WITH CARS AND TRACTOR TRAILERS BEHIND ME. LUCKILY I WAS ABLE TO GET TO THE RIGHT SIDE TO PULL OVER AND CHECK OUT THE CODES. I ALWAYS CARRY A ENGINE CODE READER IN MY CAR. I HAD RESEARCHED THE MULTIPLE ISSUES WITH THE 2.4 LITER ENGINE ASSOCIATED WITH DEBRI IN THE ENGINE. I FEEL THIS FAILURE HAS SOMETHING TO DO WITH THAT. I HAVE DONE MY MAINTENANCE ON MY VEHICLE SINCE I DROVE IT OFF THE LOT IN 8/2012. I HAVE ALL REPAIR AND RECALL RECORDS ASSOCIATED WITH MY VEHICLE, I HAVE DONE ALL THE RECALLS ASSOCIATED WITH MY SUV. I HAVE ALL RECEIPTS FOR OIL CHANGES, TRANSMISSION & FRONT AND REAR DIFFERENTIAL CHANGES. I HAVE USED BG-44 PRODUCTS TO KEEP MY ENGINE VALVES CLEAN AND CLEAR OF ANY DEPOSITS. I HAVE USED SUPER UNLEADED TO CLEAN THE FUEL SYSTEM, AT EVERY OIL CHANGE I PULL THE THROTTLE BODY OFF AND CLEAN IT THOROUGHLY. THERE IS NO WAY THAT EVERYTHING I HAVE DONE COULD HAVE CAUSED THIS FAILURE WITH CYLINDER 4. I DO BELIEVE THERE IS A BREAKDOWN IN WORKMANSHIP WITH THIS ENGINE. I AM HAVING MY MECHANIC TEAR IT APART AND CHECK TO SEE IF THE CYLINDER WALL IS SCORED FROM DEBRI AT THE TIME OF ASSEMBLY AND PUSH THIS BACK ON KIA FOR REIMBURSEMENT OF THE ENGINE. I WILL UPDATE THIS SAFETY COMPLAINT AS I FIND OUT FROM MY MECHANIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398180February 27, 2021
STRUCTURE:BODY
MY 2014 KIA SORENTO'S PEARL WHITE PAINT STARTED DELAMINATING UNEXPECTEDLY. THIS IS COMMON NATION-WIDE FOR KIA VEHICLES, ESPECIALLY THOSE WITH PEARL WHITE PAINT. MY VEHICLE WAS PARKED WHEN I NOTICED THE PAINT HAD PEELED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398106February 26, 2021
STRUCTURE:BODY
PAINT CHIPPING AWAY AND RUST UNDERNEATH. APPEARS LIKE NO PRIMER WAS USED. THIS OCCURRING STILL ABOVE WINDSHIELD AND ACROSS LEFT TO RIGHT OF TOP CABIN, AT LEAST 8' UP. STARTED AS 1-2 SMALL SPOTS. KIA SERVICE BLAMED IT ON BEING HIT BY SOMETHING AND WOULDN'T GO FURTHER IN 12/2019. I TOLD THEM IT WAS FROM WIND SHEAR FROM DRIVING. AT THE TIME CAR HAS JUST OVER 30K, OUT OF PAINT WARRANTY.. NOW IT'S 20 TIMES WORSE. AUTO COLLISION SHOPS AGREED IT'S A PAINT DEFECT. I WENT TO CORPORATE COMPLAINT AND WAS SHOT DOWN SAYING IT'S UP TO LOCAL KIA JUDGMENT. NOT GOOD ENOUGH, HOPE NO ONE ELSE HAS THIS ISSUE WITH PAINT ON THEIR KIA SORRENTO SUV.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398122February 26, 2021
ENGINE
I WAS DRIVING AND THE CHECK ENGINE LIGHT JUST STARTED TO FLASH, AND THE CAR JUST DIED ON ME. I COSTED OFF TO THE EMERGENCY LANE AND WAS TOWED TO MY GARAGE. I TRIED TO START THE CAR AND LOUD BANGING AND RATTLING STARTED, IT SOUNDS LIKE A CRANK SHAFT IS BEING THROWN ROUND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397865February 25, 2021
ENGINE, STEERING, VISIBILITY/WIPER
ENGINE BURNS UP OIL VERY QUICKLY WAY BEFORE 3,000 MILES AND THERE ARE NO ALERTS THAT THE OIL IS LOW. STEERING GETS "STUCK" AT TIMES FOR BRIEF AMOUNTS OF TIME AND NEEDS TO BE READJUSTED IN THE ROAD. THIS HAPPENS ON STRAIGHT HIGHWAYS AND IN CURVE. WINDSHIELD WIPER FLUID FUNCTION DOES NOT WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397895February 25, 2021
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS AND APPROACHING AN INTERSECTION, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT SHIFTED THE VEHICLE INTO PARK AND RESTARTED THE VEHICLE. THE CONTACT STATED THAT EXCESSIVE FORCE WAS NEEDED TO FOR THE VEHICLE TO ACCELERATE. THE CONTACT FELT UNSAFE DRIVING THE VEHICLE. THE CONTACT STATED THAT THE FAILURE OCCURRED WHILE THE SPEED WAS REDUCED. TOM KADLEC KIA (4444 US-52, ROCHESTER, MN 55901, (507) 281-2222) WAS CONTACTED AND AN APPOINTMENT WAS SCHEDULED FOR THE VEHICLE TO BE DIAGNOSED BUT WAS STILL PENDING. THE VEHICLE WAS NOT YET DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED OF NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397934February 25, 2021
STRUCTURE:BODY, ENGINE, UNKNOWN OR OTHER
WHITE SMOKE IN EXHAUST AND LOUD GRIND WHEN COLD START. PAINT IS PEELING IN THE BACK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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