Kia Sorento Complaints

10,397 consumer complaints on file.

#11397714February 24, 2021
EXTERIOR LIGHTING
KEEP HAVING TO REPLACE HEADLIGHT BULBS AND NOW HEADLIGHTS DON'T WORK AT ALL ! HAD TO DRIVE HOME AT NIGHT WITH ONLY PARKING LIGHTS IN FL KEYS, VERY TERRIFYING AND NOT SAFE AT ALL. PRIOR TO THE LIGHTS NOT WORKING I WOULD HAVE TO REPLACE A BULB AT LEAST EVERY 3 MONTHS, GOT PULLED OVER ONCE BY THE POLICE BECAUSE A HEADLIGHT WAS OUT AND I DIDN'T KNOW IT WAS OUT. I HAD JUST REPLACED IT!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397724February 24, 2021
SERVICE BRAKES
ABS LIGHT WAS GOING ON AND OFF, NOW IS CONSTANTLY ON. THEN TRACTION CONTROL LIGHT GOING ON AND OFF NOW IS CONSTANTLY ON. NOW MY BRAKE LIGHT IS ON. WHEN I START THE CAR THE TIRE LIGHT FLASHES ON AND OFF WHICH CAUSES MY SPEEDOMETER TO GO UP AND DOWN. HEADLIGHTS STOPPED WORKING COMPLETELY AFTER SEVERAL BULB REPLACEMENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397502February 23, 2021
STRUCTURE:BODY
MY PEARL WHITE PAINT IS PEELING IN SHEETS ON THE REAR QUARTER PANEL ON THE DRIVERS SIDE AND IS COMING OFF ALL ALONG EACH SIDE OF THE WINDSHIELD AND IN SPOTS ALL ALONG THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397573February 23, 2021
AIR BAGS, STRUCTURE:BODY, UNKNOWN OR OTHER
MY SON WAS TRAVELING DOWN A HIGHWAY BETWEEN 45-55 MPH WHEN HE OVERCORRECTED AND MADE FULL IMPACT OF THE FRONT OF THE CAR WITH A SOLID SNOW BANK IN THE MIDDLE MEDIAN. THE RADIATOR WAS SLAMMED BACKWARDS, THE FRONT END WAS DEMOLISHED WITH AROUND $12,000 IN DAMAGE TO THE VEHICLE. THERE IS NO REASON WE CAN FIND THAT THE AIR BAGS DID NOT DEPLOY. WE BOUGHT THIS VEHICLE BECAUSE OF THE SAFETY RATING BUT NOW I AM CONCERNED THAT WE HAVE ISSUES WITH OUR AIR BAGS. WILL THEY PROTECT US IF THIS SHOULD EVER HAPPEN AGAIN?
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11397593February 23, 2021
ENGINE
THE MOTOR OIL DISAPPEARS IT'S LIKE IT JUST EVAPORATES INTO THIN AIR. IT WILL BE BONE DRY AND I HAVE NO LEAKS. I HAVE TO CHECK IT ABOUT EVERY 2 WEEKS AND REFILL IT. THIS HAS BEEN AN ONGOING PROBLEM SINCE I BOUGHT THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397642February 23, 2021
ENGINE
THE ENGINE IS USING MORE THAN 2 QUARTS OF OIL PER 1000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397372February 22, 2021
SERVICE BRAKES, ELECTRICAL SYSTEM
I RCV'D A LETTER FROM KIA RE THE HYDRAULIC ELEC CNTROL UNIT THAT IT MAY LEAK FLUID AND RESULT IN A FIRE. LTR DTD OCT 15, '20; RCV'D @ MID NOV. HAVE TRIED TELEPHONIC CONTACT W/LOCAL DEALER MANY TIMES AND GET NOWHERE- NO RETURN CALLS, NO COMMO WHATSOEVER. LTR STATES KIA HAS ADVISED DEALERS TO INSPECT, BUT NO INTEREST FROM VIVA KIA, EL PASO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397400February 22, 2021
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2015 KIA SORENTO. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, A REVVING NOISE WAS PRESENT COMING FROM THE ENGINE AND THE VEHICLE WOULD NOT PROPERLY ACCELERATE WHILE DEPRESSING THE ACCELERATOR PEDAL. ALSO AFTER USING THE REMOTE STARTER TO START THE VEHICLE, THE ENGINE WOULD NOT TURN-OFF. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE STARTER HOWEVER, THE FAILURE PERSISTED. THE LOCAL DEALER BAYSIDE KIA LOCATED AT 3188 CRAIN HWY, WALDORF, MD 20603 AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE HOWEVER, NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 118,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397159February 21, 2021
ENGINE, POWER TRAIN
I HAVE A 2020 SORENTO THAT HAS ~9,000 MILES ON IT. I WAS DRIVING ON THE HIGHWAY WHEN THE ENGINE OVERHEAT CHIME STARTED GOING OFF AND THE TEMPERATURE GAUGE WENT HOT. I PULLED OVER AND CALLED FOR HELP, THEN TRIED TO GO A SMIDGE FURTHER UP THE ROAD. WITHIN 200 YARDS IT CHIMED AGAIN AND THE TEMP WENT HOT. PUT AN ENTIRE JUG OF COOLANT IN AND MY RESCUE DRIVER INFORMED ME THAT THERE WAS A TRAIL OF COOLANT POURING OUT BEHIND ME. THERE IS NO VISIBLE DAMAGE TO THE UNDERSIDE OF THE VEHICLE OR FROM LOOKING AT THE ENGINE WITH THE HOOD UP. WE WERE TOLD THAT DUE TO THE WEATHER (MIDDLE TN) KIA ROADSIDE DOESN'T HAVE ANY TOW TRUCK DRIVERS AVAILABLE, AND NEITHER DID MY INSURANCE COMPANY. A LOCAL TOWING COMPANY IS RETRIEVING MY VEHICLE TOMORROW AND TAKING IT TO THE KIA DEALERSHIP THAT I PURCHASED FROM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397217February 21, 2021
STRUCTURE:BODY, ENGINE
I HAVE HAD COMPLETE ENGINE FAILURE WHILE DRIVING AND ALSO PAINT CHIPPING IN SEVERAL AREAS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397221February 21, 2021
EXTERIOR LIGHTING, UNKNOWN OR OTHER
I LOGGED INTO CREDIT KARMA LOOKING AT MY CAR DETAILS AND SAW THERE WAS A RECALL ON THE TRACTION. IVE NOTICED MY TRACTION LIGHT ON IN THE CAR; HOWEVER, DID NOT THINK ANYTHING OF IT AS THE BUTTON WAS PUSHED IN AS NORMAL. THE LIGHT IS ON CONSISTENTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397090February 20, 2021
ELECTRICAL SYSTEM
THERE WAS A RECALL IN 2017 FOR THE SPEED SENSOR ON THE REAR WHEELS. THE SENSORS FAILED REPEATEDLY AND KIA, ON THE RECALL JUST SPRAYED SILICONE ON THE ELECTRICAL CONNECTIONS. THE SENSORS CONTINUED TO FAIL AND ALL THE LIGHTS ON THE DASHBOARD CONTINUED TO STAY ON. AFTER THE SO CALLED RECALL FIX, I PAID $326.00 TWICE FOR THE LEFT REAR SENSOR, AND $326.00 FOR THE RIGHT REAR. HOWEVER, KIA IS NOT PLACING ANYTHING ON THE ELECTRICAL CONNECTION TO FURTHER PREVENT THE FAILURE OF THE SENSORS. IN AUGUST 2020, I PAID KIA TO REPLACE THE SENSOR ON THE REAR AND DID NOT DRIVE THE VEHICLE UNTIL JANUARY 28, 2021. UPON STARTING THE VEHICLE, THE LIGHTS STAYED ON WHICH THE DEALER STATES THAT THE SENSOR WAS BAD. I EXPLAINED THAT THE VEHICLE HAS NOT BEEN DRIVEN SINCE IT WAS REPLACED IN AUGUST 2020. AGAIN, I HAD TO PAY TO HAVE IT REPLACED AS THE DEALER SAID. WHEN I PICKED UP THE CAR, I ASKED FOR THE OLD PART, AND WAS TOLD THEY THREW IT AWAY. THE SERVICE ADVISOR REFUSED TO LOOK INTO THE TRASH TO FIND THE OLD PART. I CALLED KIA HEADQUARTERS TO MAKE A COMPLAINT AND WAS TOLD THAT THEIR SYSTEM WAS DOWN AND THEY COULD NOT TAKE MY COMPLAINT. I CANNOT CONTINUE TO PAY KIA MONEY TO KEEP REPLACING THE SENSOR, OF WHICH I CANNOT ACCESS, AND THEY KNOW THAT IT IS A DEFECT. I HAVE SPENT OVER $1200 SINCE THE RECALL WAS FIRST ISSUED ON THE SAME PROBLEM. THERE SHOULD BE A PERMANENT FIX TO THIS. THESE WIRES ARE UNDERNEATH THE CAR AND EXPOSED TO WATER FROM RAIN ON THE STREETS AS YOU ARE DRIVING. WHY KIA DO NOT FIND A WAY TO COVER THE ELECTRICAL WIRING IS WHAT I THINK SHOULD BE DONE, AND NOT HAVE ME TO PAY $300 EVERYTIME IT FAILS. THE RECALL FIX IS NOT WORKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397141February 20, 2021
SERVICE BRAKES
THE ABS DOES NOT WORK CORRECTLY. WHEN I CONTACTED KIA THEY SAID THAT THE BRAKES ARE SUPPOSED TO PULSATE MY KIA DOES NOT DO THAT WHEN I HAVE TO SLAM ON MY BRAKES THE BRAKES DO WHAT I CALL SKIP WHERE MY FOOT IS USUALLY PUSHED OFF BRAKES AND STOPS BRAKING COMPLETELY. DUE TO THIS MY FAMILY ALMOST LOST OUR LIVES WHEN I COULD AVOID A DEER THAT RAN OUT INTO THE ROAD WHEN I WAS EVATUCATING FOR HURRICANE DELTA.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11396952February 19, 2021
SERVICE BRAKES, HYDRAULIC, ENGINE
TL* THE CONTACT OWNS A 2015 KIA SORENTO. THE CONTACT STATED THAT WHILE HER MOTHER WAS DRIVING 30 MPH, THE VEHICLE STALLED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. AN AUDIBLE ENGINE FAILURE WARNING AND A NO SERVICE MESSAGE APPEARED ON THE INFOTAINMENT SYSTEM. THE CONTACT DROVE THE VEHICLE TO SUNTRUP KIA SOUTH (6263 S LINDBERGH BLVD, ST. LOUIS, MO 63123) FOR THE VEHICLE TO BE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 20V519000 (SERVICE BRAKES, HYDRAULIC) AND WAS INFORMED THAT THE RECALL COULD NOT BE SERVICED SINCE THE COMPUTER SYSTEMS WERE DOWN. THE CONTACT THEN CONTACTED THE MANUFACTURER, WHO CONFIRMED THAT THE COMPUTER SYSTEMS WERE DOWN. THE CONTACT WAS ADVISED TO STOP DRIVING THE VEHICLE AS THERE WAS POTENTIAL FOR THE VEHICLE TO CATCH ON FIRE. NO FURTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 68,405. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397006February 19, 2021
EXTERIOR LIGHTING
WHEN DRIVING AT NIGHT, THE HEADLIGHTS ARE VERY DIM AND DO NOT PROJECT FAR ENOUGH AHEAD TO SEE THE ROAD TO BE ABLE TO SEE. THE BRIGHT LIGHTS MUST BE ON IN ORDER TO PROPERLY SEE, HOWEVER THEY TOO ARE NOT WHAT THEY SHOULD BE. THE BRIGHT LIGHTS WHEN ON, ARE MORE OF WHAT THE DIMS SHOULD BE. ALL NEW HEADLIGHTS(BULBS) WERE INSTALLED AND DID NOT MAKE ANY DIFFERENCE. THE CAR HAS BEEN LIKE THIS EVER SINCE IT WAS PURCHASED. IT IS UNSAFE TO DRIVE IT AT NIGHT, ESPECIALLY WHEN IT IS EXTREMELY DARK AT NIGHT AND/OR DRIVING IN WET/FOG OR SNOWY WEATHER. LIGHTS ARE SO DIM YOU WOULD BE UNABLE TO SEE DEER FAR ENOUGH IN ADVANCE TO SAFELY SLOW DOWN AND AVOID THEM. THIS PROBLEM IS THE CASE ON ALL ROADS EXCEPT CITY STREETS THAT ARE LIGHTED. I PURCHASED THIS VEHICLE ON 11/22/2019
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396935February 19, 2021
FORWARD COLLISION AVOIDANCE: WARNINGS
TL* THE CONTACT OWNS A 2021 KIA SORENTO. THE CONTACT STATED THAT UPON PARKING HIS VEHICLE IN A PARKING LOT, THE FORWARD COLLISION AVOIDANCE WARNING ACTIVATED WITHOUT ANOTHER VEHICLE BEING IN THE VICINITY. UPON INSPECTION, THE CONTACT DISCOVERED THAT THE FORWARD COLLISION AVOIDANCE SENSOR HAD DETACHED FROM THE FRONT DRIVER'S SIDE BUMPER AND RESTED ON THE BUMPER BY THE CONNECTING WIRES. THE CONTACT THEN TOOK THE VEHICLE TO COURTESY KIA OF BRANDON (9205 E ADAMO DR, TAMPA, FL 33619) WHERE THEY CONFIRMED THE FAILURE AND INFORMED HIM THAT A NEW BUMPER HAD TO BE ORDERED TO FIX THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND WAS UNABLE TO PROVIDE ANY ASSISTANCE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 500.*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396787February 18, 2021
ENGINE
ON 1/28/2020 AT 8 PM DURING A SNOW STORM, I HAD BEEN DRIVING NORTH ON HWY 41 AND HAD ENTERED THE CITY OF MARINETTE AND WAS DRIVING APPROXIMATELY 20 MILES PER HOUR. I MADE A RIGHT TURN ONTO A CITY STREET AND SUDDENLY WITH NO WARNING THE ENGINE JUST STOPPED. NO CHECK ENGINE LIGHT NO NOTHING. I MANAGED TO COAST OVER TO THE SIDE OF THE ROAD AND ATTEMPTED WITHOUT SUCCESS TO RESTART THE VEHICLE. I CONTACTED KIA AND WAS TOLD THEY WOULD NOT CONSIDER ASSISTING ME WITH ANY REPAIRS UNLESS THE VEHICLE WAS INSPECTED BY A DEALER. I PAID $200 TO HAVE THE VEHICLE TOWED APPROXIMATELY 65 MILES TO DORSCH FORD IN GREEN BAY WISCONSIN, THE DEALER WHERE IT WAS PURCHASED. I WAS INFORMED THE ENGINE HAD SEIZED UP AND WOULD HAVE TO BE REPLACED AT MY EXPENSE FOR APPROXIMATELY $10,000 AS THE WARRANTY HAD RECENTLY EXPIRED. I CONTACTED KIA AGAIN TO INQUIRE ABOUT A SAFETY RECALL (SC147) THAT I HAD LEARNED ABOUT ONLINE WHERE THE 2012 KIA SORENTO WAS EXPERIENCING CATASTROPHIC ENGINE FAILURE DUE TO A MACHINING ISSUE WITH THE ENGINE DURING MANUFACTURING THAT CAUSED BEARINGS TO WEAR RESULTING IN ENGINE SEIZURE. I WAS ADVISED THIS RECALL WAS ONLY FOR THE 4 CYLINDER MODELS NOT THE 6 CYLINDER WHICH IS WHAT I PURCHASED. I COULD NOT AFFORD TO PURCHASE A NEW ENGINE FOR THIS VEHICLE. THE DEALER OFFERED ME $100 TO JUNK IT. I PAID APPROXIMATELY $30,000 FOR THE CAR AND IT WAS SERVICED DILIGENTLY AT THE DEALER. MY LOCAL MECHANIC SUGGESTED REPLACING THE ENGINE WITH A USED ENGINE WITH MORE THAN 100,000 MILES ON IT FOR $5000 FROM ANOTHER VEHICLE BUT WAS ADVISED I WOULD ONLY HAVE A 90 DAY WARRANTY AND THE SAME THING COULD HAPPEN. I DID NOT THINK THIS WAS A VERY GOOD IDEA SO THE VEHICLE IS SITTING IN MY GARAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396865February 18, 2021
ENGINE
THE ISSUE BEGAN AT APPROXIMATELY 90,000 MILES AND IS ONGOING. THE ENGINE BURNS EXCESSIVE AMOUNTS OF OIL BETWEEN OIL CHANGES; UP TO SIX QUARTS. THERE ARE NO OIL LEAKS. THE ENGINE MAKES A RATTLING NOISE ON ACCELERATION AND LOSES POWER. I HAD THE VALVE COVER GASKET REPLACED IN APRIL 2020. THE ISSUES PERSISTED FOLLOWING THE REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396877February 18, 2021
ENGINE
WENT GOT MY OIL CHANGED.THE TECH SAID YOU HAVE A ROD KNOCK THE SORENTO ONLY 80.000 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396717February 17, 2021
STRUCTURE:BODY
EXTERIOR DOOR HANDLE STICKING AND NEEDING REPLACED MULTIPLE TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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