Kia EV6 Complaints

534 consumer complaints on file.

#11536796August 6, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
1) AC Compressor and components. 2) Puts me at a health risk because of no AC it’s hot outside. I shouldn’t have these issues with a 2023 vehicle. 3) My vehicle has been sitting at the dealership since June 12th and no one has touched it. 4) The dealership “claims they are just extremely behind, however I think they don’t have anyone that knows how to work on EV’s! 5) Coincidentally, after KIA sent out an over the air update in May is when this started to happen. A loud high pitched voice came from under the hood when the AC was “supposed” to have cut on. They said a supplemental update might fix it, however it didn’t. Now we are two months later with the vehicle sitting in the same spot and hasn’t moved…
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535958August 1, 2023
ELECTRICAL SYSTEM
The car starts charging on my level 2 home charger then after about 10-20 min will stop and send me a message saying charging interrupted and will stop charging. I have taken it in to the dealership and they say they can see the code but that they did the recalls for it and it should be fixed. It is not and keeps happening. I am taking it back to the dealer tomorrow so they can look at it again
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535334July 30, 2023
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
To the questions listed: 1) For the last number of months the car will not fully charge when using a Level 2 charger (note: it will charge using a Level 3 charger). When charging I will get a message that "Charge Interrupted". When I go out to the car the charging has in fact stopped, and the charging cable connector is very hot to the touch. 2) In addition to the inconvenience, I worry the car is a fire hazard putting my family at risk. 3) The Kia dealers have not been able to replicate the problem and insist it is a problem with my charger at home. (Note: I have tested my charging unit on my son's Nissan Leaf and it works fine.) Note: they did apply the "Voluntary Service Campaign" however that did not fix the problem. 4) The car has not been inspected by anyone other then two Kia dealers. 5) After the last software upgrade, we had some random warning lights that would appear, and then disappear. This however, does not appear to be related to the charging issue as far as I can tell. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535245July 29, 2023
FUEL/PROPULSION SYSTEM
Just got a safety notice from KIA for my EV6 saying the the car would stop with little warning, so with safety I can not drive a car the will stop on a freeway, so I would like a rebate or another car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534951July 28, 2023
ELECTRICAL SYSTEM
Car has a unresolved ICCU failure, which means the battery cannot be charged. Car is stuck in dealer for 6 months with the same issue. Meanwhile, I pay car payments.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11534704July 26, 2023
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
2022 EV6 First Edition. Vehicle no longer accepts level 2 charging at the 11kWh window stick advertised speed. Providing car with any more than 9kwh and the charging port gets very hot and car will stop charging. Dealer is aware of the issue but as of now is unable to diagnose as none of their dealerships have power supplies that exceed 7kwh.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534291July 25, 2023
ELECTRICAL SYSTEM
12-volt battery is not being properly charged while driving. once resulting in loss of power while moving (thankfully still in our driveway) requiring a jump start, and twice when parked which forced us to have to break into (airbag the door) the vehicle to get the trunk open and jump start. It seems to lose 12-volt battery charge if not driving for a few days requiring us to leave it unlocked if we are not using it over the weekend for example. There have been no warning indicators or other warning prior to this occurring. I was in an accident in February and my vehicle was in the shop for a month. I lost contact via my app twice so I assumed the 12v battery died while they had my car, but they didn't mention the issue upon returning the car to me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534222July 24, 2023
FUEL/PROPULSION SYSTEM
Inlet charging port overheats causing charging to be interrupted when using 40A or higher EVSE. This is dangerous because the charging port or the wiring harness behind it is overheating because of high electrical power which can cause a fire. Kia has acknowledged this problem by issuing a TSB which reduces the charging rate when the overheating is detected but this does not solve the actual problem with the port or wiring harness.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534161July 24, 2023
ELECTRICAL SYSTEM
The contact owns a 2022 Kia EV6. The contact stated that the vehicle was purchased new; however, upon attempting to unlock the vehicle to drive a week later, the vehicle failed to unlock. The vehicle was towed to the dealer, where the battery was replaced; however, the failure recurred a year later. The contact stated while driving 40 MPH, a message advising to pull over and to immediately stop the vehicle was displayed. The contact veered to the side of the road. The vehicle was towed to the dealer, where it was diagnosed that unknown parts needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. Additionally, the contact sent requested documentation to the manufacturer through mail. The failure mileage was approximately 87.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533689July 21, 2023
FUEL/PROPULSION SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
The motor inverter for the rear motor failed while I was driving. The power cut out, and luckily I was able to drift over to the side of the road. On a highway, it would have been very dangerous. The dealer diagnosed the inverter issue, and said it needs to be replaced. The car has not been inspected by the manufacturer, the police, or insurance representatives. A warning message appeared the moment the power cut out. It said, "Check electric vehicle system."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533606July 21, 2023
ELECTRICAL SYSTEM
This issue has been persistent for at least 4 times a week for the past 4 months since getting the vehicle. The issue starts right after starting and driving the vehicle within about 5 mins after start-up the speakers start making an EXTREMELY loud/piercing abnormal sound while the vehicle is driving or even parked. I immediately have to pull over (while the loud noise is still happening) and turn the car on and over several time hoping the noise stops. The noise is extremely loud and abnormal static noise the entire time the issue occurs. The times it’s happened it would not stop for at least 15 mins, I try turning the car on/off and still won’t stop. This happens randomly and I am forced to pull over immediately while the extremely loud static noise is piercing my ears. There are no warnings prior to the issue occurring, just happens randomly. I’ve let the dealer know about this problem but they seem unfamiliar with the issue and don’t have a solution. We’ve tried updating the software and problem still occurs. According to forums this is a common issue with these vehicle but the dealer does not have a concrete solution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533538July 20, 2023
FUEL/PROPULSION SYSTEM
My system keep failing to charge keeps saying charging failure. Temp is 65 out side no sun and it's night time. I'm using charge point because kia said that was the best for home charging. It has become more and more each time
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532915July 18, 2023
ELECTRICAL SYSTEM
The vehicle is repeatedly shutting down its charging cycle during charging sessions. I am always getting “charging session interrupted” notifications.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532625July 17, 2023
ELECTRICAL SYSTEM
The 12V battery on my Kia EV6 has died 5 times (May 9, May 23, Jun 18, July 3, July 5 2023). I bought the car in March 2022 and there were no issues until May 2023. Twice the 12V died when parked at home with the Lithium battery at 80% charge, twice when my wife was out and parked and the last time at the 'Serramonte Kia' dealership in Daly City, CA. It required us to call Kia Roadside assistance to jump start the car. It was reported to Kia all 4 times that it happened to us. They recharged the car and when it finally died at the dealership, they replaced the 12V battery. I suspect that it's going to happen again because there's a fundamental problem with the ICCU which prevents the Lithium battery from charging the 12V. I have read that it's already been reported to NHTSA and that it's been investigate. Kia needs to recall and fix the underlying issue. I am worried that it puts my family at risk if we are stranded in the middle of nowhere.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532565July 16, 2023
ELECTRICAL SYSTEM
When charging with L2 40A home charger vehicle gives a charging failed error. I live in Arizona where since the temperature has gone above 90 degrees in June the issue started. It will charge for a few minutes than fault. I have used this charger on other vehicles without issue. I need to change the vehicles charging settings ro reduced charging current for it to charge without error but this can take twice as long to charge on the reduced settings. I am convinced this is temperature related and the vehicle cannot charge high current in such extreme heat.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532315July 14, 2023
FUEL/PROPULSION SYSTEM, EXTERIOR LIGHTING
While driving the vehicle with the main propulsion battery charged to 85%, a battery failure warning light lit at the time the vehicle lost power, slowed down to a stop and lost all lighting. The fault was a failure of the 12 VDC auxiliary power system which resulted in a loss of vehicle speed, dash board buttons to not function, and vehicle controls including lights to be lost. The vehicle was unable to be locked. The vehicle lost power and speed in a remote location causing me to pull off of the road. The vehicle lost all lighting preventing me from warning other drivers of the hazard situation. The car was towed to the nearest Kia Dealership who has confirmed that the 12 VDC power system was de-energized, caused by a dead 12 VDC battery and failed charging module (Kia Part Number 36400-1XFA0) and is currently awaiting replacement under warranted repair when the parts become available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531979July 13, 2023
ELECTRICAL SYSTEM
The issue is essentially EXACTLY like this article: https://www.caranddriver.com/news/a44272155/2022-hyundai-ioniq-5-nhtsa-investigation/ We heard a semi-loud pop that appeared to come from the rear of the vehicle. Approximately 5-15 seconds later, we got a notice that the electric system needed to be diagnosed. We were only a block from the house, traveling at low speeds, and did not experience a complete loss of power. However, the system started giving additional alerts (I do not remember the exact phrasing) related to stopping the vehicle immediately.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531925July 12, 2023
ELECTRICAL SYSTEM, POWER TRAIN, FUEL/PROPULSION SYSTEM
On 5 May 2023 our 2022 Kia EV6 WIND AWD Automatic vehicle (~11,200 miles on the odometer) was being driven under normal conditions at approximately 30 mph in city traffic when the car lost motive power and a dashboard alerts appeared stating "stop vehicle and check power supply" and "check electrical vehicle system." The driver complied but the shutdown occurred on a heavily trafficked road and put the driver and other travelers at risk and caused the driver considerable distress. The incident was reported to the dealer and manufacturer via the Kia Access app, and the car was towed to the nearest Kia dealer and service center on May 8. The dealer diagnosed the problem as caused by a defective ICCU (a part of the electrical powertrain control system) requiring replacement. As of 12 July 2023, Kia has not provided a replacement part and it remains on backorder with no ETA for arrival. We have not been contacted by Kia and to our knowledge no one has inspected the vehicle other than the dealer service technicians.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531901July 12, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM
When using 1 pedal driving, it isn't necessary to use the brake pedal to stop the EV. The EV6 will only illuminate the brake lights when the accelerator pedal is completely released, or when the brake pedal is depressed. Since using 1 pedal driving does not require depressing the brake pedal to stop, the following vehicle has no indication or warning that the EV6 is stopping. I have experienced several instances of near rear-end collisions because of this dangerous issue with the Kia EV6. I emailed Kia asking if they were going to offer an OTA fix and this is their reply, " Dear [XXX], Hello, This email is to let you know that as of now we are not aware of any updates coming out for this feature. Your complaint will remain on file here within Kia for review. Sincerely, Kia America. Curiously Kia's parent company Hyundai, whose Ionic 5 has the same problem, is receiving a fix which will illuminate the brake lights while using the same 1 pedal driving programming as the Kia EV6. Because the lack of 1 pedal driving brake light warning to following vehicles, I have turned this feature off until the issue has been resolved. I hope NHTSA takes this dangerous situation seriously and provides legislation to force auto manufacturers to adjust the conditions when brake lights must illuminate. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531692July 11, 2023
ELECTRICAL SYSTEM
The contact owns a 2022 Kia EV6. The contact stated while driving 35 MPH, the vehicle shut off and lost motive power. The vehicle rebooted and the message "Critical Electrical Failure" and "Stop Vehicle” was displayed. The low voltage message was also displayed. The contact was unable to stop the vehicle or restart the vehicle. The vehicle came to a complete stop independently. The vehicle was towed to the dealer for a diagnostic test however, no failure was found. The contact was informed that the vehicle needed to be diagnosed by a technician. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was 11,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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