Kia EV6 Complaints

534 consumer complaints on file.

#11531245July 10, 2023
ELECTRICAL SYSTEM
HAD JUST CHARGED THE VEHICLE AT A LEVEL 3 CHARGER, RECEIVED BATTERY FAILURE WARNINGS ON THE DASHBOARD, BY THE NEXT MORNING THE CAR HAD LOST MOTIVE POWER DOWN TO 12 MPH MAXIMUM. THIS OCCURRED JUNE 19, 2023. THE CAR HAS BEEN AT THE DEALER EVER SINCE, WHERE THEY ADVISE THAT THERE ARE NO ICCU REPLACEMENT MODULES IN THE USA AS THEY ARE BACK ORDERED. THE DEALER IS NORTHSTAR KIA IN QUEENS, NY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530504July 5, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
During Level 2, 48 amp charging the car continually stops and starts charging roughly every five minutes. After contacting the charging maker, their diagnostic showed nothing wrong with the charger or incoming power, and that the car was stopping the charge. My Kia dealer states it is a problem with the onboard charger. However, Kia support doesn’t seem to acknowledge it. I have seen multiple reports of this is happening including a potential lawsuit, so I’m reporting this as an issue as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529808June 30, 2023
UNKNOWN OR OTHER
After five months of flawless at home charging, sessions failed and charging sessions were shut down by car. Took EV6 in to local Kia dealer service which couldn’t find any issues with car or charging systems. Dealer recommended electrician investigate our home set up which all checked out fine. To rule out all possibilities, we decided to replace our at home charger and purchased third party system from dealer. This worked for about a month and charging failed again during a session this morning. Called Kia who said no recalls or campaigns on car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529293June 28, 2023
ELECTRICAL SYSTEM
I purchased my EV6 in April 2023, after 2 months, my charging abruptly stops, I will restart it and it fails minutes later. I have taken the car to the dealership 2x and they are unable to find the cause, I did further research and found an update that was applied on the second visit. This did not resolve the issue. I am having to drop the charging level down to "reduced" to get by. There are no warning messages on the dash or on the computer, at least none that Kia could find. There isn't a recall for this either. My concern is the safety of the car, due to the high voltage used to charge the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529238June 27, 2023
ELECTRICAL SYSTEM
Vehicle repeatedly interrupt its own charging, no error codes are surfaced. The charger(EVSE)is in proper working order, confirmed with other cars, the area around the plug gets very warm but not alarmingly so? The issue developed after many months of error free charging. The issue is non limited to a single EVSE, it seems to be avoidable by greatly reducing charging rate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529045June 27, 2023
ELECTRICAL SYSTEM
ICCU or 12v system has failed and car died mid drive on the road. Car is currently at the dealership for repairs. With complete electrical failure the vehicle reduced speed and stopped on it's own. This happened at night and I didn't have lights in or on the car to see. Additionally, I was unable to activate emergency lights and put on hazards. The dealership is struggling to diagnose the cause of the issue. The car dying was proceeded by a 12v battery light indicator and the turtle light saying it was reducing power. This was followed by a flashing "pull over vehicle and stop now" message.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528563June 23, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS, UNKNOWN OR OTHER
Collision a avoidance warning randomly goes off while stopped a good distance behind cars at traffic light.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528221June 21, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
On June 3, 2023 I found out that my EV6 was no longer charging, and that I could not open my doors or my trunk with my key fob. Nor could I start the engine. It turned out that my 12v battery was drained. As I never left my headlights or doors open overnight, I had no clue why the 12v battery was suddenly inoperable. I called AAA roadside assistance to have my 12v battery jumped. On June 4, 2023 my 12v battery had drained again, and I had to call AAA roadside assistance once more to have my 12v battery jumped. The earliest I could take my car in to the dealership for warranty-covered repairs was June 14. There, I was advised of the issues regarding the integrated charge control unit (ICCU). The dealership could not tell me when the part would arrive so they could replace it. I am currently using a rental car provided by the KIA dealership. Until the ICCU is replaced, I fear my EV6 could stop in traffic and leave me vulnerable to danger.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528045June 21, 2023
ELECTRICAL SYSTEM
EV charging on Level 2 was overheationg the charging port, terminating the charging session. KIA released TSB ELE 283 software update. The software update throttled the charging so it only charges at half speed and does not overheat the port. To me this is a bandaid for faulty charging ports and that there is no guarantee there will be a failure of the port causing electrical failure and possibly even a fire. This was evaluated at the dealer and confirmed the charging speed is throttled. They could not do further evaluation unless I committed to leave the car for days, possibly weeks to work with KIA Tech Line to further diagnose. This is a known issue and others have had their charging port replaced after a lengthy stay at the service department. It appears this may be a bad batch of charging ports causing this overheating and failure
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527811June 19, 2023
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
Heard a loud pop from rear passenger side of vehicle followed by dash warning lights to check charging system, then pull vehicle over immediately. All power to the vehicle was subsequently lost immobilizing the vehicle. Dealer service department said ICCU board needs to be replaced, but is on national backorder. Car has been immobilized since.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527626June 18, 2023
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
After driving my vehicle for a few minutes on my way to work my car lost speed rapidly, going from 40 mph to 25 then seconds later to 22 mph. I tried to accelerate; the car was unresponsive and would not accelerate over 22 mph. Dropping speed rapidly and suddenly during rush hour on a secondary road with a limited shoulder was unnerving as the slow response required waiting for a gap in traffic flow to safely turn around to head home. Upon returning home a message appeared on right side of dash board in an orange circle "check vehicle system" with a small upside down triangle with letters EV also inside this circle and a "small orange battery" picture showed on the left. I called Kia Roadside Assistance and reported the above and was advised it would take about 90 minutes for a tow to dealer as I was unwilling to drive it. Once the tow truck arrived I tried to drive EV6 out of my driveway onto flatbed and it died halfway. Driver had to jump 12 volt to get car to start and maintain power to get up flatbed. He advised 12 volt had to stay connected to ensure power to deliver to dealership. After weeks of calling / emailing dealer, opening a case with Kia America and sending several unanswered tweets the dealer advised on 06/02 that tech determined the ICCU assembly and a new high voltage fuse would be required. The service manager advised this would take 7-10 business days but on 06/15 advised the parts had still not arrived and in following up with Kia America there was no available ETA on when the part would be received.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527585June 18, 2023
ELECTRICAL SYSTEM
Issue has been diagnosed by Kia and our dealership as a failed Integrated Control Charging Unit (ICCU). Parts are backordered indefinitely (we were told there's 106 on order nationally). Same issue as the Hyundai Ioniq 5 (which is built on the same platform): https://news.yahoo.com/highway-safety-agency-reports-power-162735107.html Car dash showed a "Check electric vehicle system" alert, followed shortly after by "Stop vehicle and check power supply" on a short city drive home. Was close enough to make it home without the car turning off, where I confirmed the car could also no longer be charged at home using AC charging. The ICCU manages AC to DC power conversion for home charging and also keeps the 12-volt battery charged. Per Kia's recommendation, had the car towed to the nearest dealership. The worst part is just the wait time for backordered parts that Kia and Hyundai; dealership can't even give us an estimate of when to expect the parts. 107 does not seem like a difficult number of components to come up with on short notice for a carmaker that sells 2.3 million cars annually.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527152June 15, 2023
ELECTRICAL SYSTEM
This car advertises that it is capable of fast charging on a level 2 charger up to 50amp. I purchased a level 2 charger capable of 50amps, but it causes the EV6 to overheat and stop charging. The dealership installed TSB ELE-283 but this does not fix the problem and is not an acceptable fix. I have owned this car 5 months, and it has been to the dealership service department 3 times for failing to charge. Kia has admitted that their dealerships don’t have the capacity to charge at the higher speeds, so they cannot replicate the issue and just keep giving me my faulty car back. While the expectation is that the car can charge at 48 or 50 amps, typically it fails at 40 amps and users are forced to reduce to 36 amps, which is not what was advertised. The Kia website advertises 11kW on-board charger (OBC) for Level 2 recharging from 10-100% in 7 hours, which is unachievable due to constant overheating. I have a ChargePoint home flex charger set at 48amps.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526814June 13, 2023
ELECTRICAL SYSTEM
Vehicle suddenly showed warning for electrical failure and could not longer be driven. Towed to dealership. Main fuse was blown. After waiting a couple of weeks for that part to arrive, it was replaced, only to find out that another component had failed; the ICCU. Kia stating there is NO ETA on when this part will be available. Car had been at dealership for almost 5 weeks with their admission that no estimate exists for when the car will be repaired due to the unknown time to wait for the part.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526770June 13, 2023
EXTERIOR LIGHTING, SERVICE BRAKES
There exists a serious manufacturing defect in that the brake lights do not turn on when the car is used in one-pedal drive mode and even a rapid deceleration occurs due to regenerative braking. This was documented by Consumer Reports and it presents a critical safety hazard. https://www.consumerreports.org/cars/car-safety/brake-lights-can-fail-to-provide-fair-warning-on-some-evs-a9533519285/?EXTKEY=YSOCIAL_FB&fbclid=IwAR3N_MQOI4ZGHfHSf18eAJSE7Cx02eftIx2k8F_oKaVo19_YJKgYEn7yeOE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525388June 5, 2023
ELECTRICAL SYSTEM
The contact owns a 2022 Kia EV6. The contact stated while driving 65 MPH, the vehicle shut off with the check battery warning message displayed on the instrument panel. The contact pulled the vehicle off to the side of the highway shoulder and had the vehicle towed to an independent mechanic. The mechanic performed a diagnostic test that showed that the integrated charging control unit (ICCU) had failed and needed to be replaced. The manufacturer was notified of the failure and provided a case number. The vehicle was not repaired. The failure mileage was approximately 8,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523964May 26, 2023
SERVICE BRAKES
Brake lights do not illuminate when using the Regenerative Braking System in the Kia EV6. The vehicle is fitted with a 'one-pedal-driving' system that allows the vehicle to slow down and stop without actuation of the brake pedal. When using this system, the vehicle can decelerate rapidly and to a complete stop, however the brake lights do not illuminate unless the drivers foot is completely removed from the accelerator pedal. Doing this causes rapid deceleration beyond what would be considered normal for a driver approaching a turn or any other scenario where a planned stop will occur. Because the vehicle does not illuminate the brake lights during normal deceleration when using the one-pedal-driving feature of the regenerative braking system this significantly increases the risk of a rear end collision. The vehicle has been found to be operating normally and matches the behavior of other EV6 models. Although I have not yet been involved in a collision, I have been advised by other drivers that my brake lights are not working, and have had multiple 'close-calls' where drivers behind me have been unable to correctly determine that my vehicle is decelerating and have subsequently caused them to brake erratically or harshly putting myself and others at risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523961May 26, 2023
EXTERIOR LIGHTING
When heavy regenerative braking is used, the car decelerates very quickly. Despite this, the brake lights do not turn on. This is very dangerous as the regenerative braking can be used to completely stop the vehicle. People driving behind me need to be aware that I am coming to a stop and are not currently warned. Technology Connections just released a very detailed video on the Ioniq 5 which uses the same drivetrain as the EV6. https://www.youtube.com/watch?v=U0YW7x9U5TQ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523956May 26, 2023
SERVICE BRAKES, EXTERIOR LIGHTING
The brake light does not activate in a way that would signal to other drivers that the vehicle is stopping or slowing down, while using higher regenerative braking. The ipedal mode can have a significant amount of deceleration and not activate the brake light, even coming to a full stop and not activating the light, if the driver's foot is not completely off the pedal. I have been told by other drivers that my brake lights were out when I expected that they were working. Testing this with a odb2 device and another driver following behind me confirmed that the Kia EV6 does not activate brake lights when it should. Additionally, there is a video on youtube titled "Electric cars prove we need to rethink brake lights", demonstrating this on a similar vehicle, the Hyundai Ioniq 5. https://www.youtube.com/watch?v=U0YW7x9U5TQ There is no indication in the vehicle that the brake lights are not functioning as a driver would expect. The lights do work when using the brake pedal and are not normally "malfunctioning". The nearest dealer has confirmed that the driver needs to take their foot off of the accelerator to actuate the brake lights. In my opinion, the vehicle should be recalled to apply a fix that signals braking and intent to slow down that is consistent with the deceleration of the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523943May 26, 2023
SERVICE BRAKES
While using I-Pedal mode the brake lights do not engage unless fully off of the accelerator. Even a large deceleration force does not engage any of the brake lights when coming to a full stop quickly. This is very dangerous as drivers behind cannot tell you are decelerating quickly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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