Kia EV6 Complaints

534 consumer complaints on file.

#11523894May 25, 2023
SERVICE BRAKES
The vehicle does not trigger brake lights when it is using Regen braking or the ipadel mode. This can cause a safety hazard for the person behind me to crash into me without the brake lights warnings
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522379May 16, 2023
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
I was traveling on a neighborhood arterial road, when I heard a load thunk that seemed to come from beneath the rear seat. Moments later, I got a "Check electric vehicle system" warning, followed by "Stop vehicle and check power supply" in the dashboard. After another moment, the power was reduced to a maximum of 25 mph. I turned on the hazard lights because I was no longer able to match the flow of traffic (45 mph). No accident occurred. I was able to limp the car home on slower side streets. At home, I eventually got a "12v battery voltage low" message and the car was unable to move. I had to have the car towed to the dealership. The dealer service folks diagnosed the problem as a failed integrated charging control unit (ICCU). This same problem has been reported by others in the Kia EV forums. Kia Consumer Affairs says 87 of those parts are on backorder in the US with no ETA from Korea. Apparently, the part needs to be manufactured; they don't have them available in a warehouse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520591May 5, 2023
ELECTRICAL SYSTEM
I was driving my less than 1 year old, only 10,000 miles Kia EV6 First Edition when I got an error message to 'Check Vehicle Electric System'. After about another 2 miles I got a warning to "Stop Vehicle and Check Power Supply." As I attempted to find a safe place to stop, my vehicle started throttling my speed down to only 20mph (I was on a 55mph road). I was able to pull off and into a parking lot, but when I turned the vehicle off, it was completely dead and would not restart. Note, the battery was charged to 83% at the time of this incident. I had the vehicle towed the Kia Service Center at the dealership where I purchased the vehicle. After 5 days, they informed me that the ICCU had failed. Per their website, the Integrated Charging Control Unit, or ICCU, is a newly developed integrated charging system by Hyundai that charges both the high-voltage and spare batteries, essential to allowing for V2L (Vehicle to Load) feature. It has now been 20 days since the incident and Kia has no idea when a replacement part will be available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520467May 4, 2023
ELECTRICAL SYSTEM
On March 30, 2023 at 14k miles Integrated Charge Control unit failure of 2022 Kia EV6. Error message "Stop vehicle and check power supply." It was towed to the closest dealership. Kia customer care advised that the ICCU needed to be replaced, but the delivery date has yet to be confirmed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519712April 30, 2023
ELECTRICAL SYSTEM
On APRIL 23 2023. I GOT A CRITICAL WARNING MESSAGE ON MY CARS DASH PANAL. SAYING WARNING THERE IS A CRITICAL PROBLEM WITH YOUR CAR ELECTRICLA BATTERY. CALL ROADSIDE ASSISTANCE ASAP. ON APRIL 24 202E. I WAS ABLE TO GET MY KIA EV6 TO STOCKTON KIA FOR A DIAGNOSTIC TEST ON CARS ELECTRICAL BATTERY MALFUNCTION. THEY HAD MY CAR UNTIL 3:00 PM. THEY GAVE ME MY CAR BACK STATING THEY DONT KNOW WHATS WRONG WITH MY KIA EV6. THEY WOULD HAVE TO GENERATE A HIGHER LEVEL REPAIR REQUEST. BUT SINCE THERE COMPUTERS ARE DOWN THEY COULDNT REQUEST FOR REPAIR UNTIL SYSTEMS BACK UP AND WORKING. TODAY IS April 30 2023. Kia computer systems seem to still be down. I don't know if my car will explode, Burn, or just stop immediately in road Kia is not trying to fix my new kia problems. .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519497April 28, 2023
UNKNOWN OR OTHER
I have owned Kia EV6 since June 2022, the problem started in October and still have not been corrected. I encounter a problem with charging the vehicle at Level 2 charger of 40 AMP or higher. When charging at home Level 2, the vehcle send me email stating the charging has been interrupted. I have check the Kia forums and found that many other owner also have this issued. Currently, I have taken my vehicle to the dealership once and they states that there was no issued. After taking the vehicle home, at start to charge my vehicle the next day, the problem occurred again. I took the vehicle back last week and after 3 days that told me my vehicle was fixed. As i was going to the shop to pick up my vehicle, I got email notification again and I have show it to them that the problem has not be solved. The label does stated that we can used the charger up to 48 AMP. I have tested with different charger at different location and the problem is still the same. I will like NHTSA to look into this issue as this creates problem for car ownership of this type of vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519264April 27, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2022 Kia EV6. The contact stated that on various occasions while coming to a stop at a stop signal, a loud crunching sound was heard underneath the vehicle. The brake pedal was depressed, and the vehicle jerked forward. No warning lights were illuminated. The vehicle was taken to a local dealer however, the failure could not be duplicated. The contact stated that the failure reoccurred and caused the vehicle to lunge forward into oncoming traffic, causing another vehicle to almost crash into the driver's side. The vehicle was then taken back to the dealer and remained in dealer possession awaiting a further diagnostic test and repair. The manufacturer was not made aware of the failure. The failure mileage was 2,215.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518378April 21, 2023
ELECTRICAL SYSTEM
While operating and driving on a busy two lane roadway, about an hour in to a two hour trip, the vehicle displayed “check electrical system” message without warning, then quickly lost power, rendering the car only able to drive at 25 mph for a brief moment, and then, just as quickly, shut down completely and did not operate. I was able to navigate the vehicle from the busy roadway to the roadside, but I barely made it. Under different conditions, such as travel on an interstate at high speeds, this would have proved very dangerous to have a car stop completely dead like this. The car was unable to be started by Emergency Roadside Assistance and had to be towed to the dealer. After a few days the dealer informed me that parts needed for repair would be approximately 7 weeks to be received from the manufacturer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517224April 15, 2023
ELECTRICAL SYSTEM
There have been multiple failures to charge on AC 220v current at both 9 and 8kW. Dealer states there is a fault where the battery management system or charging system is overheating which causes the vehicle to stop charging.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512826March 20, 2023
ELECTRICAL SYSTEM
Battery on a 10 month old car totally failed. All electrical components died. Car would not start. Electronic transmission and no way to put it in neutral to push off road!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512478March 17, 2023
SEATS
Driver side power seat would no longer move/adjust the seat in any direction
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508561February 22, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
The contact owns a 2022 Kia EV6. The contact stated while stopped for a traffic signal, and with her foot on the brake pedal, the vehicle lunged forward while the traffic signal was still "red." The contact stated she did not notice any warning lights or chimes. The contact stated she crashed into the rear of the vehicle in front. The contact stated that her front grill, lights, and bumper were all damaged. The contact stated that the radiator was damaged and coolant had pooled under her vehicle. The contact stated that the rear end lift gate and rear bumper of the other vehicle had sustained heavy denting and crush damage. None of the drivers were injured, only the contact's vehicle was towed due to the damaged radiator. The contact stated that she went to a chiropractor's office a day after the accident for neck pain, headache, and upper back pain. The police were on the scene and filed a report. The contact had the vehicle towed to a dealer where it was still being diagnosed. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 3,000. The contact stated that the manufacturer was unable to provide them with recordings from the EDR and that the drive records from that day has zero drives on it. The company claims that the telematics show that it was a driver error but have not provided proof of that.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11506567February 10, 2023
ELECTRICAL SYSTEM
The on-board charge controller on my EV is drawing excessive current from my Level 2 EVSE portable charger. When my charger is set to 24 amps maximum the car will draw 28 to 30 amps, causing the charger to shutdown and report a short-circuit has been detected. When my charger is set to 40 amps, about an hour into charging the car will draw 46.6 amps again causing the charger to shut down and indicate a short-circuit. My understanding of the Level 2 charging standard is that the charger tells the vehicle its current setting and the vehicle is not supposed to draw more current than the charger tells it. I've done lots of reading online and this is a problem EV6 and Ioniq 5 owners are having with a variety of charger brands and some owners state that the same charger when used with other vehicles like the Mustang Mach E does NOT draw more current than the charger is set to. It seems to me like this is a HUGE safety issue, as excessive current draw is causing the charge cable to get hot and could cause a fire. Kia hasn't indicated any willingness to fix the problem and they don't seem to be treating it with the seriousness it deserves. I took my car to the dealer and they grudgingly applied the only Level 2 software update they had, but it has not made any difference in the problem. Now they say there is nothing else they can do.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505877February 6, 2023
UNKNOWN OR OTHER
Hyundai Motor Group misrepresented a key feature of two new electric vehicles. The models affected are the '22 Kia EV6 and the '22 Hyundai Ioniq 5. Both were advertised to charge from 10% to 80% of battery capacity in eighteen minutes at DCFC chargers. This is done with a feature called battery preconditioning which heats or cools a battery to optimum temperature for rapid charging at DCFC chargers and is necessary for the fastest charging speed when charging a car in cold conditions. The feature is now available via a software update issued in Europe and recently for Ioniq 5 owners in North America. To date they have not offered the update for Kia EV6 owners in the US. This feature is available as mentioned via a software update for early '22 Ioniq 5 models in the USA and became standard on '22 EV6 and Ioniq 5 vehicles built after July '22. It is now standard on all '23 models of both cars. Both these vehicles have a feature called Winter Mode that the Owner's Manual states will heat the battery for charging. However, this is not the same as battery preconditioning. Owners were led to believe that Winter Mode would condition a cold battery to facilitate rapid charging because the Manual and Kia's own press releases made this implication. What is known now is that it does not heat enough. The manufacturers developed a software fix but chose to release it first in Europe and more recently to Ioniq 5 owners in the US but have thus far excluded EV6 owners of '22 models purchased earlier in the year. Kia advertises being able to charge the vehicle from 10% to 80% in 18 minutes. The fine print of the claim states that this is under ideal conditions; Winter Mode was supposed to create those conditions. It does not and constitutes false advertisement. Without preconditioning, charging can take over an hour on a cold day, nowhere close to meeting the advertised claim. EV6 owners want Kia to release the battery preconditioning update to all early '22 EV6 cars in the US.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505632February 5, 2023
EXTERIOR LIGHTING
The headlights on the 2022 Kia EV6 do not provide enough illumination for proper night driving. They are full and barely shine enough for 10 feet out from vehicle. This causes concern for object avoidance and proper identification from oncoming traffic and pedestrians. Kia made adjustments to later year 2022 model years, European models get Matrix lights, and all 2023 model years. IIHS rated 2022 model year headlights as “Poor”.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503132January 23, 2023
ELECTRICAL SYSTEM
The 12V Battery running out of charge or discharging causes the car to become inoperable. You are no longer able to lock doors, turn on hazard lights, headlights, air conditioning. A display appears when the 12V does not have sufficient charge but not until you try to turn the car on again. Otherwise no indication leaving one stranded in completely unsafe situations when you’re not able to lock a door.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500316January 5, 2023
ELECTRICAL SYSTEM, SERVICE BRAKES
The rear brake lights do no illuminate under heavy i-pedal and Level 3 regeneration when the throttle pedal is being touched. When moderating the rate of deacceleration with the throttle pedal, the brake lights do not illuminate even during rapid deacceleration. Significantly increasing the risk of getting rear ended in traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497899December 17, 2022
EXTERIOR LIGHTING
No distinct incident. The headlights on this car are very poor. My front visibility is extremely limited, especially to the right, since I got this vehicle in August 2022. I have had some narrow misses with pedestrians I couldn't see. These are the worst headlights of any car I've owned since 1970. I have noted that the IHSS rates these headlights as "poor". This should be unacceptable in this date and age. I would like you to require a recall these headlights with those on the newer models which hae achieved a "good" rating from the IHSS. I have requested this from Kia, but haven't gotten a reply. I brought this vehicle to a dealer yesterday. They told me the headlights were adjusted correctly, and that I'd should use high beams most of the time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494003November 17, 2022
ELECTRICAL SYSTEM
The contact owns a 2022 Kia EV6. The contact stated that the stereo system started making abnormal noises then went black. During the failure, the Lane Departure Assist, Parking Assist, and other unknown functions became inoperable. The dealer was contacted and stated that the amplifier needed to be replaced. The vehicle had not been repaired due to the parts not being available for the repair. The manufacturer was made aware of the failure and filed a warranty claim. The approximate failure mileage was16,030.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491971November 2, 2022
STRUCTURE:BODY, SERVICE BRAKES, UNKNOWN OR OTHER
I had driven the car for about 80 miles on a mix of urban expressway, parkway, and city streets, when inexplicably the "frunk lid" (or hood) released itself from the fully closed position to the "ajar" position. That is the position that the lid would assume if you pulled the inside release. To open fully, one must manually release the "safety catch," after which it would open fully. As soon as the lid moved from fully closed to slightly open, a warning symbol appeared on the dashboard accompanied by a frenzied warning chime. I was in traffic and stopped as soon as it was safe to do so, about a quarter mile or possibly a half mile ahead. During this time the vehicle seemed sluggish. Just before the stop, my passenger pointed out that the relatively small and discreet "Parking Brake" warning was also illuminated. Right after I stopped, I shut the lid as I normally would, and it stayed shut. Then my attention was drawn to the rear of the car, where light smoke was emanating from the wheels and a "burning rubber" odor was prominent. The brakes had become very hot from my short drive seeking a safe place to stop. I believe it is unsafe to have a vehicle apply the parking brake on its own with no way to release the parking brake without stopping. I believe that if the vehicle had applied the parking brake on its own at speed on an ice- or snow-covered road, or possibly even on a wet road, the rear tires would have locked up, causing the vehicle to enter an uncontrollable spin. I believe that if the vehicle had applied the parking brake on its own on a long downhill mountainous road without a nearby safe stopping location, the extreme heat generated could cause serious damage to the vehicle. The vehicle is scheduled to be inspected by a dealer tomorrow. At the moment it seems to operate normally, but note that itis an electric vehicle, and almost all of the braking activity is performed by regenerative braking and not using mechanical brakes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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