Kia EV6 Complaints

534 consumer complaints on file.

#11575455March 5, 2024
ELECTRICAL SYSTEM
12 Battery drains out so fast and so often . Even if it is charged overnight externally . it drains out so fast that after driving some distance and after switching off , it does not come back up and we cannot start the car and have to use a jumper to start the car . My car is car dealer for 2 weeks and they are unable to find fix , though they have opened a ticket with Kia Tech and they have 7 such cars as of today facing the same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573888February 25, 2024
ENGINE
Component/System Failure: The main components that failed or malfunctioned include the vehicle's charging system and battery management system, leading to significant range discrepancies and charging issues. Additionally, the coolant system issue suggests a failure in the vehicle's cooling system. These systems are available for inspection upon request to further diagnose and address the underlying problems. Safety Risks: The safety of the vehicle's occupants and others was put at risk due to the potential for being stranded in unsafe or remote locations, as experienced on [XXX], in Pennsylvania. The inability to reliably charge the vehicle and the coolant system issue could also pose a risk of overheating, potentially leading to engine damage or failure while in operation. Problem Reproduction/Confirmation: The range and charging problems have been repeatedly reproduced and confirmed by both dealership service departments and independent service centers during multiple service visits. The coolant system issue was also identified and addressed during these visits, indicating a persistent and recurring problem. Inspections: To date, the vehicle and its components have been inspected by dealership service departments on several occasions as part of the attempted repairs. There have been no specific inspections by the manufacturer, police, insurance representatives, or others outside of these service visits. Warning Lamps/Messages/Symptoms: Prior to the failure, there were instances of warning messages related to the vehicle's charging system and battery health. The first indications of these issues appeared shortly after purchase, escalating to the point of the vehicle being stranded due to insufficient charge. The coolant system issue was initially noted without specific warning lamps but was confirmed upon inspection during a service visit. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573217February 21, 2024
UNKNOWN OR OTHER
On four separate occasions while driving on the highway between July thru November 2023; vehicle has had a loss of motive power (reduced speed) increasing risk of crash. Due to loss of motive power unable to accelerate to get out of way for merging traffic, also when approaching hills on interstate car would slow to speeds of less than 40 mph; unable to accelerate or move out of the way when fast approaching vehicles from the rear. I had taken the vehicle to a dealership on three occasions to seek resolution to only be told all diagnostic testing did not reveal any issues. Dealership has performed updates to the systems as well as recall update for ICCU upgrade, nothing to date has resolved this issue. I’m fearful to drive vehicle on highway that someone will slam into my car potentially causing harm or death.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573068February 21, 2024
FUEL/PROPULSION SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
I leased a 2023 Kia EV6 vehicle and on October 30, 2023, I was 45-60 minutes into my first road trip when a warning displayed in the dashboard followed immediately by a reduction of motive power. The warning displayed was a turtle icon and the words “Power Limited.” Traveling on CA I-5 when this occurred putting me in a very dangerous situation. I navigated several lanes of traffic, vehicle decelerating, to reach the shoulder and pull over then to merge into existing traffic traveling at a high rate of speed only to advance 7-10 miles before the warning display reappeared. I then repeated the process another 7-8 times until I reached my destination. Later that day, again, 45-60 minutes non-stop when the warning display reappears for the second time and I’m forced to repeat the process another 7-8 times to make it to the dealership. I was told the vehicle had a warranty defect in the VCSM which had to be replaced. On January 25, 2024, the issue reoccurred for a third time after and I drove the vehicle directly to the dealership. I was told the diagnostic test did not reveal any codes and they had a service advisor drive the EV6 home, over an hour to see if he could recreate the problem. The service advisor experienced the same issue, twice, and the diagnostic scan did not reveal any codes. My safety and well-being have been compromised on three-separate occasions and twice with a dealership service advisor. I contacted Kia Customer Care Center and opened a case #15946871 and a tech-line case #16141516 was opened with Kia America. NHTSA opened an investigation on the 2022 Kia EV6 and the 2023 Hyundai Ioniq 5 which shares the same E-GMP electric vehicle platform. The investigation confirmed “a range of loss of power and varying time intervals between the warning message and loss of power and all power to the vehicle was subsequently lost, immobilizing the vehicle.”
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572545February 17, 2024
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
The car suddenly lost power and stalled to a max speed of 22mph. The car showed a check electrical system please stop vehicle. This is a known issue with the NHTSA. The car was towed to the nearest Kia dealer - Airport Kia in Naples FL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571997February 14, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Stop vehicle and check power supply light comes on. Car shows error message before battery dies while driving. And wont charge. If on the highway you have a few minutes before your battery completely dies although my battery is 100%
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570183February 6, 2024
ENGINE
1. **Component/System Failure**: The vehicle's cooling system is repeatedly losing coolant, suggesting a leak or malfunction. The system has not been officially diagnosed due to technician availability but is available for inspection. 2. **Safety Risks**: The frequent need to refill coolant raises concerns about engine overheating, posing a potential safety hazard during operation. 3. **Problem Confirmation**: The issue has been consistently observed by the owner, requiring coolant to be refilled three times in 49 days. However, a formal diagnosis by a dealer or service center has been hindered by a lack of available technicians. 4. **Inspections by Parties**: The vehicle has not yet been inspected by the manufacturer, police, insurance representatives, or other third parties concerning this coolant issue. 5. **Warning Signs & Symptoms**: No warning lamps or messages have indicated a problem prior to noticing the coolant depletion. The issue was identified only through physical checks of the coolant level.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566891January 22, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Issue with the car, not charging it was the ICcU module
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565630January 15, 2024
FUEL/PROPULSION SYSTEM
1. **Battery Pack Issues:** - The vehicle's battery pack experienced issues at DC Fast Charger and all charging levels, available for inspection. 2. **Safety Implications:** - Range anxiety began on December 11, 2023, with the vehicle serviced on December 22, 2023, and again on January 10, 2024, for low range due to battery pack issues. On January 8th, stranded for 3 hours in cold weather with 3 miles of range, posing a significant safety risk. 3. **Confirmation by Service Center:** - Two services conducted on December 22, 2023, and January 10, 2024, documented battery pack issues. The manufacturer attributes it to weather without a prior warning upon selling. 4. **Inspections by Others:** - No inspections by the manufacturer, police, or insurance representatives at this point specifically for the battery pack. 5. **Warning Signs:** - Range issues causing anxiety started on December 11, 2023, well before any service. Services conducted on December 22, 2023, and January 10, 2024, didn't significantly improve battery pack performance.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565627January 15, 2024
ELECTRICAL SYSTEM, POWER TRAIN
In addressing your inquiries: 1. **Component or System Failure:** - The charging system of my vehicle malfunctioned at DC Fast Charger and all charging levels. This can be inspected upon request. 2. **Safety Implications:** - On January 2, 2024, charging issues at a DC fast station resulted in error messages, and on January 8th, I was stranded for 3 hours in cold weather with only 3 miles of range, posing a significant safety risk. 3. **Confirmation by Service Center:** - The issue has been documented with the dealership, but a comprehensive resolution is pending. 4. **Inspections by Others:** - The vehicle has not been inspected by the manufacturer, police, or insurance representatives at this point. 5. **Warning Signs:** - Error messages occurred on January 2, 2024, during a DC fast charge, and the severity of the issue became evident on January 8th, resulting in an extended charging time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564167January 8, 2024
ELECTRICAL SYSTEM:WIRING:CONNECTORS/PLUGS:ACCESORY POWER OUTLET/JACK/PORT/USB/SAE/CIGARETTE LIGHTER
The contact owns a 2023 Kia EV6. The vehicle was parked and turned off when the contact opened the door and smelled burned rubber and noticed a hole about ¾ inch deep in the front driver’s seat the size of a nickel. The contact stated that the USB charging port on the vehicle was still active and caused the USB cable to catch on fire. The vehicle was taken to the dealer to be diagnosed; however, the dealer was unwilling to repair. The dealer did not believe that the failure was due to an electrical malfunction. The manufacturer was not made aware of the failure. The approximate failure mileage was 4,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563788January 5, 2024
ELECTRICAL SYSTEM, POWER TRAIN
The vehicle completely lost power while driving. My wife came down a dirt road hill, made a left onto [XXX] in Duxbury, VT, heard a "clunk" from below the car, and experienced total power loss. An error flashed on the screen that read "Critical Battery System" and then, soon after, "Stop Car Immediately." She was able to coast 1/4 mile (downhill) to a school parking lot. The car was towed to a dealership where the dealer replaced the inverter (ICCU) and the paperwork stated "DC/DC Converter input voltage sensor fault." The car had 25,896 miles on it when the incident occurred. The total power loss was extremely dangerous, and we were lucky it did not occur on a highway at a higher speed with more cars in proximity. I see online that NHSTA had previous reports of this issue both with the EV6 and the Hyundai Ioniq. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563646January 4, 2024
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
Was driving to go pick up one of my kids later at night. Was roughly 1/2 mile from home driving about 40 mph when I heard a pop / noise on the rear passenger side. Was unsure if I had rolled over something or what. Shortly after that (few seconds later), the "Check Electrical System" came on. Since I was close to home, I elected to turn around to go home since I could conduct a fairly easy turn around near the sub-division. Before I did that, the car then noted "Limited Power" and came up with the Turtle icon. The speed was restricted to 25 mph. This continued for roughly several hundred feet. At that point, a second warning noting a critical issue came up and the speed was further restricted to 12 mph. I was able to go through the 4-way stop sign, continued to drive under the restricted speed. I was able to turn on my hazards and wave several people past me as I drove extremely slowly home (12 mph on a 35 mph road). I did arrive to my house and pulled up into the driveway where I was able to park the car. The vehicle was at roughly 65% charge when I had started the trip. As per the recommendation of the dealership, I had the vehicle towed using Kia's Roadside Assistance to the dealership the next day. The vehicle was unable to start or even turn on. The tow truck was able to use a battery pack on the 12V battery to be able to activate the car to shift it to neutral for towing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561430December 22, 2023
ELECTRICAL SYSTEM
Hello NHTSA, I hope this message finds you well. I would like to provide specific details regarding the issues with my car as per your guidelines: 1. **Failed Component or System:** The charging system has malfunctioned, leading to extreme range decrease, constant charging failures, inconsistent charging speeds, and signs of overheating. The charging system warning light is on. 2. **Availability for Inspection:** The malfunctioned charging system and associated components are available for inspection upon request. 3. **Safety Risk:** The safety of myself and others is at risk due to the potential for unexpected vehicle breakdowns, especially during charging, and the indication of overheating poses an additional safety concern. 4. **Confirmation by Service Center:** The problem has not yet been confirmed by a dealer or independent service center, but a service appointment has been scheduled to address and diagnose the issues. 5. **Inspections by Others:** The vehicle has not been inspected by the manufacturer, police, insurance representatives, or other third parties at this point. 6. **Warning Lamps or Messages:** The charging system warning light is the primary symptom, appearing alongside extreme range decrease, charging failures, and inconsistent charging speeds. These issues manifested without prior warning. I appreciate your attention to these specific details and look forward to resolving these concerns promptly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560863December 19, 2023
UNKNOWN OR OTHER
The "trial period" of the Kia Connect ended. It was my understanding convenience features would be turned off. However, safety features such as the voice navigation (navigation still works, but you must type in the destination, which is dangerous), voice to text, and who knows what else, has been turned off. I believe this should be addressed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559726December 12, 2023
ELECTRICAL SYSTEM
My 2022 EV6 has been experiencing issues with the 12v battery that has resulted in multiple jump starts. Battery was tested by dealer but no issues found. On December 5, the car suddenly lost power and had to be towed to the dealer. Immediately prior to this the "Check Vehicle Electric System" light came on. The warning light came on and the car experienced an immediate loss of power and the died completely. It has been one week and they have yet to diagnose the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559502December 11, 2023
ELECTRICAL SYSTEM
Driving South on Route 15 in Gettysburg Area on 11-22-2023 I got a warning message on my dash which read “check electric vehicle system”. The warning disappeared off the dash and we continued to drive a bit further. The warning light illuminated once again and I started to look for a pull off area. Not long after the warning appeared the second time a bigger warning came on the dash and directed me to pull over and stop. We fortunately were able to get into the right lane and pull off the road. We were headed to Northern VA and would have been on a number of multi-lane roads where if a dead vehicle is stranded in high traffic area with speeds exceeding 60 to 80 miles per hour could have resulted in a catastrophe with a car that just goes dead. Remember there is no warning except for the dash warning and a few seconds until the car died. This problem is well know and documented all over the Internet and KIA has done nothing about it. 11-22-2023 At 10:33 AM we called the KIA hot line and explained what had happened to the KIA representative. He secured a tow truck. At dealer on 12-27-22 for charging problem. At dealer on 8-10-23 to have ICCU check 11-22-2023 At 12:38 PM we received a call from the tow truck driver and ask where we were located. We got to the dealer but they couldn’t get the car off of the roll back tow truck because it had lost all power to the car and wouldn't unlock doors, release the parking brake etc. I suggested to the service advisor that the battery needed a jump or battery pack to energize the car enough to get it off the truck. That did work and pulled the car to the rear parking area. I told the service advisor about all of the complaints on the Internet about EV6’s stopping dead in the middle of the road causing some very dangerous conditions. He said the dealership had not heard anything about it. I have no loaner car and car has been sitting for 20 days waiting on parts that were probably not upgraded from the original part.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559487December 11, 2023
STRUCTURE:BODY, UNKNOWN OR OTHER
While driving along the courtney Campbell causeway there was a loud explosion shaking the car out of control. I was able to pull off the road and inspect the roof, where the exploding sound occurred. I found the glass panoramic sunroof had fractured and was gone from the vehicle. There was only the perimeter of the glass roof remaining. I have filed an incident report with the city of Clearwater and my passenger and I were both seen at Mease Countryside ER. The vehicle is still in my possession.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558475December 5, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
This has happened multiple times: driving along, no cars in front of me or along the side. FCW suddenly appears along with emergency braking kicking in. I can be doing 35 mph or 60 mph, doesn't matter what speed. Scares the heck out of me, and creates a safety issue as vehicles behind run the risk of rear-ending me. The only way to clear the FCW is to come to a complete stop and shift between P and go. For some reason, it also sets off one of my blind spot warnings, lighting up in the sideview mirror on either driver or passenger side. I've mentioned this to dealer, they say there are no codes in the computer, and they don't seem to have a way to diagnose what the problem is (software? bad sensor or camera? ...) other than keeping the car for days and trying to recreate the problem. NOTE: date below is last time it happened...its happened at least 15 times in the past 6 months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557459November 29, 2023
ELECTRICAL SYSTEM
The driver's side USB-A wiring harness repeatedly (though intermittently) drops connection between a properly connected iPhone and the native infotainment system, causing a "drop-out" of Apple CarPlay connectivity. The safety concerns associated with this are most acute when using Apple CarPlay-based navigation systems, as the native infotainment system stops displaying Apple Car-Play navigation, and begins searching for a USB-A connection with display "Reading USB." This sometimes remedies itself, with return to Apple CarPlay display but often requires physical reconnection of the USB-A cable. This level of manual manipulation of the infotainment system has caused me to lose navigation capabilities mid-trip and frequently takes my attention away from safely navigating the vehicle, especially when in urban traffic. The problem is persistent across multiple phones, multiple cables (including brand new Apple-branded cables), and other USB-A hardware external to the vehicle's infotainment system. The problem is well documented in multiple online owners' forums (see links below), and appears to be experienced in the similarly engineered/equipped Hyundai Ioniq 5. In my experience, Kia dealers have difficulty recreating the issue, as it is intermittent. Even when they are able to recreate the issue, they are unwilling to perform service, as neither Kia nor Hyundai have developed related technical service bulletins documenting or addressing this issue despite its persistence over multiple years since the cars' release. This presents an ongoing and unaddressed safety risk to Kia EV6 and Hyundai Ioniq 5 drivers. [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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