Jeep Liberty Complaints

8,882 consumer complaints on file.

#10082308July 20, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION DOWNSHIFTS HARD WHEN DECELERATING TO A STOP. A LOUD BANG IS HEARD AND A HARSH JOLT IS FELT FROM THE REAR OF THE VEHICLE AS IT COMES TO A STOP. NO DAMAGE IS VISIBLE UNDER THE VEHICLE AND VEHICLE DRIVES NORMAL MOST OF THE TIME. THIS IS A VERY INTERMITTENT PROBLEM. DEALER (MACK MASSEY OF EL PASO) COULD NOT REPLICATE, BUT STATED HE (SERVICE MANAGER) KNOWS OF THE ISSUE AND CALLED IT "A CHARACTERISTIC" OF THE JEEP LIBERTY. THIS HAS BEEN A PROBLEM SINCE PURCHASE, APRIL 2004. INCIDENT OCCURS AT LEAST 10-15 TIMES PER WEEK. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10079387July 15, 2004
VEHICLE SPEED CONTROL
WHILE BACKING OUT OF THE DRIVEWAY VEHICLE SUDDENLY ACCELERATED, AND THE ACCELERATOR PEDAL WAS STUCK TO THE FLOOR. CONSUMER WAS NOT ABLE TO MAINTAIN CONTROL OF THE VEHICLE. CONSUMER PLACED BOTH FEET ON THE BRAKE PEDAL AND VEHICLE CONTINUED TO ACCELERATE INTO A HOUSE. DRIVER SUSTAINED BACK AND NECK INJURIES AND WAS TRANSPORTED TO THE HOSPITAL. THE VEHICLE WAS TOTALED BY THE INSURANCE COMPANY. *AK *NM
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10079823July 15, 2004
ENGINE AND ENGINE COOLING:ENGINE
WHILE SLOWING DOWN FROM ANY SPEED VEHICLE SURGED TO A HIGH RPM. ONCE THE GEAR IS PUT IN NEUTRAL AND PLACED BACK IN DRIVE VEHICLE GOES BACK TO NORMAL. THIS PROBLEM HAPPENED TEN TO TWELVE TIMES SINCE MAY, 2004. DEALER HAS PLACED VEHICLE ON A DIAGNOSTIC MACHINE BUT COULD NOT FIND THE CAUSE OF THE PROBLEM. *AK *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081050July 14, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
VEHICLE UP-SHIFTS PREMATURELY WHILE ASCENDING UPHILL. SERVICE DEPARTMENT SAID THIS IS NORMAL ON ALL VEHICLE TYPES OF THIS YEAR AND MODEL. CHRYSLER IS AWARE OF THIS PROBLEM, HOWEVER THEY HAVE NOT DEVELOPED A FIX TO THE COMPUTERIZED TRANSMISSION CHIP. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081055July 14, 2004
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
I PURCHASED A JEEP LIBERTY WITH SELECT 4WD. AFTER HAVING THE VEHILCE FOR LESS THAN TWO WEEKS AND THE MILAGE WAS LESS THAN 900 MILES, I WAS DRIVING ON THE EXPRESSWAY AND THE VEHICLE BEGAN MAKING A LOT OF NOISE. I TOOK IT TO THE DEALER. I WAS TOLD THAT A BAD BEARING RACE IN THE REAR END HAD MESSED UP THE BEARINGS. THE FAULTY PART WAS INSTALLED BY THE MANUFACTUROR OF THE REAR END.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10082072July 13, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
RECALL REGARDING THE LOWER BALL JOINTS ON 2003 JEEP LIBERTY. *MR THE TECHNICIAN TOLD THE CONSUMER THAT BECAUSE OF THE RECALL THAT THE VEHICLE WOULD NEED A FOUR WHEEL ALIGNMENT. THIS WOULD BE AN OUT OF POCKET EXPENSE FOR THE CONSUMER. RECALL# 03V460000. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10080820July 12, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, AIR BAGS:FRONTAL, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
I ORDERED MY JEEP LIBERTY 7/01 AND PICKED IT UP 9/01. THE MORNING OF 4/4/04 I WAS DRIVING HOME AND STARTED CRASHING INTO TREES. THE CAR WAS SPINNING, BACK AND FORTH ACROSS THE ROAD - HIT 3 TREES, MAILBOXES AND A TELEPHONE POLE (HARD ENOUGH THAT EVEN THOUGH IT WAS THE LAST THING THAT I HIT, IT MOVED ENOUGH THAT IT TORE THE CABLES OUT OF SOMEONE'S HOUSE). ABOUT 50 FEET BEFORE THE 1ST TREE, WAS MY FRONT PASSENGER TIRE AND ABOUT 2 FEET OF THE AXLE (OR WHATEVER HOLDS THE RIM AND TIRE ON THE TRUCK). THE FRONT OF THE TRUCK FROM THE RIGHT FRONT QUARTER PANEL TO 1/3 ACROSS THE FRONT OF THE TRUCK IS UP INSIDE THE DASHBOARD, THE BACK DRIVER'S TIRE IS BLOWN OUT, THE SPARE TIRE ON THE BACK IS SMASHED, THE 2 PASSENGER SIDE DOORS ARE SMASHED AND THE ENTIRE TRUCK IS OFF THE FRAME. I TOLD THE TOW DRIVER AND POLICE ABOUT THE RECALL THAT I'D JUST GOTTEN THAT STATED THAT THE "A BALL JOINT THAT HAS SEPARATED FROM THE KNUCKLE COULD RESULT IN LOSS OF VEHICLE DIRECTIONAL CONTROL AND COULD RESULT IN A CRASH." I HAD AN APPOINTMENT TO GET IT FIXED 4/6/04...THE ACCIDENT WAS 4/4/04. MY INJURIES: AIRBAGS DIDN'T GO OFF BUT I WAS WEARING MY SEATBELT. I BROKE MY ARM (8 WEEKS IN CAST, 6 WEEKS IN A BRACE AND I'M STILL IN PHYSICAL THERAPY. STANDARD SEATBELT BRUISE THAT LASTED MORE THAN 3 WEEKS, AND THE ASSOCIATED PAIN. MY INSURANCE IS COVERING MY MEDICAL AND THE REPLACEMENT OF THE CAR (WITH FINANCING, IT PAID EXACTLY WHAT I OWED). SO, EVEN THOUGH JEEP KNEW ABOUT THE NEED FOR A RECALL IN OCTOBER 2003, I WASN'T NOTIFIED UNTIL MARCH 2004. IT WAS A CLEAR DRY NIGHT. I WAS AWAKE AND COHERENT, NOT SPEEDING OR DRINKING, AND PAYING ATTENTION WHEN I SUDDENLY LOST CONTROL. IN FACT, IT'S [XXX] LUCKY THAT I WAS ONLY GOING 35-40. JEEP CLAIMS THEY'RE NOT RESPONSIBLE. ALL I WANT IS FOR THEM TO ADMIT THAT THEY WERE AT FAULT. IF THEY'D SENT THE RECALL NOTICE IN A TIMELY MANNER, BACK IN 10-11/03, IT WOULD HAVE BEEN FIXED PRIOR TO ANOTHER WINTER OF SNOW AND SLEET AND CRAP GETTING INTO THAT JOINT TO CORRODE IT! *LA INFORMATION REDACTED PURSUANT TO THE FREEDOM
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10080629July 8, 2004
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT, POWER TRAIN:DRIVELINE:DRIVESHAFT
EXCESSIVE DRIVELINE VIBRATION AND NOISE UNDER LOAD/ACCECERATION. DIFFERENTIAL. BEEN TO DEALER TWICE WITH NO REPAIRS. NOISE GETTING PROGRESSEVLY WORSE. JEEP SHAKES VIOLENTLY ABOVE 80 MPH-2004 JEEP LIBERTY 4/WHEEL DRIVE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081522July 8, 2004
SEAT BELTS:REAR/OTHER
REAR PASSENGER SIDE AND DRIVER SIDE SEAT BELTS WON'T RETRACT BACK INTO IT'S HOLSTER BECAUSE THE BELTS WERE UNRAVELING. DEALERSHIP INSPECTED THE SEAT BELTS, BUT COULD NOT DECIDE WHY THIS WAS HAPPENING BECAUSE WHERE THE BELTS WERE UNRAVELING THEY WERE NOT COMING IN CONTACT WITH ANYTHING. DEALERSHIP MIGHT BE ABLE TO COVER THE BELT TO CORRECT THE ISSUE. IF THIS WAS NOT POSSIBLE THE ENTIRE SEAT BELT ASSEMBLY HAS TO BE REPLACED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081531July 8, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
ON MAY 2004 CONSUMER RECEIVED A RECALL LETTER REGARDING THE LOWER BALL JOINT. DEALERSHIP STILL DOES NOT HAVE THE PARTS AVAILABLE TO CONDUCT THE RECALL. DEALERSHIP ASKED TO THE CONSUMER TO CHECK EVERY OTHER WEEK TO SEE IF THEY HAVE THE PARTS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10079238July 3, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER, ENGINE AND ENGINE COOLING
TRANSMISSION AND ENGINE LIGHTS CAME ON UPON TOWING A COLEMAN "YUMA" POP-UP CAMPER. TOOK IN TO DEALER AND DEALER FOUND THAT TORQUE CONVERTER TO BE BAD ALONG WITH GEAR WEAR. TRANSMISSION NEEDED TO BE REPLACED AND GEAR WEAR REPAIRED. CAR HAS ONLY 8,000 MILES ON IT AND IT IS THE FIRST TIME THE CAR HAS TOWED ANYTHING. THE CAR SHOULD NOT HAVE HAD A PROBLEM SINCE IT IS RATED WITH A MUCH HIGHER TOWING CAPACITY THAN THE COLEMAN "YUMA" IS. THE DEALERSHIP IS TRYING TO TELL ME THAT THIS IS AN ISOLATED INCIDENT OF A BAD TRANSMISSION, BUT UPON FURTHER INVESTIGATION WITH JEEP FORUMS ON THE NET, 85% OF LIBERTY OWNERS ARE EXPERIENCING PROBLEMS WITH THEIR TRANSMISSION AFTER 8,000 MILES! ONE OWNER HAS HAD HIS TRANSMISSION REPLACED 3 TIMES! THE DEALERSHIP SAID THIS WAS COVERED UNDER MY WARRANTY THIS TIME, BUT THAT IT WOULD NOT BE COVERED NEXT TIME. IF THE TRANSMISSION IS FAULTY ON ALL OF THEM, I DON'T WANT TO GET STUCK WITH A LEMON ON A BRAND NEW VEHICLE!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081790June 28, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
RECALL FOR LOWER BALL JOINTS ON 2002 JEEP LIBERTY.*MR WHEN THE CONSUMER ARRIVED AT THE DEALERSHIP, SHE WAS TOLD THE PARTS WERE NOT AVAILABLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10078957June 28, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
I TOOK MY 2003 JEEP LIBERTY THAT I PURCHASED NOVEMBER 22.2003 IN FOR A SERVICE CHECKUP AND WITH 29000 MILES ON THE CAR I WAS TOLD THAT HALF OF THE REAR ROTORS WERE RUSTED AWAY, AND ONLY HALF THE BRAKE PAD WAS HITTING THE BRAKES. I HAVE HAD MANY VEHICLES IN MY 52 YEARS OF LIFE AND I HAVE NEVER HAD THIS OCCUR. OF COURSE CHRYSLER REFUSES TO ADMIT THAT THEY ARE USING AN INFERIOR METAL PRODUCT AND WILL NOT STAND BEHIND THE WHAT I BELIEVE TO BE DANGEROUS ROTORS. I HAVE A FILE NUMBER AT CHRYSLER WHICH IS 12412856. I HAD THE ROTORS CHANGED AT MY EXPENSE BUT I BELIEVE THEY ARE CUTTING CORNERS IN A VERY VITAL PART OF THE CAR. I WOULD APPRECIATE A RESPONSE. GERRY VESELY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10078905June 28, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
AT LESS THAN 19,000 MILES (@ 50% HIGHWAY) THE BRAKE ROTORS ON THREE WHEELS ARE CORRODED AND PITTED. HIS HAS CAUSED THE BRAKE PADS TO WEAR VERY THIN. THE ROTOR AND PAD ON THE FRONT RIGHT WHEEL ARE OK AND WEARING NORMALLY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10078740June 24, 2004
STRUCTURE
I AM WRITING TO YOU BECAUSE OF SERIOUS CONCERNS ABOUT THE 2002 JEEP LIBERTY I PURCHASED IN MAY OF 2002 FROM DON BESSETTE IN MINOT, ND. I PURCHASED THE VEHICLE 8 MONTHS AND 7,000 MILES AFTER THE VEHICLE ORIGINALLY WENT INTO SERVICE WHICH WAS SEPTEMBER 11, 2001. OVERALL THE VEHICLE HAS BEEN NOTHING SHORT OF A NIGHTMARE. I AM UNABLE TO KEEP TIRES ON THE JEEP BECAUSE IT CONTINUES TO COME OUT OF ALIGNMENT. THE VEHICLE PULLS TO THE RIGHT. I HAVE TAKEN IT IN SEVERAL TIMES TO TWO DIFFERENT JEEP DEALERS AND NO ONE HAS BEEN ABLE TO FIX THE PROBLEM. I HAVE HAD 4 SETS OF GOODYEAR TIRES ON THE FRONT OF THE JEEP AND THE VEHICLE ONLY HAS 28,000 MILES ON IT! ALL OF WHICH CONTINUE TO BE DAMAGED BY THE JEEP. EVEN AFTER THE RECALL OF THE BALL JOINT IN THE FRONT END WHICH WAS REPLACED I CONTINUE TO HAVE THE PROBLEM. THE JEEP HAS BEEN ALIGNED MORE TIMES THAN I CAN COUNT, YET I STILL HAVE THE SAME PROBLEM, TIME AND TIME AGAIN. THE VEHICLE IS DANGEROUS TO DRIVE BECAUSE IT WANTS TO JUMP ALL OVER THE ROAD. CHRYSLER HAS NOT BEEN ABLE TO FIX THIS PROBLEM EVEN AFTER 6 TRIPS TO THE DEALER. THE VEHICLE PULLS TO THE RIGHT, RUINS THE TIRES THEN IS KNOCKED OUT OF ALIGNMENT. ITS A VICIOUS CIRCLE. THEY BLAME IT ON THE TIRES EVEN THOUGH I HAVE PROVEN FOUR TIMES ITS THE JEEP THAT RUINS THE TIRES. NOT ONLY HAVE I HAD TO DEAL WITH THIS DANGEROUS JEEP BECAUSE OF NOT BEING ABLE TO KEEP IT ALIGNED I HAVE ALSO HAD TO DEAL WITH WATER AND MOLD INSIDE THE CAR FOR THE PAST YEAR. I HAVE HAD THE JEEP AT A CHRYSLER DEALERSHIP SIX TIMES OVER THE PAST YEAR AND EACH TIME I CONTINUE TO LEAVE THE DEALERSHIP IN A 2002 JEEP THAT IS ALL OVER THE ROAD, NEW TIRES THAT ARE CUPPED AND THAT REEKS FROM MOLD AND MILDEW. CHRYSLER CONTINUES TO IGNORE MY CONCERNS AFTER MULTIPLE ATTEMPTS TO GET THE JEEP FIXED. I ASKED RECENTLY HOW TO ESCALATE THE ISSUE AND I WAS TOLD I COULDNT. MEANWHILE THE JEEP IS STILL UNDER WARRANTY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10078657June 23, 2004
STEERING:LINKAGES:ARM:IDLER AND ATTACHMENT
MY GIRLFRIEND AND I OWN A 2002 JEEP LIBERTY WHICH WE RECENTLY TOOK TO THE DEALER FOR A BALL JOINT RECALL. WHEN WE TOOK THE VEHICLE TO THE DEALER I ASKED THE SERVICE MANAGER IF THE CAR WOULD BE RE-ALIGNED AND HE SAID THAT WILL BE $100 EXTRA. I CAN'T UNDERSTAND HOW CHRYSLER CORP. CAN LET A CUSTOMER WALK INTO A DEALER WITH A PERFECTLY ALIGNED VEHICLE AND LEAVE WITH A CAR THAT IS TOTALLY OUT OF ALIGNMENT. HOW IS THIS FIXING A "SAFETY" PROBLEM THAT CHRYSLER CREATED? HOW CAN CHRYSLER PUT SAFETY IN THE WALLETS OF IT'S CUSTOMERS?? WE ENDED UP TAKING THE VEHICLE DOWN THE STREET TO OUR LOCAL MECHANIC THAT DID THE ALIGNMENT FOR $50. I CONTACTED CHRYSLER RE-CALL DEPT AND THEY DENIED MY $50 RE-IMBURSEMENT. SHOULD I GET A LAWYER INVOLVED IN THIS MATTER? I AM JUST LOOKING TO MAKE AN SUV SAFE FOR ALL IN THE FUTURE. THERE ARE SO MANY CASE OUT THERE OF SUV'S FLIPPING OVER DUE TO BAD TIRES, DEFECTIVE FRONT END PARTS ETC.. WHAT SHOULD I DO? ANY ADVISE WOULD BE GREATLY APPRECIATED. SINCERELY [XXX]. *AK INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10078533June 21, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
WHEN DRIVING DOWN THE HIGHWAY, THE TRANSMISSION WOULD OCCASIONALLY SURGE, EVEN WITH THE CRUISE ON. ON JUNE 19 THE TRANSMISSION WOULD SHIFT FROM FIRST TO SECOND PROPERLY, THEN WHEN IT SHIFTED FROM SECOND TO THIRD, IT WOULD ACT LIKE IT WAS IN NEUTRAL. DEALER SAYS WITH 69000 MILES ON A 2002, IT IS NOT COVERED UNDER WARRATY. VEHICLE HAS NEVER BEEN TAKEN OFF ROAD (LIKE DESIGNED) AND NOT OVERWORKED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10078271June 15, 2004
SUSPENSION:REAR, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
GROANING/GRINDING NOISE IN THE BACK WHEELS AT SLOW SPEEDS, MOSTLY WHEN LEAVING A PARKING GARAGE, STOP LIGHTS, PARKING LOTS. BRAKE PEDALS NOT DEPRESSED AT THE TIME. NOISE INCREASES WHEN TEMPERATURE IS LOW AND HUMIDITY IS HIGH. NOISE STARTED AT 1,000 MILES (LESS THAN A MONTH AFTER THE DATE OF PURCHASE). TAKEN TO DEALERSHIP WHO AT FIRST COULD NOT DUPLICATE THE PROBLEM. I RECORDED THE NOISE SEVERAL TIMES AND PLAYED TO THE DEALERSHIP SERVICE MANAGER. IN FOR REPAIRS FOR THE SAME PURPOSE OVER 10 TIMES DURING THE 1ST YEAR, WITHOUT SUCCESS. ISSUE IS NOW WITH CHRYSLER ENGINEERING WHO APPEARS NOT TO BE IN ANY HURRY TO FIX THE PROBLEM. DEALERSHIP DOES NOT FOLLOW-UP AND DOES NOT COMMUNICATE ON THE STATUS OF THIS ISSUE. ALSO NEVER RECEIVED THE RECALL NOTICE. TOOK THE CAR IN FOR THE RECALL SERVICE AFTER SEING YOUR NOTICE, AND WAS TOLD IT MIGHT TAKE A COUPLE OF MONTHS FOR THE RECALL NOTICES TO GET OUT. IT'S BEEN 6 MONTHS, AND NO RECALL NOTICE AS YET. OTHER ISSUES WITH THIS CAR ARE ANOTHER RATTLING NOISE THAT THEY CAN'T FIX. A WEATHER STRIP ON THE DRIVER'S WINDOW THAT HAD TO BE REPLACED 7 TIMES (SO FAR) BECAUSE IT KEEPS COMING LOOSE. EXCESSIVE VIBRATION WHEN ON THE HIGHWAY AT SPEEDS OF 70 MPH. WIND NOISE COMING FROM EVERY DIRECTION, CAN'T HARDLY HEAR THE RADIO. RADIO QUALITY IS SO BAD I CAN'T USE IT. HAVE TO PLAY CDS INSTEAD. AND CHRYSLER WON'T DO A THING TO REMEDIATE THE PROBLEMS. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10079528June 14, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, VISIBILITY:WINDSHIELD WIPER/WASHER
COMPLAINT REGARDING RECALL ON LOWER BALL JOINTS. *MR THE RIGHT FRONT WHEEL OF THE VEHICLE HAD COME OFF OF THE AXLE WHEN THE VEHICLE WAS BACKED OUT OF A PARKING SPOT. ALSO, THE CONTAINER BUSTED WHEN THE BALL JOINTS BROKE WHICH COULD BE IN REFERENCE TO THE WARNING SIGNAL THAT THE WINDSHIELD WIPER FLUID WAS LOW. RECALL #03V460000. *SC *JB PHONE INTERVIEW UPDATE (OCT 5, 05): THE COMPLAINANT'S HUSBAND SAID THAT THEY DID NOT RECEVIE A RECALL NOTICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075218June 11, 2004
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
EXCESSIVE DRIVELINE VIBRATION AND NOISE UNDER LOAD/ACCECERATION. DIFFERENTIAL. BEEN TO DEALER TWICE WITH NO REPAIRS. NOISE GETTING PROGRESSEVLY WORSE. JEEP SHAKES VIOLENTLY ABOVE 80 MPH.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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