Jeep Liberty Complaints

8,882 consumer complaints on file.

#10067605April 21, 2004
AIR BAGS:FRONTAL
DEFECTIVE AIRBAGS ON 2 JEEP LIBERTY VEHICLES. BOTH 2002 MODELS. THE FIRST ACCIDENT WAS IN FEBRUARY OF 2002. BOTH ACCIDENTS WERE HEAD ON. AIRBAGS FAILED TO RELEASE ON BOTH OCCASIONS. COMPLAINTANT WAS WEARING SEAT BELT ON BOTH OCCASIONS.*AK
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10062933April 20, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, POWER TRAIN:AUTOMATIC TRANSMISSION
WHEN DRIVING AT AN UNDETERMINED SPEED STEERING WHEEL PULLED TOWARDS THE RIGHT. CONSUMER TOOK THE VEHICLE TO THE DEALERSHIP FOR INSPECTION, AND MECHANIC DETERMINED THAT RIGHT LOWER BALL JOINTS FAILED. *AK CONSUMER WAS NEVER INFORMED THAT THERE WAS A RECALL ON VEHICLE. IN ADDITION, GEARSHIFT MADE NOISE WHEN SHIFTING FROM DRIVE TO PARK. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10066269April 15, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
BRAKE PADS WENT OUT AFTER 23,000 MILES. BRAKES DID NOT MAKE SQEAKING NOISE AS INDICATOR. METAL ON METAL SOUND WAS ONLY INDICATION. DAMAGED THE ROTORS AND WAS REPLACED. OTHER ROTORS WAS RESURFACED. $350 TO REPAIR. JEEP WILL NOT INCLUDE AS WARRANTY EVEN THOUGH FAULTY PARTS USED. THIS IS NOT SAFE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10066221April 15, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
ON MONDAY, APRIL 5, 2004, I BROUGHT MY LIBERTY RENEGADE FARRISH JEEP IN FAIRFAX, VA FOR MY 18,000 MILE SERVICE WHICH INCLUDED A TIRE ROTATION AND OTHER WORK. NO ONE EVER MENTIONED TO ME THAT MY VEHICLE WAS UNDER A SAFETY RECALL AND THAT WORK HAD NOT BEEN COMPLETED.*AK ON SATURDAY, APRIL 10, 2004 I WAS DRIVING MY LIBERTY WHEN I HEARD A LOUD NOISE THAT SOUNDED LIKE A SHOT GUN GOING OFF AND MY CAR SKIDDED TO THE SIDE OF THE ROAD AND CAME TO A STOP. MY TIRE WAS FLAT BUT UPON CLOSER INSPECTION, I DISCOVERED METAL SHAVINGS ALL OVER THE TIRE AND DOWN THE STREET ALONG MY SKID PATH. MY CAR WAS TOWED TO THE NEAREST JEEP DEALER WHICH WAS HERITAGE CHRYSLER JEEP IN ALEXANDRIA, VA. GREG ANDERSON, FROM HERITAGE JEEP, CALLED ME ON MONDAY, APRIL 12, 2004 AND INFORMED ME THAT MY BALL JOINTS HAD SEPARATED WHILE I WAS DRIVING THE VEHICLE AND THAT WAS THE CAUSE OF THE BREAKDOWN. HE SAID MY VEHICLE IS UNDER A SAFETY RECALL FOR THIS EXACT PROBLEM. I HAVE GRAVE CONCERNS ABOUT THE SAFETY OF THIS VEHICLE AND THE MANNER IN WHICH CUSTOMERS ARE NOTIFIED ABOUT POTENTIALLY LIFE THREATENING DEFECTS IN THEIR VEHICLES. 1. I DID NOT RECEIVE A RECALL NOTICE IN THE MAIL INDICATING THERE WAS A POTENTIAL SERIOUS DEFECT WITH MY VEHICLE THAT MAY CAUSE ME TO LOSE CONTROL OF THE VEHICLE AND CRASH. 2. IT IS MY UNDERSTANDING THAT ALL VEHICLES COMING INTO THE FARRISH JEEP SERVICE DEPARTMENT HAVE A FUNCTION 14 PERFORMED WHICH WOULD INDICATE ANY OUTSTANDING RECALLS ON A VEHICLE. MY VEHIICLE DID NOT HAVE A FUNCTION 14 PERFORMED ON IT AND NOT BEING NOTIFIED THAT THIS WORK NEEDED TO BE PERFORMED WHEN IT WAS JUST IN FOR SERVICE 5 DAYS PRIOR TO MY BALL JOINTS SEPARATING IS COMPLETELY UNACCEPTABLE. THIS LIBERTY IS MY FAMILY CAR THAT I TAKE MY 6 YEAR OLD AND 4 YEAR OLD SONS BACK AND FORTH TO SCHOOL IN EVERY DAY ON THE I-495 BELTWAY. I CANT IMAGINE WHAT WOULD HAVE HAPPENED TO ME AND MY FAMILY, AND OTHER DRIVERS AROUND ME, HAD MY BALL JOINTS SEPARATED ON THE BELTWAY AT 60 MILES AN HOUR. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10067223April 15, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
WHEN DRIVING AT ANY SPEED CONSUMER HEARD A KNOCKING NOISE COMING FROM OF FRONT. CONSUMER TOOK THE VEHICLE TO THE DEALERSHIP FOR INSPECTION, AND MECHANIC DETERMINED THAT THAT THE UPPER BALL JOINTS FAILED". *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10066147April 14, 2004
UNKNOWN OR OTHER
CHRYSLER HAD A RECALL ON THE BALL JOINT OF A JEEP LIBERTY. TODAY WHILE DRIVING MY CAR BEGAN MAKING A NOISE AND WAS DIFFICULT TO BRAKE AND STEER. I CALLED THE DEALER AND HE SAID BRING IT DOWN. I ASKED IF IT WAS SAFE TO DRIVE AS I EXPLAINED THE PROBLEM TO HIM. HE SAID HE COULD NOT TELL ME THAT BUT TO BRING IT RIGHT DOWN. I DID THEN I HAD TO HANG AROUND SINCE EVERYONE WAS AT LUNCH. WITHIN TWO MINUTES THEY TOLD ME IT WAS THE BALL JOINT AND CHRYSLER HAD PUT OUT A RECALL. I SAID I DID NOT GET NOTICE. THEY SAID IT WAS CHRYSLER RESPONSIBILITY. HOWEVER, THEY ALSO SAID THEY ONLY HAVE 20 NEW ONES AS THERE IS A SHORTAGE. WHEN I SEARCHED ON THE WEB TODAY THIS RECALL CAN CAUSE A PERSON TO LOSE CONTROL OF THEIR CAR. LUCKILY I DID NOT. BUT I BELIEVE CHRYSLER HAS A RESPONSIBILITY TO NOTIFY THE OWNERS IMMEDIATELY BEFORE THEY LOSE CONTROL OF THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10066812April 8, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
WHILE DRIVING AT 45-50 MPH CONSUMER NOTICED COOLING STEAM COMING FROM THE HOOD. CONSUMER WAS ABLE TO PULL OVER TO THE GAS STATION. VEHICLE WAS TAKEN TO THE DEALERSHIP FOR INSPECTION, AND MECHANIC DETERMINED THAT THERE WAS AN OVER FLOW OF COOLING WHICH SPILLED INTO THE ENGINE. HOWEVER, PROBLEM STILL OCCURRED. CONSUMER TOOK THE VEHICLE TO A PRIVATE MECHANIC, WHO DETERMINED THAT HEAD GASKET NEEDED TO BE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10063349April 8, 2004
VEHICLE SPEED CONTROL:LINKAGES
WHEN EXITING THE HIGHWAY SPEEDOMETER STOPPED OPERATING AND THE VEHICLE STALLED. VEHICLE WAS TAKEN TO THE DEALER, WHERE THE MECHANIC DETERMINED THAT SPEED SENSOR WAS THE CAUSE OF THE PROBLEM, AND REPLACED IT. *AK *MR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10066696April 7, 2004
ELECTRICAL SYSTEM, POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING AT ANY SPEED AUTOMATIC TRANSMISSION SHIFTED FROM ANY GEAR TO NEUTRAL. DEALER ON DIFFERENT OCCASIONS REPLACED THE COMPUTER, AND AUTOMATIC TRANSMISSION. BUT PROBLEM STILL PERSISTS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10066779April 7, 2004
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
CONSUMER STARTED VEHICLE, AND IT SURGED FORWARD, ACCELERATING TO 50 MPH, HITTING OBJECTS IN FRONT UNTIL IT CAME TO A STOP. ALL OF THIS OCCURRED WHILE CONSUMER HAD FOOT ON THE BRAKES. VEHICLE WAS TOTALED. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10065619April 6, 2004
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
I RETURNED HOME LATE ON EVENING AFTER AN EVENING OF SHOPPING, DINNER, & MOVIE. I PARKED MY CAR IN THE GARAGE AND TEN MINUTES LATER HEARD A LOUD "WHOOSH" SOUND. I WENT TO THE GARAGE TO INVESTIGATE AND SAW WHITE SMOKE. AFTER OPENING THE GARAGE DOOR TO DISSIPATE THE SMOKE I LOOKED AROUND THE CAR. I DID NOT SEE ANY PROBLEM WITH THE TIRES OR LEAKING FLUIDS. I DID SEE BLACK SINGE MARKS ALONG THE EDGE OF THE HOOD AND BLACK DUST OVER THE HOOD. THE FIRE DEPARTMENT & SHERIFF WERE CALLED. THE FIREMEN DETERMINED THAT A FIRE OCCURRED UNDER THE HOOD OF THE CAR AND, MIRACULOUSLY, PUT ITSELF OUT. THEY ALSO DETERMINED THAT A LOOSE WIRE WAS ARCING WITH THE ALTERNATOR AND DISCONNECTED THE BATTERY. THEY RULED THE CAUSE OF THE FIRE AS FAULTY ELECTRICAL WIRING. THE CAR IS 3.5 MONTHS OLD WITH JUST UNDER 3000 MILES ON IT. MY BROTHER-IN-LAW, WHO IS A RETIRED MECHANIC, WENT WITH ME TO THE DEALERSHIP TO PICK UP MY THINGS FROM THE CAR AND GET A LOANER CAR. HE COULD SEE THAT THE LINE GOING FROM THE COMPRESSOR RUPTURED DURING THE FIRE. HE SPECULATED THAT THE "WHOOSH" SOUND I HEARD WAS AC REFRIGERATION ESCAPING WHEN THE LINE RUPTURED AND THAT THE FLUIDS EXTINGUISHED THE FIRE. I AM WAITING FOR AN INSPECTOR FROM CHRYSLER TO LOOK AT THE CAR. I HAVE AN INCIDENT FILE OPEN WITH CHRYSLER, #12193081. I ALSO HAVE THE REPORT FROM SHERIFF. SINCE THIS JUST HAPPENED, NO RESOLUTION HAS BEEN DETERMINED. *LA
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10066866April 1, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
VEHICLE HAD POWER SURGES. *PH PROBLEM WITH TRANSMISSION SLIPPING AND WINDSHIELD FREEZING. *MR *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065431April 1, 2004
SERVICE BRAKES, HYDRAULIC
WHEN APPLYING THE BRAKES VEHICLE FISH TAILED. DRIVER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10051584April 1, 2004
AIR BAGS, ELECTRICAL SYSTEM, EXTERIOR LIGHTING:HEADLIGHTS:SWITCH
WHILE DRIVING AT 25 MPH, THE DRIVER SIDE AIR BAG DEPLOYED FOR NO LOGICAL REASON. THE CONSUMER LOST CONTROL OF THE VEHICLE AND COLLIDED WITH AN EMBANKMENT. THE VEHICLE NEVER RAN OVER ANYTHING OR HIT ANYTHING BEFORE THE MISHAP. THE CONSUMER SUFFERED A SPRAINED WRIST, A CONCUSSION AND TRAUMA TO HIS BACK. THE CONSUMER ALSO REPORTED THAT BEFORE THE AIR BAG DEPLOYED, THAT ELECTRICAL CURRENTS FROM THE STEERING WHEEL WERE SHOCKING WHO EVER DROVE THE VEHICLE. THIS ELECTRICAL SHOCK HAS HAPPENED ON THREE DIFFERENT OCCASIONS AND THE DEALER HAS TRIED TO FIND THE SOURCE. THE MANUFACTURER AND THE DEALER WERE AWARE PROBLEM. *JB HEADLIGHTS GO OUT INTERMITTENTLY, DEALER REPLACED SWITCH. *LA
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10065293March 31, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
WHILE DRIVING 5 MPH LEFT FRONT TIRE COLLAPSED. CONSUMER HAD THE VEHICLE TOWED TO THE DEALERSHIP FOR INSPECTION, AND MECHANIC DETERMINED THAT THE LEFT UPPER BALL JOINT FAILED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065219March 30, 2004
STEERING
WHILE DRIVING BETWEEN 60 AND 65 MPH CONSUMER LOST CONTROL, AND REAR ENDED ANOTHER VEHICLE. DEALER NOTIFIED.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10065069March 29, 2004
VISIBILITY:WINDSHIELD
WHILE DRIVING 25 MPH REAR WINDSHIELD EXPLODED, SENDING BROKEN GLASS INTO THE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065204March 26, 2004
UNKNOWN OR OTHER
CONSUMER WAS INCONVENIENCED WHEN SHE DROPPED HER VEHICLE OFF FOR REPAIRS BUT THE DEALER HAD RAN OUT OF PARTS. (NAR) *PH *CB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10064866March 25, 2004
STEERING:COLUMN
WHILE DRIVING 55 MPH THE STEERING COLUMN MALFUNCTIONED. AS A RESULT THE DRIVER LOSS CONTROL CAUSING THE VEHICLE TO ROLL OVER THREE TIMES LANDING ON IT'S ROOF. THE AIRBAG DEPLOYED UPON IMPACT. NO INJURIES REPORTED. THE CONSUMER STATES TWO WEEKS PRIOR TO THE COLLISION THE STEERING COLUMN EXPERIENCED PROBLEMS SUCH AS VIBRATION AND LOUD CLUNKING NOISES. PLEASE PROVIDE ANY ADDITIONAL INFORMATION. *NM
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10064913March 25, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
VEHICLE WAS HAVING A PROBLEM WITH A NOISE IN THE FRONT END. THE OWNER HAD TAKEN THE VEHICLE TO THE DEALER ON 6 OCCASIONS. LATER, THE VEHICLE WAS RECALLED FOR BALL JOINT PROBLEMS DUE TO POOR WORKMANSHIP. THE FRONT DRIVER SIDE WHEEL SEPARATED FROM THE VEHICLE. PROVIDE FURTHER DETAILS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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