Jeep Liberty Complaints

8,882 consumer complaints on file.

#10155871April 22, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
2003 LIBERTY SPORT- LOWER BALL JOINTS WERE REPLACED DUE TO RECALL NOTICE. I TOOK THE VEHICLE TO A DEALER AT 24,000 MILES WITH A COMPLAINT OF BALL JOINT WEAR. THE DEALER IMPROPERLY INSPECTED THE BALL JOINTS FOR WEAR AND SAID THERE IS NO WEAR AND THEY ARE WITHIN SPEC. ALSO, AT THE SAME TIME INSPECTED THE VEHICLE AND PASSED IT. APPROXIMATELY 5000 MILES LATER, AFTER SEVERAL INSPECTIONS OF THE BALL JOINTS BY MYSELF IN THE WAY THEY SPECIFIED RESULTING IN NO PLAY, THE LOWER BALL JOINT FAILED AND SEPARATED. THE VEHICLE CRASHED TO THE GROUND GRINDING THE CV SHAFT INTO THE GROUND. THE VEHICLE WAS TOWED FROM THE TRAVEL LANE TO THE NEAREST GARAGE. I AM LOOKING FOR INPUT ON WHAT MY NEXT STEP SHOULD BE. I HAVE SINCE CALLED SEVERAL DODGE/JEEP DEALERS AND INQUIRED ABOUT THE PROCEDURE TO INSPECT THE BALL JOINTS AND EACH DO IT INCORRECTLY. ONE TECHNICIAN OFFER TO LOOK IT UP IN THE JEEP LIBERTY SERVICE MANUAL AND EXPLAINED THE PROPER WAY TO ME. SOUNDS LIKE GROSS NEGLIGENCE TO ME....*JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10156283April 21, 2006
SUSPENSION:FRONT
THE CONSUMER HAD A PROBLEM WITH THE STEERING AND HANDLING OF HIS 1997 JEEP GRAND CHEROKEE. *NM THE VEHICLE HAD A FRONT END ALIGNMENT BUT IT NEVER REMAINED ALIGNED AS LONG AS EXPECTED. THE CONSUMER HAD THE TIRES BALANCED, ROTATED AND ALIGNMENT PERFORMED ON 3/9/06. THE LOWER BALL JOINT DEVELOPED AN UNUSUAL AMOUNT OF SLACK. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10155803April 21, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
I HAVE A JEEP LIBERTY 2004 SPORT EDITION WITH 10,000 MILES ON IT. AFTER OWNING IT ONLY A WEEK, I NOTICED THAT WHEN DRIVING AND GOING UP GRADE , MAYBE 10 DEGREES ON THE FREEWAY AT SPEEDS OF AROUND 40-50 MPH THE VEHICLE WOULD BEGIN TO SLOW DOWN OR LOSE SPEED. I WOULD GIVE IT MORE GAS, AND THE VEHICLE WOULD CONTINUE TO SLOW DOWN-HESITATE. THE VEHICLE DOESN'T IMMEDIATELY TAKE OFF, OR ACCELERATE, IT 'HESITATES'. I WOULD GIVE IT JUST A HAIR MORE GAS, STILL NO ACCELERATION- VEHICLE CONTINUES TO SLOW DOWN. THIS ALMOST CAUSED AN ACCIDENT ONE DAY AS I WAS TRYING TO ACCELERATE TO THE EXPRESSWAY, WHEN THE CAR HESITATED, I EVEN PUSHED THE ACCELERATOR TO THE FLOOR WHICH I EXPERIENCED THE SAME PROBLEM. I HAVE GONE TO MY DEALERSHIP, WHERE I HAVE PURCHASED THE VEHICLE. THEY TOLD ME THERE A DESIGN CHANGE ON THE 2004 FOR THE TRANSMISSION THAT DOES THIS. I CAN NOT TELL YOU HOW FRUSTRATING IT IS DRIVING A CAR WHICH HESITATES, ESPECIALLY WHEN IT HITS 40 MPH. IT FEELS LIKE THE CAR IS ABOUT TO SHUT DOWN. A TECH DROVE THE CAR WITH ME AND HE EXPERIENCED THE SAME PROBLEM, THEY SAID THERE IS NOTHING THEY CAN DO. SO I SPEND 20,000 DOLLARS ON A CAR THAT I REALLY CAN DRIVE OVER 40 MPH. CHRYSLER IS NOT WILLING TO HELP OUT. I AM NOT THE ONLY ONE PLEASE CLICK ON THIS LINK FOR MANY OTHER LIBERTY OWNERS THAT HAVE THE SAME PROBLEM. ANY HELP WOULD BE APPRECIATED. HERE IS THE LINK THIS, THIS IS JUST ONE OF MANY THAT I FOUND. HTTP://TOWNHALL-TALK.EDMUNDS.COM/WEBX?ED_SEARCHRESULTS@@.EF01B1B!KEYWORDS=ALLIN%3AMSGTEXT%20LIMIT%3A.EF01B1B%202004%20LIBERTY%20HESITATION&COUNT=20. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10155757April 20, 2006
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
2002 JEEP LIBERTY LIMITED 4WD. MAINTENANCE KEPT UP. ENGINE HAS BLOWN UP AT 85,000 MILES. NEED TO REPLACE AND COST IS $6,400.00. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10155790April 20, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
I AM VERY CONCERNED ABOUT THE UPPER AND LOWER BALL JOINTS ON MY 2003 JEEP LIBERTY. I HAVE 26, 000 MILES ON THIS VEHICLE AND THE BALL JOINTS SEEM TO HAVE FAILED. I AM CHOOSING TO REPLACE THEM WITH WHAT I HOPE WILL BE A BETTER QUALITY PRODUCT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10155681April 19, 2006
FUEL SYSTEM, GASOLINE:STORAGE
GAS TANK HAS NO FLAP WHERE THE GAS GOES INTO THE TANK. AS A RESULT GAS SLOSHES OUT OF THE TANK WHEN FULL. THE PUMP DOES NOT SHUT OFF AND THE GAS RUNS OUT THE SIDE OF THE TANK. I CONSIDER THIS TO BE VERY DANGEROUS. THE DEALER TOLD ME THEY CHECKED THE OTHER VEHICLES IN THEIR LOT AND SEVERAL WERE THAT WAY AND THEY HAD NO OTHER COMPLAINTS ABOUT THIS. THIS HAPPENS EVERY TIME I GET GAS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10155583April 18, 2006
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)
DT*: THE CONTACT STATED THE MALFUNCTION INDICATOR LIGHT INTERMITTENTLY ILLUMINATED. THE DEALERSHIP REPLACED THE EGR VALVE FIVE TIMES. THIS HAS NOT REMEDIED THE PROBLEM. THE MECHANIC AT THE DEALERSHIP INFORMED THE CONTACT THAT IF THIS LIGHT ILLUMINATED, THIS WAS A GOOD INDICATOR THAT THE VEHICLE COULD LOSE POWER. THE CONTACT STATED THAT THE MECHANIC TOLD HIM THAT IF HE DROVE THE VEHICLE OF THE LOT IT WILL BREAK DOWN ON THE ROAD. WAS GIVEN A RENTAL CAR FOR THREE WEEKS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10155632April 18, 2006
SEAT BELTS:FRONT
THE DRIVER'S SIDE FRONT SEAT BELT ON MY 2002 JEEP LIBERTY WILL NO LONGER LATCH. THERE WAS NO WARNING LEADING UP TO THIS FAILURE. WE HAVE NOT YET BEEN ABLE TO REPAIR IT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10155403April 15, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
2004 JEEP LIBERTY, BALL JOINT BROKE, WHEEL FELL OFF,HAD TO REPLACE FRONT LOWER BALL JOINT, WHEEL, & RIGHT AXLE SHAFT. ONLY HAD 52,000 MILES. THE FACTORY DID PAY 50% OF REPAIR. I HAD COMPLAINED TO DEALER DURING WARRANTY PERIOD THAT I HEARD A NOISE WHEN GOING OVER SPEED BUMPS IN THE FRONT RIGHT PASSENGER SIDE AND THAT THE VEHICLE VEERED TO THE RIGHT. AFTER REPAIR I NO LONGER HEAR THE NOISE AND THE VEHICLE DOES NOT VEER TO THE RIGHT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10155353April 14, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
2002 JEEP LIBERTY @ 53,571 MILES.[XXX]. 4/6/06 FAILURE. THE LOWER PASSENGER SIDE BALL JOINT BROKE AS MY WIFE WAS WAITING FOR THE GARAGE DOOR TO OPEN. FORTUNATELY, THE JEEP WAS STATIONARY AT THE TIME OF FAILURE. THE DEALER REPLACED BOTH LOWER BALL JOINTS (UNDER THE FORMAL RECALL). THIS IS THE SECOND TIME BOTH LOWER BALL JOINTS WERE REPLACED ON THIS VEHICLE...THE FIRST TIME BOTH LOWER BALL JOINTS WERE REPLACED WAS AT 26,887 MILES (ALSO UNDER THE RECALL)! BOTH UPPER BALL JOINTS WERE REPLACED @ 39,527 MILES (I ORIGINALLY PAID FOR THIS BUT CHRYSLER PAID AFTER MULTIPLE COMPLAINTS)! IT APPEARS THAT REPLACEMENT BALL JOINTS WERE NOT CORRECTED AND ARE FAILING ALSO!!!! *NM UPDATED 07/16/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10154923April 10, 2006
EQUIPMENT:MECHANICAL:ACCESSORY SCISSOR/SCREW/BOTTLE JACK/LIFT
THE TIRE JACK THAT CAME WITH MY 2005 JEEP LIBERTY BENT UNDER THE WEIGHT OF THE VEHICLE. THIS IS NOT ONLY DANGEROUS TO PERSONS NEAR OR UNDER THE VEHICLE, BUT MADE THE JACK UNABLE TO LIFT THE VEHICLE TO A HEIGHT ADEQUATE TO CHANGE THE TIRE. THE SERVICE PERSON FROM AAA LAUGHED WHEN HE SAW WHAT JEEP HAD PROVIDED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10154779April 7, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
I WAS BACKING OUT OF A PARKING SPOT AND HEARD A LOUD CLUCK. I STOPPED THE TRUCK AND FOUND THAT THE PASSENGER SIDE LOWER BALL JOINT SHAFT HAD BROKEN. THIS CAUSED THE LOWER CONTROL ARM TO SEPARATE FROM THE STEERING KNUCKLE AND REST ON THE INSIDE OF THE WHEEL. WHEN IT WAS TOWED TO THE DEALERSHIP, THE REPAIR WAS COVERED UNDER WARRANTY BECAUSE I HAD THE LOWER BALL JOINT RECALL DONE ON MY JEEP LIBERTY PREVIOUSLY. THE DEALER REPLACED THE LOWER BALL JOINT, UPPER CONTROL ARM, AXLE SHAFT, AND A FEW SEALS. THE OLD PARTS ARE NOT AVAILABLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10154571April 5, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
MY WIFES CAR IS A 2004 JEEP LIBERTY SPORT [XXX], AND SHE IS THE MAIN DRIVER OF THIS VEHICLE. ON MARCH 31ST 2006 I DECIDED TO TAKE HER CAR TO MICHIGAN THAT DAY. WHEN I GOT IN IT I NOTICED THAT THE STEERING WAS NOT RIGHT. THE PROBLEM WAS THAT IT SEEMED LIKE YOU REALLY HAD TO WORK AT KEEPING IT GOING STRAIGHT DOWN THE ROAD. WHEN TURNING THE VEHICLE IT DIDN'T WANT TO STRAIGHTEN BACK OUT LIKE MOST CARS DO. YOU ACTUALLY HAD TO TURN THE WHEEL TO GET IT GOING BACK IN A STRAIGHT DIRECTION AGAIN. I DECIDED I NEEDED TO STOP AND HAVE A TRAINED SERVICE TECHNICIAN LOOK AT THE VEHICLE THAT MORNING. WHEN I GOT THERE AND EXPLAINED THE PROBLEM TO THE MAINTENANCE MAN HE SAID LETS TAKE IT FOR A TEST DRIVE. HE STATED THAT HE DIDN'T SEE A PROBLEM WITH THE VEHICLE GOING DOWN THE ROAD BUT DID NOTICE IT WAS A LITTLE HARD TO TURN. HE STATED THAT THEY COULDN'T LOOK AT IT THAT DAY, SO HE SCHEDULED FOR ME TO BRING IT BY ON WEDNESDAY APRIL 5TH WHICH WAS 5 DAYS AFTER I HAD TAKEN IT BY. HE ASSURED ME EVERYTHING WAS OKAY AND THAT IT WAS ALRIGHT TO DRIVE. ON APRIL 4, 2006 MY WIFE CALLED ME AT 9:05 A.M. TO LET ME KNOW THAT THE CAR HAD BROKEN DOWN. I ASKED HER WHAT WAS WRONG, AND SHE STATED THAT SHE BARELY GOT IT INTO THE YMCA PARKING LOT WHERE SHE WAS DROPPING OFF MY 3 YEAR OLD FOR PRESCHOOL. WHEN IT BROKE MY WIFE SAID THE VEHICLE DROPPED LIKE SHE HAD A BLOW OUT. THE WRECKER STATED THAT IT WAS A BROKEN BALL JOINT AND COULD NOT BELIEVE THIS SINCE THERE IS ONLY 24,000 MILES ON THE VEHICLE. THANK GOD THIS HAPPENED AT A SLOW RATE OF SPEED INSTEAD OF GOING DOWN THE HIGHWAY AT 65 MPH WITH MY THREE YEAR OLD AND SEVEN YEAR OLD SONS IN THE CAR. THEY COULD VERY WELL PUT ANOTHER DEFECTIVE PART ON THIS VEHICLE, AND I AM TERRIFIED TO PUT MY FAMILY BACK INTO THIS CAR SINCE THERE HAS BEEN NO RECALL OR RETRO FIT. THE NEXT TIME COULD COST MY FAMILY THEIR LIVES. I HOPE THIS ISSUE CAN BE RESOLVED SAFELY BEFORE SOMEONE GETS SERIOUSLY HURT. THE LIBERTY IS AT SHOP WAITING FOR REPAIR. *NM *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10154611April 5, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
WHILE DRIVING THE CAR THE LOWER BALL JOINT IN THE FRONT SUSPENSION SEPERATED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10154615April 5, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
2003 JEEP LIBERTY, 34K MILES (NEVER OFF-ROAD), LEFT FRONT LOWER BALL JOINT FAILURE. FAILURE @ 20 MPH. NO INJURY BUT LUCKY NOT FASTER SPEED. KIDS IN BACK SCARED. RIM SPLIT, TIRE BLOWN. WRECKER TO RETURN TO DEALERSHIP. TWO ASSOCIATES WITH SIMILAR MODEL (EARLY 2003 LIBERTY) HAVE NOW HAD JOINTS CHECKED LAST WEEK AND BOTH NEEDED RT. & LT. LOWER BALL JOINTS REPLACED. POTENTIALLY CATASTROPHIC DEFECT!! *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10154493April 4, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
I WAS ENTERING THE INTERSTATE FROM AN ENTRANCE RAMP. AT THE TOP OF THE RAMP, I HEARD A LOUD POP & STEERING BECAME DIFFICULT. I PULLED OUT OF TRAFFIC NEXT TO A CONCRETE WALL AND STOPPED TO CHECK IF I HAD A TIRE BLOW-OUT. UPON SEEING THE TIRES WERE OKAY, MY HUSBAND GOT INTO THE VEHICLE, PUT IT INTO GEAR AND BEGAN TO DRIVE IT. WITHIN 3 FEET, THE BALL JOINT ASSEMBLY APPARENTLY GAVE WAY & THE LEFT FRONT OF THE VEHICLE FELL, RESTING ON THE TOP OF THE TIRE. WE WERE STRANDED FOR ABOUT AN HOUR AT THE ENTRANCE RAMP/INTERSTATE CONNECTION IN A SEVERE THUNDERSTORM, PRAYING FOR OUR LIVES. I AM DIABETIC, AND THE STRESS CAUSED MY BLOOD SUGAR TO RISE AND I WENT INTO TACHYCARDIA. FORTUNATELY, I HAD MEDICATION WITH ME AND DID NOT HAVE TO GO TO A HOSPITAL. AAA SENT A FLATBED WRECKER TO TAKE THE VEHICLE TO A NEARBY DEALER WHO, AFTER JEEP REFUSED TO REPLACE THE PARTS AT THEIR EXPENSE, REPAIRED THE JEEP USING OUR PREVIOUSLY PURCHASED EXTENDED WARRANTY. I DO NOT KNOW IF THE OLD PARTS ARE AVAILABLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10154511April 4, 2006
AIR BAGS:FRONTAL
MY SON WAS INVOLVED IN A ONE CAR ACCIDENT. MY SON WAS IN THE MIDDLE OF A SHARP CURVE ON A 2 LANE ROAD WHEN HE NOTICED A CAR APPROACHING FROM THE OPPOSITE DIRECTION. THE FRONT PASSENGER OF MY SON'S CAR ESTIMATED THEIR SPEED AT 50 MPH. THE APPROACHING VEHICLE SCARED MY SON AND HE JERKED THE STEERING WHEEL TO THE RIGHT AND HIT HIS BRAKES. THE 2003 JEEP LIBERTY SKIDDED HEAD-ON INTO A DITCH AND THEN FLIPPED END-OVER-END TWICE. MY SON AND THE FRONT PASSENGER SUFFERED ONLY MINOR INJURIES. NO DOUBT THE SEAT BELTS SAVED THEIR LIVES BUT THE FRONT AIR BAGS DID NOT DEPLOY. THE CAR WAS TOTALED BY THE INSURANCE COMPANY. *JB
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10154531April 4, 2006
AIR BAGS:FRONTAL
DT*: THE CONTACT STATED WHILE DRIVING 15 MPH THE VEHICLE WAS INVOLVED IN A FRONTAL IMPACT CRASH AND THE AIRBAGS DID NOT DEPLOY. THE CONTACT WAS WEARING A SEAT BELT HOWEVER, INJURIES WERE SUSTAINED. IT WAS TOWED TO THE DEALER WHICH DETERMINED A PRECISE IMPACT MUST OCCUR FOR THE AIRBAGS TO DEPLOY. THE INSURANCE COMPANY IS MAKING THE APPROPRIATE REPAIRS. UPDATED 05/03/06.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10154557April 4, 2006
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
DRIVER'S SIDE SEAT BELT LATCH STICKS IN DOWN/RELEASE POSITION AND MUST BE PRIED UP IN ORDER TO LATCH SEAT BELT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10154373April 3, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
WHILE DRIVING INTO A GAS STATION (BEFORE ENTERING THE EXPRESSWAY) MY WHEEL CAME OFF ON THE FRONT PASSENGER'S SIDE OF THE VEHICLE. THE VEHICLE LUNGED FORWARD, THE WHEEL FELL OFF AND FLUIDS LEAKED OUT OF THE VEHICLE. LUCKILY THIS DIDN'T HAPPEN ON THE EXPRESSWAY. RELIABLE? *NM
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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