Jeep Liberty Complaints

8,882 consumer complaints on file.

#10356616September 20, 2010
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
WITHIN THE LAST YEAR ALL FOUR WINDOWS ON MY 2006 JEEP LIBERTY HAVE FAILED, ONE OF THEM FOR THE SECOND TIME SINCE I HAVE OWNED THE CAR. THE FIRST WINDOW FAILED SEPTEMBER OF 2009. I HAD MY WINDOW PARTLY DOWN AND WHEN I WENT TO ROLL IT UP IT MADE A TERRIBLE NOISE AND THE GLASS FELL INTO THE DOOR. I PAID TO HAVE IT REPAIRED WHICH COST ME $600. IN AUGUST OF 2010 THE BACK TWO WINDOWS BEGAN TO FALL INTO THE DOOR ON THEIR OWN, I HAD NOT TRIED TO ROLL THEM DOWN, AS I WAS DRIVING. THIS HAPPENED WITHIN A WEEK OF EACH OTHER. WHEN I TOOK IT TO THE DEALER THEY SUGGESTED I CALL JEEP TO REQUEST HELP. JEEP AGREED TO REPAIR BOTH OF THESE WINDOWS FOR ME. WITHIN ONE WEEK OF THE REPAIR THE FRONT PASSENGER SIDE WINDOW FELL INTO THE DOOR AS I CAME TO A STOP IN A PARKING LOT. I AM CURRENTLY WAITING TO HEAR FROM JEEP ABOUT THE REPAIR OF THIS WINDOW. I CANNOT BELIEVE THAT THIS HAPPENED TO MY CAR FIVE TIMES IN TOTAL, (THE FIRST WINDOW WENT OUT ABOUT THREE YEARS AGO.) *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10356662September 20, 2010
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
IN 4/2010 I BOUGHT 2007 JEEP LIBERTY (LESS THAN SIX MONTHS AGO) - WITHIN TWO WEEKS AFTER PURCHASE REAR DRIVER SIDE WINDOW JUST FELL DOWN INTO THE DOOR WHILE IN MOTION - WAS PROB DOING 65 THE FIRST TIME - I BROUGHT TO DEALERSHIP AND THEY FIXED IT FREE - THE SECOND TIME (APPROX 3 MONTHS LATER) ON FOURTH OF JULY WEEKEND, I AM VISITING MY SON SIX HOURS AWAY AND I'M DRIVING AND ARRIVE AT MY SON'S HOUSE AND THE REAR PASSENGER SIDE JUST FALLS - I HAD TO DRIVE SIX HOURS BACK HOME WITH STORMS AND A WINDOW THAT WOULDN'T STAY UP -- I HAVE TRIED STUFFING CARDBOARD IN THE WINDOW BUT IT FALLS OUT NOW BECAUSE I IS ALL STRETCHED OUT - I HAVE TO STOP AND GET OUT ON THE INTERSTATE TO TRY AND PRY STUFF IN TO KEEP THE WINDOW UP - ANY STORMS AND I AM IN BIG TROUBLE - I CURRENTLY HAVE BEEN WAITING ONE WEEK JUST FOR THE DEALER TO FIX IT - THEY HAVE TO ORDER A COMPLETE ASSEMBLY UNIT EACH TIME AND THIS TIME THEY WILL CHARGE ME $100 DEDUCTIBLE - AS EXPLAINED TO ME THE UNIT THAT HOLDS THE WINDOW IN IS VERY FRAGILE AND MADE OF UNSTURDY, CHEAP PLASTIC...DUE TO THEIR SERVICE HOURS I HAVE TO TAKE TIME OFF FROM WORK AND I HAVE CHILDREN THAT RIDE WITH ME AND I AM CONCERNED ABOUT THIS WINDOW FALLING WHILE I HAVE THEM IN THE VEHICLE AND ITS VERY DANGEROUS DURING BAD WEATHER AND EXPENSIVE TO FIX EACH TIME AS WELL. 1ST INCIDENT HAPPENED AROUND 4/15/10 AND SECOND INCIDENT OCCURRED ON 7/4/10 WEEKEND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10356342September 19, 2010
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
2006 JEEP LIBERTY PASSENGER SIDE REAR WINDOW FALLS ON ITS OWN AND WILL NOT COME BACK UP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10356365September 19, 2010
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
MY WINDOWS ARE FALLING INTO THE WELL OF MY 2006 JEEP LIBERTY DOORS FOR NO REASON AT ALL. DEALERS ARE NOT OPENLY OFFERING TO REPLACE WITH UPDATED PARTS. I WAS TOLD THAT THE COST WOULD BE UP TO $500 PER WINDOW AND OFFERING TO HAVE CHRYSLER MAKE GOOD OF THE DEFECT. I WAS TOLD THE WINDOW REGULATORS WERE DEFECTED AND THAT CHRYSLER WAS AWARE OF THE PROBLEM. IF YOU KNOW THERE IS A PROBLEM, JUST HAVE THE DEALER REPLACE AND FILE WITH CHRYSLER TO MAKE THIS A "GOOD SERVICE POLICY". *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10356232September 18, 2010
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, EQUIPMENT
I PURCHASED A 2006 JEEP LIBERTY IN TAMPA, FL SEPTEMBER OF 2006. THIS VEHICLE WAS PURCHASED BRAND NEW, WITH APPROX 24 MILES ON IT AT THE TIME OF PURCHASE. SINCE MY PURCHASE THE REAR WINDOW REGULATORS FAIL 5 TIMES AS OF THE CURRENT DATE. 4 TIMES THE DEALERSHIP IN FL FIXED WITHOUT ANY COST TO ME. WHEN THIS HAPPENED 9/15/2010 FOR THE 5TH TIME (3RD TIME ON THE SAME WINDOW) I CALLED THE LOCAL JEEP DEALERSHIP AND SPOKE TO THE SERVICE MANAGER :EXPLAINED THE ISSUE & WANTED TO KNOW WHEN I COULD BRING IT TO THE DEALERSHIP TO BE REPAIRED. HE WENT ON TO TELL ME THIS: 'YOU CAN BRING IT IN ANYTIME, THERE IS A $100 DEDUCTIBLE TO HAVE THIS FIXED. ' ( I QUESTIONED WHY, AS THIS WAS AN OBVIOUS DEFECT ON THE MANUFACTURER) HE RESPONDED 'THAT IS WHAT THE CHARGE IS, JUST BE GLAD THAT THIS HAS NOT HAPPENED TO ALL OF YOUR WINDOWS, THIS IS A COMMON PROBLEM WITH THE 2002- CURRENT JEEP LIBERTY. JEEP IS AWARE OF THE PROBLEM, BUT THEY ARE NOT GOING TO ISSUE A RECALL, NOR ARE THEY GOING TO DO ANYTHING ABOUT IT.' (I WAS SHOCKED THAT I WOULD BE TOLD THIS) 'IF YOU DON'T LIKE THIS WELL, CALL CHRYSLER YOURSELF, HERE IS THE NUMBER 1-800-992-1997.' AFTER I HUNG UP THE PHONE WITH HIM, I CALLED THE ORIGINAL DEALERSHIP IN FLORIDA TO GET THE EXACT DATES OF THE REPAIRS. RIGHT REAR- 1/28/08 LEFT REAR- 12/20/2006, 7/8/2008, AND 8/13/09. I DID CALL CHRYSLER AND SPOKE TO SOMEONE, RECEIVED A CASE NUMBER, AND WAS TOLD THAT SOMEONE WOULD CONTACT ME IN 24-48 HOURS WITH SOME SORT OF RESOLVE TO THIS. (THAT WAS THURSDAY MORNING.) I RECEIVED A CALL FROM THE CASE MANAGER AT CHRYSLER FRIDAY AROUND 9:50AM. THERE WAS A MESSAGE LEFT TO CALL BACK, OR I COULD WAIT FOR THEM TO CALL ME BACK ON MONDAY. CALLED BACK,SPOKE 2 GRETCHEN: SAI THE CASE MANAGER HAD PUT NOTES IN THE CASE WITH THE FOLLOWING: I HAD TO PAY THE $100 UP FRONT AND I COULD SUBMIT ALL THE DOCUMENTS TO BE REIMBURSEDASKED TO SPEAK TO THE CASE MANAGER AND WAS TRANSFERRED TO MATT (WHOM I THOUGHT WAS THE CASE MANAGER). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10356231September 18, 2010
VISIBILITY
WINDOW REGULATOR FAILED ON DRIVER SIDE REAR WINDOW IN 2007. REGULATOR WAS REPLACED AND COVERED BY FACTORY WARRANTY. WINDOW REGULATOR FAILED ON PASSENGER REAR WINDOW IN 2010, NOT COVERED BY FACTORY WARRANTY. BY 2010, THE WINDOW REGULATOR HAD AN UPDATED DESIGN THAT REQUIRED A NEW WINDOW TO BE PURCHASED IN ADDITION TO THE REGULATOR, AS THE OLD WINDOW WOULD NOT FIT PROPERLY WITH THE NEW REGULATOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10356244September 18, 2010
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
REAR, DRIVERS SIDE WINDOW FALLS DOWN INTO DOOR AND CANNOT BE LIFTED USING SWITCH. THE SAME WINDOW HAS BEEN REPAIRED TWICE ALREADY ONCE IN MARCH 08 THEN AGAIN MARCH 09. JEEP REIMBURSED ME 1/2 FOR FIRST REPAIR AND 100% FOR SECOND. I HAVE REQUESTED JEEP PAY FOR REPAIR AGAIN BUT DO NOT YET KNOW IF THEY WILL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10356270September 18, 2010
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
WHILE CLOSING OUR JEEP LIBERTY THIS MORNING MY WIFE PUSHED THE BUTTON FOR THE LEFT REAR WINDOW AND IT MADE A GRINDING NOISE AND THE WINDOW WAS NOT MOVING. WHEN WE GOT HOME I WAS ABLE TO MOVE THE WINDOW TO THE CLOSED POSITION WITH MY HANDS. THE WINDOW IS NOT BEING HELD IN PLACE OR MOVED BY THE REGULATOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10356283September 18, 2010
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
POWER WINDOW REGULATORS ON MY 2003 JEEP LIBERTY HAVE BEEN REPLACED BY JEEP DURING WARRANTY, THEN BY ME POST WARRANTY A TOTAL OF 6 TIMES. EACH REGULATOR ASSEMBLY COSTS ME $172 AND THEY ONLY APPEAR TO LAST 1-2 YEARS, EVEN WITH MINIMAL USAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10355886September 16, 2010
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
2007 JEEP LIBERTY DRIVERS REAR WINDOW FELL DOWN WHILE DRIVING VEHICLE. NO ONE IN REAR SET AT TIME BUT KIDS RIDE THERE OFTEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10355954September 16, 2010
ENGINE AND ENGINE COOLING:COOLING SYSTEM
CAR "OVERHEATED" THERMOSTAT WAS REPLACED, THEN TWO DAYS LATER "OVERHEATED" AGAIN THEN 2 WEEKS LATER "OVERHEATED" AGAIN, COOLANT IS LEAKING INTO THE CAR, WAS EMPTY THREE TIMES IN ONE MONTH. SUPPOSEDLY WAS HEATER CORE WHICH HAS BEEN REPLACED TWICE IN TWO WEEKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10355977September 16, 2010
VISIBILITY
2006 JEEP LIBERTY REAR DRIVER'S SIDE WINDOW FREE FALLS INTO DOOR. THIS IS THE 2ND TIME THIS ISSUE HAS OCCURRED ON THE VERY SAME DOOR. THE FIRST TIME, IT WAS FIXED BY THE DEALER AT NO COST (MILEAGE: 19000, FEB., 2008). THIS TIME, AFTER EXPLAINING THAT THE PROBLEM WAS EXACTLY THE SAME AS THE FIRST TIME, THE DEALER ASKED FOR $90 TO DIAGNOSE THE PROBLEM, WHICH I FOUND RIDICULOUS. AFTER A VERY BRIEF INTERNET SEARCH, I FOUND THAT THIS IS AN EXTREMELY COMMON PROBLEM, WHICH MAKES IT EVEN MORE INFURIATING THAT THE DEALER WANTED ME TO PAY THEM TO DIAGNOSE THE PROBLEM. THE DEALER FINALLY OFFERED TO MAKE THE REPAIR FOR $100, WHICH I DECLINED. THIS IS A CLEAR SAFETY ISSUE, NOT TO MENTION A SECURITY ISSUE. WHEN THIS HAPPENS WHEN THE CAR IS IN MOTION, IT CAUSES THE DRIVER TO BE DISTRACTED, WHICH CAN -- AND EVENTUALLY WILL -- LEAD TO AN ACCIDENT. ON THE SECURITY SIDE, THIS ISSUE CAN OCCUR AT ANY TIME, EVEN WHEN THE VEHICLE IS NOT BEING DRIVEN, WHICH COULD LEAD TO A WINDOW BEING OPEN WITHOUT THE OWNER'S KNOWLEDGE. CHRYSLER AND THE GOVERNMENT REGULATORS NEED TO START TREATING THIS LIKE THE SAFETY ISSUE THAT IT IS AND ISSUE A RECALL. IT MAKES NO SENSE THAT AN OWNER SHOULD HAVE TO PAY TO HAVE A CLEARLY DEFECTIVE ITEM REPLACED, ESPECIALLY WHEN ITS GOING TO BE REPLACED WITH VIRTUALLY THE SAME PART, WHICH WILL EVENTUALLY FAIL AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10356015September 16, 2010
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
FAULTY WINDOW REGULATORS IN JEEP LIBERTY. WINDOW FALLS WITHOUT WARRING. WINDOWS DO NOT HAVE TO BE IN USE AT THE TIME THEY FALL. REPAIR IS $400. DEALERSHIP ADVISED THIS IS A COMMON RECURRING PROBLEM, AND MAY CONTINUE TO HAPPEN AFTER REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10356060September 16, 2010
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
MY REAR DRIVERS SIDE POWER WINDOW HAD BROKEN TWICE ON MY 2005 JEEP LIBERTY. IT SEEMS AS IF IT COMES OFF IT'S TRACK AND THE WINDOW MOVES FREELY IN THE FRAME. IT FALLS DOWN INTO THE INNER PART OF THE DOOR WHEN I HIT A BUMP. I HAVE HAD THIS REPAIRED ONCE BEFORE FOR A RATHER LARGE FEE. I HAVE HEARD NUMEROUS COMPLAINTS OF THE SAME DESCRIPTION FROM OTHER DRIVERS OF JEEP LIBERTY'S FROM ALL OF THE POWER WINDOWS. SOMETHING NEEDS TO BE DONE ABOUT THIS BECAUSE IT IS NOT FAIR THAT I HAVE TO PAY FOR BAD ENGINEERING ON THE PART OF CHRYSLER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10355794September 15, 2010
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
TL* THE CONTACT OWNS A 2007 JEEP LIBERTY. WHILE DRIVING APPROXIMATELY 70 MPH THE FRONT AND REAR DRIVER'S SIDE WINDOWS FELL DOWN INTO THEIR DOOR PANELS. THE VEHICLE HAD NOT BEEN TAKEN TO HAVE THE FAILURE DIAGNOSED AND HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10355807September 15, 2010
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
BOTH REAR POWER WINDOWS ON MY 2002 JEEP LIBERTY HAVE FAILED TO OPERATE. THEY JUST FALL DOWN INTO THE DOOR AND I HAVE TO PROP THEM UP WITH DIFFERENT DEVICES. SO FAR WINDOWS HAVE FAILED 2 TIMES ON ONE SIDE AND 1 SIDE ON THE OTHER. THE SAFETY ISSUE TO ME IS SOMEONE GETTING INTO MY CAR WHEN THE WINDOW FALLS INTO THE INSIDE OF THE DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10355826September 15, 2010
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THE REAR WINDOWS SUDDENLY FELL DOWN DUE TO A BROKEN REGULATOR. THIS OCCURED WHILE THE VEHICLE WAS PARKED IN A PARKING LOT. THE CONTACT STATED THIS HAS HAPPENED SIX TIMES. THE CONTACT TOOK THE VEHICLE TO THE DEALER TO HAVE THEM REPLACE THE REGULATOR. THE MANUFACTURER HAD ASSISTED THE CONTACT WITH THE COST OF THE REPAIRS BUT THE CONTACT STATED THE REPAIR IS NOT REMEDYING THE PROBLEM. THE DEALER INFORMED THE CONTACT THE REGULATOR IS MADE OF PLASTIC AND IT MELTS DUE TO THE HEAT AND THAT'S WHAT CAUSES THE REGULATOR TO MALFUNCTION. THE FAILURE MILEAGE WAS 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10355853September 15, 2010
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
JEEP LIBERTY 2007 ELECTRIC WINDOW FAILED LEAVING THE WINDOW STUCK OPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10355667September 15, 2010
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. SIX MONTHS AGO HE RECEIVED A RECALL NOTICE FOR THE UPPER BALL JOINTS, BUT THE PARTS WERE NOT AVAILABLE. THE DEALER INFORMED HIM THEY WILL CONTACT HIM WHENEVER THE PARTS ARRIVE. THE DEALER CONTINUES TO STATE THEY DO NOT HAVE THE PARTS FOR THE REPAIRS. HE CONTINUES TO CONTACT THE DEALER BUT HAD NOT TRIED ANOTHER DEALERSHIP. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE FAILURE MILEAGE WAS 82,000. UPDATED 10/15/10 BF THE CONSUMER STATED THE PROBLEM HAS BEEN RESOLVED. UPDATED 10/21/10*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10355457September 14, 2010
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
I HAVE JEEP LIBERTY 2007. THE BACK WINDOW OF MY CAR STOPPED WORKING (MAKES WEIRD SOUND WHILE TRYING TO MOVE UP). I GOT THE SAME PROBLEM APPROXIMATELY TWO YEARS AGO ON THE SAME WINDOW AND HAD DEALER FIXED THEM. HERE I GOT IT AGAIN. I THINK JEEP LIBERTY 2007 HAS SOME PROBLEM WITH THE WINDOW REGULATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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