Jeep Liberty Complaints

8,882 consumer complaints on file.

#10479822October 11, 2012
VEHICLE SPEED CONTROL
SEPT. 8, 2012 I TOOK MY JEEP TO THE DEALERSHIP I PURCHASED IT FROM, AND HAVE HAD ALL MAINTENANCE WORK COMPLETED BY, FOR ROUTINE FACTORY MAINTENANCE AND AN OIL CHANGE. I TOLD THEM I WAS LEAVING FOR AN EXTENDED ROAD TRIP AND REQUESTED THEY LOOK EVERYTHING OVER TO SEE IF THERE MIGHT BE ANY SAFETY ISSUES. ON SEPT. 17, 2012 WHILE TRAVELING ON THE INTERSTATE, I ACCELERATED AND THE ACCELERATOR PEDAL STUCK. I DO NOT HAVE CRUISE CONTROL AND IT WAS NOT RELATED TO THE FLOOR MATS. THIS HAPPENED SEVERAL TIMES WHILE ON THE ROAD TRIP. I RETURNED HOME SEPT. 19, 2012 AND FOR THE NEXT 2 WEEKS THE ACCELERATOR STUCK INTERMITTENTLY, WITH NO COMMON UNDERLYING CAUSE. OCT. 2, 2012, WHILE BACKING INTO A PARKING SPACE THE ACCELERATOR STUCK AT A HIGH RPM AND I NEARLY CRASHED. I CONTACTED THE SAME DEALERSHIP, WHO ORIGINALLY WANTED TO LOOK AT THE VEHICLE ALMOST A WEEK LATER EVEN AFTER I EXPLAINED HOW SERIOUS THE ISSUE WAS. I MANAGED TO TALK THEM INTO LOOKING AT THE JEEP ON OCT 3, 2012 AND THEY WERE ABLE TO DUPLICATE THE ACCELERATOR STICKING ON THEIR FIRST TRY. THEY CONTACTED ME LATER IN THE DAY TO TELL ME IT WOULD BE $385 TO FIX AND WAS NOT COVERED UNDER MY EXTENDED MANUFACTURER WARRANTY. I CONTACTED THE WARRANTY ADMINISTRATORS WHO ALSO SAID IT WAS NOT COVERED AS THE ACCELERATOR IS CONSIDERED "AN ACCESSORY". I TRIED TO GET SOME ASSISTANCE THROUGH CHRYSLER CUSTOMER CARE ASSISTANCE TO NO AVAIL. NOW THE ISSUE HAS BECOME SERIOUS ENOUGH THAT I'M AFRAID TO DRIVE THE VEHICLE. IN OTHER WORDS, IT IS WORSE NOW THAN BEFORE. I'D LIKE TO RECEIVE SOME ASSISTANCE WITH THIS ISSUE AND/OR FIND OUT WHAT TRULY CONSTITUTES A VEHICLE ACCESSORY, AS THE ACCELERATOR PEDAL SEEMS TO BE AN INTEGRAL PART OF THE VEHICLE'S OPERATION, NOT AN "ACCESSORY" LIKE A STEREO OR LUGGAGE RACK. HELP? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10479544October 10, 2012
AIR BAGS
MY AIRBAG LIGHT CAME ON BACK IN JUNE. AFTER READING ABOUT THE UN-INTENTIONAL DEPLOYMENTS I WENT TO THE DEALER AND ULTIMATELY HAD THE PASSENGER AIRBAG REPLACED (IN JULY). A WEEK LATER THE AIRBAG LIGHT CAME ON AGAIN (I HAVE PICTURE ON PHONE). I TOOK THE VEHICLE BACK TO THE DEALERSHIP AND THE DEALER (OF COURSE LIGHT WAS OFF BY THEN). DEALER CLAIMED NO FAULT CODE WAS ON COMPUTER AND COULD NOT FIND ISSUE (ALTHOUGH I DID SHOW THEM IPHONE PIC). LIGHT DID STAY OFF IN AUG/SEPT BUT WITHIN THE PAST WEEK THE LIGHT HAS BEGUN ILLUMINATING, STAYING ON FOR A WHILE, TURNING OFF FOR A WHILE, AND COMING BACK ON. THE VEHICLE IS GARAGE KEPT AT NIGHT BUT THE TEMP HAS GOTTEN COOLER WITHIN THE LAST COUPLE WEEKS. NOT SURE WHAT TO DO EXCEPT SET THE SEAT BACK A LITTLE MORE AND CRINGE A BIT. I WONDER HOW LOUD AN AIRBAG DEPLOYMENT IS? VEHICLE HAS APPROX. 31,700 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10479607October 10, 2012
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
I PURCHASED A 2007 JEEP LIBERTY LIMITED EDITION 4X4 ON MAY 26, 2012 FROM LOCAL DEALERSHIP. ON SEPTEMBER 16, 2012, I WAS SHOCKED TO FIND REAR PASSENGER WINDOW HAD SLID HALF WAY DOWN THROUGH THE NIGHT. DISCOVERED FROM INTERNET RESEARCH THAT PLASTIC PARTS ARE FAULTY AND KNOWN BY CHRYSLER FOR YEARS. YET NO RECALL MADE TO CORRECT THIS SERIOUS PROBLEM. REPLACING WITH SAME PLASTIC PARTS IS NO SOLUTION. MY CONCERN IS SAFETY AND SECURITY. WHY HAVE AN ALARM SYSTEM WHEN ANY OR ALL FOUR WINDOWS ARE PRONE TO FAILURE? STEEL REPLACEMENT PARTS CAN BE PURCHASED ONLINE INDEPENDENTLY, BUT AS A CONSUMER I FEEL CHRYSLER SHOULD BE OBLIGATED TO CORRECT THIS AT NO COST. THIS REQUIRES IMMEDIATE ATTENTION. WHY WAIT FOR THE POSSIBILITY OF A CHILD FALLING OUT OF A MOVING VEHICLE. THERE IS NO WARNING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10479364October 9, 2012
SERVICE BRAKES, SUSPENSION
TOOK CAR IN FOR REAR STEERING ARM RECALL. WAS HAVING A RECURRENT SHIMMY ON FRONT DRIVERS SIDE AND A SQUEAKING NOISE. HAD U JOINT BOLTS PREVIOUSLY REPLACED AND BRAKES AND ROTORS REPLACED IN LATE OCTOBER 2011. ROTORS AGAIN REPLACED IN FEB.2012 DUE TO WARPING AND AGAIN REPLACED DUE TO WARPING IN SEPT.2012. WHEN I TOOK THE CAR IN FOR REAR STEERING CONTROL ARM RECALL THEY FOUND THE SAME ISSUE WITH THE FRONT PASSENGER SIDE CONTROL ARM. HAS ANYONE ELSE HAD THIS PROBLEM? THE FRONT CONTROL ARMS HAVE NOT BEEN RECALLED. LESS THAN A MONTH HAS GONE BY AND I AM STARTING TO FEEL A SHIMMY AGAIN. DO NOT FEEL SAFE IN THIS CAR ANYMORE. CAR IS GARAGE KEPT AND UP TO DATE WITH SCHEDULED MAINTENANCE. ALSO PART-TIME LIGHT ON DASH RANDOMLY FLASHES ON AND OFF. HOW LONG UNTIL THE DRIVERS SIDE CONTROL ARM NEEDS TO BE REPLACED? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10479367October 9, 2012
SUSPENSION
TL* THE CONTACT OWNS A 2007 JEEP LIBERTY. THE CONTACT STATED THAT AFTER RECEIVING A NHTSA CAMPAIGN I.D. NUMBER 12V085000 (REAR SUSPENSION LOWER CONTROL ARM) THE CONTACT CALLED THE DEALER TO REMEDY THE COMPONENT. THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE AND THEY WOULD CALL THE CONTACT WHEN THE PART CAME IN. THREE MONTHS AFTER RECEIVING THE RECALL NOTICE THE VEHICLE STILL HAD NOT BEEN REMEDIED AND THE PARTS WERE STILL NOT AVAILABLE. THE FAILURE MILEAGE WAS 84,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10479464October 9, 2012
POWER TRAIN
THE PLASTIC BUSHING IN THE TRANSFER CASE SHIFTER CABLE BROKE AND THE TRANSFER CASE COULD NOT BE SHIFTED (4WD, NEUTRAL, 2WD). OURS GOT STUCK IN 2WD SO WE ABLE TO DRIVE IT. THIS COULD HAPPEN WITHOUT WARNING AND APPARENTLY OFTEN DOES. THIS IS A PROBLEM IF THE UNIT GETS STUCK IN NEUTRAL THE VEHICLE COULD NOT BE MOVED OUT OF THE WAY OF ONCOMING OBJECTS OR IF 4WD IS NEEDED IT MAY NOT BE ABLE TO BE SHIFTED INTO 4WD. APPARENTLY THIS SAME PLASTIC BUSHING IS AT BOTH ENDS OF THE SHIFTER CABLE AND IS USED IN MOST OTHER 4WD JEEPS. THE PROBLEM IS COMMON ENOUGH THAT AT LEST ONE AFTER MARKET COMPANY IS MARKETING A REDESIGNED SHIFTER CABLE THAT DOES NOT USE THE PLASTIC BUSHINGS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10480342October 9, 2012
ELECTRICAL SYSTEM
0800 AM OWNER DROVE VEHICLE APPROX 6 MILES WITH HEATER ON, RETURNING HOME AND PARKING VEHICLE IN THE DRIVEWAY AND TURNING OFF ENGINE. OWNER EXITED THE VEHICLE AND ENTERED THE RESIDENCE. DRIVER NOTED A SMELL OF BURNING OIL DURING USE OF THE 6 MILE TRIP. APPROX 15 MINUTES LATER A NEIGHBOR ALERTED OWNER THAT VEHICLE WAS FULLY ENGULFED IN FLAMES. FIRE DEPARTMENT POINT OF ORIGIN INSPECTION STATES FIRE WAS IN INTERIOR UNDER DASH PANEL FIREWALL.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10478918October 7, 2012
SEATS
THE DRIVER'S POWER SEAT ADJUSTER BRACKET HAS FAILED. THE RIGHT REAR BRACKET HAS BROKEN FREE FROM THE REST OF THE SEAT. THE SEAT CAN NOW BE MANUALLY TILTED FORWARD. I AM CONCERNED THAT THE SEAT WILL BECOME TOTALLY DISLODGED DURING OPERATION OF THE VEHICLE. . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10478829October 6, 2012
FUEL/PROPULSION SYSTEM
WHILE RE-FUELING AT A GAS STATION, ONCE THE GAS PUMP STOPPED, FUEL EXPLODED OUT OF THE JEEP LIBERTY'S FUEL TANK DRENCHING MY LEGS AND THE JEEP WITH GASOLINE. THIS IS VERY DANGEROUS!! THIS HAS HAPPENED EVERY TIME I REFILLED THE TANK - EVEN IF I STOPPED THE FUEL FLOW WELL BEFORE THE GAS TANK WAS FULL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10478885October 6, 2012
ELECTRICAL SYSTEM, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
WHEN GOING TO PUT THE DRIVERS WINDOW DOWN, I ACCIDENTALLY PUSHED THE SWITCH FOR THE BACK SEAT WINDOW BEHIND THE DRIVER'S SEAT. WHEN I HIT THE SWITCH IT MADE A FUNNY NOISE. SO, I LEFT THE WINDOW ALONE WITH PLANS TO GET IT FIXED. THE WINDOW WAS UP AT THIS POINT. I WENT TO WORK AND WHEN I RETURNED TO MY CAR AT THE END OF THE DAY, THE WINDOW WAS ALL THE WAY DOWN. I ATTEMPTED TO PUT IT UP USING THE SWITCH AND IT MADE THE SAME FUNNY NOISE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10478722October 5, 2012
WHEELS
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT STATED THAT WHILE TRAVELING 35 MPH, THE VEHICLE BEGAN ABNORMALLY STEERING TO THE RIGHT. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHO CONFIRMED THAT THE FRONT PASSENGER WHEEL WAS DAMAGED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10478752October 5, 2012
FUEL/PROPULSION SYSTEM, STRUCTURE:BODY, SUSPENSION
THE SUPPORT STRAPS FOR THE FUEL TANK FAILED SUDDENLY AFTER MAKING A LEFT TURN. THE FUEL TANK CONTACTED THE ROAD SURFACE FOR A SHORT TIME (1 MINUTE) BEFORE THE VEHICLE COULD BE STOPPED. THE REAR CORNER OF THE TANK (PASSENGER SIDE) WAS DAMAGED TO THE POINT THAT FUEL LEAKED FROM THE TANK. BOTH SUPPORT STRAPS WERE BROKEN AFTER THE INCIDENT. THE TANK WAS APPROXIMATELY 1/4 FULL PRIOR TO THE INCIDENT. BOTH OF THE SUPPORT STRAPS FAILED NEAR THE BOTTOM OF THE FUEL TANK. THE REMAINING PIECES OF THE SUPPORT STRAPS WERE STILL FASTENED TO THE FRAME AND THE FASTENERS WERE STILL IN PLACE AFTER THE INCIDENT. BOTH SUPPORT STRAPS WERE SEVERELY RUSTED. ALTHOUGH WE ARE DISAPPOINTED THAT THIS INCIDENT HAPPENED, WE ARE GRATEFUL THAT NO ONE WAS HURT. WE REALIZE THE OUTCOME COULD HAVE BEEN A LOT WORSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10478795October 5, 2012
AIR BAGS
AROUND FEBRUARY 2011, MY AIRBAG LIGHT STARTED ILLUMINATING RANDOMLY FOR NO APPARENT REASON. IT WOULD COME ON, I WOULD HEAR THE CHIME, AND THEN IT WOULD TURN BACK OFF. EVENTUALLY IT BEGAN STAYING LIT LONGER AND LONGER UNTIL FINALLY IT STAYS ON ALL AT TIMES. I CAN'T RECALL IF ANY CERTAIN SPEEDS MADE ANY DIFFERENCE BUT IT SEEMED LIKE IF I WAS TO HIT A BUMPY PART IN THE ROAD OR SIMILAR THEN I WOULD EITHER SEE THE LIGHT COME ON OR IF IT WAS ALREADY ON, IT WOULD GO OFF. NOW IT NEVER TURNS OFF. I HAVEN'T BEEN TO THE DEALER BECAUSE I KNOW THE RUN AROUND ILL BE GIVEN JUST AS EVERYONE ELSE I'VE READ ABOUT. I HAVE RESEARCHED HOW AIRBAG SYSTEMS OPERATE AND HAVE SLOWLY BEGAN MY OWN PROCESS OF DETERMINING WHAT IS THE CAUSE. ONLY PROBLEM, EVERY THING I READ STATES THAT I SHOULD NOT PLAY AROUND WITH THE AIRBAG SYSTEM AND OFFERS NO INFO RELATED TO TESTING PROCEDURES. I WORK ON CARS AND ELECTRONICS OFTEN, SO IF I JUST HAD THE CORRECT INFORMATION TO FEEL SAFE, THEN I WOULD SURELY TRY FINDING THE PROBLEM MYSELF. WITH THIS SAID, I SHOULDN'T HAVE TO DO THIS AND I SHOULDN'T HAVE TO WONDER ALL THE TIME, WHEN IS MY AIRBAG GOING TO EXPLODE IN MY FACE. I'LL REMOVE THE ENTIRE AIRBAG SYSTEM FROM THE VEHICLE MYSELF IF CHRYSLER DOESN'T REACT QUICKLY. I REPLACED 2 WINDOW REGULATORS. BOTH IN THE BACK DOORS. SUCH A COMMON OCCURRENCE THAT THEY HAVE CREATED A REPAIR KIT SO YOU DON'T HAVE TO PURCHASE THE WINDOW MOTOR AGAIN. STILL THE POINT IS, YOU SEE THESE PROBLEMS, STAND UP AND DO THE RIGHT THING. WE (CONSUMERS) ARE THE REASON YOU ARE ABLE TO MAKE VEHICLES. ALSO I DON'T KNOW IF THIS HELPS BUT I HAVE REPLACED 2 BATTERIES SINCE 2008. I WAS STARTING TO BELIEVE THE DROP IN BATTERY VOLTAGE MAY TRIGGER THE AIRBAG LIGHT BUT THAT WASN'T IT. WHAT IS DRAINING THESE BATTERIES? ALTERNATOR IS CHARGING AROUND 14.5 VOLTS. I CAN DISC. BATTERY, RECONNECT AND RADIO STATIONS ARE STILL SAVED. HOW? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10478800October 5, 2012
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
THE 2006 JEEP LIBERTY WINDOW REGULATORS CONTINUE TO FAIL. I HAVE HAD TO REPAIR THE DRIVER SIDE WINDOW REGULATOR TWICE, THE LEFT WINDOW REGULATOR ONCE AND THE RIGHT REGULATOR TWICE. THE FIRST THREE REPAIRS WERE COVERED UNDER WARRANTY, THE FOURTH ONE I HAD TO REQUEST RE-IMBURSEMENT FROM JEEP WHICH WAS GRANTED AFTER CORRESPONDENCE WITH JEEP. THE FIFTH TIME I AM STILL NEGOTIATING WITH JEEP. THEY ARE AWARE OF THE ISSUE AS THERE HAVE BEEN MANY COMPLAINTS WITH THE SAME ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10478602October 4, 2012
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY RENEGADE. THE CONTACT STATED THAT WHILE DRIVING 65 MPH THE SPEEDOMETER AND ODOMETERS FAILED. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THAT DUE TO THE BCM MODULAR BURNING OUT THE SPEED SENSOR, THE SPEED SENSOR NEEDED TO BE REPLACED. THE CONTACT MENTIONED THAT THIS WAS THE FIFTH TIME THE SENSOR FAILED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 90,000. UPDATED 12/28/12 *CN UPDATED 1/15/2013 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10478674October 4, 2012
AIR BAGS
AIR BAG LIGHT HAS COME ON FOR NO REASON. I'VE READ THAT THERE HAVE BEEN PROBLEMS WITH AIR BAGS IN 2002 JEEP LIBERTIES DEPLOYING PREMATURELY AND THAT THE AIR BAG LIGHT HAS BEEN ON IN SOME CASES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10478266October 2, 2012
SUSPENSION
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY SPORT. THE CONTACT STATED WHILE TRAVELING 3 TO 4 MPH THE DRIVERS SIDE FRONT CONTROL ARM DETACHED. THE VEHICLE WAS TOWED TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10478354October 2, 2012
SUSPENSION
TL* THE CONTACT OWNS A 2005 JEEP LIBERTY. THE CONTACT STATED THAT HE RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER: 12V085000 (SUSPENSION:REAR). THE CONTACT ATTEMPTED TO HAVE THE VEHICLE REPAIRED BUT WAS TOLD THAT THERE WAS A WAITING LIST FOR RECALL REPAIRS. THE CONTACT MADE SEVERAL ATTEMPTS TO HAVE THE VEHICLE REPAIRED AND WAS TOLD THAT THE MANUFACTURER WAS ONLY SHIPPING THE NECESSARY PARTS ONE AT A TIME. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10478364October 2, 2012
SUSPENSION
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING 5 MPH, THE PASSENGER SIDE WHEEL DETACHED FROM THE AXLE. THE CONTACT DID NOT CRASH OR LOOSE CONTROL OF THE VEHICLE. THE VEHICLE WAS TOWED TO A LOCAL MECHANIC FOR A DIAGNOSTIC TESTING. THE MECHANIC STATED THAT THE LOWER BALL JOINT WAS DEFECTIVE AND CAUSED THE FRONT PASSENGER SIDE TIRE TO DISCONNECT FROM THE VEHICLE. THE CONTACT REFERENCED NHTSA CAMPAIGN I.D. 09V119000 (SUSPENSION:FRONT:CONTROL ARM) AND HAD THE VEHICLE TOWED TO THE DEALER. THE DEALER ADVISED THE CONTACT THAT THE VEHICLE WAS INCLUDED IN THE RECALL AND REPLACED THE LOWER BALL JOINTS OF THE FRONT SUSPENSION. THE CONTACT STATED THAT HE NEVER RECEIVED NOTIFICATION OF THE RECALL. THE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10478961October 1, 2012
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
THREE OUT OF FOUR WINDOWS- LOOSE AND DISCONNECTED FROM WINDOW ASSEMBLY. POSSIBLE DANGERS FROM TOSSED/FLAILING GLASS. ONE WOULD THINK CHRYSLER WOULD BE CONCERNED WITH THIS SAFETY ISSUE WITH INFERIOR PARTS AND POST RECALLS ON DEFECTIVE WINDOW REGULATORS AND ASSIST THEIR CLIENTS FOR REPAIRS OF THESE PART IN ORDER TO AVOID A POSSIBLE DISASTROUS SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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