Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11485168September 19, 2022
SEAT BELTS
back seat outer seat belt stopped working / no retracting on its own.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485215September 19, 2022
ENGINE
The lower radiator hose clamp failed due to corrosion. This resulted in a loss of coolant which could lead to engine damage or complete failure. There was no indication that eh cooling system was leaking other than the loss of fluid in the coolant overflow tank. This type of spring clamp is used on many vehicles and in 40 years of working on cars have never seen one fail in this manner. Many otehr vehicles may use this clamp and I am sure it has been affected by weather here in the NE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485313September 19, 2022
POWER TRAIN
The contact owns a 2005 Jeep Grand Cherokee. The contact stated that while idle, the vehicle would overheat with the transmission temperature sensor warning light illuminated. The contact also stated that the vehicle would shudder and hesitate upon depression of the accelerator pedal. The vehicle was taken to an independent mechanic who informed him that the vehicle had to be serviced by an authorized dealer. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 05V396000 (Power Train). The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485367September 19, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was driving 45-55mph,closest vehicle was about 4-5 car links in front on me, driving about same speed-when the breaks locked up. I had not hit the break! On my dash where the mph is located it turned red and said BREAK.It made the jeep pretty well come to a complete stop in a second. The seat belt caught my neck,my son (passages) seat belt caught his belt and hurt his stomach, my son (back seat driver side) hit the drivers seat pretty hard. I have now took my jeep into the dealer. No word yet in there findings. This was scary and could have ended very badly. We was fortunate enough not to have wreaked or worse. I don’t know who or where to contact someone about this issue.
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#11485130September 18, 2022
UNKNOWN OR OTHER
DOOR HANDLES HAVE CRUMBLED INTO NOTHING, EVERY DOOR WON'T OPEN FROM INSIDE THIS IS RIDICULOUSLY AN EMERGENCY EXIT PROBLEM, JUST LIKE OLD REFRIDGERATOR DOORS AND KIDS GETTING LOCKED INSIDE, JUST THINK IF A CHILD CRAWALED INTO THE JEEP ON A 90-100 DEGREE DAY , THIS IS CRIMINAL NEGLIGENCE, HOW CAN YOU MAKE SUCH A PASSENGER DEATH TRAP , AND NOT FIX THIS , THERE IS OVER 1MILLION JEEPS WITH THIS PROBLEM , YEA HOW DO YOU ESCAPE A FIRE , OR FLOOD, THOUGHT JEEP WAS AMERICAN MADE , BEST OF THE BEST, GET YOU THERE AND BACK SAFELY, GUESS JUST NOT IN OR OUT LIKE THE BACK SEAT OF A COP CAR , OR YOUR FAMILIES TOMB.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484971September 17, 2022
ELECTRICAL SYSTEM
I have a 2018 Jeep Grand Cherokee Summit. I am the original owner and I am having issues with my screen backup screen bubbling. Also, it changes the heat all the way up or down and keeps moving, it changes the radio station, it makes calls on my phone without me dialing. Very distracting while driving. So I just shut it off and then when I make a call on my cell it comes back on and starts it all over again. Kinda like the car is possessed. I did contact Chrysler Care line at 1-800-992-1997. They asked me for my VIN number and had me verify my address. They did open a case number for me and I am supposed to take to a dealer and get it evaluated and then call them back. I did notice online a lot of other people having the same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484791September 16, 2022
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2014 Jeep Grand Cherokee. The contact stated while driving 30 MPH, the contact became aware that the headlights illumination was very dim. The contact checked to verify that the headlight was in the on position. The contact stated the high beam was activated and the vehicle then lost headlights functionality temporarily before regaining headlights functionality. On another occasion, she drove over a speed bump and the high beam headlights turned on independently. The vehicle was taking to the dealer several times but no cause for the failure was found. The manufacturer was contacted and a complaint was filed. The failure mileage was 59,000. The contact stated that the solution was to replace the headlight bulbs and repairs have been made.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484850September 16, 2022
SEATS
The passenger seat headrest violently exploded open while I was driving. If this were to have happened while someone was in the car, or on my driver's side headrest, someone could have easily been injured. It sounded as if an airbag opened in the car. I have not gotten it inspected yet but have read multiple forums of this happening on other 2014-2015 jeep Grand Cherokee and am wondering how this is not a recall. No warning signs given.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484626September 15, 2022
ELECTRICAL SYSTEM
Touch screen is delaminating which does not allow you to access operating functions. The screen has ghost touch's which it does all on its own. The ghosting changes screen functions continuously. Annoying and a safety hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484668September 15, 2022
ENGINE
As I slow down close to a stop the car loses all power. The car will coast along with no power. I have to verve to the side of the road. The car has no power to accelerate . If I shut off the engine the computer reboots and everything is fine. I have submitted this problem to Jeep and nhtsa previously. I bought this car new from the dealer in 2017 and have had this problem starting in year one. Jeep updated the software back then. It only occurs about 1-2 times a year, but causes a very dangerous issue when it occurs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484614September 15, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I have had TWO incidents where the automatic emergency brake has engaged. The first was in a parking lot at low speed with no cars or objects near the car. The car completely seized up and I had to get a tow truck to take it to the dealer. The second incident I had to slow to zero for a dog in the road and then after it moved and I accelerated the brake engaged and I had to pull out of the road way so I would not get hit from behind. After the car sat parked for 8 hours I was able to drive it to dealer with an engine light on. At dealer the light went off so they were not able to diagnose anything .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484436September 14, 2022
FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: BLIND SPOT DETECTION, LANE DEPARTURE: ASSIST
June 30, 2022 purchase receipt of vehicle. Did not begin using Active Lane Management until August, approximately 800 miles on odometer. These problems came up repeatedly. 1. Yellow warning light came on: Electronic Stability Control 2. Yellow warning light came on: Electronic Stability Control Off 3. Yellow warning light came on: Service Forward Collision 4. Yellow warning light came on: Active Lane Management 5. Instrument display text = Active Lane Management (ALM) Unavailable Service Required 6. Active Lane Management is now intermittent 7. Instrument display text = Blind Spot Alert Off 8. When driving early morning before sunrise and going under multiple underpasses the driver instrument cluster camera came ON and showed a red spot warning of obstacle under the underpass – however no obstacle was there Warning lights and alarms continue to happen for the above. Fort Collins Jeep service technician claims the root problem is a crushed cable part number 68510744AE located in engine compartment. Dealer has my vehicle, waiting for new cable. I don't know if this is the root cause or if other things are wrong. I posted these found problems on the forum on https://www.jeepgarage.org Other Jeep Grand Cherokee Trailhawk owner also said all those problems are happening on his identical vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484155September 13, 2022
ENGINE
Engine oil cooler (OEM part number ) 68525212AA failed. Causing significant power loss on freeway. Had to immediately pull over on freeway with no warning. Oil temp causes car to have significant power loss and extremely unresponsive engine also while on freeway causing me to slow well below suggested speed and speed of traffic. The steam caused by coolant loss onto side of engine made it difficult to see out window. Also the temps got so hot that it burnt some heat shielding on a upper hose on engine and the engine padding melted to the top of the engine. it has been inspected by a professional mechanic and replacement of failed part will be installed by the dealership after part is available. Currently on back order. No warning lamps came on prior to engine power loss after my family pulled over the temperature gauge responded. After looking through the digital gauges the you can switch through - (however are not displayed while driving and cannot be switched while in motion.) the oil temp had been maxed out and maxed out prior to the coolant temp increasing above normal levels.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484163September 13, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
My radio console is starting to delaminate causing my console to constantly be jumping around and unable to use. Jeep dealership is aware of the problem. It poses as a threat for daily driving to hands free options as well as unable to use my navigation features, climate settings and most anything dealing with the touchscreen. This issue needs to be recalled or fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483968September 12, 2022
POWER TRAIN
This is the second time I’ve replaced the rear end differential in this car. Seems to be a know issue among mechanics that Jeep’s are know to need this rare pair often
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484107September 12, 2022
UNKNOWN OR OTHER
Uconnect infotainment screen is delaminating. The layers of the screen are coming apart internally and forming what looks like a large bubble. This is causing buttons to get pressed by themselves, with no human interaction. The faulty screen is extremely distracting while trying to drive, especially at night, and causes a great safety hazard. The screen controls many things in the vehicle including radio, navigation, HVAC, phone calls, etc.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483890September 11, 2022
SEAT BELTS
Seat belts don’t retract because of broken plastic piece in the retractable seat belt system. I researched and found there was no recall but rather a extension of the warranty to fix the defect. I made an appointment on June 13, 2022 at a San Diego Jeep dealer and they confirmed the seat belts were malfunctioning and said they didn’t have the parts but they would arrive by July 6. I called July 6th and they said they didn’t have parts until July 25th. I called still no parts, told me August 20th, still no parts. Now told me to call September 26th 2022 to see if parts will arrive. This is dangerous. I’ve told them numerous times. My seat belt is Hanging loose while I drive. If I get in an accident I’m afraid it’ll do more harm than good. Is there something you can do to help me? Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483898September 11, 2022
POWER TRAIN, ELECTRICAL SYSTEM
Driving 20-25 MPH, Stopped at a stop sign. Accelerated , then all instrument panel lights started flashing ,then went out of gear. I let off accelerator , then re-accelerated. Got the car home, a short distance. Was not able to put SUV into park. Engaged parking brake. Hours later started car up and was able to place into Park mode. Engine light stays on now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483910September 11, 2022
FUEL/PROPULSION SYSTEM, ENGINE, POWER TRAIN
Carbon like smell entering cabin, engine stalling, and check engine light on. Ginn Chrysler Dodge Jeep Ram in Covington Georgia stated they performed the recall repairs for the fuel relay wiring harness in June 2022 and the brake booster recall fix last week. The break booster recall is still showing unrepaired, and the stalling, fumes entering the inside of the Jeep is worse. The Jeep did not have a check engine light show up until after it left the CDJR service center. Due to dispute with the dealership that sold the vehicle putting an extended warranty in the paperwork, that I was not provided in writing yet its cost was added to the Jeep, the CDJR service center claimed the Jeep required $5700 worth of work to its HEMI V8 5.7L engine but they could not begin the work until I consented to the warranty providers $450.00 fee to teardown the engine for further diagnostics. I could not consent to something I was not provided it writing, so the Ginn CDJR refused to move forward and claimed they performed the last recall repair. They have refused to provide repair records and invoices. They also stated the Jeep is "driveable" when notifying me they would not fix it. Three weeks prior, as it was in their service center for three weeks, the service center instructed me not to drive it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483772September 10, 2022
ENGINE, ELECTRICAL SYSTEM
I was driving my 2014 Grand Cherokee probably going 25mph the first time it happened. My Jeeps dash started blinking and popping up warning signs and then all of a sudden the Jeep comes to a fast stop and the engine completely killed. Everything locked up. My brakes, my shifter, my gas pedal everything locked, no screens were turning on and it wouldnt let me turn the Jeep back on for a couple minutes. When I turned it back on it was fine. A couple days later it did it again and again but I was going 40mph. Dropped off at the dealer told them to keep it till they found the problem. It was there 2 weeks didnt do it again. Hasnt done it since but Im still afraid its going to happen again but ill be on the highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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