Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11487840October 4, 2022
POWER TRAIN, SUSPENSION
The contact owns a 2022 Jeep Grand Cherokee. The contact stated while driving 20 MPH, the vehicle was vibrating. The vehicle was taken to the dealer however, no failure was found. The contact stated that the tread on the driver’s and passenger’s side front tires were extremely worn. The vehicle was not repaired. The manufacturer was contacted and a case was filed. The failure mileage was 100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487577October 3, 2022
UNKNOWN OR OTHER, ELECTRICAL SYSTEM, ENGINE
The ECM in trans has defect which can throw jeep into another gear. Electrical issues confuses trans module check engine light us on.. differential is loose now. Unsafe to drive gears could shift causing a crash . Vehicle has been diagnosed at Mr Transmission. 773-768 7676. For full REPORT!+=
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487582October 3, 2022
ELECTRICAL SYSTEM, POWER TRAIN, ENGINE
Computer system on dash started flashing & going out while driving telling me to turn engine off engage in park is disabled . Would let me shift gears making loud noise in engine
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487624October 3, 2022
AIR BAGS
Airbag warning light flashes on and off at random times, whether care is moving or not. Noticeably more frequent when driving and breaks are applied.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487680October 3, 2022
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle stalled with the battery warning light illuminated. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The contact related the failure to NHTSA Campaign Number: 17V435000 (Electrical System) however, the VIN was not included in the recall. The failure mileage was approximately 133,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487682October 3, 2022
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT, SERVICE BRAKES, HYDRAULIC
The contact owns a 2019 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V426000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated upon starting the vehicle, the ABS warning light illuminated. The vehicle was taken to the dealer and was test driven. The dealer informed the contact that the vehicle was operating as designed; however, the failure persisted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 11,198. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487716October 3, 2022
BACK OVER PREVENTION, ELECTRICAL SYSTEM
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that the center display would turn off intermittently. Additionally, the contact stated while reversing, the rear camera would fail to turn on intermittently. There was no warning light illuminated. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 69,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487734October 3, 2022
UNKNOWN OR OTHER
Oil pump assembly. The problem was confirmed by a independent service center. As I was driving down the highway at 40/45 mph, I heard a knocking sound under the hood. I pulled into a shoping center got out to go into a store came back out turned on the jeep and the engine light came on. Drive home called my mechanic. He said don't drive it have it towed in, it might be the oil pump or power train modular. It was the oil pump. My mechanic said I was the forth person to bring my jeep in with this problem within the last 2 weeks
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487763October 3, 2022
AIR BAGS
The dashboard is got some wrinkles which makes me think the dashboard is weak now, so when the airbag comer out the dashboard may come out
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487475October 2, 2022
VEHICLE SPEED CONTROL
Car is not reporting accurate speed, 20mph or more on display and shifting my be affected
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487361October 1, 2022
ENGINE, FUEL/PROPULSION SYSTEM
Prior to bringing our Grand Cherokee (GC) to the dealer to fix the apply the fix for the fuel pump relay recall, the GC stalled once every one or two months. After dealer applied the solution to the fuel pump relay recall, GC stalls almost daily and sometimes more than once daily. Usually, the GC starts just fine. During the first drive of the day, as we take our foot off the gas, the GC stalls. This is dangerous and life-threatening because the stall has occurred on busy streets and on the highway. ATTACHMENT: I took a look a the external relay that the dealer installed. I'm suspicious about the relay. I looked the relay part number online and found that the relay was commonly used for another application and not for fuel pumps. Please check the relay part number in the attachment and verify that this is the correct relay for this fuel pump relay recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487376October 1, 2022
SEAT BELTS
Behind the driver's side, the seatbelts can not be used. They are too difficult and deep into the seat to reach. I have not taken it to a dealership or anything but I had a trip planned with my three grandkids and had to manipulate the car seat behind the driver side with the middle seat belt to secure seat as much as possible to keep my grandson as safe as possible. This was my first time using the seat belts on this side. Wasn't aware of the imminent danger. How do I get this fixed?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487457October 1, 2022
ELECTRICAL SYSTEM
8.4 infotainment display delaminated across the top third of the screen, rendering the screen unusable while the vehicle was at highway speed. Repeated uncommanded prompts to reset the clock created a significant driver distraction, placing the occupants of the vehicle at risk. This problem has been widely reported by thousands of Jeep owners and owners of other Stellantis vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487189September 30, 2022
ELECTRICAL SYSTEM
Vehicle will not start randomly. The battery has been checked, the relays and fuses have been checked, the starter has been replaced, and the fuel pump and fuel filer have been checked. The issue continues sporadically and leaves the driver stranded. There is an known issue with the ignition switch on these Jeeps as my 2008 Jeep Cherokee was recalled for this reason but there is no recall for the 2007 for this same reason.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487014September 29, 2022
ELECTRICAL SYSTEM
This Jeep has electrical malfunctions that causes problems with the entire functioning of the vehicle. The ignition often doesn’t work, indicator warning lights suddenly flash, and worse yet, the brakes will come on in the middle of driving. Once incident made me fear for my life because the brakes suddenly came on while I was driving on the highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486849September 28, 2022
SERVICE BRAKES
2011 JEEP GRAND CHEROKEE. CONSUMER WRITES SEEKING REIMBURSEMENT FOR REPAIRS MADE TO VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486868September 28, 2022
SEATS
Driver headrest deployed with no reason while driving 45mph in a busy avenue during rush hour (5pm). It hit driver in the back of the head causing confusion and dizziness. Found a small plastic piece broken inside mechanism. Headrest still installed, haven't taken it to dealer for repair because online comments says repair would be around $900 at my own expense and no way I'm paying for a malfunction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486913September 28, 2022
FUEL SYSTEM, DIESEL
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The contact stated that while driving approximately 35 MPH, the vehicle stalled with the check engine and various other unknown warning lights illuminated. The contact stated that she pulled over and the vehicle lost motive power. The vehicle failed to restart. The vehicle was then towed to a local dealer who diagnosed that the high-pressure fuel pump and fuel related components needed to be replaced. The vehicle was not repaired and remained at the dealer awaiting the parts. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486924September 28, 2022
ELECTRICAL SYSTEM
For the last month of more, the infosystem would asked "Do you want to adjust your clock setting?". If you say no takes you back to the same screen if you say yes it let you update it but then goes back to the same screen and keeps on blinking and making sounds (causing an audible driving hazard). It would go away only to come back the next time you drive. Now today it is changing stations would out me touching the screen and now when i turn on the radio the volume is set to max (almost caused an accident this morning when it cranked to max while driving). Checked it it appears my uconnect system is up to date so not sure what else i could do. Dealer will look it at for $150 bucks!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486972September 28, 2022
UNKNOWN OR OTHER, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
The infotainment screen is faulty, it is delaminating and causing a lot of distracting and dangerous driving issues: - Rear camera and warnings do not work correctly - Screen flickers, and changes screen which is very distracting while driving. - Screen will randomly turn on or off and change settings. It has been ongoing since December 2021, I took it to the dealer who told me it was just a software issue and it would update and fix it. It never did. I took it back (now out of warranty) told me they would fix it and ordered the part. After trying to contact them, 6 weeks later, they are now refusing to fix it. Jeep are telling me the same thing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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