Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11482468September 1, 2022
VISIBILITY/WIPER
The plastic latch mechanism holding the eyeglass case (built into the overhead center console) shut broke. This prevents the holder from staying shut. The unlatched case blocks the rear view mirror thus preventing the operator from seeing rearward. Is this considered a visibility hazard? [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482474September 1, 2022
VEHICLE SPEED CONTROL, ENGINE, ELECTRICAL SYSTEM
the jeep goes into limp mode and gets stuck in 2 gear I have replaced the shifter solenoid and still happens I have read about this happing to the same jeep from 2005-2010 model and this is a safety issue that need to be recalled immediately. I was driving on the highway and the jeep shifted into 2nd gear mind I was going the speed limit of 65 and it went down to 30 MPH and it almost caused a pike up on the interstate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482137August 31, 2022
SEATS
This happened to me today. I was driving and heard a really loud pop/ rattle noise (almost took me off the road it was so abrupt) and thought maybe it was something that hit my car on the road. Sound nearly took me off the road. I pulled over and after inspection I noticed the driver headrest had deployed and the clip is broke. This seems like a SERIOUS safety hazard. It is available for inspection upon request. The headrest has not been inspected by the manufacturer, police, insurance representative or others as it just happened today. There were no warning lamps, messages or other symptoms of the problem prior to the failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482152August 31, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V426000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482162August 31, 2022
AIR BAGS
The contact owned a 2017 Jeep Grand Cherokee. The contact stated that while his wife was driving at an unknown speed, another vehicle crashed into the front driver’s side and caused the vehicle to be pushed off the road. The air bags failed to deploy. As a result, the contact’s wife was knocked unconscious, and sustained injuries to the neck, head, traumatic brain bleed and SIAHD. Medical attention was required. The other contact suffered a collapsed lung and broken sternum. A police report was filed. The vehicle was not repaired. The vehicle was deemed totaled. The dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 140,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11482299August 31, 2022
ELECTRICAL SYSTEM
UConnect stereo face is delaminating which started about 20 months ago ( when Covid caused labor shortages and very long waits to get to a dealer) and is getting worse. This is causing the stereo to change stations, make outgoing phone calls, hanging up on calls, disconnecting the phone, powering itself on and off, loss of Navigation, not to mention the loss of heated seats and steering wheel. I tried calling FCA and the woman (Wendy) was just not wanting to hear anything other than to tell me to take it to a dealer. RUDE !! She refused to transfer me to her supervisor... This is a VERY WELL KNOWN ISSUE with this stereo. My wife is the driver of this vehicle and I do not want her in an unsafe condition. Of course a Dealer wants the vehicle for an entire day instead of taking 15 seconds to walk out and look at the display and verify that it is in fact the KNOWN ISSUE and then order the stereo and make yet another appointment maybe months later with the parts shortages everywhere, leaving my wife to continue driving the vehicle in the unsafe condition. PLEASE issue a RECALL for this KNOWN problem... Thank You.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482317August 31, 2022
STEERING, LANE DEPARTURE: ASSIST, LANE DEPARTURE: WARNING
When I started the car and backed out I was alerted that the power steering had a failure and lane departure warnings also. Power steering was not working. Left car for an hour and when I restarted it, warning light was off and steering worked again. Random power steering failure is extremely scary.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481966August 30, 2022
STRUCTURE:BODY
The front panel of the panoramic sunroof exploded into small pieces for no apparent reason. I was driving under 35 mph, on a 2 lane road, in clear, warm weather. I heard a "pop", then glass sliding over the roof of the car. In the rear view mirror, I then saw glass falling past the back window. When I stopped to investigate, I found that glass had also fallen down onto the fabric shade, which was thankfully closed. Broken glass falling into the passenger compartment could cause the driver to lose control of the vehicle resulting in a collision, as well as causing direct injury to occupants. After this incident, I found other reports of spontaneous Jeep sunroof failures/explosions online. I will be taking my vehicle to a dealer and filing a warranty claim. I was traveling out of state (1300 miles from home) and could not find replacement glass at any dealers within 250 miles of my return route. Friends vacuumed out most of the glass on the shade before covering the entire opening, and what was left of the panel, with aluminum HVAC tape for my journey home. I can still hear glass falling down onto the shade when I drive the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482013August 30, 2022
ENGINE
The contact owns a 2017 Jeep Grand Cherokee. The contact stated that while stopped at a stop light, she depressed the accelerator pedal to activate the Auto START/STOP feature; however, a message stating, "Stop Safely Vehicle Will Shut Off Soon” was displayed and the vehicle failed to restart. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481689August 29, 2022
UNKNOWN OR OTHER
The uconnect radio screen is delaminating making the screen go crazy. turning things on and off. Verry unsafe while driving
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481589August 28, 2022
SEATS
While highway driving at 62 mph the passengers seat head rest suddenly blew apart with a loud bang, This scared both my wife and I as it was totally unexpected. We found ourselves looking all around trying to figure out what had happened. This was a totally dangerous distraction.There were no bumps in the road or any indication that would of caused the problem. Upon inspection it looks like a small plastic piece holding a metal pin broke. It has not been taken to a dealer yet. It is available for inspection, but I hope to get it fixed shortly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481590August 28, 2022
UNKNOWN OR OTHER
Dashboard leather trim has come so wrinkled, unglued that it blocks my front windshield defrosters from working efficiently.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481602August 28, 2022
POWER TRAIN
Faulty transmission at 14,500 miles. Car shifted abruptly from park to reverse in harsh and sometimes in a lunging manner. Similar abrupt shifting occurred from 2nd to 3rd gear. Problem resulted in need for a totally new transmission.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481662August 28, 2022
ENGINE
Recall for diesel EGR cooler has been requested by me to get fixed on multiple occasions. The dealership keeps telling me they do not have the parts. Now my check light engine is on and my car is leaking coolant profusely.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481513August 27, 2022
POWER TRAIN, ENGINE
There is loud ticking/tapping noise coming from the engine when in motion or when the engine idles. This vehicle was not inspected by the dealer (out of warranty) or the police but was inspected by my mechanic and is available for inspection anytime, upon request. At time, the noise become extremely loud and scary and is a cause for great concern, especially knowing that this vehicle is mostly driven daily on the highway for at least 1 hour one way. This noise suddenly appeared about 9 year ago as a slight ticking/tapping but got progressively worse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481525August 27, 2022
SEATS, AIR BAGS
The head rest deployed into the back of my head while driving through an intersection. No collision. No bumps. No contact. Smooth driving and then it deployed. It’s a hard and shocking deployment that hits you in the back of the head very aggressively causing my head jolt forward from the impact.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11481311August 26, 2022
ELECTRICAL SYSTEM, SERVICE BRAKES
Vehicle was purchased on 8/11/2022. After the vehicle was stopped, turned off & emergency brake set, the brake lights continued to stay on for several minutes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481428August 26, 2022
ELECTRICAL SYSTEM
U-Connect 8.4 screen has delaminted causing functions such as navigation, radio, back up, telephone to constantly change while driving. The screen keeps changing while driving which is a risk during driving since we need such apps as navigation to drive. This causes us to constantly take our eyes off the road and fix the screen. This happen as often as 40 times per minute. Extremely dangerous and distracting. My Jeep is a 2018 an the delamination started at about 35,000 with no issues other than delamination. At about 42,000 mile the delamination is more severe and very dangerous and distracting to the driver. Now my vehicle has 42,800 miles and I cannot drive it fearing an accident. I called the dealer they said it is out of warranty. This is a common problem I have researched with Jeep U connect 8.4 screens for 2017 & 2018 model years I have a video of this happening and it's scary. I am no longer driving my car until I can have it fixed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481473August 26, 2022
AIR BAGS, POWER TRAIN
There are two issues. One is that the air bag light is on and never goes away and could mean faulty air bags, two the car is making a clicking noise and jerking when accelerating and the 4 wheel drive service light has come on. It could be the transfer case or differential. The car only has 60,000 miles and isn't driven everyday. It should not be having these safety issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481101August 25, 2022
UNKNOWN OR OTHER
I’m driving the vehicle and it will not shift out of park after putting it in park. I had to turn the car off in order to get it to shift out of park. This happened to me twice
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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