Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11490290October 21, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2019 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V426000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490324October 21, 2022
SERVICE BRAKES
I work at the Jeep facility doing repairs. We notified management that someone put GLUE in the fitting for the left rear brake line, where it meets the soft line. The issue was never fixed and the vehicle has since been shipped. The person who fixes brakes on first shift said he’s been putting glue in brake lines since day one. Management has no idea what they’re doing here and these vehicles are unsafe to be in the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490325October 21, 2022
SERVICE BRAKES, HYDRAULIC, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, ELECTRICAL SYSTEM
The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving 60 MPH, the traction control warning light illuminated. Additionally, the contact stated that the vehicle would start and shift out of park without depressing the brake pedal. The brake warning light was illuminated. The contact stated that the adaptive cruise control mode and the automatic Start/Stop feature were no longer operative. The contact received notification NHTSA Campaign Number: 22V426000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The vehicle was taken to the local dealer where it was diagnosed that service brake hydraulic system had failed. The vehicle was then taken to a second dealer, Bryden Jeep Ram Dodge Chrysler - Bryden Motors (548 Broad St, Beloit, WI 53511) who provided the same diagnostic result and advised the contact to not drive the vehicle as it was unsafe. The contact stated that several unknown warning lights would illuminate while driving the vehicle. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 48,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490342October 21, 2022
POWER TRAIN
My transmission keeps clunking
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490110October 20, 2022
UNKNOWN OR OTHER
Mopar radio display has delaminated across the top portion of the screen. This is creating "ghost touching" on my screen preventing me from accessing and controlling full functionality of my vehicle including, but not limited to, hands free travel, climate controls of car, including seat functions and temperature regulating for air or heat, do not disturb/notifications and time functions, car apps including the car manual/vehicle user guide, SOS functionality, back up camera usage. The screen goes haywire when turned on and resets driver controls.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489906October 19, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The screen in my 2018 Jeep Grand Cherokee is bubbling up. It seems that the screen is delaminating. Because of the delamination, the screen thinks that I am touching it. My radio station will change, the clock settings keep coming up and disappearing, and the top portion of the screen where it has delaminated does not work at all. When I touch the screen, it does not work. The vehicle is available for inspection upon request. I am concerned that the electrical will fail and cause my car to lock up. My safety is put as risk with the chance that the screen fails and causes an electrical issue. This also puts everyone else at danger if the car malfunctions and I lose control on the roadway. I called the dealership and they stated that this is a known problem in the model and year of my Jeep. There was no warning that this problem was going to occur.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490002October 19, 2022
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
The contact owns a 2012 Jeep Grand Cherokee. The contact stated while driving approximately 45 MPH, the check electrical system warning light illuminated; and engine started to make a high-pitched noise. The contact drove his vehicle to his residence and noticed a burning odor after exiting the vehicle. The contact had not taken the vehicle to a local dealer. The vehicle was taken to an independent mechanic who diagnosed that the alternator needed to be replaced and the battery needed to be recharged due to the faulty alternator. The vehicle was not repaired. The vehicle had not been repaired. The contact researched online and related the failure to NHTSA Campaign Number: 17V435000 (Electrical System). The manufacturer had been informed of the failure. The failure mileage was approximately 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489980October 19, 2022
EXTERIOR LIGHTING
No incident. Manufacturer and local dealers have no remedy available currently or in the foreseeable future outside of purchasing a new vehicle. Retract the recall until a valid remedy is available or impose requirements on the manufacturer to provide a remedy immediately.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489920October 19, 2022
POWER TRAIN
The contact owns a 2021 Jeep Grand Cherokee. The contact stated that on two separate occasions, the vehicle failed to accelerate after shifting from reverse(R) into drive (D) without warning, with the RPM revving without the vehicle responding. The contact had the vehicle towed to a dealer after the second failure; however, the mechanic was unable to duplicate the failure. The contact also stated while going downhill at low rate of speed, the vehicle independently downshifted twice without warning, which brought the vehicle to a near stop. The contact stated that the vehicle lunged forward with her foot on the brake pedal with an abnormal cranking sound coming from the transmission. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489718October 18, 2022
ELECTRICAL SYSTEM, STEERING, LANE DEPARTURE: BLIND SPOT DETECTION
Power steering failed while driving. Blind spot detection failed. Third electrical issue since purchased in February 2022. First issue car would not start due to key fob transmitter issue. Second issue. Car would not start due to electronic fuel injection issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489740October 18, 2022
ENGINE
The contact owns a 2015 Jeep Grand Cherokee. The contact stated while the vehicle was in park (P), she started the vehicle and the vehicle independently accelerated. The contact stated no warning light was illuminated. The contact attempted to turn the vehicle off, and the vehicle would not shift into neutral (N). The contact stated that multiple attempts were needed to turn the vehicle off and restart the vehicle. The vehicle then started operating as designed. The contact had the vehicle towed to a local dealer to be diagnosed; however, the failure could not be duplicated. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489873October 18, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V426000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489516October 17, 2022
ENGINE
I have only 78,000 miles on my 2016 jeep Grand Cherokee limited and I am having issues with ignition coil. The number 5 cylinder isn't working like it should.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489436October 16, 2022
ELECTRICAL SYSTEM
The screens on the 2018 and later Jeep Grand Cherokees are delaminating and changing settings in the vehicle automatically. This cause issues on setting controlled by the screen, and leads to distraction on the road. There are numerous reports of this incident occurring (simple google it), and should have been a part recall by the NHTSA or Jeep.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489458October 16, 2022
ELECTRICAL SYSTEM, STEERING
Power steering becomes unavailable; the car will not drive; all safety features become unavailable. The first time happened in April 2022, vehicle only had 6k miles. I had to remove the power steering fuse and put it back in for the system to reset. The vehicle was taken to dealer for rapid response recall. October 2022, went to start car and the same message came out regarding power steering and safety features being unavailable, car would not start and had to reset the power steering fuse. The system reset, but now the engine light is amber and will not turn off; the vehicle has 16k miles. I will be contacting the service department first thing Monday morning
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489411October 15, 2022
SEAT BELTS, ENGINE
Alternator failed and passenger seat belt does not retract. Coils misfired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489228October 14, 2022
UNKNOWN OR OTHER
Uconnect Navigation Touchscreen bubbled, it is available for inspection upon request. Happens multiple times a week. It has put me at risk when driving because it's distracting and takes my attention away from driving because it makes multiple changes on the screen. Screen changes settings, makes phone calls on its own, or stops navigation without any input from me. It still has not been inspected. Problem first appeared a year ago after screen bubble got bigger.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489253October 14, 2022
ELECTRICAL SYSTEM, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the infotainment screen independently performed random features without warning. The failure affected the climate control features including the defroster. The contact called several unknown dealers and was informed that the vehicle was not under recall. The contact also contacted the manufacturer to file a complaint but was denied. The contact was also informed that the vehicle would be covered under warranty if he was the original owner. The vehicle was not repaired. The failure mileage was approximately 46,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489306October 14, 2022
UNKNOWN OR OTHER
There is a bubble on the touch screen located on the dash. Because of this the screen is constantly getting pressed. It will change the radio station. It will change the navigation route, destination and the map completely. It will randomly call someone. Because the screen is constantly moving and getting pressed I am unable to use the radio, navigation system or any other feature that is included with the screen. I have been in route using the navigation system and it completely changed my destination. I was driving so I was unable to change it back. I had to pull over, turn the power off to the screen and just use my phone. I have multiple videos of this happening if needed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489313October 14, 2022
TIRES:SIDEWALL
The contact owns a 2000 Jeep Grand Cherokee equipped with Cooper tires, Tire Line: Discoverer A/T, Tire Size: 225/75R17, and DOT Number: UT2Y1DF1515. The contact stated that all four tires had cracks along the sidewall. The tire dealer was made aware of the failure and advised the contact to file a complaint with the manufacturer and the NHTSA Hotline. The tires were not replaced. The manufacturer was not made aware of the failure. The failure mileage was approximately 170,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Grand Cherokee