Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11516338April 10, 2023
SUSPENSION
While driving down a two lane highway suddenly a large boom occurred. I stopped in the road as I thought I blew a tire. Rather it was the right rear coil spring that popped suddenly and broke off the vehicle. The coil hung behind the tire and wedged with the bumper. Back wheel was unable to move. This occurred on the right rear passenger side. The whole vehicle dipped and dropped down. Because of where the spring was I had to have the car towed. Car is 5 months old. We do not take off road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516198April 9, 2023
FUEL/PROPULSION SYSTEM, ENGINE
The vehicle has a significant safety recall out with no timely identified repair offered. Jun 09,2022 Manufacturer Recall NumberZ46 NHTSA Recall Number22V-406 Recall StatusRecall Incomplete, remedy not yet available How can the manufacturer expect people to feel safe driving with the possibility of a unplanned sudden stop putting their lives, their passengers lives and the lives of other travelers on the road at risk. If Jeep can't fix the issue they should replace the vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516216April 9, 2023
ENGINE
Engine stalled at highway speed on a highway, safety of family and motorists endangered as vehicle coasted to side of highway, vehicle would not restart, check engine light on. Codes indicated camshaft sensor issue. Inspection revealed by technician that timing components came loose from engine block and interfered with timing chain which in turn snapped causing catastrophic valve train component damage. Engine determined to needing replacement because of irreplaceable camshaft bearings in engine block. All failed components are retained for further inspection. Estimated repair is $5-7k. Warranty expired as mileage is 170000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516073April 8, 2023
ELECTRICAL SYSTEM
Radio does not work properly. The radio jumps around all setting, and makes calls if cellphone is connected.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516076April 8, 2023
ELECTRICAL SYSTEM
Vehicle wiring burned out and is causing truck to not start. Mechanic has had vehicle for 2 months and cannot get the wiring corrected for vehicle to stay started. I can smell the burning through vents while driving
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516078April 8, 2023
ENGINE
The car has a good battery but won’t start. A click is made the radio turns on but the car won’t start. We have changed the starter and also the file pump. Failed 2 times
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516090April 8, 2023
UNKNOWN OR OTHER
Glue from radio screen melts off in hot weather causing delamination which then causing the radio screen to do whatever it wants. Will have gps on then will go to radio screen or any other screen will even turn on heated seats or steering will on it’s one because the screen is messed up
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515901April 7, 2023
ELECTRICAL SYSTEM, ENGINE
Was stopped at light and 2012 Jeep Cherokee lost all power and engine stalled. Lost lights, radio, heat and engine. It did restart after a minut or two. A week later, while driving, car began lagging/running rough. I felt I could not drive faster than 25 mph. Drove to Jeep dealer. Dealer is telling me it will cost more than $1500 to fix. I suspect this is a problem with the fuel pump relay....
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515920April 7, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
PARK SENSE FEATURE IS TURNED OFF, BUT PARK SENSE KEEPS ENGAGING. WITH ERRO MESSAGE "PUT IN PARK THEN PUT IN GEAR. I RECEIVE THIS ERRO MESSAGE 4 0R 5 TIME, BEFORE I'M SBLE TO PUT IN GEAR AND DRIVE VEHICLE, THIS HAS BEEN HAPPENING PERIDOCALLY SINCE I BOUGHT THE VEHICLE, BUT GETTING MORE FREQUENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516012April 7, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The driver's side door lock will no longer operate using the key fob, lock/unlock button inside, or automatically lock when driving. It will only operate to unlock when the handle is pulled. It is available for inspection. It is a safety hazard due to not having a locked door when parked or when driving. The problem has been confirmed by CLJ in Justice. It has not been inspected by the manufacturer, police, or insurance. There are no warning lamps or messages.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516028April 7, 2023
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
The vehicle stops on its own without warning, and a few times it has run me off the road. Infotainment issues (this is the one that made the vehicle qualify for a lemon claim). I have a YouTube page dedicated to uploading videos. Some of the videos cannot be uploaded because of background music and copyrights. I'll attach a link here, feel free to look at all the videos. Sample video --> https://youtube.com/shorts/87vigoL8p_g?feature=share I have a lemon law claim going, but the company is, as expected giving me the runaround. The issues have met my state lemon law requirements for a claim. Verified by the lawyer I've hired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516050April 7, 2023
POWER TRAIN, FUEL/PROPULSION SYSTEM
RE: 2022 Jeep Grand Cherokee 4Xe (hybrid) This complaint involves a well-known defect and malfunction endemic to the Jeep Wrangler 4Xe with the identical powertrain and software, and a well-documented recall of the Jeep Wrangler, but for some reason, does not yet extend to the Grand Cherokee 4Xe model for identical symptoms and malfunction behavior. The associated recall for the Wrangler is NHTSA campaign number: 22V865000. FCA US, LLC’s number for this recall ZB7, however the Grand Cherokee with the identical powertrain-- has yet to be recalled, however has the same defective issues. This is brand new off-the-showroom 2022 Grand Cherokee 4Xe, and the malfunctioning behavior began within the first 10 days-- at 179 miles (3/4 tank of fuel), with the vehicle going into the FORM (Fuel/Oil Refresh Mode), depriving the vehicle of electric mode or electric assist. The vehicle message stated: "Electric Mode Temporarily Unavailable - Fuel & Oil Refresh in Progress" Other dangerous symptoms and malfunctions associated with the defective/malfunctioning software have occurred: (a) A single instance of a "limp-home" mode (25 mph max on a main thoroughfare), and; (b) several instances of failure of the transmission to shift into a higher gear-- causing the engine to over-rev (over max redline RPM) to maintain a highway speed). At 331 miles, the vehicle was refueled for the first time, and the FORM warning message disappeared with the fresh refuel, however the vehicle hasn't been driven enough to determine of the transmission issues were resolved with the refuel. Nonetheless, the FORM was a malfunction that occurred at 3/4 tank with only 179 miles on the vehicle, and the other malfunctions are presumed to be associated with the primary defect. The video of the "shift malfunction" incidents can be viewed on Google photos: https://photos.app.goo.gl/EMqaZ5ZotkVgu6UJ7 and https://photos.app.goo.gl/LYPytX73fzj9JRq3A
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515731April 6, 2023
ELECTRICAL SYSTEM
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, several unknown warning lights illuminated. Additionally, the windshield wiper started to function erratically, and the steering wheel became stiff. The vehicle was taken to the dealer and the contact was informed that the vehicle had experienced a power module failure; however, the vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 149,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515764April 6, 2023
UNKNOWN OR OTHER
The front and rear parking cameras are inoperable and infrequently randomly operate. Dealer performed a proxy reconfiguration and reset the park assist module. System worked briefly then reverted back to original unoperative condition. Assigned star case S2208000172 claiming manufacturer is “investigating” and that no repair is available. A software update was supposed to correct the issue. It did not. We’ve had the vehicle since March 1. When we asked about replacing the park assist module we where to we needed to wait for another software update, the timing of which is unknown as there is no fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515537April 5, 2023
EXTERIOR LIGHTING
Recall was announced back in August of 2022 and a stop sale was issued on all unsold vehicles due to safety concern. Here we are seven months later and my vehicle still hasn't been repaired. If it was to unsafe to sell then we shouldn't be driving it unfixed. Not sure why the NHTSA isn't forcing this issue to be fixed. https://static.nhtsa.gov/odi/rcl/2022/RCMN-22V544-1970.pdf
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515335April 4, 2023
ENGINE
On several occasions, our 2022 Grand Cherokee Summit vehicle purchased in May 2022 from Pearson Jeep in Richmond, Va automatically switches to a lower gear causing the vehicle to have to be pulled over, put in Park before moving again. this is dangerous especially on the Interstate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515339April 4, 2023
FUEL/PROPULSION SYSTEM
Traveling in my Jeep Grand Cherokee L 2021 with family from the Dallas-Fort Worth area to San Marcos along 130 outside of Austin and fuel pump went out (this was recently diagnosed via phone by a Jeep mechanic at Covert Jeep in Austin 4/3/23) causing engine to fail at 85 miles an hour with no warning. Forcing me to navigate through traffic and attempt to get to the shoulder with cars, trucks, and 18 wheelers traveling upwards of 85 miles an hour. Also, was told the fuel pump for my vehicle was on back order with about 150 people waiting for this part (leading me to think a recall should be issued to have this part looked at). Secondly, as I was waiting the woman in front of me asked if it was my fuel pump and that her went out on the Jeep of the same body style. I replied I wasn't sure, because at the time I wasn't sure (Friday 3/31/23).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515228April 3, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Jeep Grand Cherokee. The contact stated while driving approximately 57 MPH, the vehicle began to lose motive power. The contact stated she depressed the accelerator pedal to the floor and the vehicle kept losing motive power. The contact stated that she was able to pull over and turned the vehicle off. The contact stated that the vehicle turned on only after multiple attempts; however, the vehicle went into "LIMP Mode" and would not accelerate to exceed 5 MPH. The vehicle also stalled several times within a few miles. The contact stated that the Auto START/STOP, and check engine warning lights were illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the vehicle had bad gasoline and had fuel cleaner added to fuel tank. The vehicle had been repaired. The contact stated that the failure reoccurred, and that the vehicle was towed back to the same dealer and was diagnosed that the fuel pump had failed and needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515281April 3, 2023
ELECTRICAL SYSTEM
Screen de-laminated, causing ghost touching and different radio stations to be selected nonstop, volume to increase/decrease without the ability to manually intervene, called 911 by itself while driving the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515273April 3, 2023
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA, FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: CAMERA
The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while shifted in reverse, the rear-view camera failed and displayed a blank screen. The contact then stated that the front camera then failed and displayed a blank screen. No warning lights were illuminated. The vehicle was taken to the dealer where it was diagnosed that there was a software glitch that needed to be updated. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that they were aware of the issue with no time frame. The failure mileage was approximately 25.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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