Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11517643April 18, 2023
FUEL/PROPULSION SYSTEM
There has been a recall since last year, with no parts. In Feb my car broke down stopped running due to this recall. I had it towed to a dealership and no parts. Now its been sitting there for months and I have no car to drive. The dealership said they cant help, call Crysler. I contacted them and was told so sorry we WONT pay for a rental car. Now what am I going to do? I have to work and cant afford all these costs. Anything you can do to help?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517653April 18, 2023
SEATS
The Active Head Restraint (AHR) deployed on it own due to failed plastic internal parts on the passenger headrest. This is a known issue and has been for years. Jeep should correct this issue for all affected vehicles. I fear that the driver headrest will also fail and could potentially lead to a crash. This needs to be addressed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517715April 18, 2023
STEERING
Lost power steering
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517739April 18, 2023
ELECTRICAL SYSTEM
My car went completely haywire. Windshield wipers going crazy while driving and not being able to stop them. Car alarm is going on and off without cause. Door locks going up and down. Couldn’t start it. Take car to a mechanic he can’t find any reason for it to be doing so. Take it to the dealer and it’s showing no codes as to why my car would be suddenly undriveable. Photos do not do it Justice as the exterior looks normal. I have several videos of the incidents should anyone want to get in touch with me to see them
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517756April 18, 2023
UNKNOWN OR OTHER
The uconnect screen started to delaminate, causing the screen to push buttons and make selections all on its own. While driving on the highway the screen start beeping loudly and wouldn’t stop as it was “ghost” pressing buttons on the screen and I could not get it under control. You can’t use any of the features of the screen because of the “ghost” pressing. I have no more access to the backup camera, no access to navigation and will need to rely on a mobile device. This is a common issue for many uconnect vehicles and should require a recall for replacement. I was never given a warning, it just started beeping and flashing screens while driving which was distracting and unsafe. The vehicle is no longer under warranty, so I would have to pay for this clearly a recall issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517503April 17, 2023
VISIBILITY/WIPER
While driving on highway nothing overhead about 65 mph the front half of panoramic sunroof exploded spontaneously. Temperature outside was 60 degrees. Nothing hit the glass.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517216April 15, 2023
AIR BAGS, POWER TRAIN, SERVICE BRAKES
Car is currently parked: I own a 2006 Jeep Grand Cherokee Larado which Jeep claims has no recalls yet there (3) all of which are happening to my vehicle. NHTSA 07V434000, 13V175000 and 14V438000. My car is very well maintained I have reached out to Jeep and claim my truck was not recalled yet my TRUCK is listed as having (6) recalls all of which are issues the truck is currently having. I have computer codes to prove it. I understand my truck have 150,000 miles and is 16 almost 17 years old however it was bought as an investment that Jeep seems to selectively correct issues only when they are threatened to be sued. This is totally ridiculous. There are multiple complaints from other owners. These things should have been recalled years ago. My vehicle has never been modified and we should not have to be responsible for recalls that are selectively being fixed when there are over 6000 complaints. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517219April 15, 2023
ENGINE, FUEL/PROPULSION SYSTEM, SERVICE BRAKES
My car loose power engine light and sometime A orange light . Vibration and cheking and clicking Temperature engine go up when start ac come down. I already change spark plug sprockets coil Water pump thermostat . I have same problem . Leaking oil. The inspection failed Code 0302 105
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517139April 14, 2023
ENGINE
Transmission suddenly stopped accelerating when pressing pedal. In reverse suddenly began making a whirring sound. 155,000 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517141April 14, 2023
SEATS
The drivers headrest opened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516900April 13, 2023
UNKNOWN OR OTHER, STRUCTURE:BODY
The power life gate is not working properly , has knocked me in the head. I read that is very common. It stopped working a few months after purchasing (used). I have not had repaired, thought it might be a recall since it was reported a common problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516923April 13, 2023
FUEL/PROPULSION SYSTEM
I am writing to file a complaint regarding the long start or failure to start issue with my 2021 Jeep Grand Cherokee Laredo. This problem began occurring at around 17,000 miles of use and has happened sporadically but with increasing frequency ever since. When I push the Start button, the vehicle may crank continuously until it times out or sputters to life right at the end of the timeout. This problem can be demonstrated repeatedly by parking the vehicle out in the sun for a few hours and then attempting to start it. I am concerned about the safety risks that this issue presents. The failure to start or long start could put me and others in danger if the vehicle stalls while driving or if I am unable to start it in an emergency situation. I have taken my vehicle to a Jeep dealer, and they have confirmed that they have experienced the same problem. However, the vehicle does not generate any warning lights or codes when it happens. Based on my research, I have found that several other owners of 2021 Jeep Grand Cherokees have reported similar issues, some of which started at the same mileage as mine. I believe that the problem is caused by a faulty valve in the fuel pump assembly that fails to retain pressure after the car sits for a while. I strongly urge you to investigate this issue further and consider issuing a recall for affected vehicles. It is my belief that Jeep/Chrysler/Stellantis has a chronic problem on their hands that may warrant a recall and replacement of fuel pumps across a specific range of Grand Cherokees. Thank you for your attention to this matter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516673April 12, 2023
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving 45 MPH and approaching her residence, the vehicle lost electrical power, causing the power steering and brakes to become inoperable. The messages "Service Stability", "Service Transmission" and other unknown messages were displayed. Additionally, the check engine warning light and other unknown warning lights were illuminated. The contact was able to veer to the side of the road, where she continued driving until the vehicle stopped in front of her residence. The contact stated that the vehicle restarted and operated as needed the following day. The contact stated that the failure reoccurred a week and half later. The vehicle was taken to dealer, where the alternator was replaced; however, the failure reoccurred while returning to her residence. The contact was able to jumpstart the vehicle and drove to her residence; however, the failure reoccurred in front of her residence. The dealer was notified. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 65,524.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516550April 11, 2023
ELECTRICAL SYSTEM
The touch screen on the info-tainment head unit is delaminating which is causing the screen to register touches that did not occur. These "ghost" touches are resulting in the head-unit changing settings, starting navigation without prompt, and making phone calls. The un-prompted phone calls has been particularly distracting as there is no means to hang up and has forced me to the side of the road several times to try and end the call. On occasion, the system has made calls to 911 without me prompting it. These incidents have made driving with the head unit operating un-safe
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516558April 11, 2023
ENGINE, ELECTRICAL SYSTEM
I have to keep replacing my engine oil housing filter. I do believe I was sold a faulty engine from Carvana after I was told it was inspected thoroughly. The car isn't even at 70,000 and I've had more repairs on it than I could imagine. The engine light keeps coming on and if I have to replace the entire engine that will be up to 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516567April 11, 2023
ENGINE, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
I just recently purchased this used 2012 Jeep Grand Cherokee. The problem I am experience, while driving at 74 mph the engine just shuts off. The vehicle would not restart for about 15 minutes. This has happened at least daily. The mechanic shop has checked the engine completely over. However they are stumped, The shop was able to repeat the problem but there are no codes. I know there was a recall on the fuel pump relay and then another on the relay. My mechanic has replaced the fuel pump relay but it still happens. I was reading in numerous blogs of this issue happening to many people. This past saturday night I was coming home from my second job when the car stalled out in the construction zone of 696 in Detroit, I can't tell you how many cars came close to killing me. This problem needs to be fixed by Jeep but there seems to be no movement, I'd hate to see people killed over this KNOWN issue. I know last Saturday night was the most fearful night of my life.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516237April 10, 2023
POWER TRAIN
The transmission slips fro D to P making the vehicle inoperable. I have check all doors to make sure they were closed. restarted the vehicle yet still in able to drive! It is Not the first time it happened .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516339April 10, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516370April 10, 2023
ENGINE, FUEL/PROPULSION SYSTEM
Safety recall does not have parts available to fix. Vehicle may stop running unexpectedly. My car stopped running in December and has fragments of the engine. I’m not sure if it is related to this recall or not. My car’s engine is being replaced right now by the dealer, under warranty, but I cannot trade it in for what it is worth because of this outstanding safety recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516346April 10, 2023
STEERING
While driving a short distance from home, the power steering in the vehicle went out. Unable to straighten the vehicle out, the car jumped onto a sidewalk, knocked over a light pole and drove through someones yard until the power steering kicked back in and allowed the vehicle to return to the road. Had there been someone walking on the sidewalk, or someone in the front yard of the home, it could have caused a death. Since the accident, the car has been in the body shop awaiting repairs. There were no codes present when doing diagnostics.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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