Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11514088March 27, 2023
ELECTRICAL SYSTEM, ENGINE, SERVICE BRAKES
Today while driving our Jeep Grand Cherokee. I was slowing for a stop light and a message came on saying service start/stop system. At the time I was traveling approximately 18 miles per hour. As I was slowing down I reached off approximately 5-8 mph when all of the car shifted to park.this was a very scary and dangerous incident for myself and vehicles around me. Now that I was stopped it wouldn’t let me shift the vehicle back in to drive. Finally a new message appeared saying stop/start restart required. Out of frustration and trying a number of different things, we eventually shut the ignition off and restarted the car and this did allow us to put the car in gear. It was a very unnerving situation. I immediately drove the vehicle to the dealership. This is the second time it’s in the shop for shifting to park on its own. After doing some research at home it appears others with the 202/2022 Jeep Grand Cherokee L have been having similar issues. This is a very serious issue that needs fixed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513716March 25, 2023
POWER TRAIN, ENGINE, FUEL/PROPULSION SYSTEM
After getting my car back from big o doge in Greenville sc I was on my way to work and stopped at a redlight when the light turned green my car just sat there and didn’t move I pressed the gas but nothing it just revved up like it was in neutral pressed the gas to the floor nothing all of a sudden it was like it jumped and took off…also did the same thing at a stop sign up hill and I had a car coming in the other lane as I was crossing the lane to get into the correct one….I had open recalls and set up for it to be checked when I arrived at the delarship they told me my recalls were closed. My car was not checked or repaired at the time how can you just cancel a recall/campaign after notification and claim parts aren’t available but the car was never fixed? I called the delarship paid 400 for 2 diagnostics and they didn’t put my trans cap back on so now they’ve basically ruined my car and didn’t fix NOTHING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513721March 25, 2023
UNKNOWN OR OTHER
Experiencing transmission problems. Vehicle stuck in third gear - safety mainly at highways - can coase crash. and/or make harsh jerks at reverse gear - very dangerous. Confirmed by local Central Jeep Garage. Warning lamps first appear at June 2022, problem appeared at winter 2022 (Jan-Apr. 2022).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513677March 24, 2023
TIRES:SIDEWALL
The contact owns a 2020 Jeep Grand Cherokee equipped with Goodyear Tires, Tire Line: Fortera, Tire Size: P245/70/R17, DOT Number: 1PJHLFNWR. The contact stated that while inspecting the vehicle, he noticed there were cracks on the sidewalls of all four tires. The vehicle was equipped with original tires. The vehicle was taken to the dealer, who informed the contact that the tires had prematurely rotted. The tires were replaced; however, the failure recurred. The vehicle was taken back to the dealer, where it was determined that the replacement tires had also dry rotted. The manufacturer was made aware of the failure. The failure mileage was approximately 1,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513695March 24, 2023
ELECTRICAL SYSTEM, ENGINE
While driving dashboard displayed “shift to P then desired gear.” I stopped on the side of the road. Placed vehicle into park and tried to turn off the vehicle. The vehicle wouldn’t turn off, Displayed “vehicle not in park” Then I placed the vehicle into drive and the dashboard displayed again “shift to P then desired gear.” I was unable to turn off the vehicle no matter what gear I had it on. The check engine light was on, also the service 4WD, service shifter and the stability control. The vehicle also wouldn’t drive forward or reverse. At one point wouldn’t even park. The engine was stuck running for almost 3 hours until I was able to get someone out to pull a plug to shut the engine off. A diagnostic test was done while all the lights listed previously were still on. And no code would appear on the screen. Vehicle was towed and awaiting service.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513705March 24, 2023
VISIBILITY/WIPER
The front A-pillars (on both sides of the windshield) are too wide, and block critical visibility needed while driving, especially at crosswalks with pedestrians. In addition, from the driver's seat, the passenger's outside mirror, doesn't allow for any visibility between the pilar frame and the mirror, thus further widening the blind spot on the right side making it difficult to see pedestrians in crosswalks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513563March 24, 2023
EXTERIOR LIGHTING
The contact owns a 2021 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V544000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513357March 23, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Shortly after purchasing the vehicle I engaged the adaptive cruise control. It worked fine until such time as I attempted to pass a large vehicle such as a semi truck. When I would get along side of the truck the brakes violently slammed on without warning. The vehicle has been taken back to the selling dealer for repair and they were not able to fix it. (see uploaded Repair Order). I then called Jeep Customer Care who then sent me to another dealer for a second opinion. This dealer attempted repairs twice, both without success. When I took it back again a dealership employee rode with me and took a video of what happens when passing a truck with the adaptive cruise engaged. This dealer now has it for the third time and so far the vehicle has been there for about 9 days with no indication of any progress. Even if they "fix" it I am not confident of the safety of the vehicle as it would be very easy to be hit in the rear end by a following vehicle should this happen again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513515March 23, 2023
ELECTRICAL SYSTEM, ENGINE, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Accelerating onto hwy and vehicle jerks then flashes “service hybrid system” and “battery low” (as in the vehicle battery not electric mode charge. Pulled up to a stop light 2 min later and automatic breaking locks up and the vehicle completely locks and shuts down. Unable to reset/turn off/on or shift. Had to be towed to dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513433March 23, 2023
SERVICE BRAKES
The contact owns a 2021 Jeep Grand Cherokee. The contact stated while driving 55 MPH, the vehicle inadvertently stopped abruptly without warning. The contact pulled over on the side of the road and turned off and restarted the vehicle and the vehicle operated normally. The vehicle was towed to the dealer and the dealer agreed that the vehicle had experienced a failure however, the dealer was unsure of the cause of the failure. The manufacturer was not contacted. The failure mileage was 24,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513094March 21, 2023
ELECTRICAL SYSTEM, ENGINE, EXTERIOR LIGHTING
There is an electrical failure that causes the blinkers to stop working, shortly after noticing this issue the vehicle will fail to start after travelling to my destination. This has happened more than twice and there are no recalls shown for the "Limited" version of this vehicle. The standard edition seems to have confirmed recalls for the same issues that the Limited version is experiencing. A mechanic has described an electrical short circuit. I encourage looking into the different models of the 2018 Jeep Grand Cherokee in which you'll definitely find the same safety issues described online by many others. These repairs need to be addressed and repaired by the manufacturer. Thank you!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512935March 21, 2023
ELECTRICAL SYSTEM
I am the original owner of a 2018 Jeep Grand Cherokee with 45,000 miles on it (it is out of the warranty period). About 9 months ago, I notice a portion of the center screen becoming delaminated. Then about 4 months ago, the screen started to act up - ghost pressing certain areas of the screen, without me touching it (automatically turning up the volume, turning on heated seats (in Florida), changing audio sources, changing the gps, etc.). It's extremely distracting when I drive. Last week, it even dialed 911 on its own while I was driving it. I contacted Jeep Cares and was instructed to take it into a dealer for a diagnostic check. They are charging me $190 for this. Even when they find the screen defective, I'm fearful that I will be charged the $1,600-$2,000 to have it replaced. This is a very known issue among Jeep/Chrysler owner - many forums like this (https://www.jeepgarage.org/threads/display-screen-starting-to-delaminate.224391/) prove it. Even though I am out of warranty, I feel that this should be recalled and covered at no charge (including the diagnostic check) since it's a major safety issue. The screen was defective to begin with - and after driving it for a few year, the defects were finally known. This needs to replaced ASAP before a severe accident takes place.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512983March 21, 2023
ENGINE, FUEL/PROPULSION SYSTEM
Oil pressure sensor code P0522. The engine oil pressure sensor fails before and after oil changes. This causes the oil temperature to sporadically increase and decrease psi drastically from 20 to 110 psi and vice versa. This has been confirmed with multiple OBD2 sensors along with the check engine light constantly on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512782March 20, 2023
EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
The contact owns a 2018 Jeep Grand Cherokee. The contact stated while reversing, the radio stayed on the display screen. The dealer was contacted, and the dealer stated that the vehicle needed to be diagnosed. The manufacturer was contacted, and the manufacturer also stated that the vehicle needed to be diagnosed. The failure mileage was 28,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512825March 20, 2023
FUEL/PROPULSION SYSTEM
The vehicle will repeatedly die when at a stop light or a stop sign. The dealer has been notified but states that the parts to replace and fix the issue have not been shipped to dealers or are not available. Manufacturer Recall NumberZ46 NHTSA Recall Number22V-406
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512597March 19, 2023
ELECTRICAL SYSTEM, POWER TRAIN, ENGINE
1.The electrical/engine/powertrain systems failed 3 times. The vehicle is available for inspection. 2.As the problem progressed, the car would only go forward, no ability to go in reverse, or to be put in park. 3.The dealership replaced the ABS Module, then later the Engine Control Module. 4.Event 1: September 1, 2022 Warning light for the stop/start feature came on, also the ABS light and check engine light. Dealership kept the car for the day, did a diagnosis, returned the vehicle stating it was safe to drive, and that an ABS Module had been ordered. Would contact me to schedule the repair. Event 2: September 8, 2022 Dashboard lit up like a Christmas tree, all warning lights came on, as well as all lights on the gearshift panel/center console, which kept blinking. Car would only go forward. Dealership installed ABS Module and returned the car to me. Event 3: September 29,2022 Warning light for the stop/start feature and check engine light came on again. I took the car to my local dealership with major concerns that the previous repair was not the only problem occurring and left it there. The Engine Control Module was eventually replaced. 5. I had no use of my Jeep Grand Cherokee from September 29 until November 8, 2022. 6. I have a major concern about the safety of this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512653March 19, 2023
UNKNOWN OR OTHER
Yesterday, March 18, 2023, the sunroof in our 2019 Jeep Grand Cherokee exploded while we were driving on the highway. The weather was sunny and mild (52 degrees.) We were driving in an open area (no trees) and we were not close behind a truck or other vehicle. The explosion was extremely loud and terrifying. We initially thought we'd been shot at. The driver (my husband), myself (in the passenger seat) and our dog (in the back seat) were showered with broken glass. The remainder of the glass blew out towards the car traveling behind us. We are fortunate that my husband was able to keep calm and get us safely off of the highway without further incident. As this occurred around 5pm on a Saturday, we will report this issue to our insurance and local Jeep dealership on Monday, March 20. There were no warnings or indication of an issue with the sunroof prior to this incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512660March 19, 2023
ENGINE
(2) FAILURES; (1) failure of the engine oil filter assembly (BECAUSE IT WAS PLASTIC). No warning whatsoever, only caught because I noticed oil leak. turns out the filter assembly cracked, pump at least 3 quarts of oil into radiator. COULD HAVE BEEN A CATASTOPHIC FAILURE AT HIGHWAY SPEED - ENGINE WOULD HAVE LOCKED UP. - Cost to repair:$1,477.39 Mileage 128,766 (2) failure of multiple rocker arms, only symptom was flashing check engine light under heavy acceleration. NO OTHER WARNINGS. engine effectively stops functioning correctly. Stopping car, turn off and restart- NO CHECK ENGINE LIGHT. COULD HAVE BEEN CATASTROPHIC IF OCCURS DURING PASSING, ESPECIALLY ON MINOR ROADS. Cost to repair: $2,479.75 Mileage: 142,724 BOTH ARE CAUSE BY DEFECTIVE PARTS INSTALLED IN/ON ENGINE. RECALL FOR THESE ISSUES IS NOT ONLY WARRANTED, BUT DEMANDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512510March 18, 2023
SERVICE BRAKES
The rear rotors and pads became so pitted and damaged so quickly that the brakes shake like a mad man and it seems to be extremely common in the newer jeeps. A remedy or recall for inferior materials used in the pads or rotors may be needed. I know it’s about 30% braking in the rear so in theory those pads/rotors should certainly last far longer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512370March 17, 2023
SERVICE BRAKES
I was sent a recall notice ( Z48/NHTSA 22V-426 ) and contacted the dealer to schedule. the recall is for the breaking system, and it took months to get an appointment, apparently bad breaks are not a concern? when I was finally able to get an appointment they claimed I had no recall? I described the issues to the service manager, and he said that I was experiencing the issue the recall was supposed to fix but they would not fix it as a recall, because they claim I do not have a recall despite getting more than 1 letter. the issue - the vehicle will not stop in and emergency situation. I have tried this at 25 MPH, and just slowed down, I have nearly hit other cars because I could not stop topping a blind hill. I have a long list of very scary examples. FCA says they will not add my vehicle to the recall list, so in case of a major crash or running over a child, I guess I will go public with legal backing. this complaint will also be noted that it was brought to your attention.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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