Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11524776June 1, 2023
ENGINE, POWER TRAIN
My cam failed after lifter got stuck at 65k miles, dealership repairs went bad after the first repair attempt they covered. I drove the jeep 19 miles after I bought it.. Then the low oil pressure light came on as the engine locked up. Was at dealer 6 weeks but it was not repaired correctly before i picked it up. On the way home from dealer oil pressure light came on half a sec before the engine seized up. I had to walk 5 miles and get a row truck from my work. 14 days to repair it after I purchased a new mopar long block. Dealer installed in 2 days. Cam lobs where gone and oil was almost magnetic due to camshaft lifter contact. I live in Michigan and i was half tempted to drive to fca in auburn hills just to show them 4 identical camshaft lifter failures I have seen in 3 years from friends and customers. I will probably have to file a lawsuit to recoup some if not all of the last repair cost. Old engine was dealership served at 3 to 4k miles religiously and it still failed. My jeep is ok now after paying for new engine before i even drove it home once. 2 months and $38k plus a few thousand in repairs all due to a shady dealership named Feldman automotive group.I don't think this is morally correct on any level. Makes me sick to pay 40k for the 2014 jeep grand cherokee srt used with low miles and tons more in repairs the first 29 miles. 2 months of hell. plus it ruined my financial stability. Why doesn't the dealership warranty a repair they did before a sale if it fails the same day. Something need to rectify my financial loss before I snap thinking about it 24-7. Feldman automotive group should of covered second repair attempt as first was unsuccessful.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524791June 1, 2023
FUEL SYSTEM, DIESEL, ENGINE
The contact owns a 2015 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Additionally, the contact stated that the check engine warning light was illuminated. The manufacturer was made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524890June 1, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2015 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524896June 1, 2023
ENGINE
The oil cooler is made from an inferior material resulting in warpage and leakage. That leakage happens prematurely and poses a fire risk from oil leaking from the top side of the engine onto the components below, including but not limited to the exhaust manifold. The component is currently being replaced by the dealer due to catastrophic failure, resulting in oil and coolant mixing. I have found multiple forums that discuss this topic and have not been as lucky as I to have found it early. There were no warnings, no discernable puddle of oil under the vehicle, just an oil trail down the rear of the engine that is not immediately discoverable. The dealer knew to look for this as it is a common failure that could have larger consequences and Jeep should be held responsible for the inferior material selection that warps due to the higher temperatures an engine faces.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524923June 1, 2023
SEATS
While driving down the road my driver's side head rest popped open causing my head to be pushed forward. As a result I had to pull over and stop my vehicle. It caused head and neck pain. There were no warning indicators on the vehicle at the time of the incident. It has not yet been inspected by a dealer or service center nor was there a police report or insurance claim.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524774June 1, 2023
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
The contact owns a 2021 Jeep Grand Cherokee. The contact stated while parking the vehicle in a parking lot, it accelerated independently causing the vehicle to jump the curb and crash into a pole. The contact stated he had the brake pedal to the floorboard but failed to stop the vehicle. No air bags deployed. The contact stated no one was injured nor sought medical attention. A police report was filed. The vehicle was not drivable. The contact towed the vehicle to an auto collision center. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 15,000. The VIN was not available. The contact stated that the problem might be with the transmission.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11524607May 31, 2023
STEERING
2012 Jeep Grand Cherokee Laredo In August of 2020, I brought the vehicle to my repair shop due to a leak, and hard to steer at 75061 miles. They performed a repair of the rack & pinion, power steering hose, and an alignment. On 5/23/23, I had the vehicle in a shop to check on a sqeak while turning the wheel along with a clunking sound. They reported that the rack and pinion needs to be replaced at 107184 miles. I contacted the FCA-Jeep customer care. They wanted a diagnosis at Victory CDJR dealership. On 5/31/23 at 107701 miles, the dealership found that the steering rack, and both tie rods need replacement. I contacted the FCA immediately, and they determined not covered by warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524669May 31, 2023
UNKNOWN OR OTHER
Passenger headrest deployed with no accident just popped out
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524681May 31, 2023
SEATS
Drove over a bump in a parking lot and the front of the headrest "popped" out hitting the driver in the back of the head. Within two weeks of the incident the driver has experienced blurred vision, neck pain and headaches. Several visits to different physicians as well as MRI and CT scans. Neurologist suspects whiplash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524695May 31, 2023
SEAT BELTS
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that the front driver’s and passenger’s side seat belt failed to retract as designed. No warning lights were illuminated. The vehicle was taken to the dealer where the contact was informed that the VIN was included in an unknown manufacturer recall and that the seat belt retractor needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524588May 31, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2021 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V554000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524438May 30, 2023
UNKNOWN OR OTHER
Display screen has been bubbling since I purchased in 2021. Now recently while driving display presses buttons on screen while driving without any physical contact. Calls random people from phone without touching it. Impacting ability to use navigation safely, constantly having to switch screens back. Also, at times blue screen appears, and sometimes rear camera view stays on screen while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524472May 30, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2018 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524503May 30, 2023
POWER TRAIN
The contact owns a 2022 Jeep Grand Cherokee. The contact stated while driving at 64 MPH, the vehicle failed to accelerate then the vehicle lost motive power. The vehicle was towed to the dealer and diagnosed with a transmission failure. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 22,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524559May 30, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Car caught on fire while engine was off
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11524356May 30, 2023
SEATS
Head rest deployed while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524376May 30, 2023
UNKNOWN OR OTHER
The hood ltah keeps sticking when we close the hood, it has been greased and still does not work properly. the hood almost flew open on the expressway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524299May 29, 2023
SEATS
Headrest deployed without being in accident. I was about to put my car in reverse when the incident happened. If I was driving and it happened it could have caused me to wreck.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524219May 28, 2023
SEATS
The active head restraint deployed on its own as I was preparing to start the vehicle (2018 Jeep Grand Cherokee). Fortunately, I was not driving the vehicle when the headrest bursted and hit me in the back of my head. The NHTSA site identifies this problem associated with 2018 Jeep Grand Cherokees, but my VIN is not included with this defect for some reason.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524122May 27, 2023
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
Unknown
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Grand Cherokee