Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11527051June 14, 2023
STEERING, SUSPENSION
The rack and pinion isn’t working properly. Damaged.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527099June 14, 2023
ELECTRICAL SYSTEM
Radio screen delimitation screen is affected touch screen functions don't work makes random phone calls volume jumps up & down.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527112June 14, 2023
AIR BAGS
At approximately 12:05 pm on Monday, 6/12/23, I was making a right turn into a parking spot in front of Golden1 Credit Union, at 1040 E. Cypress Avenue. I was halfway into the turn when my driver's airbag deployed, striking me in the stomach and right hand and forearm. Despite being startled by the loud explosion, I managed to finish parking without hitting either the vehicle next to me or the curb. Approximately 1-2 minutes later, there was a second explosion from the airbag that sprayed small particles at me, again striking my right forearm. The incident left three superficial burn marks on my hand and arm. (I did not photograph them until this moment; only one mark is still visible.) My first thought when the airbag deployed was that I had been shot, as I heard a loud bang, smelled what I thought was gunpowder, and felt pain in my arm and stomach. I happened to be on a phone call with my spouse when it occurred (via hands-free stereo Bluetooth), so he heard the explosion followed by my shriek, and he also heard the second explosion. I had the vehicle towed to my trusted mechanics at Advanced Automotive. My service advisor was curious whether my vehicle (which I purchased used, in 2020) had been part of a safety recall in the past. In addition to his own research, he contacted a colleague at the local Jeep Chrysler dealer regarding same. Neither of them found any recall for my specific VIN, or for my specific vehicle year. He expressed his concern that even if they were to replace the airbag module, there was no guarantee that it would fix whatever had caused it to inadvertently deploy, and he recommended that I seek service from a Jeep/Chrysler dealer and implore them to take accountability for the issue. Prior to this incident, there was never any indication that anything was wrong with any safety system on the vehicle.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11526747June 13, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2014 Jeep Grand Cherokee. The contact stated while driving at unknown speed, the engine was loud, and the vehicle was hesitating while attempting to accelerate. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was taken to the local dealer and Monrovia Chrysler Dodge Jeep Ram (1305 Mountain Ave, Monrovia, CA 91016) and Cerritos Dodge Chrysler Jeep RAM (18803 Studebaker Rd, Cerritos, CA 90703) but was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 98,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526824June 13, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526908June 13, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
I was turning at a intersection, there was no car in-front only on the side , as I was turning , my jeep suddenly made an emergency beeping sound and break as if I was goin to crash into a car or something. Clearly I was just turning . The break was so hard I even thought I had gotten hit in the back or I had hit something in the front ! The car behind me had to stop and act fast as well otherwise I would have really been hit by him/her. I called my dealer since I had just bought my car 2weeks ago. I have a appt to get it look at , they told me it might be my sensor being dirty or something but I feel like this is a concern jeep should take care of. Or it will really cause an accident I don’t feel safe driving my jeep at all now! Especially doing turns or just thinking it might breaking when I am driving much faster next time. I’m taking my jeep to my dealer service dept. picture below are evidence of appts , and having to get a rental because of my report.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526907June 13, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Driving through my subdivision, no other cars in sight, no animals, no people, nothing in front of me and the automatic emergency braking mechanism engaged and brought my car to a sudden stop.The brakes engaged on their own, tires squeeled and my body jolted, almost hitting my head on steering wheel. Automatic brake sensors have activated before for no reason as no objects were in sight, but never has the vehicle actually stopped on its own. Luckily I was in my subdivision with no one behind me otherwise someone could have rear ended me and an accident would have occurred with injuries
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526884June 13, 2023
UNKNOWN OR OTHER
I’ve had this recall for a while now. Got the notification soon after I purchased vehicle in 2-2022 and manufacture still hasn’t resolved this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526792June 13, 2023
EXTERIOR LIGHTING
PER THE INFORMATION I CAN FIND - THE PREVIOUS RECALL # IS "21V797000" - I took my Jeep GC L in for the recall per the campaign and the work was complete yet it was not corrected. I have been back to the dealer 3 separate times no one can provide an update as to why this issue is not able to be corrected. I still cannot turn my high beams on without having to move the headlights to the 'on position.' Per the info available on the previous recall, "When the master lighting switch is set to the auto position, the high beam headlights will not activate unless the master lighting switch is first changed to the 'on" position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526705June 12, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
ECM/PCM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526708June 12, 2023
AIR BAGS, STEERING, SEAT BELTS
While driving on a major interstate going 75mph lost power steering suddenly and was unable to control the vehicle. Air alert went off stating they were not functioning. Adaptive cruise control stopped working, lane departure stopped working. Every single alert that could be alerting was going off simultaneously. Seat belts were fastened, however seat belt alarm continued going off. Very scary and unsafe situation on major highway with 2 children in my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526599June 12, 2023
EXTERIOR LIGHTING
Manufacturer has not timely provided repair for tail light recall NHTSA incident number 22V-544 (Jeep Recall Z50).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526462June 11, 2023
ELECTRICAL SYSTEM, ENGINE, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
When ever I try to charge my Jeep grand Cherokee 4xe summit reserve it fails to charge on a level 1 or level 2 charger and then they check engine light comes on and a electrical burning smell from the hybrid battery and says service charging system. When ever you bring it to the dealer they just reset the code and says it works only for the problem to come back it also affects how the jeep drives when this happens the jeep doesn't want to accelerate properly and has other electric system issues like the wipers coming on randomly and the massage seats coming on randomly as well which can distract someone when they are not expecting that to happen the jeep doesn't want to drive. I brought it to the dealer 3 times now and all they keep doing is resetting the code and stating its fine only for it to come back and this is a major problem and needs to be fixed as this is going to cause a major accident or fire since it has to do with the hybrid battery system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526351June 10, 2023
POWER TRAIN
The transmission fails and defaults to 3rd or 4th gear when downshifting or hitting a pothole. The vehicle then has to limp to a service center for evaluation and repair. At such low speeds during the limp for service, the highway driver is at significant risk or accident
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526397June 10, 2023
WHEELS
Please see attached further information as to complaint recently filed, NHTSA ID # 11525685
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526145June 9, 2023
STEERING
Dealer identified my concern with the noise the car is making as apart of the recall in the steering and no parts available to fix per dealer
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526212June 9, 2023
ELECTRICAL SYSTEM
The Grand Cherokee shut down while driving on the highway. It was like the ignition turned off. I pulled over and could not start the car. After 30 minutes the push button ignition finally worked. This has happened at least three times and is intermittent, but dangerous enough that you lose power to the vehicle. The problem is with the wireless ignition node.at times the push button or remote start up feature will not start the engine. But once it does, it randomly shuts it down as if communication is lost or the key is not recognized, even with the FOB key in close proximity. No warning indication is given nor is it reported as a code to be analyzed. It’s not the FOBs, not the batteries in the FOBs, and not the other remote capabilities such as remote keyless entry. It is only push button (keyless) ignition and remote ignition that won’t start the vehicle. The severity is that once you do get it started and driving, it randomly with no warning shuts down causing you to coast wherever you are. I was fortunate to avoid a serious accident two of the times this happened on a major highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525955June 8, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving at unknown speeds, there was as abnormal humming noise detected. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The mileage at the time of failure was approximately 25,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526039June 8, 2023
STRUCTURE:BODY
Similar to https://static.nhtsa.gov/odi/tsbs/2019/MC-10170403-9999.pdf NUMBER: 23-036-19 GROUP: 23 - Body DATE: December 18, 2019 SUBJECT: Leather Instrument Panel (IP) Cover Delaminating - X81 Warranty Extension This issue still exists in newer years. Including my 2016 Jeep Overland High Altitude. Recall should be extended to include 2016 model years. There are plenty of similar complaints online. Jeep has not improved the quality or design on this defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526056June 8, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2018 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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