Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11526082June 8, 2023
UNKNOWN OR OTHER
MY RIGHT FRONT HEAD REST DEPLOYED WITHOUT A ACCIDENT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526091June 8, 2023
AIR BAGS, ELECTRICAL SYSTEM
The air bag light comes on every now and then. It happened in my previous jeep and is happening in my dad's Chrysler Sebring car as well. I seen this problem with the airbag automatic deactivation when the warning light comes on in different vehicles but all from Chrysler motors.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526111June 8, 2023
POWER TRAIN
Transmission failed when I was merging on a highway. Had it replaced and still doesn’t seem normal. This is the electronic shift and apparently has nonstop issues with the 2015 model. Will probably need replaced again before warranty is up and it was done at a jeep dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525954June 8, 2023
ELECTRICAL SYSTEM
The Uconnect 5.0 screen (which controls all safety and operating systems) and system continues to malfunction with a black screen. This seems to happen more frequently when the car is put into reverse and the backup camera is activated. There have also been times when the screen freezes requiring a "reboot". Thus when malfunctions occur, there is no backup camera nor is there any ability to operate safety systems. This seems to be occurring every single day. So far dealer has been unable to replicate problem and thus cannot repair it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525952June 8, 2023
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, ENGINE
We have been without service of the Grand Cherokee L vehicle for nearly 6 of the 11 weeks since we leased the vehicle. The four (4) incidents and ‘repair attempts’ to ‘fix’ the randomly/sudden occurring mechanical and electrical problems were inter-related and causal to the mechanical and electrical blackout troubles. 1.02/27/23 Purchase 2.03/20/23 631 total miles traveled. Dash board blackout. a.Service Dept “reset software”. 3.03/31/23 912 total miles traveled. Complete dashboard, radio and navigation blackout a.Service Dept did not experience random failures, “therefore no repair action was warranted”. 4.04/01/23 930 total miles traveled. While traveling at approximately 45 mph vehicle suddenly seemed to drop gears - the rpm went from 2k up to 6k, the suddenness of the drop of gears had our seat belts tightening. pulled the car to the side of the round and car remained at 6k rpm. I turned the car off, waited a few seconds then restarted the vehicle and proceed home. 5.04/02/23 after starting the car remotely car literally would not get out of automated start mode. I had to turn the vehicle off, wait a couple of minutes before it would start again. In driving the vehicle to the repair shop the power went out of the radio/gps/etc system again. a.Service Dept found RADIO with internal failure. Ordered replacement radio.” b.On inquiry, Service stated the CAM bus (software version ‘AG’ was replaced with updated ‘AI’ version.) 6.04/26/23 1,051 total miles traveled. On exiting a parking lot, I tried to accelerate into traffic, the RPM increased but with zero forward motion. I pressed the accelerator to the floor, the RPM increased but zero forward motion. I then released the accelerator, the RPM correspondingly decreased - still no forward motion. Then reapplying pressure - slowly to the accelerator - the vehicle began to roll forward but at an EXAGGERATED slow pace. I slowly rolled across the traffic lane and forward "running rough".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525826June 7, 2023
ENGINE, POWER TRAIN, ELECTRICAL SYSTEM
The contact owned a 2014 Jeep Grand Cherokee Limited. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. Additionally, while the transmission was shifted into neutral (N), the vehicle stalled, causing the contact to crash into a tree. The contact sustained injuries, and medical attention was received. A police report was filed. The vehicle was towed to a tow yard. The vehicle was deemed totaled by the insurance company. Additionally, the contact stated that when he turned off the AC, the vehicle would shut off. The contact stated that while the transmission was shifted into drive (D) it inadvertently shifted into neutral (N). The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 99,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11525570June 6, 2023
AIR BAGS
Rear end crash with front end affected, no air bag deployment
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11525601June 6, 2023
AIR BAGS
me and my girlfriend where driving when out of no where the air bags deploed causing us to crash. there was no warning lights on the car. no one has had a chance to look into this other then me and the research that i have done i did find that there is an open investigation for the airbigs and this jeep was listed as one of the possible affected cars im not sure what i shoud do next that is why im reaching out to you guys
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11525676June 6, 2023
WHEELS:LUGS/NUTS/BOLTS/STUDS
The contact owns a 2016 Jeep Grand Cherokee. The contact stated that while the vehicle was receiving tire maintenance service, the contact was informed that all 20 lug nuts were swollen. The contact took the vehicle to the local dealer, where it was diagnosed and determined that all 20 lug nuts needed to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 104,000. The contact replaced all of the swollen lug nuts at their own expense.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525685June 6, 2023
UNKNOWN OR OTHER
On 4/14/2023 while getting tire rotation and other general maintenance done on my 2016 Jeep, I was informed by service Tec that my lug nuts on my Jeep were swollen and soon will not be able to remove or break, causing issues like tire rotation and general maintenance impossible and high risk of cracking and breaking. This would cause the Jeep to lose its stability, at a higher speed, wheel could come off. This could cause serious damage/injury or death if this happened. I went to local Chrysler dealer in Turnersville and spoke with parts department. They stated each lug bolt cost $18.00 each. I need 20 to replace defective ones. Chrysler parts rep suggested I call Chrysler customer service who he believes would send replacement bolts as these are steel and should not swell at all. I did call and open a complaint with Chrysler recently this month, June. I was just informed by Chrysler customer service that they deem this a warranty issue and not a safety issue and refuse to remedy or replace the defective lug bolts. I’m asking for your assistance in this situation to help replace the defective lug bolts via Chrysler before a serious accident or injury happens. I think it’s totally unacceptable that replacing these defective lug bolts cost $18.00 each and I’m being told to pay this , total cost is $360 for 20 lug bolts that are defective original Chrysler parts
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525706June 6, 2023
ELECTRICAL SYSTEM, ENGINE
Check engine light code P06DE occurred 04/2022. Oil pressure sensor removed And replaced. Check engine light code P06DE occurred 05/2022. Performed 2nd oil change in less than 1 month. Check engine light code P0440 occurred 10/2022. Evaporative System Integrity Monitor Switch replaced. Check engine light code P06DE occurred 03/2023. Oil pressure sensor removed And replaced (including R&I Lower intake Manifold). Check engine light code P06DE occurred 04/2023 Oil pressure sensor removed And replaced. Replaced oil pump and gaskets needed for reassembly of engine. Check engine light code P0523 occurred 05/2023. Replaced transfer case module. Check engine light code P0523 occurred 06/2023.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525713June 6, 2023
ENGINE, FUEL/PROPULSION SYSTEM
05/2023 loud ticking noise coming from top right side of engine. Replaced transfer case module. Ticking sound continued. Check engine light code P0523 occurred 06/2023. Known issue with Jeep Grand Cherokee 3.6L: rocker arms and right intake camshaft failure
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525541June 6, 2023
ELECTRICAL SYSTEM, STEERING, POWER TRAIN
Incident #1 - Power steering issue. While exiting the driveway, I lost power steering along with unresponsive controls such as "lane management" and "traction control." Alert on dash read, "power steering unavailable," and engine light was on. After turning the vehicle off, power steering and other controls returned after about 20 minutes of occasionally turning the vehicle off and on again. Service was performed with a "software update." Incident #2 - About a month later, while driving on the road, I abruptly lost power steering and the ability to accelerate, as the gear shift disingaged and was unresponsive. I pulled over to a rolling stop and tried shifting gears but the gearshift still would not respond. I then turned the vehicle off, waited a few seconds, then turned it back on. After doing so, all controls were restored. I didn't check for warning lights. The vehicle was not taken in to get serviced. Safety risk - Had these malfunctions happened on a busy street, it definitely could've caused a serious accident, as my control of the vehicle was very limited. The vehicle is available for inspection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525527June 5, 2023
UNKNOWN OR OTHER
While driving in the freeway vehicle shut down completely. Near miss fatal traffic accident to several vehicles. Took vehicle to the car dealer and they said it needs a software update.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525406June 5, 2023
SEAT BELTS
There is an extended recall regarding the driver and passenger seatbelts in 2014-2015 Dodge Durangos and 2014-2015 Jeep Grand Cherokees, number D-21-04. My driver seatbelt retracts very slowly and the passenger seatbelt does not retract at all without manual manipulation. Because of this safety issue I brought my Jeep Grand Cherokee into a dealership in January 2023. At the time I was told parts (X90) were not available yet. I have since called monthly because my car at this point is unsafe to drive with passengers without a repair. Today (June 2023) I was told that there is an indefinite backorder and there is no estimated remedy for the part. The service technician from the dealership indicated that the part is likely not being manufactured anymore. He indicated that my only option was to either drive an unsafe vehicle, stop driving it, or sell it. I was informed that Chrysler would likely not be manufacturing a fix for another 6 months to one year.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525305June 4, 2023
ELECTRICAL SYSTEM
My radio touchscreen will do things on its own, it will adjust my heating and cooling, my setting, flip from radio, Bluetooth, usb. Call people and just like freak out. And i have no control over it and it wont stop. I have only had my car since February and it also only has 50,000 miles on it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525184June 3, 2023
UNKNOWN OR OTHER, SEATS
•Driver headrest deployed while driving for no reason. Vehicle is available for inspection. •When headrest deployed, it strike me on the back of my head causing uncertainty of what hit me. •The problem has not been reproduce. •The component has not been inspected by the manufacture, police, insurance representative, or anybody else. • There was no warning, lamps, messages, or any other symptoms of the problem prior to the failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525211June 3, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, BACK OVER PREVENTION: WARNINGS
The computer/screen died disabling most of the essential controls/functions of the vehicle including: hands free calling, control of the temperature/air flow, park assist/safety options, security features. This issue also disabled the ability to control other functions such as the windshield wipers and drained the battery until it died. The battery had to be recharged and then after that any time I turned the car off I had to unplug the battery so that it wouldn’t be drained.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525223June 3, 2023
STEERING
Power steering went out. Wheel locks and does not turn. Extremely unsafe and over 90,000 jeep grand cherokees have recalls.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525096June 2, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Radio/screen delimitation. Known issue by Jeep for years now; obvious safety issue, when the screen starts doing phantom touches it is very distracting to the driver. Also, as the glue melts, it leaks onto the wiring of all the components under the screen including the AC, all the parking sensor and traction control off controls. Phantom phone calls/cannot turn on/off heat. Radio does not just power “ radio”. THIS IS A SAFETY ISSUE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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