Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11566944January 22, 2024
FUEL SYSTEM, DIESEL
The contact owns a 2018 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567104January 22, 2024
FUEL/PROPULSION SYSTEM
Z46/NHTSA 22V-406. high pressure fuel pump. I received multiple recall notices for this defect. I received the first notice in JUNE of 2022. Today it is Jan 2024, 19 months after being notified to have repairs made. The JEEP dealer has, for 19 months, told me they cannot a make the repair. The recall notice states "fuel starvation may result in an unexpected loss of motive power, which can cause a vehicle to crash without prior warning". I believe 19 months exceeds the requirement to "remedy the defect within a reasonable time" Is there anything being done to motivate JEEP to remedy the defect? Thank you for your time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566881January 22, 2024
POWER TRAIN
When the transmission warms up to operating temp, the first gear shift is extremely rough from a stop. It is most noticeable when accelerating on a highway. It is even worse when utilizing Sport mode. The best way to describe it, is a jerking motion or the transmission failing to shift in time. This is an everyday occurrence and not a random one. My concern is the transmission will fail in the middle of driving on a busy highway. The car has been to the dealer and according to them, this is “normal operation”. It has not been inspected by anyone other than a dealer and no warning lamps are on. This has been an ongoing issue since the date of purchase.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566848January 21, 2024
UNKNOWN OR OTHER, ELECTRICAL SYSTEM, POWER TRAIN
Jeep turns off while driving and makes me put it into park to turn it back on and into drive again. Lights flicker from dim to bright inside and outside. I have changed both batteries and the alternator.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566856January 21, 2024
VISIBILITY/WIPER, ELECTRICAL SYSTEM
The vehicles climate control/hvac system has inadequate ventilation that prevents air movement to occur. In cold tempatures all all of the vehicles windows fog and ice over form the inside. This results in the driver loosing visibility out of any window. During cold weather conditions, the rear passengers, windows, and rear wind window, even with defrost drawn ice up immediately along with the double moon roof. Problem limits, visibility, making the vehicle, unsafe to drive due to the limited visibility caused by this inadequate and design deficiency. There are no heating system vents besides in the front dash of the vehicle due to the moonroof. The rear climate controls do nothing to remedy of the issue . When I reported the issue to JEEP corporate immediately after purchase, they acknowledged the design deficiency, and that they were working corrected for future models. This is unacceptable and creates a hazardous driver condition for any vehicle. Had I know this prior to purchase I would have never bought the vehicle as there is no remedy.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566586January 19, 2024
ELECTRICAL SYSTEM, VISIBILITY/WIPER
Shortly after purchasing vehicle we noticed there was an issue when using the remote start, the vehicle would start and then the horn would go off as if the alarm was going off, the vehicle would shut off and not want to start with the even with the power button. I disconnected the batter and let it sit for about 20 minutes and then reconnected and started the vehicle normally with the power button, about 6-7 weeks go by and after not using the remote start we had another issue, (NO KEY DETECTED) with both keys in the vehicle, did the same procedure with battery disconnect and reconnect and holding the key fob on the power button so that it would recognize the fob and it seemed to be ok for the time being until the next issue arrived.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566590January 19, 2024
ELECTRICAL SYSTEM, VISIBILITY/WIPER
2ND, To continue with the issues of the vehicle lastly provided, while driving the check engine light come on and the traction control turns off, cannot turn back on using dash button, cannot access vehicle system on wheel, change display of dash view, windshield wipers are stuck on constantly, turn signals do not work nor does the hazard lights, vehicle is also stuck in 4x4 drive and cannot be taken out. Vehicle was taken to Preferred JCD of Muskegon MI and diagnostics were run with no clear diagnosis and no fix, suggestion was to replace TIPM box. Now Jan 2024 and vehicle still sits with issues and not driven.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566236January 18, 2024
ENGINE
The rocker arm is defected causing ticking noise and Known by manufacturer that it is due to fail but still built car with faulty part. Cost thousands to fix
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566302January 18, 2024
STRUCTURE:BODY
The dashboard has bubbles and is delaminating from the dash. This problem exists in many of the jeeps and a secret service bulletin was issue for only a 6 month period back in December 2019 to June of 2020. Jeep owners were not contacted about this and a recall should be declared for this defective part.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566307January 18, 2024
FUEL SYSTEM, DIESEL
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566313January 18, 2024
ELECTRICAL SYSTEM, SEATS
Heated Seat element on passenger side burned through the upholstery and pant leg of passenger. Visible smoke in cabin and burn hole on seat and pant through to underpants.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11566189January 18, 2024
EXTERIOR LIGHTING
Just purchased a new 2024 Jeep Grand Cherokee Altitude - vehicle is not equipped with automatic high beams. When the master lighting switch is set to the auto position, the high beam headlights will not activate unless the master lighting switch is first changed to the 'on" position. In 2021 there was a recall for this issue on Jeep Grand Cherokee Laredo's based on these vehicles failing to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment." NHTSA Campaign Number: 21V797000. It is unsafe to be moving the light switch from auto to manual in order to turn the high beams on. This will cause issues not having the lights set on auto as it can be forgotten to turn the headlights back on Auto so you aren't driving with the headlights off. Dealer explained this is how it works. There is obviously an ongoing problem being that there has been a recall issued previously for this exact problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566009January 17, 2024
UNKNOWN OR OTHER
BUBBLE IN SCREEN SYSTEM ACTING FUNKY I JUST PURCHACED THE JGC ON 01/16/2024 THE NEXT DAY THE SCREEN GOES NUTS CALLED THE DEALERSHIP AND THEY ARE GHOSTING ME VERY UNHAPPY FIRST TIME JEEP OWNER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566041January 17, 2024
UNKNOWN OR OTHER
The rear lift gate automatically closes after being raised to the open position. It descends with considerable force and has struck me in the head on multiple occasions. Despite discussing the matter with the Jeep dealership, I was informed that there is no active recall for this specific issue on my vehicle. However, safety recalls have been issued for similar issues in other vehicles of the same class but different model years. I am genuinely worried about the safety implications of this problem and am disappointed that Jeep has not recognized and addressed it.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11566072January 17, 2024
UNKNOWN OR OTHER
Driving and the display screen kept switching uncontrollable and caused a safety issue while I was driving and was not in a familiar place, and was trying to use the screen for navigation directions. Concern as it was switching screens/adjusting the heat controls while I was driving. Research indicates my screen has become delaminated and a known issue with this car. Concern that while I drive this continues and may be a safety risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565687January 16, 2024
POWER TRAIN
I was pulling out from a side street into traffic and the transmission suddenly failed, without warning. The transmission was stuck in second or third gear and I could not accelerate to reach the flow speed of traffic. I had to immediately pull off the road and let traffic pass. The transmission could only engage in second or third gear, not reverse. I had to have the vehicle towed to the Jeep dealership and the transmission replaced at a cost of over $8,000. The original 60,000-mile drivetrain warranty was barely surpassed, and I was forced to pay the entire cost of repair. My driving consists mostly of normal commuting, about 10,000 miles per year. I do not tow any trailers and I keep the vehicle maintained at the dealership, including transmission fluid replacement per the recommended maintenance schedule. A premature transmission failure of this nature poses a safety risk due to its unpredictable and sudden nature of occurrence.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565738January 16, 2024
FORWARD COLLISION AVOIDANCE
The contact owns a 2023 Grand Cherokee Limited. The contact stated that while driving with her daughter, at approximately 2 MPH in a parking lot, the sun visor was pulled down and as she glanced in the mirror unaware of the surroundings, the vehicle crashed into a pole. No damage to the pole. The contact sustained chest injuries, and the contact's daughter, in the passenger seat sustained a leg injury. Both required medical attention. A police report was filed. The contact stated that the Forward Collision Alert did not detect the object in front of the vehicle as intended. On another occasion, while driving at 50 MPH, the feature did not detect a vehicle that suddenly stopped in front of the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 20,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11565596January 15, 2024
STRUCTURE:BODY
Windshield leaks during rain season leaving driver seat mat damp
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565435January 14, 2024
SUSPENSION
Took my car in for a recall in June 2023 and as of January of 2024, the dealer has still failed to fix the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565305January 13, 2024
AIR BAGS
Passenger side airbag failed to deploy. Head injury, rib fractures, vertebrae fracture
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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