Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11570966February 9, 2024
UNKNOWN OR OTHER
On [XXX] we pulled car into garage between 1:30 AM 2:00 AM, car caught on fire and burnt entire house down. Chrysler is aware, and 3 fire inspectors said it caught on fire, in the battery compartment. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11570694February 8, 2024
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
While driving through the intersection after slowing down at light, vehicle completely stalled, turned off in the middle of the intersection and wouldn't start back up. I had to have it towed to dealership. I have had it in dealer prior to this incident for stalling issues just out of nowhere. They simply said they cannot find a cause. This is dangerous to me because vehicles behind me don't know that I am stalled out and almost hit me. Prior to this last time, I have been able to restart vehicle by putting in neutral and getting it to move on it's way, but still scary while vehicles behind me don't know that I was going to stall out. This last incident, I had to be pushed off of the road and then towed to dealer. Hoping they can find the cause and fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570734February 8, 2024
FUEL/PROPULSION SYSTEM
The problem was related to Fuel pump malfunction, gas leaking. I was advice by a mechanic not to drive the car if there was a fuel leak. A jeep dealer replaced the fuel pump for a coast, since it was out of warranty 41,600 miles on it, but it is much less than the expected life for that part. I was driving on a Highway and suddenly the car started to stumbling and stopped, no lights or warnings, or messages were on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570546February 7, 2024
STRUCTURE:BODY
While driving going about 40mph, I pressed cruise control to 75. Once my car picked up speed, no other cars around, no overpass, etc. my moon roof exploded out of no where. My 8 month old was in the backseat right under where it busted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570508February 7, 2024
VISIBILITY/WIPER, ELECTRICAL SYSTEM
In August 2023 a recall was issued for my vehicle (Recall 56A) for an issue with the Central Vision Park Assist Module. My CVPAM software was updated per the recall. As soon as this software was completed, my backup and forward facing camera has not functioned properly. Initially my backup camera guidelines disappeared and my forward facing camera guidelines would not turn off. My opened a "Star" case with Chrysler and worked on this issue for 3 months, replacing the camera, updating software, replacing two different camera modules and nothing would correct the issue. In November Chrysler told the dealer not to replace any more hardware and they acknowledged there was an issue with the software update that caused the problem. They informed my dealer that an update would come out to correct the issue in either a recall or a dealer notice. On [XXX] my backup camera and my front facing camera stopped working completely. I took my vehicle back to the dealer and they performed a diagnostic on the system. The same error codes were given to them as was before when only the guidelines were missing. My dealer opened another star case with Chrysler on 1/29/24 to look into the issue but as i write this complaint on 2/7/24 I have not received any additional info from my dealer or Chrysler as to when this issue will be corrected. I have been without a backup camera since [XXX] and I feel this is becoming a greater safety concern with all of the children in my neighborhood. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570214February 6, 2024
UNKNOWN OR OTHER
We were driving down the street and heard a loud noise almost like a gun shot. We thought something hit the windshield however there was nothing wrong with the windshield. We then noticed the sunroof blew out shattering the glass. The way the glass is protruding out indicates the sunroof blew out. It was not hit with anything causing the damage. If the glass was hit it would have been caved in. Luckily, we had the inside screen closed so that we were not hit with pieces of shattered glass. The sudden loud noise could have caused a major accident and the flying glass could have caused injuries to passengers. This is a safety issue. I contacted Jeep and they did not seem concerned by this and their agent actually hung up on me when I asked to speak with a manager! I have not taken the vehicle in for any repairs at this time. I was trying to see if Jeep was going to take care of the situation however it does not appear to be the case.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570267February 6, 2024
AIR BAGS
AIR BAG EXPLODED WHILE DRIVING DESTROYING THE NAV, CRUISE CONTROL AND ELECTRONICS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570392February 6, 2024
AIR BAGS
Airbag warning light came on. Took to Jeep dealership and they did diagnostic . Their finding: Code ORC-B0028-13, right side seat diployment squib 1 circuit open dx. Found wiring is not damaged in connectors . Needs new front seat passenger air bag. Car has never had front end damage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570407February 6, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
My youngest son was away at college, using the vehicle to go to and from class. He was driving the Jeep home for summer break when suddenly, the wipers turned on and the dashboard warning lights lit up the dash like a Christmas tree. He did not know what to do, who would? Then the dashboard went completely black. He tried turning off the wipers and then suddenly the car shifted into park in the middle of traffic all on its own, with cars on both sides. He was fortunate that he was not rear-ended and severely injured. My son is a cautious driver, as he fears any accident that could end his athletic career. He pulled over and turned the jeep off and then on and things looked normal. No more flashing dash warning lights, so he continued down the road, hazard lights on, paying close attention to vehicles around him. The dashboard warning lights were flashing repeatedly, vehicle auto shifting itself, dash going completely black and vehicle stalling in moving traffic...this happened several times on his way home. What my son experienced on the road, has happened to me several times since. It is a very frightening and dangerous experience. I believe I have been grossly misled by Chrysler Jeep Sales and continue to be misled about the soundness of my vehicle and the after reporting to the AutoNation (Chrysler Jeep) Service Department, the dangerous situation my family was in by driving my Jeep, I feel I was not dealt with fairly. Is this how they treat all customers or is it because I am Latina and a woman? With a vehicle with so many recalls, so many complaints and so many investigations by the NHTSA, it is a wonder why it is still on the road. Those who know would say, because no one has died, yet. Should that be the accepted answer or response? Should someone have to lose their life before this vehicle is taken off the road? Please see my attached document. I urge you to do a thorough investigation of these serious safety issues. (CPU, modules have been ongoing issues
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570247February 6, 2024
STEERING
The vehicle suffered complete loss of power steering function. The wheel could not be turned and the vehicle would not respond. Cycled the vehicle on and off multiple times with no restoration of power steering. Vehicle was towed to dealership. Vehicle spent 18 days in service with no fix other than to clear code U0131 "Loss of Comm with power steering" and to do a EPS Flash. Vehicle power steering issue may come again and no fix offered by Jeep. Phone call to Jeep fielded no help and offered no assistance.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570119February 5, 2024
AIR BAGS
Driver's seat - headrest burst apart, airbag did not deploy. No accident, clips somehow broke and headrest is separated with airbag and internal components visible. Not sure when this happened and/or if we were even in the car. Reporting today because we had other service performed on vehicle and asked automotive shop to look at headrest. I googled this and came across others who recommended reporting to you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569778February 4, 2024
EXTERIOR LIGHTING
The high beams do not work when the lights are in the "Auto" position. When the lever is pushed forward to manually turn on the high beams, nothing happens but when it is pulled back the high beams will come on so long as it is being held back. The high beams will only work correctly when the lights are in the "ON" position. I have had this Jeep at the dealership three times and they cannot diagnose the problem or find any error codes. This appears to be a problem with many 2023/2024 Jeep Grand Cherokee's according to online comments and this also appears to be a similar issue as the recall which was issued in 2021 for that model of Jeep Grand Cherokee (21V-797 / Y66 Recall - These vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569458February 2, 2024
FUEL SYSTEM, DIESEL
The contact owns a 2016 Jeep Grand Cherokee. The contact stated that after refueling the vehicle and attempting to start the vehicle, the vehicle failed to start. The vehicle was sputtering and hesitating while being started. There were no warning lights illuminated. The vehicle had been towed to the dealer where it was diagnosed that the fuel pump and the electrical wiring system had failed. The contact was informed that the failure was related to NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the VIN was not included. The vehicle had not been repaired. The manufacturer was made aware of the failure, and it was confirmed the VIN was not included in the recall. The contact was referred to NHTSA Hotline to file a complaint. The failure mileage was 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569551February 2, 2024
ENGINE
While traveling down the highway with my gastank 3/4 full my car suddenly lost all power. Thankfully the large truck behind me and the car beside me were alert and they let me glide into the breakdown lane, where I was able to put the car into park and restart it. After doing a search I have noticed 2014 jeeps have been recalled for this issue, although when I entered my VIN a recall didn't come up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569598February 2, 2024
UNKNOWN OR OTHER
I bought this vehicle 2weeks ago and she drove it Iowa. The next morning when she went to drive it, the battery was totally dead. Technician at Jeep Dealership it’s a software problem and they could take out that chip of the Telematics box is causing battery drain.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569562February 2, 2024
BACK OVER PREVENTION
The contact owns a 2024 Jeep Grand Cherokee. The contact stated that the display screen mal-functioned and the back over prevention camera froze with an image that there was no object behind the vehicle. The vehicle was taken to the dealer and a diagnostic test was performed. The dealer performed a software update however, the failure of the frozen screen with the back over prevention camera persisted. The vehicle was taken back to the dealer, and the wires were checked, and the dealer performed a factory reset. The contact stated that the failure persisted. The manufacturer was not made aware of the failure, but the dealer stated the manufacture was working on a software update to be available by the end of February 2024. The failure mileage was approximately 230.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569301February 1, 2024
ELECTRICAL SYSTEM
The contact owns a 2006 Jeep Grand Cherokee. The contact stated while driving at approximately 55 MPH and attempting to merge into traffic the vehicle stalled. The contact stated that several unknown warning lights illuminated; however, the vehicle coasted to a stop and all the electrical power had failed. The contact turned the ignition to the off position and waited before restarting the vehicle and the vehicle returned to normal functionality. The contact stated that the electrical failure and the vehicle stalling were intermittent at first, but have since become a recurring failure. The contact had taken the vehicle to an independent mechanic who diagnosed the vehicle and determined that the braking system needed to be replaced. The vehicle was repaired; however, the stalling and electrical failure reoccurred. The manufacturer was not informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 14V438000 (Electrical System). The failure mileage was approximately 175,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569227February 1, 2024
ENGINE, UNKNOWN OR OTHER
I was driving on a major interstate and my car suddenly stopped shifting the gears to allow for faster speed. RPM's were going up to 6 and 7 and the fastest I could go was 30mph. I confirmed my vehicle was only in Drive, and was not in a "sport mode that allows for manua shifting". Was able to safely get off the interstate and pull over, This could have caused a accident. Shut down vehicle and restarted and then performed correctly. Called dealership and they stated they wouldn't be able to get me in for 3 weeks and if the vehicle is now not doing it and issue can not be duplicated there wouldn't be anything they can do.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569221February 1, 2024
ELECTRICAL SYSTEM
Screen froze while driving and prevented back up camera from working. I have taken it to the dealer multiple times for this issue and they stated they can not duplicate it so no action was taken.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569119January 31, 2024
VISIBILITY/WIPER
Wind shield fluid is not dispensing onto windshield, wipers operated but no fluid dispensed. With salt on roads visibility out the wind shield became nearly zero. There were no symptoms of an issue before it happened, no warning lamps or messages. Fluid would dispense to rear window meaning system is operational and there is fluid in the tank. Windshield washer fluid tube runs under the insulation on hood of car, found the tube has become disconnected from T-joint under the hood and fluid was running into engine compartment and not on wind shield. Defect happened at ~20,000 miles on car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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