Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11568731January 30, 2024
UNKNOWN OR OTHER
The door handle cups are disintegrating and handles are breaking off. I seen this is a safety issue many owners of jeeps like mine having same issues I haven't owned it a year, it's in pristine condition otherwise with only 91,000 original miles You can't get out from the inside in case of emergency bith front & one rear are currently broken & u can't even locate replacement door panels as discontinued there is a repair that is available but why should I pay for what obviously is manufacturer issue I will file a class action lawsuit along with others if not addressed & Jeep/Chrysler can give me way more than the car is even worth. I don't want my grandchildren & I to die because we can't get out in fire or flood. I bought the car used at 84,000 miles and would never have thought to check door handle cups until a pieces of one fell out Probably why he sold it to me with such low miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568808January 30, 2024
ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM), POWER TRAIN
The contact owns a 2015 Jeep Grand Cherokee. The contact stated while his wife was driving 70 MPH, the transmission shifted into neutral, and the engine stopped. The contact's wife was able to coast off the highway while in neutral. Once on the side of the road, the vehicle shifted into park without warning. There was no warning light illuminated; however, a message to check electronic braking system was briefly displayed. The vehicle was restarted, and the contact’s wife drove the vehicle to the residence. The vehicle was then driven to the dealer, but the dealer could not duplicate the failure. The contact and his wife drove the vehicle several times and the failure reoccurred. The vehicle was towed back to the dealer and a diagnostic test was performed. The contact was informed that the ECM was inoperable. The vehicle was repaired but the failure persisted. The vehicle was taken back to the dealer, and the contact was informed that the battery was not fully charged; the battery was re-charged. The contact stated that the vehicle continued to downshift while driving and the vehicle was taken back to the dealer again and the contact was informed that the right front bracket was loose, and the bracket was tightened. The dealer determined that the vehicle was operating as designed. The manufacturer was notified of the failure. The failure mileage was approximately 103,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568823January 30, 2024
SEATS
Front passenger headrest popped out (exploded out) for no reason. I was not in an accident and nothing happened to make it pop out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568917January 30, 2024
UNKNOWN OR OTHER
I have a 2023 Jeep Grand Cherokee Summit Reserve. I acquired it in February of last year. I feel my vehicle is not performing according to specifications. I’ve taken it in for service numerous times. The sales manager test drove it with my husband and acknowledged there is something causing it to vibrate at certain speeds. The service manager test drove it with my husband and also acknowledged there is something causing it to vibrate at certain speeds. Jeep agreed to have a technician look at it and we asked if we could be present to drive it with the tech and were told yes. The Jeep technician was dispatched, in the middle of the night, to test drive it and reported there was nothing wrong with it and my case was closed. We were not even given the chance to drive with the tech or discuss the situation. I also experience what I call “lag braking”. I will press the brake pedal and it feels like it’s going to come to a stop and then just before you stop it gives way and I have to press it harder, really put my foot into it. This doesn’t happen all the time just randomly. Additionally, the passenger side folding mirror has been damaged since day one. They say they have replaced it 2 or 3 times and it still rubs the plastic so there are marks on the mirror arm when it is closed. I was told there is nothing they can do about it..... I have had two other Jeep Grand Cherokees with retractable mirror and neither one of them had that happen, ever. I’ve been on several Jeep forums and have read numerous posts about the same or similar incidents. I’m wondering if someone from NHTSA would be willing to drive it and report back to Jeep and to the public about their findings. It’s a shame that I’m driving one of their top of the line SUVs that makes me nauseous and dizzy when I drive it. Thanks in advance for your support.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568546January 29, 2024
SEAT BELTS
The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving 15 MPH at night on a road construction site, the vehicle's front end suddenly declined on a 10 ft deep road surface. The contact stated that she immediately depressed the brake pedal; however, the front driver's side seat belt failed to restrain her as needed, and she hit her head against the steering wheel. The contact was able to exit the vehicle. The contact sustained a concussion and two black eyes but did not receive medical assistance. The vehicle was towed to a tow lot. The contact then drove the vehicle to the residence. The contact stated that the failure occurred due to the seat belt D-ring wear. The dealer was notified of the failure and informed the contact that the front driver's side seat belt assembly needed to be replaced. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 123,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11568579January 29, 2024
EXTERIOR LIGHTING
I am having the same head light issue they had a recall for the 2021 Grand Cherokee Recall #21V797000. I keep my headlights in the auto position the only wat to turn the high beams is to reach around the steering wheel and put the light switch in the manual mode. Please help
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568291January 28, 2024
ELECTRICAL SYSTEM
The screen is not working properly and is delaminating. This causes a distraction when trying to follow map directions, change heating settings as well as UConnect safety functions. Unsafe and accident causing
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568356January 28, 2024
UNKNOWN OR OTHER
Uconnect 4c/4c 8.4 inch display screen Issues: Screen is ghost touching ,making choices on its own while driving, climate control will run haywire and do the opposite of what’s needed to defrost window and it’s can’t be stopped or cut off, unable to get heating seats off and seats heat up so much it burns legs and sacrum, unable to use back up camera, cannot access radio, navigation system, anything that’s needed that has to do with function of the vehicle that’s operated by that screen is unable to be done because it’s constantly chooses and self taps every. I have almost crashed many times due to this happening and it’s very unsafe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568385January 28, 2024
UNKNOWN OR OTHER
Sun roof glass shattered while driving down the highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568373January 28, 2024
SUSPENSION
Received recall letter for my car. I took the car to the dealership for an oil change and recall check. They mentioned they had to order the part for the recall. I also complained about a noise I was hearing when the car was stopped at a light, etc. They mentioned it was the motor mount and would need to be replaced too. I have been trying to obtain updates from the dealership since October 2023, and I keep getting the run around. They were supposed to call me last week to coordinate loaner as supposedly they had received my parts, but never heard back from them. I feel this car is a lemon and I would like to file an official complaint to see what options I have.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568319January 28, 2024
EXTERIOR LIGHTING
When Vehicle is operated with the head lights in auto mode the operator is unable to activate the High Beam head lights with the paddle. The operator has to switch the headlights to a manual mode and then may activate the bright lights. The vehicle is not equipped with auto high beams. Vehicle was return to dealer service department. Dealer said it should work but no error codes are presented. Dealer Contacted Chrysler / Jeep and said this is normal and no fix is available. Service Tech stated he can see multiple complaints of this in the service tech system. This is the exact same issue that was presented to NHTSA with the 2021 Jeep Cherokee L and a safety recall was issued to do it violating standards. NHTSA Campaign Id 21V797000; Date: Oct. 14, 2021
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568267January 27, 2024
ENGINE
I have a 2018 Jeep grand cherokee and one day it just didn't start. I had it towed to the jeep dealership and was told it was the starter. Once the job was done they service rwp said they will run a complete diagnostics on the jeep and get back to me. I got a call a few a days later saying the jeep had a blown head gasket, a leaking water pump and the coolant was leaking as well. They said the engine was a complete loss and to replace it and labor cost would be 14k. This jeep only has 40k miles on it and those are really soft miles, my wife literally works 5 minutes from our home and it's here daily driver. How is this possible, it's just plain ridiculous. Reaching out to jeep and got no help whatsoever. NEVER BUY A JEEP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568021January 26, 2024
POWER TRAIN
Transmission or transmission control module issue. Vehicle has an issue shifting between 3rd and 4th gears on a regular basis. Vehicle also does not shift into reverse at times and the R light just flashes. When vehicle finally shifts it jolts the vehicle very hard into gear. I have heard of multiple people with this same model vehicle having this same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568107January 26, 2024
SUSPENSION
Jeep tells me I need to leave my car for several days to repair the recall. However, they refuse to provide me with a loaner vehicle, and I need a vehicle to survive. I have work and family commitments. This is harming me as the consumer when the recalled item is the responsibility of Jeep.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567741January 25, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2022 Jeep Grand Cherokee. The contact stated while driving approximately 45 MPH and driving on an upward grade of the road, the vehicle was making an abnormally loud clicking sound and was losing forward momentum. The contact stated that two unknown symbols flashed on the instrument cluster. The contact pulled over and turned the vehicle off and had the vehicle towed to a dealer. Additionally, the contact stated he had observed that the vehicle was consuming an excessive amount of engine oil. The contact was adding one quart of oil several weeks. The contact stated that the abnormal sound was occurring while driving uphill at various speeds. The contact stated that the local dealer diagnosed the vehicle and advised the contact that the manufacturer was aware of the failure but did not have a fix available. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567911January 25, 2024
SUSPENSION
On [XXX], while traveling on an interstate highway, I heard what sounded like a metal hitting metal coming from my left front tire. After parking my car I noticed what appeared to be the left front Sway Bar Link had become disconnected. (I have attached pictures to this report). On Wednesday [XXX], The car was taken to a Jeep Dealership for Repairs (Sansone Auto Mall 90-100 Route 1 Avenel NJ 07001) where they replaced the front Sway Bar Link. The purpose of the Sway Bar is so the vehicle can maintain stability and control when operating/steering the car. Specifically if you have to make quick turns or evasive steering to avoid dangers in the road. My vehicle only has 19,000 miles and this part should not have failed as it did. At the time of the malfunction I was traveling on an interstate highway and fortunately was able to safely operate my car. There were no warning lamps or alerts prior to this incident. My safety was put at risk as I was on a major interstate and had I needed to make a quick lane change or avoid a sudden danger this failed part could have caused me to lose control of the car. The failed part was replaced by jeep dealership. Part #68409879-AA. Link Stab 17029017 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567625January 24, 2024
SERVICE BRAKES
Upon parking my car in my driveway (which has a slight slope), I put it in park and turned it off. I then opened my door and got out. Before I could close the door my car began to roll backwards and I had to jump back in the car to stop it very quickly. The door was open and got caught on the cement wall that lines my driveway as it rolled back. There is damage to the door and it will likely need to be completely replaced. The next morning I had my friend come over to follow me to a body shop to assess the damage. I reversed my car to the end of my driveway and got out to close the garage door. The same thing happened again right when I stepped out of the car, and I again had to jump back in very quickly to stop it from rolling into the street. I then had it towed to the nearest dealer (on 1/15), where they replaced the vacuum pump because the service stability control light was on. They claim to have tested it on a slope and could not replicate the problem. They checked it out and could not find anything wrong with the transmission either. I got my car back on 1/22 (with the door still needing to be fixed) and this happened again on 1/23. I pulled into my driveway, put it in park, and my car immediately rolled back. I then put my 4-wheel drive on and the parking brake and parked it. It was not rolling so I went inside. I looked at it before bed and it was in the same spot. The next morning I go out to my car and it has rolled backwards down my driveway. Luckily, it did not go into the street. I could have easily been injured on multiple occasions, as well as other people or cars if they were around. The next time I might not get so lucky.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567568January 24, 2024
ENGINE, POWER TRAIN
The contact owns a 2021 Jeep Grand Cherokee. The contact stated that while driving approximately 50 MPH, the vehicle started losing motive power before stalling and shutting off. During the failure, the check engine warning light was illuminated. The messages "Service Shifter" and "Transmission Temperature High" were displayed. The vehicle was later towed to the local dealer and was reprogrammed; however, after retrieving the vehicle, the failure persisted. The manufacturer was notified of the failure. The failure mileage was 36,899.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567186January 23, 2024
ELECTRICAL SYSTEM
The contact owns a 2005 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 14V438000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the service brakes and the power steering were inoperable. The contact used the parking brake to stop the vehicle. The contact stated that after enabling the parking brake, the vehicle independently shut off. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 191,191.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567205January 23, 2024
ENGINE
I have been trying to get this recall fixed for over two years not. I have received over four notices from FCA via US Mail. Each time I go to the dealer, Planet Jeep, in Flagstaff, AZ I am told that there are no parts available and they cannot do anything. The first three times I was told that I would be put on waiting list however when I checked last week they said there is no record of me even commig in for it. I tried to call FCA directly on the phone number listed to call for help with the recall. The FCA rep said all I need to do is go into the dealer to get it fixed. I explained to her the issue and she put me on hold and called dealer directly. The dealer at Planet Jeep stated same thing, there are no parts available and I would be put on a list. I asked FCA if I could escalate this and she said there is no recourse for recall issues. I want to sell my Jeep however no one will purchase when I disclose the missing recall which is the high pressure fuels system and very serious as there have been issues of vehicles stalling on the freeway speeds and causing accidents. I think two years and several attempts to fix this is unreasonable. I am requesting your assistance.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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