Jeep Compass Complaints

416 consumer complaints on file.

#11516866April 13, 2023
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
The contact owns a 2022 Jeep Compass. The contact became aware that the illumination of the instrument panel was set to Night Mode, and the instrument panel was not illuminated properly. The vehicle was taken to the dealer and the dealer confirmed being aware of the failure; however, there was no fix. The manufacturer was contacted by the dealer and a case was filed. The failure mileage was 26,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516674April 12, 2023
ELECTRICAL SYSTEM
The contact owns a 2022 Jeep Compass. The contact stated that on various occasions while driving during the daytime, the instrument panel failed to illuminate properly for the contact to see the gauges. The vehicle was taken to a local dealer, where the failure could not be duplicated, and the contact was informed that the instrument panel lighting could be adjusted. The vehicle was repaired; however, the contact stated that the failure reoccurred. The VIN was not included in NHTSA Campaign Number: 23V058000 (Electrical System). The manufacturer was not made aware of the failure. The approximate failure mileage was 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516007April 7, 2023
EXTERIOR LIGHTING, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Both the center digital cluster screen as well as the center radio screen have gone dim back in November 2022 and have not come back to normal brightness since. Both are not able to be seen during the daytime hours. I have had my vehicle at my local dealership twice and was told to wait for a recall and that there was nothing they can do. I cannot see my gas milage or gage during the daytime. I cannot view the digital speedometer during the day time either. I am at a loss on what to do with this issue. Jeep has provided no fixes. This is a safety issue especially during the day time. I cannot see my screens!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515917April 7, 2023
ELECTRICAL SYSTEM
The contact owns a 2022 Jeep Compass. The contact stated while his wife was driving 70 MPH, the instrumental panel and the infotainment screen went into nighttime mode and were no longer visible. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 23V058000 (Electrical System) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515837April 6, 2023
EXTERIOR LIGHTING, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
CENTER CLUSTER ON DASH (FUEL LEVEL, ECO SAVE METER, ETC.) IS STUCK IN NIGHT TIME MODE. I'VE TRIED EVERYTHING TO RESET SO I CAN SEE MY DASH DURNING THE DAY. ITS SO DARK THAT I RAN OUT OF GAS DURING THE DAY BECUASE I COULD SEE MY FUEL LEVEL! DEALERSHIP WANTS MY VEHICLE FOR 5 DAYS TO FIGURE IT OUT AND THEY DONT KNOW WHAT TO DO. FIX THIS PLEASE! IT STARTED A MONTH AFTER I BOUGHT THE CAR. (9 MILES FIRST DRIVE, WENT DARK AROUND 3,000 MILES, STILL DARK AFTER 10,000 MILES) THIS IS VERY FRUSTATING WHEN YOU CANT SEE YOUR DASH!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515637April 5, 2023
EXTERIOR LIGHTING
The hazard light button has gotten stuck several times. I went to my dealer and we compared my car with a similar 2023 Compass. Same problem. Then we checked the 2022 Compass and the hazard light on this model does not get stuck. The 2022 is more sturdy than the 2023 version of the hazard light button.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515361April 4, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I have two issues with my vehicle. The first is the lighting on the instrument panel. As of February 7, 2023, the center display in my vehicle appears to be stuck in night mode, resulting in an inability to see the fuel gauge or warning lights during daylight hours. I have taken it to my dealer to report the issue, and they said that is a known issue with 2022 jeep compasses but they are not aware of how to fix it. The service technician agreed that it would be hard to deal with and dangerous to drive. I have hence found the recall information on the on the NHTSA site, but when I enter my VIN number, it says there is no recall for my vehicle. The second issue is that the forward collision warning light is constantly on. When I go into the vehicle settings, it sometimes shows that the forward collision system is on, but the warning light is on, so it's unclear to me whether the system is on or not, which is also not a safe situation. I noticed the issue intermittently in 2022 and reported it to my dealer in February of 2023 but they were not able to fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515328April 4, 2023
EXTERIOR LIGHTING
Screen stuck in night mode & I have bad eyes & need sunglasses during the day. Therefore I cannot see my speed or gauges at all during the day. Already have a speeding ticket because of it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515154April 3, 2023
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
Dashboard cluster display is not visible during daylight
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514997April 2, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
my 2022 jeep compass trailhawk, pedestrian warn and braking shuts it's self off every day. as does my front collision warning and braking and i have to keep turning it back on. since i only don't always notice the warning light on the dash this is really bad. Yesterday while on a 250 mile trip. all of it stopped working after i stopped for gas for over 150 miles of my trip as did the cruise control and and lane departure system and steering assist. thankfully i have only drive the Keep 2200 miles and am not used to relying critical safety features.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514169March 28, 2023
EXTERIOR LIGHTING
Dash lights will not dim and will not respond to dimmer switch. This causes a dangerous glare when driving at night and causes visibility problems. I am unable to drive my car at all in the dark
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513823March 26, 2023
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
Vehicle will not switch to night mode for interior dash and infotainment system display. The center touch screen unit has already been replaced for a separate problems of it turning itself off and staying black with no access to touch screen controls. The option to adjust the night settings is greyed out, so it cannot be selected to adjust. Daytime setting has to be adjusted to lowest setting and is still extremely bright while driving at night. I have had this vehicle into the dealership several times for this issue, the last time the service manager had to drive the vehicle at night to "duplicate" the problem. I had to go to the dealership, sit in the car and show him exactly what was going on. It is very difficult to drive at night with bright dash and center display lights. I have reported this as a safety issue several times in writing. I was told Jeep is working on a fix for this problem, but it has been several months now, with no fix. I email weekly for an update.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513808March 26, 2023
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
The Compass has been stuck in “night mode,” cannot adjust the navigation panel or more importantly, the dashboard. I cannot see the dashboard in daylight, not able to see mph, any warnings etc. I see there is a recall but my car is not listed. I took it to the dealer in mid March 2023 and they said there was nothing they could do. Please help! I purchased this vehicle used and the issue was present.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513806March 26, 2023
ENGINE, ELECTRICAL SYSTEM
What component or system failure or malfunctioned, and is it available for inspection upon request? When I started my vehicle I noticed that my navigation screen was black, and then when I put the vehicle in drive and slowed down to make a turn, the engine shut off while I was driving. I had to restart the vehicle, and I put the vehicle in drive, I made left the engine shut off again a second time. How was your safety or the safety of others put at risk? My safety was put at risk because the vehicle was still in driving mode, luckily there were no cars behind me. Has the problem been reproduced or confirmed by a dealer or independent service center? Not yet, I will be reporting this, because I do not feel safe. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? Not yet. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes, my navigation screen was black, and that has never happened before.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513674March 24, 2023
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
My instrument cluster has went dark. It stays in dark mode during the day. I am unable to visually see my speed while I’m driving. My AEB system is also having issues. I have tried to remedy this at the dealership, but they say there is no resolution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513582March 24, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I purchased a brand new 2022 Jeep Compass and used the adaptive cruise control while driving to an appointment, immediately after the purchase. 15 miles later, one-by-one the car's system warnings started lighting up and beeping. I came to a stop light so thought to restart the car while waiting for the light to turn green. I shifted the car to park and tried to turn off the car but it wouldn't shut off. So I tried to put it back into drive but the shift wouldn't move. I called Chrysler Roadside Service and Fire and Rescue showed up and had to manually force the car into neutral to push my car to the side of the road. Meanwhile the battery also died because though I couldn't move the car, the air and radio remained working. In total I waited 3 hours for the tow truck in McLean, VA, an urban city.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513551March 24, 2023
ENGINE
Start/stop system. (Shuts engine off at red light, then turns back on when you take foot off brake and press gas) Was at a red light, when light turned green the car did not move. Had to put the car in park and hit the ignition button a few times before it would go.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513429March 23, 2023
EXTERIOR LIGHTING
My dash and radio can’t decipher when it’s night or day. Screen is dark during the day and I can’t see how fast I’m going or where I’m going. It was working fine for about three weeks into me having the car. Now it doesn’t work I just purchase this car. Problem has been confirmed by a dealer. The problem happened on February 25, 2023.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512726March 20, 2023
ELECTRICAL SYSTEM
Vehicle is stuck in night mode
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511969March 15, 2023
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
My instrument cluster/dashboard glitched and became stuck in night mode. Whenever I would drive during daytime hours it became impossible to see my radio screen along with my speedometer since it's all a screen. Because of this I can barely see my speed or fuel level or any alerts along with not being able to see my GPS screen. I brought it to the dealer and they have no fix for it yet so it's been sitting at the dealership over a month. I am currently trying to get Jeep to buy the car back from me. Thank you!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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