Jeep Compass Complaints

416 consumer complaints on file.

#11511834March 14, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: WARNINGS
Forward collision sensor kept turning itself off, now my vehicle is telling me to service my headlights, 4WD, airbags and other sensors. Vehicle has also turned off while driving and deployed the AEB when driving. Have taken it to the dealership twice. Dealer contacted the manufacture which they were unable to determine the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511720March 14, 2023
ELECTRICAL SYSTEM
My infotainment screen and middle of my instrument cluster on the dash will not brighten during the day therefore I cannot see anything on either things. I have tried going into the settings, choosing manual settings to adjust the brightness but it is grayed out and not allowing me to make any changes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511080March 9, 2023
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
The contact owns a 2022 Jeep Compass. The contact stated that the digital display on the instrument cluster failed to illuminate some of the warning light features. The contact then stated that the digital display was dim, and the Infotainment system failed to adjust the settings. The vehicle was taken to the dealer where it was diagnosed that the digital sensor was missing and needed to be repaired however, the contact stated that he was informed that the failure could not be duplicated. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was provided a case number. The failure mileage was approximately 11,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510296March 6, 2023
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
The vehicle was stopped at a light and the car shut off by itself. The electrical stayed on, but I had to put the vehicle in park, restart the car, and turn off the emergency brake that turned itself on. This incident happened twice so far for a 2022 compass bought in May 2022. The first time was around 3,000 miles in November 2022. The second time was around 9,300 miles on 03/05/23. Each time the vehicle almost caused an accident when the Jeep was stuck on a busy ramp. Will be booking an appointment with the dealership to have this documented.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509450February 28, 2023
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
The contact owns a 2022 Jeep Compass. The contact stated that the instrument panel seized in night mode, leaving the display light extremely dim. The contact took the vehicle to the dealer who confirmed that the failure was a known issue; however, there was no repair available. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 8,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509098February 25, 2023
ENGINE
Car has overheated and needed to be towed twice, the most recent being today. Car overheats suddenly and breaks down in unsafe locations including the interstate. The car has been to the dealership four times for engine problems with no fix. Check engine light comes on after car overheats.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509049February 25, 2023
EXTERIOR LIGHTING
The instrument cluster AND the display screen cannot be dimmed either manually or automatically. They are both in full brightness mode at all times. This creates a driving hazard at night because the lights are so bright that I cannot see other cars, the road or road signs as clearly as I should. I took my car to a jeep dealership and they told me it's a known issue but jeep currently has no fix for it. The dealership provided me with their internal publication regarding internal lights that are too dim but this is the opposite problem than what I have. I told this to the service tech but he did not provide a response. I have attached the document
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509023February 24, 2023
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
The dash lighting and radio are not dimmable, nearly impossible to see in bright daylight. Radio flashes on and off. Freezes up. Screens and input changes intermittently. The lights are sometimes too dark to see at night and dimmer switches don't do anything. I have had numerous problems with the electrical issues with this vehicle. There needs to be an investigation or recall for these issues. They get fixed at the dealership, only to return. Lastly, the defroster won't turn off. Heat is directed through the defroster and rear center stack when only on floor mode. Dealer says they fixed it and operating normally, but it isn't. Just too many issues with this vehicle. Seems to all be electrical in nature.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508843February 24, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
since new collision avoidance/other safety features will just shut off was in for service several times to correct problem finally jeep got involved for latest software update 4 days later system failed again set up another appt with jeep/dealer unfortanetley vehicle was involved in collision with school bus prior to appointment. i could sometimes be able to turn system back on thru touch screen and sometimes would not allow function to be reset i had reset feature after last failure but it failed again and as previous just randomly while traveling had system been functioning as intended it would have avoided this collision
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11507603February 16, 2023
UNKNOWN OR OTHER
I came to a stop at a red light. My auto start/stop turned off the vehicle as it normally does. I was making a right turn at a red light after yielding to oncoming cars. When I took my foot off the brake the car struggled to restart but did start moving forward slightly so I was moving into the intersection and into a traffic lane. The car shut off immediately again and the emergency brake turned on. I did not see any signals or warning symbols flash up. I was finally able to get my car to restart after turning it off completely and then back on again. Because when the car didn’t restart it had moved up slightly I was in the way of traffic and completely stopped where I could have been hit by another vehicle. I also could have been rear ended as the cars behind me expected me to move forward and my car suddenly shut off and would not drive. It seemed as though it stalled but I am unsure which system failed to cause this but it put me in a very dangerous situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506821February 12, 2023
LANE DEPARTURE: BLIND SPOT DETECTION, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: ASSIST
Ever since I got my car back in about June of 2022 my safety features randomly turn on and off. For example. My active lane management symbol pops up randomly and sometimes it takes days for it to go off. Also I will always have my front collision warning off symbol on. I don’t manually turn it on and off. The car does it itself. Then I will sometimes get a pop up on the dashboard that says auto high beams are disabled. Service required. Also the orange lights on the side mirrors will sometimes stay on permanently and they don’t work. Then lastly sometimes the volume of the car randomly goes out. I have tried to have this serviced but jeep refused. They made me take it to an auto body shop. The auto body shop thought it was a calibration issues of the safety sensors. So they tried a reset and realignment and that didn’t fix the issue. I feel like this issue is very unsafe because these safety features aren’t consistently on. They randomly go on and off. It will be nice if someone can help me with this concern. Thanks
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506524February 9, 2023
EXTERIOR LIGHTING
Unable to dim dash lights/touch panel or rear view mirror for safe night driving. Began about 6 weeks ago. Jeep has known about this for months as it is reported on the Jeep Compass forum going back prior to Aug 2022. The touch panel can be turned off with a button, but due to the “software glitch” the manual dash dimmer knob will not function and vehicle is unable to recognize its night. I now drive with an envelope covering my instrument panel with only the speedometer visible due to the brightness after almost going off the road last week when I could not see a deer in front of me until the last minute due to the excessive brightness and glare. Other consumers have suggested unhooking batteries and hard resets, but also report problem returns. Dealers report being unable to fix issue with changing components and more vehicles being brought in weekly for same issue. Vehicles should be recalled and a manual dimmer switch installed that functions independently of the light sensor before people start getting killed, if accidents have not already occurred due to this. I contacted Jeep last week and was told a dealer would get back to me- nothing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505900February 6, 2023
ELECTRICAL SYSTEM
It’s happened 3 times now. I’ll be driving and everything is fine, and suddenly an error will pop up on the dash that will read “coolant temp too high” and the entire car will power down while driving. It’s almost caused me to wreck all 3 times. The coolant had been at a normal temperature all 3 times. 2 of the times it has been able to turn right back on and continue driving, 1 time I had to sit and let the car cool down for 30 minutes before it would turn back on (it was the middle of summer)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505220February 2, 2023
EXTERIOR LIGHTING
The cluster panel dimmer toggle for my 2022 Jeep Compass does not work correctly anymore. It stays very bright even at night and I cannot adjust it darker. I took it to my local Jeep dealership for service and they said it's a software problem and they cannot fix it until Jeep recalls it and fixes it themselves. The instrument panel is so bright that I cannot drive my car at night because it causes night blindness and I cannot see traffic. The toggle switch worked correctly for the first 6 months of having my SUV, but then one day it did not and now it cannot be fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504257January 29, 2023
ENGINE
When I was traveling on the highway at 65 MPH, the car suddenly stalled placing my life in great danger, it was also difficult to steer off the road as it would not restart nor accelerate. Once the car was over to the side of the road it would not restart after several attempts. The car restarted after 1 hour of being on the side of the road and I drove it home, 2 days later it would not start when attempting to drive it for repair. The vehicle has been towed to the Chrysler dealer where it was purchased.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503934January 27, 2023
POWER TRAIN
On highway going 60 and vehicle powers down. I pulled over and turned it off and started it after 3 mins and proceeded and once I got to 40mph it powered down again. I pulled over and it’s been at the dealer since and they cannot get it to duplicate
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503933January 27, 2023
TIRES
2022 JEEP COMPASS. CONSUMER WRITES IN REGARD TO ILLUMINATED TIRE WARNING. THE CONSUMER STATED THERE WAS A SLICE IN THE SIDEWALL OF THE TIRE IN THE MIDST OF GETTING A TOW TO CHANGE THE TIRE DISCOVERED THERE WAS NO SPARE TIRE OFFERED WITH THIS VEHICLE AND THIS WASNT DISCLOSED AT THE TIME OF PURCHASE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503850January 26, 2023
ELECTRICAL SYSTEM, ENGINE, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Please see uploaded documents for a personal account of all issues on the 2022 Jeep Compass. Yes, it is available for inspection. No warning indications prior to incidents. I went to dealership & they are aware of issues with the mechanical & electrical system, however they did not offer any resolution. No, the vehicle has not been inspected by the manufacturer or anyone else. The issues began within a few days of being bought on 9/12/22. The incidents are random, ongoing, and increasing. No, the issues have not been reproduced or confirmed by anyone. I live 2 hrs from the dealership, however I have made numerous trips to them & on 1/24/23 did make them aware of the problems in writing. I have tried returning the vehicle on several occasions. No one would work with me, return phone calls or emails. They did agreed to a trade but with a $10,000 charge for trading this vehicle in for another one just like it but cheaper cash price of $32,595. That was 9/22/2022, 10 days after signing the contract. However I have been calling & email the salesman & business manager from day one. I am convinced they sold me a Lemon & are preditory lenders considering how they have treated me. The salesman tore the window sticker off the Jeep, waded it up & threw it away the night it was bough. He also did not give me my trade in license plate, or my extra key fob to the new vehicle. I have since gotten the key fob on a trip there. The license plate is gone. I have called & went by numerous times with no one willing to work with me concerning the Jeep on all situations. I have since learn Base MSRP is $26,525. My contract was written for $38,864 in total. Cash price was $35,305. They also financed a down payment through a credit card company when told I had no down payment of $3,000, which is a separate payment. I am not sure this is where I complain about Preditory Lending but I thought it wouldn't hurt to share my situation considering the issues I am having with the physical vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502304January 18, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I have 3 issues with my vehicle: 1. Whenever I am in my vehicle for more than 20 minutes the radio starts to fade out and eventually all sound on the vehicle is muted. This happens every time I drive the vehicle for more than 20 minutes an can only be resolved by shutting off the vehicle for an extended period. 2. I was driving on the highway at 65 mph when my car suddenly started braking and nearly caused a rear end collision with the vehicle behind. I tried to continue pressing the accelerator, but the car was not advancing. Fortunately the vehicle did not come to a full stop and I was able to recover. 3. Just the other day my vehicle started to display a light on the dashboard that has warned me that the Forward Collision Warning system is now off. None of the above issues have yet to be inspected by the dealership. I have an appointment on February 3rd. It was very difficult to find a dealership with availability. My vehicle is available for inspection upon request. All these problems appeared within the first 5-days of owning the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500954January 9, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, UNKNOWN OR OTHER, ELECTRICAL SYSTEM
2 issues 1 - false positive AEB while driving with no obstacles around on a rural road (speed and mileage below) 2 - backup camera delays, sometimes well into a reverse drive
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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