Jeep Compass Complaints

416 consumer complaints on file.

#11544401September 13, 2023
UNKNOWN OR OTHER
When the sun is out it makes a really bad light reflection on the center consol display border, the shifter and shifter cover. Since it’s made of gloss materials it reflects In your eyes causing loss of sight because of the light reflection. This beams sun light right into the drivers eyes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544145September 12, 2023
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
In the past 5 days my car has died/lost all power while in drive, driving down the road. The first time that it happened I was driving down and alley. I brought the car to a complete stop and put the car in park. I hit the push button start and it shut off completely. I was able to start my car again. When I got it started the check engine light was on and the system had shut off the emergency pedestrian braking system. I turned the emergency pedestrian braking back on and the next day before I could get my car looked at, the check engine light was off. I still made an appointment but not for another 6 days after as they were booked until then. Later that night driving down the road at about 25 mph it shut off again and tried to turn on the emergency brake. Right after that happened there was a message on the screen that said something about the emergency pedestrian braking but I was unable to read it because another message that said service emergency brake showed up. I was able to come to a complete stop and start my car again. I attempted to accelerate and my car died again. I was able to restart my car and once again the check engine light was on and emergency ped braking was off. I left it off for the weekend and there were no issues in that time. The check engine light did turn off after 2 days. I just got my car looked at today by the dealership. They stated that they can see the codes that were stored from when the check engine light was on but it could be a million different things. They stated that I would have to bring it in after it does it so that they can pinpoint the issue while it is happening.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543823September 11, 2023
ENGINE
Engine dying after stop start function at random times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543692September 10, 2023
POWER TRAIN
A common problem, which mine has, is a growl in the rear end at around 30mph. In forums I have seen people get a software update to fix, but it just changes the problem to around 50mph. If I drive with the traction control button off, or put it into manual mode, the sound goes away. On the forums the only fix is to replace the entire rear end. It's done this since I got it at about 20,000 miles. There are also clunks in the front end. The steering rack is designed to not be serviced by the consumer and you cannot replace inner tie rod ends. I don't believe there's any other vehicle designed this way. You have to replace the whole rack. One way for the dealer to make sure you come back for service. The plastic sway bar links go out under 40,000 miles and result in sloppy steering that could be dangerous. Again, on the forum boards, people have been replacing with MOOG that are a quality product and not plastic. The parking brake engages for no reason while the vehicle is moving. The auto start/stop feature is dangerous and nearly got me into an accident, twice.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543280September 7, 2023
POWER TRAIN, FORWARD COLLISION AVOIDANCE: WARNINGS
Vehciel frequently jurks will driving in low speed ; this issue is sinec I bought the car new. Front collision 💥 light comes off automatically and I have to reset it manually. Also the AEB light came off for no reason.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543227September 7, 2023
ELECTRICAL SYSTEM, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS
Every week of every month since purchasing this car, the electrical system more specifically the Forward Crash Warning system which controls steering and brakes has failed. The system is continually turning off and it has been for repairs where they have replaced the sensors and cameras. No resolution has been made and it’s been now sitting at the dealership since September 1. I’m making payments on a car that can’t be driven. Furthermore every loaner Compass I’ve been given has had the exact same problem no sooner than driving off the lot. The bright light upon system failure is a distraction and the system not working right is a danger to life, limb and property.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542351September 3, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
High beams will not stay on even though they are “automatic”. The eco mode where the engine turns off at a light or when idling to save gas does not work at all.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542204September 1, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, ENGINE
This vehicle randomly shuts off. It is usually when I’m going at a slow speed or applying the break. It cuts off and jerks for a second and then I put the vehicle in park cut it off and restart it and it works normal.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541878August 31, 2023
ELECTRICAL SYSTEM, ENGINE
JEEP SHUTS OFF WHILE DRIVING WHEN FOOT IS REMOVED FROM PETAL HAS TO COME TO COMPLETE STOP BEFORE IT CAN BE RESTARTED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541363August 29, 2023
EXTERIOR LIGHTING
Dear Representative, my 2022 Jeep compass has a recall related to the brightness level of display. According to manufacturer's claim, the brightness on the instrument panel center cluster needs to be adjustable to provide at least two levels of brightness. Based on this problem, safety risk is defined as "An IPC display that is not visible to the driver may result in the driver's attention being distracted from the driving task while trying to locate a desired display, which can cause a vehicle crash without prior warning." in your website. It seems the safety risk is related to the low brightness level of the display. When it comes to my car, the brightness is not adjustable. It stays in the highest brightness level. Since the brightness level is at the highest level, it does not cause any safety risk. Please check the pictures I uploaded in this claim. Intentionally, I took these photos during a sunny day which will allow you to see how clear and visible the display due to high brightness level is in one of the extreme condition (i.e., in a sunny day). Even the brightness level is adjustable, there is no higher level than what the display has now. May I request you to remove the recall on my car? Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540709August 25, 2023
ELECTRICAL SYSTEM, POWER TRAIN
The vehicle pops and spudders when cranked. While driving it looses power and will not go, causing me to almost get hit numerous times. When shifting into gear it jerks really hard
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539791August 21, 2023
EXTERIOR LIGHTING
After approximately 16 months of proper operation, the instrument cluster in the dash would no longer dim after dark. The vehicle has an "auto-dim" feature that reduces dash illumination from "full on" daytime illumination to an appropriate level for nighttime driving. With this lighting malfunction, the instrument cluster is extremely bright after dark and compromises the driver's night vision resulting in glare and with extended exposure, mental fatigue. In order to safely operate the vehicle after dark, one must prop a piece of paper or similar mask over the instrument cluster, obscuring view of the speedometer and other dash warning lights. This lighting malfunction is well covered on numerous Jeep owner blogs and message boards. I have had the vehicle inspected by the dealer where it was purchased and the diagnosis was the same as reported by many other owners: "There is no known cause and thereby, NO KNOWN FIX". There problem is acknowledged by FCS in their internal STAR CASE #S2208000157.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539328August 18, 2023
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
Having trouble with instrument and info screen lighting. Car vin number not covered in first recall. I see today they issued another recall and again my car is not covered in the recall. We have a major problem with Jeep
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539250August 17, 2023
EXTERIOR LIGHTING, UNKNOWN OR OTHER
3 weeks after I got my 2022 Jeep compass, I noticed I couldn’t see how fast I was going, if I need gas, or anything on the cluster steering panel (the part that tells you how much gas you have, and how fast you’re going) it’s been taken to Jeep 3 times, I’ve contacted Jeep themselves (corporate) I’ve been told my VIN has no recall but the dealership indicates I’m having the ambient sensor issue (but only 90 cars have recall on it) Basically the cluster light display is very dim in the day light. This is a hazard and unsafe due to the fact that I can’t see how fast I’m going, I can’t see when I need gas. I’ve been told the parts can’t be ordered until my car is on the recall list. It’s getting frustrating to have a brand new car with this not working, and it’s very unsafe. I could run out of gas and not even know, I could get a speeding ticket or in an accident. It’s not fair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539029August 16, 2023
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
I purchased my 2022 Jeep Compass on March 26, 2022 and at the time it was functioning correctly, but about 7 months in to owning my vehicle the infotainment screen and gauge clusters (center clusters) went so dim that I could not see those screen anymore during the daylight. I called my dealership to report the issue, but at the time they did not know anything about it, so I had to deal with it till I did my own research and figured out that there was a recall going on. I called back took it in and they documented it, and communicated that currently no fix is released. A few months pass and my life and other in the vehicle are at risk each time I drive my car as I am unable to read the screen or properly use my infotainment center for directions and such. My safety and safety of others is extremely important and currently at risk each time I drive my car. There were a few messages that came up when I first bought my car that stated something about my screen needing service so I took it back to the dealership the next day (the message came up same day I bought my car) and they said that it was find and that nothing needed to be done. I am reporting this because my Jeep is impacted with this defect and I am needing it fixed as it is extremely dangerous as well as I bought my car new and expect the basic amenities to work properly. I do have an open case directly with Jeep but they are extremely hard to get ahold of.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538982August 16, 2023
ELECTRICAL SYSTEM
The contact owns a 2022 Jeep Compass. The contact stated while starting the vehicle, the instrument panel light was not visible. The vehicle was taken to the dealer who stated that the vehicle was experiencing the failure listed in NHTSA Campaign Number: 23V058000 (Electrical System) however, the VIN was not included. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the dealer for assistance. The failure mileage was 14,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538675August 15, 2023
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
Instrumentation not bright enough during daylight. Per NHTSA campaign ID number 23v058000. Mine was not included in the recall. They say they can’t repair Jeep engineering working on it. How did they fix the recall cars?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538264August 13, 2023
FUEL/PROPULSION SYSTEM
At 2900 miles, my check engine light came on while I was on vacation out of state. Within a couple of seconds, my car started to choke and jerk so bad that the passenger could feel it. It did this intermittently, to the point I knew it needed to be seen before driving 900 miles home. Several times since then, my safety was put at risk due to my vehicle not accelerating when it should. I have had many cars almost hit me from behind when this has happened. Luckily, I have not yet. I took my vehicle to a Jeep dealer in Foley, Alabama because that is where I went for vacation. They looked at it ran the code and told me it was a stored code. I asked him what that meant and could I still drive the vehicle. He said the light should turn off in a few drive cycles. That did not happen. When I got back to North Carolina, I took my vehicle to the dealer I bought it from. I was at 4000 miles and the light was still on and the car was still choking out a lot. The service guy took it back, checked the code, and came back to tell me that the code read per Chrysler, “Do not try to repair vehicle, there is no known repair but we are working on it”. It has been over a month and nothing. However, my car seems to be getting worse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537804August 10, 2023
EXTERIOR LIGHTING, UNKNOWN OR OTHER
Unconnect screen is faulty causing lines down the screen and causes the screen to go completely black. Issue has been noted by hundreds of other jeep owners available online and dating back to 2018. Vehicle is available for inspection upon request. This issue puts me and others at risk due to the possibility of loss of visual location on the screen while using navigation, poses possible distraction to the driver which can cause an accident involving other drivers. Problem confirmed by independent service center. Has not been inspected by insurance, manufacturer etc. There were no warning signs before distortion began. Started as 1 single line through the center of the screen and quickly progressed. Lime forst appeared in October 2022.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537570August 10, 2023
ELECTRICAL SYSTEM, ENGINE
The car is supposed to turn off and on when making stops because of the eco mode. There are times where the car will turn off at the red lights and will not turn back on automatically. Other times the car will just completely shut off when coming to a stop . The engine is killed. A complete restart to the car has to happen in order to make it work again. This issue is not identified through the Jeep dealership. They asked to record it next time it happens because their computer isn’t reading any issues to the by
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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