Jeep Compass Complaints

416 consumer complaints on file.

#11556152November 20, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Just driving down the highway at the speed limit the car will suddenly say over heating coolant level low and shut off for 1 second. Has done this 3 times in last few weeks. This was after I just had to replace the 2nd battery that controls all the extra functions on the car and a temperature sensor. The coolant level is fine
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556058November 20, 2023
EXTERIOR LIGHTING
THE AUTO DIM FEATURE DOES NOT WORK, THE DISPLAY AND DASH LIGHTS STAY BRIGHT EVEN AT NIGHT WHEN ITS SET TO AUTO MODE. MAKING IT VERY DESTRACTING AND BLINDING AT NIGHT. A RECALL UPDATE HAS BEEN PERFORMED ON 11/17 BUT IT DID NOT FIX THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554579November 10, 2023
EXTERIOR LIGHTING
My 2023 Compass instrument panel and center display panel flashes erratically at night when passing under overhead street lighting. It is very distracting and dangerous, causing visibility issues. Driving speed does not matter. The Auto/Manual choices in the vehicle settings do not seem to matter. I was told my vehicle was not part of the recent related recall, but I see other complaints exactly like mine by other owners on the internet. The US Customer Care group at Jeep does not wish to acknowledge that this is an issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554197November 8, 2023
POWER TRAIN
My vehicle is not smoothly moving from one gear to another. Upon slowing the vehicle to prepare for a stop and then before completing the stop, I speed up because I am able to go (ex. light was red and turns green) the vehicle "jumps". The "jump" is like when a manual transmission vehicle is about to stall. My vehicle does not stall, but the jumping jostles the entire car. It is very noticeable, it feels like being rear-ended. The dealership has informed me that they are aware of this issue and that it is due to the 8 speed gears being close together, as well as due to the computer system preparing to stop and not understanding a full stop doesn't happen so when I hit the gas it causes it to be confused and it makes a last minute decision to switch gears which results in the jumping. The dealership cannot do anything about this problem. They state that it will not cause lasting damage of effects on the transmission/vehicle. Unfortunately, I do not believe that for a second. But also, when this jumping occurs, the vehicle is not maneuvering in the standard expected way a vehicle would, therefore, it can cause an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552942October 31, 2023
POWER TRAIN, VEHICLE SPEED CONTROL, ENGINE
When I am stopped at a red light, once the light turns green I go to accelerate and the vehicle stalls. The car is still on but the engine completely shuts off. The only way for the vehicle to move again is by turning the car off and then on again. It is extremely dangerous and I have almost been rear ended because of it. Another issue I am having is when I go to accelerate the car jolts and has a grip to it. It feels like something is pulling the car back and I have to push extra hard on the gas to move the car. This happens a lot when merging on the high way or accelerating on side streets.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552644October 30, 2023
POWER TRAIN
Was backing out of parking spot this morning and got error message saying “coolant temp high” and vehicle locked up. i shut off and turned back on and it was fine. checked everything out that needed to be. read online that this has happened to other people with the same vehicle. this is a safety risk and i do not feel safe driving on a highway. or in the snow this winter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552226October 27, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The following message displays on my dashboard "Coolant Temperature High. Shutting Down" and the vehicle wants to shut down or sputters. Car shakes like it wants to turn off and then it starts to run like normal
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551102October 20, 2023
UNKNOWN OR OTHER
At night the backup camera is extremely dark and very dangerous when backing up at night. I almost backed over my son who was walking behind my car. It's way too difficult to see. The dealership said everything is to spec. I've seen many online complaints about this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548707October 6, 2023
POWER TRAIN, ENGINE
The contact owns a 2023 Jeep Compass. The contact stated that while driving at various speeds and attempting to accelerate, the vehicle would suddenly jerk, shake, and vibrate. Also, while at a stop light with the auto stop/start activated to save fuel, the vehicle did not automatically restart when releasing the brake pedal. The vehicle was taken back to the local dealer who was unable to determine the cause of the failures. The failure mileage was 5,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548695October 6, 2023
BACK OVER PREVENTION
The contact owns a 2023 Jeep Compass. The contact stated that on several occasions while driving at various speeds, the display screen illuminated randomly and flashed a bright white screen. Additionally, the forward collision warning did not alert when pedestrians were near the vehicle. The vehicle was taken to a dealer where it was diagnosed that the software needed to be updated. The vehicle was repaired but the failure persisted. The manufacturer was notified of the failure. The failure mileage was 7,627.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548234October 4, 2023
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
The contact owns a 2023 Jeep Compass. The contact stated while driving at various speeds, the instrument panel and the screen flashed bright and then went dim on and off constantly at dusk causing a visibility hazard for the contact. No warning light was illuminated. The vehicle was diagnosed, and the contact was informed that the auto-dim sensor had failed and needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that the vehicle had not been included in a recall for the failure. The failure mileage was approximately 72.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548124October 4, 2023
ENGINE
I have my car for 2 years and the engine has stalled on me 4-5 times at lights trying to come out of the start stop mode. I’ve almost been rear ended multiple times. When these random incidents occur cars behind me do not know what is going on. I took my car to the dealer on 10/3/2023 and they were able to duplicate the problem as I’ve stated it does it at random the code service shifter also flashes on the dash as well as auto start stop not available. But the dealer says the codes are not stored and can’t find them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547776October 2, 2023
ELECTRICAL SYSTEM
The contact owns a 2022 Jeep Compass. The contact stated while driving various speeds, the instrument cluster lights were extremely bright, causing a visual impairment while driving. No warning light was illuminated. The vehicle was taken to a dealer for diagnostic test, and it was determined that the IPC display needed to be replaced. The vehicle was repaired by the dealer; however, the failure reoccurred. The manufacturer was made aware of the failure and suggested that the contact receive another diagnostic test from the dealer. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547217September 28, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
My car has been operating fine. No complaints or any reason to believe there was any problems. I pulled up to a stop sign at a 4 way intersection and my just car shut off. The indicators on my dashboard panel were blinking on and off. It also said my car was on but it was not. The MPH gauge when i tried presssing the stop/start button would slightly move up and back down again. I was able to get my car into neutral but the emergency brake was on and it would not release. After 20 to 30 minutes i tried the start button and it thankfully started back up. I was in an industrial area. Semis and lots of cars and i was unable to even move my car off to the side of the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547156September 28, 2023
UNKNOWN OR OTHER
My jeep compass has turned off on me a couple of times as I have been driving. At high speed on the highway and driving in my jobs parking garage arriving to work. Brake coolant has came up on the dash board and the car has stopped running and locking immediately. I have had to restart my vehicle. My safety and others were put at risk as it could have caused a major accident on the parkway that I take to and from work. as well as other drivers around me. There has not been any other warnings or messages or symptoms prior to the shut offs on my vehicle. I took it to the dealership and they keep saying nothing is wrong with my vehicle. This vehicle has put me in danger! & i do not feel safe until it is resolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546727September 26, 2023
ELECTRICAL SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
When I was driving all a sudden it started having a weird chugging feeling. I was going 40 MPH. Then when I got to a stop sign, my vehicle completely shut off. I have to hit the button to turn back on as it was not the Auto Start and stop feature. I made it home and as I pulled into my driveway it shut off again. When I start it, just it warming up it shuts off. When I come to a stop sign or traffic light it shuts up in the middle of the intersection. All while this is happening the emergency brake flips on without me turning it on. I have to wait 2 weeks to have it looked at by the Jeep Dealership. My safety and daughters safety was put at Risk because anyone behind us could hit right into the back of us while it malfunctions or oncoming traffic could hit us while it stalls while turning in a turning lane. I did take it to a repair shop and they couldn’t pull any codes as it was locked out but it was reproduced and shown to them the malfunction. There have been no warning lamps, messages, or other symptoms of problem prior to the failure besides 2 months ago, I was reversing slowly out of a parking spot at Maverick and it felt like something hit the back of my jeep. But no one had. Not sure if this has anything to do with the problem occurring now. Both very concerning. Miles at that time was 34056 and miles as this issue happening is 37000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546098September 22, 2023
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
On multiple occasions my 2021 Jeep Compass will have a "Coolant Temperature to High," and then shut my car off. So far I have been able to turn it off and it comes back on. I have taken it to our local Jeep dealer and they basically said there is nothing they can do. The safety issue is that it has just stopped while I am in motion in the middle of traffic risking a collision from the sudden stop. The dealer had it for 3 days and was unable to recreate the problem or find any issues. My Jeep worked fine with no other issues. It has never missed a maintenance appointment and never caused other problems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545980September 22, 2023
STEERING, ELECTRICAL SYSTEM
The contact owns a 2021 Jeep Compass The contact stated that while the vehicle was idle the engine was running, and the vehicle turned off independently. The contact restarted the vehicle and the vehicle returned to normal operation. The contact stated that occasionally, several attempts were needed to restart the vehicle. The vehicle was taken to the dealer who diagnosed that the steering module failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545252September 18, 2023
UNKNOWN OR OTHER
Error message on dash "Coolant Temperature Too High" and vehicle shuts down. This is happening multiple times. Sometimes it happens multiple times in a week and won't do it for a couple months and then it starts to happen again. Sometimes the vehicle will self resolve after 5-10 seconds and let me keep driving, other times it will shut down and make me restart the vehicle. After restarting, the vehicle is fine as if nothing happened. This has happened going 5-10mph and has also happened driving down highways at 60mph. In some instances, this is happening when stopped and then turning into oncoming traffic and the vehicle stalls which may cause someone to crash into me. Thankfully it hasn't happened yet. After some internet research it appears an investigation was already opened on 2019-2020 jeep compass's for this same issue (PP 22-013).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544894September 16, 2023
EXTERIOR LIGHTING, LANE DEPARTURE: BLIND SPOT DETECTION, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Since the last over-the -air (OTA) software update, numerous systems have malfunctioned and then fixed themselves. The exception is the dashboard lighting problem to be addressed by NHTSA Recall # 23V-576, FCA Recall # 88A which also started with the latest update, is continuous, not intermittent. I feel the most serious malfunction is when a turn signal will not turn off, irregardless of manual control/lever use. Overall, my main question / complaint is since all these problems were installed by the OTA update, why can't the fixes also be installed OTA instead of having going to the dealership? Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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