Hyundai Tucson Complaints

6,738 consumer complaints on file.

#11025176September 23, 2017
POWER TRAIN
WHEN THE VEHICLE IS AT A STOP OR SLOWED SPEED AND YOU GO TO ACCELERATE THERE IS A FAILURE WITH THE DUAL CLUTCH AND/OR TURBO ENGINE TRANSMISSION WHICH DELAYS YOU FROM ACCELERATING AT AN EXPECTED SPEED. THE CAR WILL HESITATE WHEN TRYING TO ENGAGE FROM A STATIONARY POSITION. THE ENGINE ALSO WILL SPIKE THE TACHOMETER WITHOUT INCREASING SPEED, CREATING A REVVING NOISE WITH NO FORWARD ACCELERATION. ON MORE THAN ONE OCCASION THE GAS PEDAL WAS PRESSED TO THE FLOOR OF THE VEHICLE WITHOUT PROPER INCREASE OF SPEED. THESE REPETITIVE ERRORS OCCUR AT LOW SPEEDS/GEARS. THE VEHICLE WAS IN STOPPED TRAFFIC ON THE HIGHWAY AND WHEN THE GAS WAS PRESSED TO ACCELERATE A FEW FEET THE ENGINE REVVED WITHOUT MOVING FORWARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11025041September 22, 2017
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
I PURCHASED THIS CAR NOVEMBER 8 2014 WITH 99 MILES ON IT. WE'VE HAD SEVERE ISSUES WITH IT IN THE LAST YEAR. WE'VE HAD IT TO THE DEALERSHIP WHERE WE PURCHASED THE VEHICLE AND THEY'VE BEEN IN COMMUNICATION WITH HYUNDAI IN ORDER TO FIX IT. THERE WAS NO SOLUTIONS, JUST "TRY THIS & SEE IF IT WORKS." IN JULY 2016 I STARTED HAVING MEDICAL ISSUES, WE'VE HAD ISSUES WITH THE VEHICLE NOT WANTING TO START. AT FIRST IT WASN'T WANTING TO START & THEN THE CHECK ENGINE LIGHT CAME ON. WE TOOK IT TO OUR LOCAL DEALERSHIP AND THERE WAS A RECALL ON IT FOR THE EXHAUST SYSTEM, THEY CLAIMED THAT WAS THE ISSUE. SO THAT RECALL WAS PREFORMED AND THE LIGHT WENT OFF. LOW AND BEHOLD THE ISSUE WAS NOT CORRECTED, THE CAR STILL HAD EPISODES WHERE IT WOULD NOT START. THE ISSUE WAS NOT SOMETHING THE SERVICE DEPARTMENT COULD RE-CREATE. SECOND TRIP TO THE DEALERSHIP FOR THE SAME ISSUE AND THEY REPLACED THE INHIBITOR SWITCH, AND THAT ALSO HAS NOT WORKED. NOW THE CHECK ENGINE LIGHT IS ON AGAIN BUT THE CODE IS COMING BACK AS THE PURGE VALVE. THE CAR CURRENTLY HAS NO POWER AND FEELS AS IF THE MOTOR COULD DIE AT ANY SECOND. I TRAVEL AWAY ABOUT TWICE A MONTH FOR VARIOUS SPECIALIST DOCTOR APPOINTMENTS. MY VEHICLE HAS LEFT ME STRANDED THERE SEVERAL TIMES. I NO LONGER FEEL MY VEHICLE IS SAFE OR DEPENDABLE FOR MYSELF OR ANY OF MY 3 CHILDREN TO BE TRANSPORTED IN IT. I HAVE CONTACTED THE HYUNDAI COMPANY DIRECTLY BUT NO RESPONSE FROM THEM AS OF YET. FOR A 2015 MODEL VEHICLE THIS MAY ISSUES IS RIDICULOUS!! MY HUSBAND AND I ARE VERY DISAPPOINTED AND WILL NEVER OWN ANOTHER HYUNDAI VEHICLE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024787September 21, 2017
POWER TRAIN
I AM CURRENTLY LEASING A 2017 HYUNDAI TUCSON, LOVE THE CAR, BUT DO NOT FEEL SAFE WHILE DRIVING IT! IT NEVER FAILS WHEN I NEED TO ACCELERATE TO TURN LEFT, OR ONTO A TRAFFIC FILLED ROAD, I HAVE NO ACCELERATION. THE CAR LITERALLY HESITATES AS IF IT IS GOING TO DIE AND I START TO PANIC THAT I AM GOING TO GET HIT! I CAN ACCELERATE JUST FINE FROM A COMPLETE STOP AT A TRAFFIC LIGHT, OR RAILROAD TRACKS AS IT HAPPENS MORE WHEN I AM IN A COASTING MODE AND I TRY TO ACCELERATE. I HAD IT TO THE HYUNDAI DEALERSHIP ONCE ALREADY AND THEY COULD NOT DUPLICATE THE PROBLEM. I AM TAKING IT IN AGAIN AND WILL ONCE AGAIN BRING IT TO THEIR ATTENTION. I PREVIOUSLY OWNED, AND TRADED IN, A 2003 SANTA FE AND NEVER EXPERIENCED ANYTHING LIKE THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024594September 20, 2017
ENGINE
TL* THE CONTACT OWNS A 2012 HYUNDAI TUCSON. WHILE DRIVING 50 MPH, THE VEHICLE HESITATED TO SHIFT TO A HIGHER GEAR. THE CONTACT STATED THAT THE EPS, OIL, AND CHECK ENGINE WARNING INDICATORS ILLUMINATED. THE CONTACT WAS ABLE TO EXIT THE HIGHWAY. THE ENGINE STARTED SKIPPING AND ALL POWER WAS LOST. THE VEHICLE WAS TOWED TO DANBURY HYUNDAI (102 FEDERAL RD, DANBURY, CT 06810 (203) 730-4700) WHERE IT WAS DIAGNOSED THAT THE ENGINE SEIZED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 59,092.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024616September 20, 2017
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
MY CAR HAD UNINTENDED DECELERATION FOLLOWING CRANK SENSOR ERROR. ON FREEWAY MY CAR SUDDENLY DECELERATED AND I HAD TO EXIT. UPON EXIT WHILE DIAGNOSING IN THE PARKING LOT ENGINE REVVED SUDDENLY AND CAR MOVED EVEN THOUGH IT WAS ON NEUTRAL. ALL THE FAULT CODES WERE CAUGHT ON TORQUEOBD. HOWEVER UPON RESTARTING THE CAR CHECK ENGINE LIGHT IS GONE AND IT MASKS A SERIOUS PROBLEM IN THE CAR THAT CAN BE LIFE THREATENING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024689September 20, 2017
POWER TRAIN
THIS IS THE SECOND FILING OF A COMPLAINT RELATED TO ONGOING PROBLEMS WITH HYUNDAI TUCSON DCT TRANSMISSION. I HAVE NOW RETURNED TO THE DEALER THREE TIMES TO FIX THIS PROBLEM AND IT CONTINUES. YESTERDAY, SEPTEMBER 19, AT APPROXIMATELY 5:25PM, IN WELLFLEET, MA., I WAS TURNING OUT FROM A STORE ALONG RT. 6, AND MY CAR SUDDENLY BEGAN JERKING, CAUSING ME TO LOSE SPEED. IT WAS RAINING WITH A LOT OF TRAFFIC. I ALMOST HAD AN ACCIDENT AS A CAR WAS COMING DOWN RT. 6! I DO NOT FEEL SAFE IN THIS CAR. THE ATTEMPTS BY HYUNDAI TO ADDRESS THIS DCT TRANSMISSION ISSUE WITH "SOFTWARE UPDATES" ARE NOT WORKING! PLEASE DO SOMETHING ABOUT IT! THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024141September 19, 2017
POWER TRAIN
VERY POOR ACCELERATION FORM STOP. THE HESITATION IS VERY DANGEROUS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024174September 19, 2017
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I TOOK MY CAR TO JIFFY LUBE ON JULY 8TH TO HAVE THE OIL CHANGED ON AUGUST 27TH THAT VEHICLE STOPPED RUNNING I FOUND OUT THIS WAS BECAUSE OF LACK OF OIL NEVER AT ANY TIME THAT A SERVICE ENGINE LIGHT SOON OR CHECK OIL LIGHT COME ON. AND THEY ARE STILL NOT TO THIS DAY. THERE HAS TO BE A PROBLEM WITH THE SENSORS. I WAS DRIVING THE CAR AT THAT TIME AND HAD TO HAVE IT TOWED HOME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023842September 17, 2017
VEHICLE SPEED CONTROL
I EXPERIENCE HESITATION FROM A STOPPED POSITION, MOSTLY WHEN I AM AT A INTERSECTION TRYING TO MAKE A TURN. I HAVE GONE TO THE DEALERSHIP THEY REST I BELIEVE TA ADAPTIVES STILL HAVING SAME PROBLEM. IT'S A LITTLE SCARY HOPING THAT I DON'T GET HIT MAKING A TURN & THE CAR HESITATES. IT HAS HAPPENED 5 TIMES SO FAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023464September 14, 2017
POWER TRAIN
VEHICLE FAILS TO MOVE WHEN THE ACCELERATOR PEDAL IS PUSHED, CAUSING SERIOUS SAFETY CONCERNS WHEN ENTERING TRAFFIC. TRANSMISSION AT LOW SPEED CAUSES THE WHOLE CAR TO SHAKE HORRIBLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022705September 11, 2017
POWER TRAIN
THE BEST CAR I EVER OWNED WAS A 2001 HYUNDAI SANTA FE. ACCORDINGLY, WHEN I WAS SHOPPING FOR A NEW CAR IN MAY 2016, I WAS LOOKING FORWARD TO GOING BACK TO HYUNDAI AND PURCHASED MY 2016 TUCSON. ONLY SYNTHETIC OIL HAS BEEN USED SINCE PURCHASE AND ALL SERVICE BELOW, EXCEPT THE 06/14/17 OIL & FILTER CHANGE, HAS BEEN DONE AT THE HYUNDAI DEALERSHIP SERVICE DEPT., 70+ MILES AWAY: 10/03/16 - THE DCT UPDATE/INSTALL/FIX WAS 1ST COMPLETED. THE ABOVE UPDATE WAS COMPLETED AS PART OF A REGULAR SERVICE BEFORE I BEGAN TO NOTICE ANY PROBLEMS. 02/20/17 - I'M NOT SURE WHEN I FIRST DETECTED A HESITATION OR LACK OF POWER ON ACCELERATION, BUT IT MUST HAVE BEEN BEFORE THIS SERVICE DATE, AS THE DOCUMENTATION NOTES THE DCT UPDATE BEING COMPLETED A 2ND TIME. ALTHOUGH SPORADIC, EACH TIME THE HESITATION OCCURS IT CAN BE DANGEROUS, SCARY AND VERY UNNERVING. EQUALLY UNPREDICTABLE AND UNNERVING IS THE RESULTING 'LURCH' FORWARD WHEN POWER RETURNS. 04/12/17 - MORE WORK FOR THE SAME HESITATION ISSUE 06/14/17 - REGULAR SERVICE (OIL & FILTER CHANGE) WAS PERFORMED AT A LOCAL SHOP. 09/14/17 ' RETURNING TO HYUNDAI SERVICE DEPARTMENT FOR THIS PROBLEM TO BE LOOKED AT FOR A 4TH TIME. I TEND TO BE A CAUTIOUS DRIVER & GIVE MYSELF PLENTY OF ROOM (RURAL COMMUNITY) WHEN PULLING OUT INTO TRAFFIC. THIS DEFECT IN THE HYUNDAI TUCSON PRESENTS TWO POSSIBLE TRAGIC SCENARIOS. FIRST & MOST OBVIOUS IS BEING BROADSIDED WHEN PULLING OUT, SECOND IS BEING REAR-ENDED, WHEN THE PERSON BEHIND YOU IS EXPECTING FORWARD MOTION. VERY UNSAFE CAR!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022516September 10, 2017
POWER TRAIN
STALLS COMPLETELY ACCELERATING FROM A STOP, ENGINE DEVELOPS NO POWER. REVERSE WON'T ENGAGE BACKING UP ON A SLOPE. ERRATIC INAPPROPRIATE GEAR CHANGES. SHUDDERS, VIBRATES ON ACCELERATION, AND BETWEEN GEAR CHANGES. VERY HESITANT DOWNSHIFTING AFTER GOING AROUND A CORNER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022425September 9, 2017
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
WHILE DRIVING MY CAR IT CAME TO A SUDDEN STOP AT NO TIME DID ANY SERVICE ENGINE LIGHT OR OIL LIGHT APPEARED UPON HAVING MY CAR TOWED HOME I FELT THERE WAS NO OIL IN THE ENGINE. THE OIL WAS JUST CHANGED JULY 8TH OF 2017. MY CAR STOPPED RUNNING AUGUST 27TH A 2017. I DON'T UNDERSTAND WHY I NEVER GOT A SERVICE ENGINE SOON OR DON'T UNDERSTAND WHY THE OIL LIGHT DID NOT APPEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022289September 8, 2017
ENGINE
TL* THE CONTACT OWNS A 2005 HYUNDAI TUCSON. WHILE DEPRESSING THE BRAKE PEDAL TO STOP THE VEHICLE, IT STALLED WITHOUT WARNING. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE STALLED INTERMITTENTLY WHILE REVERSING, DRIVING, AND VARIOUS OTHER TIMES. THE CONTACT STATED THAT THE VEHICLE RESTARTED ON THE FIRST ATTEMPT, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT THEY WHERE UNABLE TO DIAGNOSE THE FAILURE. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 145,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022048September 7, 2017
POWER TRAIN
DUAL CLUTCH TRANSMISSION WILL NOT BACKUP ON A INCLINE. THEY JUST SIT THERE OR COAST FORWARD. HYUNDAI STATES THIS IS NORMAL FOR THE TRANSMISSION AND THERE IS NO FIX FOR THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022061September 7, 2017
ENGINE
ENGIN SKIPS, SURGES, HESITATES. ON GOING SINCE PURCHASE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022214September 7, 2017
POWER TRAIN, VEHICLE SPEED CONTROL
THE 2016 HYUNDAI TUCSON AFTER THE TRANSMISSION RECALL, CONTINUES TO HAVE INTERMITTENT NO ACCELERATION FROM A STOP / ROLLING STOP. RPMS WILL INCREASE BUT IT WILL BE 3-5 SECONDS BEFORE THE TRANSMISSION ENGAGES WHEN THE ISSUE DOES OCCUR. THE CAR THEN JOLTS FORWARDS BECAUSE OF THE HIGH RPMS. I HAVE HAD MULTIPLE NEAR MISSES DUE TO THIS. THIS PROBLEM HAS THE POTENTIAL TO BE LIFE THREATENING AND IS COMPLETELY UNSAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021751September 6, 2017
POWER TRAIN, VEHICLE SPEED CONTROL
DUAL CLUTCH TRANSMISSION, WILL NOT ACCELERATE, PAUSES WHILE STOPPED, IN MOTION, IN TRAFFIC, ON STREET CITY AND HIGHWAY. THERE IS NO REPAIR OTHER THAN AN UPDATE. HYUNDAI REFUSES, YES REFUSES, TO FIX MY CAR AND PROVIDE A REPAIR ORDER. TRIED TAKING MY CAR IN FOR THE UMPTEENTH TIME. THEY WILL NOT PROVIDE ME WITH A REPAIR ORDER BECAUSE THERE IS NO REPAIR FOR THE DUAL CLUTCH TRANSMISSION. SO WHEN I FILED WITH THE BBB AND WITH HYUNDAI, HYUNDAI REFUSED TO TAKE MY CAR BACK CLAIMING I DID NOT HAVE ANY REPAIR ORDERS. HYUNDAI LOCATIONS SUCH AS EDWARDS IN IOWA AND WOODHOUSE IN OMAHA HAVE NOT DOCUMENTED ALL OF MY CARS ISSUES NOR HAVE THEY ANY PROOF OF MY BEING THERE OTHER THAN TWO TIMES. I HAVE TAKEN MY CAR IN NUMEROUS TIMES, WELL OVER 5 TIMES ANYWAY!! THE BBB REQUIRES DOCUMENTATION OF SERVICE, BUT I CAN'T GET AHOLD OF THE DOCUMENTATION BECAUSE HYUNDAI HAS NOT DONE THEIR JOB TO DOCUMENT MY CARS SERVICE. I'M GROWING EXTREMELY TIRED OF HYUNDAI AND WOULDN'T WISH THIS CAR ON ANYONE! I STILL CAN'T ACCELERATE, MY CAR BROKE DOWN THE OTHER DAY, AND NOTHING IS GETTING BETTER WITH BEING SERVICED. I'M A SINGLE PARENT WORKING PART TIME AND GOING TO SCHOOL, I AM TIRED OF HAVING TO TAKE THIS PIECE OF CRAP IN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021766September 6, 2017
ENGINE, POWER TRAIN
LACK OF PROFESSIONALISM AND COURTESY ON HYUNDAI'S PART TO RETRACT THIS VEHICLE IS ASTOUNDING. I'M UNSURE HOW THERE IS A 5 STAR SAFETY RATING ON THIS UNSAFE VEHICLE. HYUNDAI HAS REFUSED TO REPAIR MY VEHICLE. EVERY TIME IT HAS BEEN SEEN AND "FIXED" IT COMES BACK WORSE THAN IT WAS BEFORE. THE LAG IS SUBSTANTIAL, IT JERKS CONSTANTLY, I CAN'T ACCELERATE WHEN ALREADY IN MOTION OR STOPPED IN TRAFFIC, OR EVEN MOVING OUT OF A PARKING STALL. I AM TYPICALLY IN THE MIDDLE OF AN INTERSECTION WHEN LAGGING AND NO ACCELERATION OCCURS, AND ALL TOO OFTEN I'M ALREADY IN MOTION ON THE INTERSTATE AND CAN NO LONGER MOVE. A LIGHT CAME ON AND SAID THE TRANSMISSION WAS OVERHEATED TWICE AS A BRAND NEW VEHICLE JUST GOING 3MPH. MY CAR THEN DIED, LUCKILY I WAS PULLED OVER WHEN I NOTICED THE LIGHT. THESE CONSTANT ISSUES I'VE BEEN HAVING HAVE BEEN SINCE THE DATE OF PURCHASE ON JULY 8, 2016. IT ONLY HAD 50 MILES ON THE VEHICLE AT THAT TIME. I GET REGULAR MAINTENANCE AND TAKE CARE OF THIS VEHICLE, BUT I CAN'T HANDLE THE STRESS OF DRIVING IT ANYMORE! EVERY TIME I SUBMIT A CLAIM ON HERE, NO ONE REACHES OUT TO RESOLVE THIS ISSUE. I'VE SPOKEN WITH HYUNDAI NATIONAL AND REGIONAL OFFICES, HYUNDAI SERVICE LOCATIONS, AND THE BBB. WHAT WILL IT TAKE FOR YOU TO SEE THAT THIS VEHICLE IS A REAL DANGER, NOT ONLY TO ME, BUT TO EVERYONE ON THE ROAD!?!?!?!?!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021771September 6, 2017
POWER TRAIN
SINCE I BOUGHT THIS 2017 HYUNDAI TUCSON IN OCT, 2016, I'VE HAD ONGOING PROBLEMS WITH THE DCT TRANSMISSION, EVEN AFTER HYUNDAI INSTALLED THEIR "SOFTWARE UPDATE." I'VE VISITED THE DEALER TWICE TO ADDRESS THE PROBLEM, AND PLAN ANOTHER VISIT THIS FRIDAY. HOWEVER, THE LAST SERVICE REP I SPOKE TO SAID, IF I'M "STILL HAVING THESE PROBLEMS AFTER THE SOFTWARE UPDATE, THERE'S REALLY NOTHING ELSE WE CAN DO AT THE DEALERSHIP." THIS ONGOING TRANSMISSION PROBLEM IS A SERIOUS SAFETY ISSUE! THIS WEEK, FOR EXAMPLE, THERE HAVE BEEN TWO INSTANCES WHERE I ALMOST HAD AN ACCIDENT DUE TO THE TRANSMISSION FAILING TO SHIFT AND STALLING, CAUSING DELAYED ACCELERATION. (THE CURRENT MILAGE ON CAR IS 12,559.) ON MONDAY OF THIS WEEK, SEPTEMBER 4, THE CAR SAT IN DRIVEWAY UNTIL ABOUT 3:42PM. (IT WAS 74 DEGREES OUT AND HUMID DAY.) I PULL OUT OF DRIVE WAY AND THE CAR JERKS AS I ACCELERATE. I DROVE TO INTERSECTION OF OLD WHARF RD. AND RT. 6 ON CAPE COD. RT.6 IS A VERY BUSY HIGHWAY, ESPECIALLY ON LABOR DAY. I PULL OUT OF INTERSECTION TO TAKE A LEFT, AND THE CAR TRANSMISSION SUDDENLY FAILS TO SHIFT CAUSING ME TO LOSE SIGNIFICANT SPEED. I BARELY GET OUT IN TIME AS A CAR COMES UP ON ME FROM BEHIND AND ALMOST HITS ME!! I COULD HAVE HAD A SERIOUS ACCIDENT! SIMILARLY, YESTERDAY, SEPTEMBER 6, THE CAR HAS NOT BEEN DRIVEN ALL DAY, THE CAR JERKS AGAIN AS I LEAVE MY DRIVE WAY AND AS I STOP AND TURN ONTO OLD WHARF RD. I GO TO A LOCAL STORE ON RT. 6 HIGHWAY ABOUT 1 MILE AWAY. AS I'M LEAVING STORE, I ACCELERATE FAST GET GET ON HIGHWAY. THERE IS A CAR COMING. MY CAR SUDDENLY LOSES POWER AGAIN DUE TO FAILURE TO SHIFT AND I AM ALMOST HIT BY THE CAR AS I GET ON THE HIGHWAY! I DO NOT FEEL SAFE IN THIS VEHICLE!! HYUNDAI'S ATTEMPTS TO FIX THIS DCT TRANSMISSION PROBLEM IS NOT WORKING! SOMETHING HAS TO BE DONE ABOUT IT SOON BEFORE INDIVIDUALS OR FAMILIES GET SERIOUSLY INJURED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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