Hyundai Tucson Complaints

6,738 consumer complaints on file.

#11297525January 6, 2020
ENGINE, POWER TRAIN
LOSES POWER(LAG) WHEN ACCELERATING AFTER A STOP. TURNING AT A STOP LIGHT THERE WAS A LAG FOR A COUPLE SECONDS. ALSO WHEN ACCELERATING WHILE GOING UP A HILL THERE WAS A POWER LAG EXPERIENCED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297215January 5, 2020
POWER TRAIN
WHEN YOU ARE STOPPED AT A LIGHT AND IT CHANGES TO GREEN YOU STEP ON THE GAS AND THE CAR BUCKS LIKE IT IS GOING TO STALL.THIS ALSO HAPPENS WHEN YOU START THE CAR UP AND PUT IT IN DRIVE GIVE IT GAS AND IT BUCKS.U HAVE TO GIVE IT MORE GAS TO MAKE IT DRIVE HOPEFULLY IT WILL NOT JUST STALL.I THINK THIS IS THE DUAL TRANSMISSION PROBLEM. THANK YOU SHELLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11296940January 3, 2020
POWER TRAIN
WHEN I WENT TO ACCELERATE OUT OF A BUSINESS DRIVE WAY, THE CAR HESITATED AT LEAST 1-3 SECONDS BEFORE ENGAGNG THE TRANSIMISSION TO ACCLERATE THE VEHICLE OUT OF THE DRIVEWAY INTO TRAFFIC. AS I WAS TURNING OUT OF THE DRIVEWAY, I WAS ALMOST STRUCK BY AN ONCOMING VEHICLE. I WAS IN 2 OTHER SEPARATE INCIDENTS EITHER ACCCLERATING TO GET INTO A LANE OR ACCELERATING FROM A STOPPED POSITION ALMOST CAUSING ACCIDENTS BECAUSE OF THIS PROBLEM. I WAS SO SCARED, I TRADED THE 2017 TUSCON IN FOR A 2018 TUSCON HOPING THE PROBLEM WOULD BE SOLVED. IT DID NOT. IT HAPPENS IN THE 2018 TUSCON LESS OFTEN, BUT MORE INTERMITTENTLY MAKING IT EVEN MORE DANGEROUS AS YOU DO NOT KNOW WHEN OR IF ITS GOING TO HAPPEN AND BE ABLE TO REACT APPROPRIATELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292585January 2, 2020
STEERING
I REPORTED TO MY LOCAL HYUNDAI DEALER (FLEMINGTON NJ) OF CLICKING SOUND COMING FROM THE STEERING COLUMN. THE DEALER SAYS THE STEERING JOINT SHAFT IS LOOSE AND CANNOT BE ADJUSTED. PART NUMBER IS 56400-D3000. LOOKING ONLINE, I SEE THIS IS A COMMON ISSUE WITH OTHER OWNERS. THIS NEEDS THE ATTENTION OF HYUNDAI; IF THE SHAFT FAILS, DRIVER MAY LOOSE TOTAL CONTROL OF VEHICLE. THIS SERVICE IS NOT COVERED UNDER WARRANTY AFTER 50,000 MILES. THANKS. MIKE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292486January 1, 2020
ENGINE
MY CAR HAS HAD A KNOCKING NOISE AND WHEN I CALLED THE DEALERSHIP IN MARCH 2019 THEY TOLD ME THAT THIS WAS DUE TO A RECENT RECALL THAT CAME OUT FOR THE OIL PAN IS LEAKING AND TOLD ME TO WAIT UNTIL THEY HAD A FIX FOR IT SO I WAITED BROUGHT MY CAR IN FOR THE RECALL. THEY PERFORMED THE RECALL IT DID NOT FIX THE KNOCKING NOISE I CALLED CORPORATE TO FILE A CLAIM THEY HAD ME RETURN TO THE DEALERSHIP AND RUN DIAGNOSTICS IN DETERMINING THE DIAGNOSTICS I AM IN NEED OF A NEW ENGINE HOWEVER THEY ONLY WANT TO PAY 2000 OF THE $3000 TO $6000 IT'S GOING TO COST TO REPLACE THE SHORT BLOCK ENGINE. THEY ALSO STATED THEY HAVE NO IDEA WHAT IS WRONG WITH MY CURRENT ENGINE NOR DO THEY KNOW WHY IT FAILED AND THEY ALSO DON'T KNOW WHY MY CHECK ENGINE LIGHT NEVER CAME ON. THE LOCAL DEALERSHIP ALSO TOLD ME IT WAS FINE TO CONTINUE DRIVING THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292362December 31, 2019
ENGINE
TL* THE CONTACT OWNED A 2017 HYUNDAI TUCSON. WHILE DRIVING 20-25 MPH DOWN A ROAD PREPARING TO MERGE, THE VEHICLE STALLED AND CONTINUED TO ROLL FORWARD. THE CONTACT ATTEMPTED TO RESTART THE VEHICLE BUT FAILED. THE CONTACT NOTICED WHITE SMOKE AND STOPPED THE VEHICLE BY ENGAGING THE EMERGENCY BRAKE. THE CONTACT GATHERED SOME OF HER BELONGINGS AS THE SMOKE TURNED GRAY AND GOT 20 FEET AWAY FROM THE VEHICLE. THERE WERE FLAMES NOTICED COMING FROM UNDER THE HOOD. A BYSTANDER ATTEMPTED TO EXTINGUISH THE FIRE WITH A FIRE EXTINGUISHER MEANWHILE THE FIRE DEPARTMENT ARRIVED TO THE SCENE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE CONTACT SUSTAINED POST TRAUMATIC STRESS DISORDER DUE TO THE INCIDENT. A POLICE REPORT WAS FILED. THE CONTACT ALSO MENTIONED THAT HER CHILD WOULD RIDE IN THE REAR OF THE VEHICLE AND THE SAFETY SEAT WAS DESTROYED DURING THE FIRE. THE CHILD WAS NOT PRESENT AT THE TIME OF THE FAILURE. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 17V226000 (ENGINE) BY ROUTE 2 HYUNDAI DEALER (743 NORTH MAIN STREET, LEOMINSTER, MA 01453, (978) 534-9999) IN MAY OF 2019 DUE TO THE INITIAL FAILURE IN JANUARY OF 2019 WHERE THE ENGINE BLEW UP. THE DEALER REPLACED THE ENGINE, BUT THE FAILURE REOCCURRED WHICH LEAD TO THE ENTIRE VEHICLE CATCHING ON FIRE MOST RECENT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS DESTROYED AND TOWED AWAY. THE FAILURE MILEAGE WAS 118,000. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#11292044December 30, 2019
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2018 HYUNDAI TUCSON. WHILE DRIVING 45 MPH, THE HEADLIGHTS FAILED TO FUNCTION. THE CONTACT HAD TO ACTIVATE THE HIGH BEAM HEADLIGHTS TO SEE THE ROAD. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO NASSIEF HYUNDAI (LOCATED AT 1059 STATE RTE 46 NORTH, JEFFERSON, OH 44047, (440) 576-1010), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 18,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291859December 29, 2019
POWER TRAIN
MY 2017 HYUNDAI TUCSON IS ONE OF THE MANY VEHICLES THAT HYUNDAI HAS FINALLY ACKNOWLEDGED AS HAVING DANGEROUS ISSUES RELATING TO THE DUAL CLUTCH TRANSMISSION. I HAVE BEEN COMPLAINING TO MY HYUNDAI DEALER FOR TWO YEARS THAT MY TUCSON STUTTERS, STAMMERS AND LOSES POWER WHILE ACCELERATING FROM A STOP. I BROUGHT THE VEHICLE TO ROSEN HYUNDAI FOR THE THIRD TIME TO HAVE THEM CHECK THIS ISSUE ON NOVEMBER 8, 2019, AND I FINALLY RECEIVED A RESPONSE OTHER THAN "WE CAN'T DUPLICATE THE PROBLEM." THE SERVICE TECHNICIAN TOLD ME THAT THEY ARE WELL AWARE OF THE DCT PROBLEMS AND THAT THEY WILL TAKE CORRECTIVE MEASURES TO RECTIFY IT. HE ADDED THAT THE CLUTCH PARTS REQUIRED TO FIX THE PROBLEMS ARE ON BACKORDER UNTIL MID-DECEMBER. (NOTE: AS OF 12/29/2019, PARTS ARE STILL NOT IN) HE TOOK PROMPT ACTION TO OBTAIN A RENTAL CAR FOR ME, SO AS FAR AS I'M CONCERNED, ROSEN HYUNDAI HAS (NOW) TAKEN APPROPRIATE ACTION. THE TWO ISSUES THAT I HAVE ARE 1) I HAVE BEEN WITHOUT MY VEHICLE FOR ALMOST NEARLY TWO MONTHS WITH NO UPDATES FROM HYUNDAI ON WHEN ISSUES WILL BE RESOLVED, AND 2) MY VEHICLE IS AN ALL-WHEEL DRIVE SUV WITH NEARLY ALL OF THE AVAILABLE BELLS AND WHISTLES, BUT HYUNDAI HAS ONLY AUTHORIZED PAYMENT TO ENTERPRISE FOR THE "STANDARD" RENTAL CAR. I INSISTED ON HAVING AN ALL WHEEL DRIVE SUV FOR WHICH ENTERPRISE IS DIRECTLY CHARGING ME $7.00/DAY, AND THIS VEHICLE DRIVES LIKE A BIG NOISY TRUCK HAS NO GPS ROUTING AND NOT EVEN A COMPASS. I STRONGLY FEEL THAT HYUNDAI SHOULD HAVE PROVIDED A LOANER VEHICLE OF LIKE TYPE TO ME OR AT LEAST PAY FOR A RENTAL VEHICLE THAT IS EQUAL OR BETTER THAN MY VEHICLE AT NO CHARGE TO ME! I HAVE OWNED 10 NEW HYUNDAI VEHICLES SINCE THE EARLY 2000'S. MY CURRENT TUCSON IS THE FIRST TIME THAT I HAVE NOT FELT LIKE AN APPRECIATED CUSTOMER. I WANT REIMBURSEMENT FOR ALL CHARGES FROM ENTERPRISE (CURRENTLY OVER $350).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291397December 26, 2019
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
MY 2016 HYUNDAI TUCSON STUMBLES A LOT UPON ACCELERATION FROM A STAND STILL. SOMETIMES WHILE MAKING A TURN. A FEW TIMES IT PUT MY DAUGHTER IN DANGEROUS SITUATIONS. HESITATING WHILE ACCELERATION THOUGH AN INTERSECTION. IT IS VERY FRIGHTENING. I TOOK THE VEHICLE TO THE DEALER TWICE. ONCE IN JULY 2019 THEN AGAIN IN OCTOBER 2019. THE FIRST TIME THEY TOLD ME THEY HAD NO IDEA WHAT COULD BE CAUSING THE VEHICLE TO HESITATE AND STUMBLE UPON ACCELERATION. THEY TOLD ME THEY HAD RESET THE COMPUTER ON THE CAR IN HOPES THAT IT WILL FIX THE ISSUE. THEN THE SECOND TIME THEY TOLD ME IT MAY BE MY AIR FILTER AND OR MY FUEL INJECTORS NEED CLEANING. I DECLINED BOTH BECAUSE THE DEALER WHO I BOUGHT THE CAR FROM JUST HAD THEM CLEANED AND AIR FILTER WAS ALMOST BRAND NEW. AFTER TRYING TO CONVINCE ME THAT SOMETHING ELSE COULD BE CAUSING THE CAR TO HESITATE HE FINALLY CONFESSED THAT IT WAS A TRANSMISSION ISSUE AND THAT ONE OTHER HYUNDAI CAR HAD THE SAME ISSUE AND THEY HAD NO SOLUTION FOR THE FIX. THEY ALSO SAID THAT THEY WERE WAITING ON HYUNDAI TO COME UP WITH A FIX. IN THE MEAN TIME MY DAUGHTER, WHO I BOUGHT THE CAR FOR, CONTINUES TO DRIVE THE CAR UNTIL HYUNDAI RECALLS THE CAR AND HAVE THIS PROBLEM TAKEN CARE OF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291181December 25, 2019
STRUCTURE:BODY
THE REAR PASSENGER DOOR WILL NOT OPEN FROM EITHER INSIDE OR OUT. THERE IS NO DAMAGE TO DOOR OR VEHICLE, THIS STARTED RANDOMLY OVER AN YEAR AND FINALLY WON'T OPEN. I TOOK IT TO THE DEALER AND THEY SAID ITS OUT OF WARRANTY BY 1,000 MILES AND IT WILL COST OVER $500 TO BE FIXED. THEY RECOMMEND CUTTING THE DOOR HANDLE OFF TO GAIN ACCESS. I BELIEVE THIS IS A SAFETY ISSUE AND SHOULD BE LOOK INTO, THERE ARE MANY TUCSON OWNERS OF SEVERAL HYUNDAI FORUMS HAVING THE SAME ISSUE. (UNABLE TO OPEN DOORS). HOPING TO HEAR BACK FROM YOU, (XXXXX) REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291188December 25, 2019
ENGINE
I HAVE BEEN HAVING A PROBLEM WITH THE CAR WHERE THE CAR HAS A COLD START NO MATTER IF ITS SUMMER OR WINTER IN CALIFORNIA. WHEN I PUSH THE START BUTTON THE CAR STRUGGLES TO START AND THEN DOES START AFTER 2-3 SECONDS. THIS PROBLEM HAVE BEEN SINCE THERE WHEN THE CAR WAS JUST 500MILES ON IT AND THE ISSUE EXISTS AS OF TODAY. IT WENT TO THE DEALERSHIP TWICE AND CAME BACK SAYING THERE IS NO PROBLEM. I HAVE OWNED MULTIPLE CARS IN THE PAST AND HAVE NEVER HAD SUCH ISSUES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291025December 24, 2019
AIR BAGS
TL* THE CONTACT RENTED A 2019 HYUNDAI TUCSON. THE CONTACT STATED THAT WHILE HIS MOTHER IN LAW WAS DRIVING 55 MPH OVER A SLIGHT HILL, THE DRIVER REACHED AN ICY PATCH AND THE VEHICLE CRASHED HEAD ON INTO AN EMBANKMENT. THE CONTACT WAS A PASSENGER AND STRUCK HIS HEAD ON THE WINDSHIELD CAUSING IT TO SHATTER. NONE OF THE AIR BAGS DEPLOYED. THE CONTACT WAS UNCONSCIOUS FOR A BRIEF MOMENT AND RECEIVED MEDICAL ATTENTION VIA AMBULANCE ON THE SCENE. THE DRIVER WAS NOT INJURED. A POLICE REPORT WAS FILED. THE CONTACT MENTIONE D THAT THE VEHICLE WAS RENTED VIA ENTERPRISE. THE VEHICLE WAS EVENTUALLY TOWED TO BERGLUND CHEVROLET BUICK (1824 WILLIAMSON RD NE, ROANOKE, VA 24012, (540) 344-1461), BUT THE CAUSE OF THE AIR BAG FAILURE COULD NOT BE DETERMINED. THE FRONT END OF THE VEHICLE SUSTAINED EXTENSIVE DAMAGE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 19,000. THE VIN WAS UNKNOWN.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11291128December 24, 2019
SERVICE BRAKES
THE BRAKE LIGHT BULB BURNED OUT ON THE DRIVERS SIDE. I REPLACED IT. APPROXIMATELY 2 MONTHS LATER THE RIGHT SIDE BURNED OUT. IT GOT SO HOT IT MELTED THE LEAD ON THE BULB. THE DRIVERS SIDE BURNED OUT AGAIN, NO DATE, THE PASSENGER SIDE HAS BURNED OUT TWO MORE TIMES. THIS LAST TIME WAS 12/22/2019. I HAVE SPOKEN TO THE AUTO PARTS STORES AND THEY HAVE TOLD ME THEY HAVE HAD COMPLAINTS FROM OTHER HYUNDAI OWNERS. I AM NOT SURE THEY WERE TALKING ABOUT TUCSONS. I DON'T SEE ANY RECALLS BUT I AM TAKING IT IN FOR OTHER REPAIRS ON 12/26/2019 AND I WILL HAVE THEM CHECK THE WIRING HARNESS. MYDASH WARNING LIGHTS NOTIFIES ME WHEN THERE IS A PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290837December 23, 2019
FUEL/PROPULSION SYSTEM
WHEN YOU STEP ON THE ACCELERATOR, SOMETIMES THE VEHICLE STOPS AND TAKES A COUPLE OF SECONDS TO CONTINUE RUNNING. I'VE FACED A COUPLE OF INSTANCES WERE AT A CROSSROAD VEHICLES ARE COMING TOWARDS ME, AND THE CAR STALLS AND TAKES A WHILE TO START MOVING. I'VE BEEN TOLD BY THE MECHANIC CAR DEALER THAT THIS IS NORMAL IN THIS NEW ACCELERATING SYSTEM. IT'S CAN OF SCARY AND YOU NEED TO ACCELERATE AND GET STUCK IN THE MIDDLE OF THE ROAD. MINE IS A HYUNDAI 2019 TUCSON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290970December 23, 2019
ENGINE
DRIVING ON HIGHWAY ENGINE CUTS SHUTS OFF. I LET THE CAR ROLL TO THE FIRST OFF RAMP IN WHICH I COULD NOT START THE CAR AGAIN. STUCK IN MIDDLE LANE OF EXIT UNTIL I GOT HELP TO PUSH CAR TO SIDE OF THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290690December 22, 2019
FUEL/PROPULSION SYSTEM, POWER TRAIN
WHEN ACCELERATING FROM A STOP OR SLOW MOTION, THE CAR SOUNDS LIKE IT IS ACCELERATING BUT IT DOES NOT MOVE. YOU FEEL LIKE YOU ARE IN NEUTRAL. I HAD PULLED OUT FROM A STOP SIGN, WITH PLENTY OF TIME TO MAKE THE RIGHT TURN, AS TRAFFIC WAS BACK A DISTANCE. I PULLED OUT ONTO THE MAIN STREET AND DID NOT CONTINUE MOVING ALTHOUGH I WAS PRESSING ON THE ACCELERATOR, BUT THE CAR RPM'S WERE GOING UP, NO SPEED FROM MY VEHICLE. BY THE TIME I LET OFF THE ACCELERATOR AND LET THE CAR RPM'S RECOVER, THE MOTORCYCLE WAS COMING RIGHT UP BEHIND ME. HE WAS ASSUMING I WOULD BE MOVING, BUT HE HAD TO SWERVE TO MISS HITTING MY CAR. THIS IS VERY DANGEROUS AND IT IS VERY UNPREDICTABLE. BOTH MY GROWN KIDS HAVE DRIVEN THE CAR AND HAVE EXPERIENCED THE SAME THING. I HAVE BEEN TO A DEALERSHIP 3 TIMES REGARDING THIS AND THEY JUST STATED IT IS THE DCT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290652December 21, 2019
ENGINE
THIS EVENING ME AND MY FIANC WERE DRIVING 45MPH DOWN HILL ON A STRAIGHT ROAD TO GET CHRISTMAS GIFTS, AND ALL OF A SUDDEN OUT OF NO WHERE THE ENGINE JUST DIED/STALLED (NO WARNING/DASHBOARD LIGHTS). THANK GOD WE WERE ABLE TO COAST INTO A GAS STATION AND GET OFF THE ROAD SAFELY. THE CAR WOULDN'T EVEN TURN OVER, SO MY FIANC CHECKED THE OIL AND IT WAS LOW. THE CAR DOESN'T LEAK OIL AND WE DO OIL CHANGES EVERY 3,000 MILES RELIGIOUSLY. WE CARRY EXTRA OIL IN CASE AN OIL WARNING LIGHT APPEARS SO WE ADDED OIL TO CORRECT FILL LEVEL. TO NO LUCK THE CAR STILL WOULDN'T TURN OVER. AS IT IS SATURDAY NIGHT AND TOMORROW BEING SUNDAY WE HAVE TO WAIT TILL MONDAY MORNING TO GET THE CAR TO A HYUNDAI DEALER TO BE ASSESSED BY THEM. HOPEFULLY THEY WILL COME TO THE CONCLUSION THAT THE CAR BURNS OIL OUT OF NO WHERE AND THAT THE CARS OIL WARNING/PRESSURE LIGHT IS MALFUNCTIONING/FAULTY. IN FINDING THAT I AM HOPING THE DEALER WILL HONOR MY WARRANTY AND REPLACE MY ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290581December 21, 2019
FUEL/PROPULSION SYSTEM
P0455 CHECK ENGINE CODE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290589December 21, 2019
UNKNOWN OR OTHER
MY REAR PASSENGER DOOR WON'T OPEN. IT'S NOT LOCKED, AND I'VE PUT AS MUCH FORCE ON IT AS I THINK I CAN WITHOUT BREAKING THE HANDLE AND IT WON'T OPEN. THIS SEEMS LIKE A PRETTY COMMON PROBLEM WITH TUCSON'S AND WITH HYUNDAI'S IN GENERAL. VEHICLE WAS STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290294December 20, 2019
STRUCTURE:BODY, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE DOORS AT TIMES WILL NOT OPEN, POWER WINDOWS WILL NOT GO DOWN. VEHICLE HESITATES WHEN DRIVING. WHEN UNLOCKING DOORS WITH REMOTE, DOORS LOCK BACK ON THEIR OWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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