Hyundai Tucson Complaints

6,738 consumer complaints on file.

#11301174January 22, 2020
ENGINE
I FINANCED THIS VEHICLE ON 12/22/19, I STARTED TO NOTICE A LOUD TICKING NOISE COMING FROM THE ENGINE SHORTLY AFTER PURCHASE DATE. BROUGHT IT IN TO DEALERSHIP, WAS TOLD IT WAS A VACUUM LOOSE, THEY TIGHTENED IT AND SAID IT SHOULD BE GOOD. STILL HEARD THE TICKING JUST NOT AS LOUD. I STILL HAVE CONTINUED TO HEAR THE TICKING, BROUGHT IT IN TODAY AND WAS TOLD BY ONE PERSON WHO DIDNT ACTUALLY INSPECT THE VEHICLE THAT IT WAS A PURGE VALVE AND ITS NORMAL FOR THIS CAR AND AGE.. WAS TOLD BY THE MECHANIC AT THE HYUNDAI DEALERSHIP LOCATED ON OCALA FL, (AND WITH A STRAIGHT NO EMOTION FACE) "THERE'S NO METAL TOUCHING" ASKED TO BE PROVIDED PROOF THAT NOTHING CAME UP IN HIS COMPUTER, AND SAID THEY DIDNT HAVE THE CORRECT DIAGNOSING EQUIPMENT FOR THIS SPECIFIC CAR. SHOWED THE SALES MANAGER A VIDEO SO SHE COULD HEAR THE NOISE AND EVEN SHE SAID HERSELF THAT WAS NOT NORMAL. THEY DECIDED TO KEEP THE CAR OVERNIGHT. NOT SURE WHAT WILL COME FROM THIS AND DO NOT KNOW IF THIS IS RELATED BUT ACCORDING TO GOOGLE, THESE TUSCON'S ARE KNOWN FOR THE "TICK OF DEATH" WHICH MEANS SHORTLY AFTER, THE ENGINE FAILS...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301001January 22, 2020
SERVICE BRAKES, WHEELS
PURCHASED JUST TWO WEEKS AGO. WHILE TRAVELING AT 40 MPH ON SUNRISE HIGHWAY IN NEW YORK VEHICLE SUDDENLY DECELERATED WHILE MY FOOT WAS ON THE GAS PEDAL. 4 INDICATOR LIGHTS ILLUMINATED ON DASH. TIRE PRESSURE / ABS / YIELD / ETC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300681January 21, 2020
ENGINE
AS I'M DRIVING ON THE HIGHWAY, I HEAR A STRANGE SOUND FROM THE ENGINE. I LOOK AT THE DASH BUT WARNING LIGHTS ARE ON. I START MAKING MAY WAY TO THE RIGHT LANE TO EXIT THE HIGHWAY, BUT THE CAR STARTS TO SLOW. I LOOK AT THE DASH AGAIN AND THE LOW OIL LIGHT AND CHECK ENGINE LIGHT ARE ON. I MAKE MY WAY TO THE SHOULDER AND THE CAR COMPLETELY STARTS RUNNING. SHORTLY AFTER, A TOW TRUCK TAKES THE CAR TO A NEARBY MECHANIC SHOP. THE NEXT DAY, THE MECHANIC TELLS THE HYUNDAI TUCSON THREW A ROD AND THE ENGINE IS DESTROYED. THE MECHANIC SAYS HE HAS SEEN THIS BEFORE. I'VE FOUND SEVERAL COMPLAINTS ABOUT THE SAME THING. THIS IS A DANGEROUS ISSUE AND IT IS UNFAIR TO CONSUMERS. THE 2014 HYUNDAI TUCSON HAS ONLY 85,602 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300687January 21, 2020
ENGINE
I GOT MY 2014 HYUNDAI TUCSON NEW, ON NOVEMBER 1,2019 AT 96K MILES, IT DIED WHILE I WAS DRIVING IT! I HAD JUST EXITED THE 70 MPH HIGHWAY AND WAS ON THE SIDE STREET GOING 40 MPH. THIS ENGINE IS THE THETA 2 THAT HAS BEEN RECALLED IN MILLIONS OF OTHER VEHICLES FOR CATCHING ON FIRE AND/OR DYING. I HAD IT TOWED TO HYUNDAI AND THEY TOLD ME THAT I NEED A NEW ENGINE AND THAT IT WILL BE UNDER WARRANTY DUE TO THE INSIDE OF THE ENGINE HAVING METAL SHAVINGS ALL IN IT. I HAVE BEEN WAITING FOR OVER 2.5 MONTHS FOR MY CAR TO BE FIXED BECAUSE ALL OF THE PARTS THAT THEY NEED ARE BACK ORDERED. THEY HAVE NO ESTIMATED TIME OF COMPLETION FOR ME. I AM STUCK PAYING MY CAR PAYMENT ON THE CAR THAT I CAN'T EVEN DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300766January 21, 2020
UNKNOWN OR OTHER
RECALL ORDER 181 RECEIVED LAST YEAR.BEEN CHECKING BUT ALL I GET IS " REMEDY NOT AVAILABLE ' YOU CLAIMED THIS IS A DANGEROUS DEFEAT. WHAT DOES THIS MEAN, "REMEDY NOT AVAILABLE ''. A YEAR AND KEEP THINKING, IS THIS DEFEAT GOING TO HAPPEN WHILE I,M DRING ON THE I-4 HIGHWAY.?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300982January 21, 2020
STRUCTURE:BODY
MY 2007 TUSCON FAILED PA STATE INSPECTION DUE A LARGE HOLD IN THE LEFT REAR FRAME. ADVISED TO HAVE FRAME REPAIRED BUT COST IS MORE THAN THE CAR IS WORTH AT THIS TIME. WAS ADVISED THAT THIS IS NOT NEW DAMAGE, THE DEALER SHOULD HAVE NOTIFIED ME, THEY HAVE WORKED ON THE CAR FOR OTHER MAJOR ISSUES 3 TIMES IN THE LAST YEAR. THE CAR HAD THE UNDERBODY CORROSION TREATMENT IN 2015 BUT THE DEALER CLAIMS THIS PART WAS NOT PART OF THE TREATMENT. I'M ASKING FOR HYUNDAI ASSISTANCE WITH THIS ISSUE, IT SEEMS TO BE A KNOWN ISSUE AND COULD HAVE BEEN REPAIRED IF REPORTED SOONER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300411January 20, 2020
ENGINE, POWER TRAIN
WHEN YOU FIRST STEP ON GAS CAR BUCKS LIKE IT IS GOING TO STALL.HAPPENS WHEN YOU FIRST START CAR AND WHEN AT RED LIGHT AND IT TURNS GREEN YOU GIVE IT GAS AND IT START TO BUCK.THANK YOU MINDY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300460January 20, 2020
SERVICE BRAKES
WAS DRIVING AND BRAKES LOCKED UP, TOWING COMPANY LITERALLY DRAGGED THE CAR ONTO TOW TRUCK. SPOKE WITH MECHANIC AND HE SAID THEY HAVE AN 05 IN SHOP FOR SAME THING, THEY ARE PRETTY SURE IT IS THE HECU WHICH CAUSED A RECALL IN HYUNDAI GENESIS, BUT NO RECALL ON OTHER MAKES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300362January 19, 2020
SEAT BELTS
REAR SEAT DRIVERS SIDE SEAT BELT WILL NOT LATCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299980January 16, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I HAVE A HYUNDAI TUCSON THAT HAS A RECALL NOTICE. I LIVE IN JUNEAU ALASKA WHERE THERE ARE NO HYUNDAI DEALERS. I CONTACTED HYUNDAI AND SPOKE WITH SOME VERY NICE PEOPLE WHO COULD NOT HELP ME BECAUSE OF A CASEMANAGER NAMED GRETCHEN. GRETCHEN WANTED ME TO HAVE THE VEHICLE SHIPPED TO THE NEAREST HYUNDAI DEALER. THAT WOULD BE IMPOSSIBLE BECAUSE JUNEAU HAS NO ROAD NETWORK AND BARGE COSTS WOULD BE ABOUT FOUR THOUSAND DOLLARS. I SPOKE WITH GRETCHEN ABOUT THE DILEMMA. SHE WAS RUDE AND DEMANDED I FIND A WAY TO GET THE VEHICLE TO THE NEAREST HYUNDAI DEALER. I EXPLAINED THIS IS NOT WHAT I WAS TOLD WHEN I BOUGHT THE CAR. I ASKED GRETCHEN FOR HER SUPERVISORS CONTACT INFORMATION. SHE TOLD ME SHE WAS OVER ALL ALASKA AND HAD NO SUPERVISION. I CALLED THE HYUNDAI CUSTOMER CARE CENTER AND SPOKE WITH TABITHA WHO COULD NOT HELP ME BECAUSE OF GRETCHEN AND GRETCHEN WAS THE ONLY ONE WHO COULD GIVE HER SUPERVISORS NUMBER. AT THIS POINT I HAVE A RECALLED VEHICLE THAT THE MANUFACTURER REFUSES TO SERVICE. CAN ANYONE HELP?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299515January 15, 2020
STRUCTURE:BODY
PASSENGER REAR DOOR WILL NOT UNLOCK FROM INSIDE OR OUTSIDE THEREFORE THE DOOR WILL NOT OPEN MAKING IT A SAFETY HAZARD. NO ACCIDENT JUST QUIT WORKING ONE DAY. AFTER READING THE HYUNDAI FORUM I SEE THIS HAS HAPPENED TO QUITE A FEW PEOPLE AND FEEL THIS SHOULD BE TREATED AS A RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299222January 14, 2020
POWER TRAIN
B.THE DCT TRANSMISSION COMPLETELY DISENGAGES AND THERE IS NO POWER TO THE VEHICLE, IT JUST COASTS FOR ABOUT 5 SECONDS AND THE VEHICLES SLOWS DOWN. IT SEEMS TO HAPPEN AFTER A TURN AND AT SLOWER SPEEDS AROUND 25 - 35 MPH. YOU PUSH THE GAS PEDAL AND NOTHING HAPPENS, THE ENGINE DOES NOT REV AND YOU JUST COAST (AND SLOW DOWN). IF THIS HAPPENS WHEN I'M PULLING OUT IN TRAFFIC MAKING A LEFT IT COULD BE DEADLY. I DO NOT LET MY 19 YEAR OLD SON DRIVE THIS VEHICLE. I PROMISE YOU THERE WILL BE ACCIDENTS DUE TO THIS DEFECT AND I WOULD IMAGINE SOME PEOPLE WILL DIE BECAUSE OF IT. THIS HAPPENS REGULARLY, IT IS NOT A ONE-TIME INCIDENT. I JUST BOUGHT THE VEHICLE A MONTH AGO AND IT'S HAPPENED 10 TO 20 TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299301January 14, 2020
ENGINE, POWER TRAIN
CAR STALLS AND HESITATES AT STOPS AND ACCELERATION.. LACK OF ACCELERATION FROM STOP OR SLOWING DOWN. LACK OF POWER AT CRUCIAL DRIVING PERIODS. CONDITION CREATES DANGEROUS CIRCUMSTANCES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299340January 14, 2020
POWER TRAIN
THE TRANSMITTION FAIL AND DOING A HITS IN LOW VELOCITY OTHER STING IS WHEN I TAKE A UP HILLS AND STOP THE SUV, IT GO BACK QUICKLY AND IS VERY DANGEROUS, BECAUSE THE SUV CAN,T HOLD IN STAND BY UNTIL STAR THE TRIP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299832January 13, 2020
TIRES
ORIGINAL EQUIPMENT KUMHO TIRE R REAR EXPLODED ON THE HIGHWAY, DESTROYING THE WHEEL WELL, BUMPER, AND SIDE PANELS, AND ALMOST CAUSE MAJOR ACCIDENT. AFTER HAVING TO GET THE STATE PATROL TO STOP TRAFFIC ON ALL THREE LANES WE DROVE CAR ON THE RIM TO THE OPPOSITE OF THE HIGHWAY WHERE THERE WAS A MEDIAN STRIP. WHEN WE WENT TO REPLACE THIS TIRE, WITH GOOD TREAD AFTER SOME 56,000 MILES WE LEARNED THAT ANOTHER TIRE, THE L FRONT, ALSO HAD DELAMINATED AND SEPARATED, AND THAT THERE WERE TWO LARGE BALD SPOTS WHERE THE TIRE WAS FAILING ALSO. HAD THIS FRONT TIRE EXPLODED THIS WOULD ALMOST CERTAINLY HAVE CAUSED A ROLLOVER AND PROBABLY KILLED OR SEVERELY INJURED MY DAUGHTER, THE DRIVER. I STILL HAVE THESE TIRES, WITH A FAILURE RATE OF AT LEAST 50%. KUMHO HAS DONE NOTHING TO RECALL THESE DANGEROUS TIRES, NOR HAS HYUNDAI. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298577January 11, 2020
STRUCTURE:BODY
THE LEFT REAR DOOR WILL NOT OPEN FROM OUTSIDE HANDLE OR INSIDE HANDLE. UNLOCKING FROM THE KEY FOB OR DRIVERS DOOR CONTROL OR THE LOCK ON THE REAR DOOR PANEL DOES NOT WORK. WE CAN NOT IN ANY WAY OPEN THE DOOR. IT WORKED FINE FOR QUITE A WHILE THEN BEGAN MALFUNCTIONING OCCASIONALLY AND THEN FINALLY WOULD NOT OPEN AT ALL. NOTHING SEEMS TO MAKE A DIFFERENCE WEATHER RUNNING, ENGINE OFF, OTHER DOORS UNLOCKED, OPEN OR CLOSED. IT WILL NEVER UNLOCK OR OPEN. I HAVE GRANDCHILDREN AND CAN'T TAKE THEM BOTH WITH ME. IT IS UNSAFE TO HAVE A CHILD ON THAT SIDE OF THE CAR, OR IN THE BACK SEAT AT ALL FOR THAT MATTER. IF THE CAR IS INVOLVED IN A CRASH ON THE PASSENGER SIDE AND THE REAR PASSENGER DOOR IS IN-ACCESSIBLE IT WOULD BE VERY DIFFICULT TO GET THE CHILDREN, OR ADULTS, OUT OF THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298600January 11, 2020
ENGINE
HUMAN LIFE THREATENING MECHANICAL FAILURE. MY CAR, VIN # [XXX] HAS A MAJOR FLAW. WHILE DRIVING, THE ENGINE SHUT DOWN WHEN STOPPED AT THE RED LIGHT. THIS HAPPENED TWICE WITHIN A THIRTY MINUTE SPAN. I IMMEDIATELY TOOK IT TO THE DEALERSHIP AND OF COURSE NOTHING IS WRONG WITH IT. HUMAN LIFE THREATENING MECHANICAL FAILURE. MY CAR, VIN # [XXX] HAS A MAJOR FLAW. WHILE DRIVING, THE ENGINE SHUT DOWN WHEN STOPPED AT THE RED LIGHT. THIS HAPPENED TWICE WITHIN A THIRTY MINUTE SPAN. I IMMEDIATELY TOOK IT TO THE DEALERSHIP AND OF COURSE NOTHING IS WRONG WITH IT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298467January 10, 2020
ENGINE
TL* THE CONTACT OWNS A 2015 HYUNDAI TUCSON. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED HOWEVER, THE VEHICLE FAILED TO RESPOND. THE CONTACT ALSO STATED THAT THERE WAS AN ABNORMAL NOISE WHILE THE VEHICLE WAS BEING DRIVEN. THE CONTACT SLOWLY DROVE THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE THE VEHICLE STALLED. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE CONTACT WAS INFORMED BY THE MECHANIC THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS TOWED TO HYUNDAI OF NORTH CHARLESTON LOCATED AT 8485 RIVERS AVE, NORTH CHARLESTON, SC 29406, (844)846-7472, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THERE WAS METAL FRAGMENTS EVIDENT IN THE OIL PAN WHICH WAS LINKED TO THE ENGINE FAILURE. THE CONTACT WAS NOTIFIED THROUGH THE DEALER THAT THE MANUFACTURER WOULD COVER 65% OF THE ENGINE REPLACEMENT COST. THE CONTACT DECLINED THE OFFER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 69,671.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298182January 9, 2020
ENGINE
AFTER RETURNING TO THE DEALER FOR A RECALL NOTICE, 4 DAYS LATER TURNING INTO A FUELING STATION ENGINE STALLED AND SIEZED. VEHICLE NEVER HAD AN ISSUE PRIOR TO RECALL PERFORMANCE BEING COMPLETED. OH AND RECALL NOTICE STATED THE EXACT ISSUE IT WAS TO PREVENT ENGINE FROM STALLING AND SEIZING. LUCKILY NO ONE WAS INJURED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297470January 6, 2020
VEHICLE SPEED CONTROL
TO WHOM IT MAY CONCERN, ACCORDING TO HYUNDAI'S 10 YEAR/100,000 MILE WARRANTY, ''REPAIR OR REPLACEMENT OF POWERTRAIN COMPONENTS (I.E., SELECTED ENGINE AND TRANSMISSION/TRANSAXLE COMPONENTS), ORIGINALLY MANUFACTURED OR INSTALLED BY HYUNDAI THAT ARE DEFECTIVE IN MATERIAL OR FACTORY WORKMANSHIP, UNDER NORMAL USE AND MAINTENANCE.' CURRENTLY, CERTAIN HYUNDAI VEHICLES WITH A DUAL CLUTCH TRANSMISSION HAVE CAUSED THE VEHICLES TO SHUDDER AND LURCH, CAUSING POTENTIALLY DANGEROUS SITUATIONS FOR DRIVERS AND TRAFFIC. A CIVIL ACTION LAWSUIT HAS COME OUT AWARDING ANYONE WITH THESE VEHICLES MONETARY COMPENSATION BUT HAS AN UNFAIR AND POINTLESS CUTOFF AT A CERTAIN MILEAGE THAT HAS NOTHING TO DO WITH THE ISSUE PERTAINING TO THE VEHICLES AND STILL DOES NOT FIX THE PROBLEM OF DRIVER'S SAFETY AS HYUNDAI REFUSES TO FIX THE ISSUE. BECAUSE THE TRANSMISSIONS USE COMPUTERS, THE ISSUE IS THAT THERE IS NOT A CODE YET CREATED TO SOLVE THIS ISSUE. IT IS ALSO NOT POSSIBLE TO SWITCH THE TRANSMISSION OUT FOR ONE THAT DOES NOT LURCH FROM OTHER MODELS AS IT WILL NOT FIT INTO THE CARS CORRECTLY. BECAUSE OF THIS DEFECTIVE TRANSMISSION THAT THREATENS DRIVER'S SAFETY, IT COULD BE VIEWED AS VIOLATING PRODUCT LIABILITY LAWS. THIS MIGHT BE AN ISSUE WORTH INVESTIGATING AND THE PUBLICITY COULD HELP DRIVERS WITH THESE VEHICLES BY PUTTING PRESSURE ON THE COMPANY TO FIX THE ISSUE INSTEAD OF JUST PAYING THEM OFF FOR THEIR SILENCE. BEST, [XXX] REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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