Hyundai Tucson Complaints

6,738 consumer complaints on file.

#11460704April 14, 2022
ENGINE
The contact owns a 2014 Hyundai Tucson. The contact stated that while driving at various speeds, the vehicle exhibited a vibration and shuddering. The vehicle was taken to the local dealer who changed the spark plugs but the failure continued to occur. The vehicle was taken to a second dealer who diagnosed that the engine was failing due to faulty engine rods. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460785April 14, 2022
SERVICE BRAKES, HYDRAULIC:FLUID
The contact owns a 2016 Hyundai Tucson. The contact stated while coming to a stop at approximately 2 MPH at a traffic light, the vehicle rolled forward, failing to come to a complete stop, and collided with the rear bumper of the vehicle in front. The contact stated that the "four-way braking" warning light and another unknown light were illuminated. The contact stated that there was damage to the rear bumper of the vehicle in front. The police were called but no report was written and there were no injuries. The contact had driven the vehicle to a local dealer where it was diagnosed with an issue with the ABS related to NHTSA Campaign Number: 20V543000 (Service Brakes, Hydraulic) and needed to be taken to a manufacturer dealer for repair. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 59,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11460564April 12, 2022
ENGINE
As previously stated, was driving when csr began to smoke and stall. After almost three months of being at the dealership it was determined to be the ROD BEARING failure. Earlier models of this vehicle have been recalled due to this issue. Please look into the newer models as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460468April 11, 2022
VEHICLE SPEED CONTROL
The contact owns a 2017 Hyundai Tucson. The contact stated that while the accelerator pedal was depressed, the vehicle hesitated and failed to move. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459998April 7, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2016 Hyundai Tucson. The contact stated that the brake pedal made an abnormally loud grinding sound while depressed. There was no warning light illuminated. The contact was able to drive the vehicle to her residence. The vehicle was taken to an independent mechanic the next day. The independent mechanic diagnosed that the vehicle rear brakes had failed; and both the rear brakes and rotors were replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460044April 7, 2022
ENGINE
The contact owns a 2016 Hyundai Tucson. The contact stated that while driving at an undisclosed speed, the oil level warning light was flickering. The contact stopped and checked the oil level and continued to drive. While driving, there was an abnormal sound coming from the vehicle before the engine seized. The vehicle was towed to the local dealer where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 92,976.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459837April 6, 2022
ENGINE
The contact owns a 2017 Hyundai Tucson. The contact stated while driving approximately 60 MPH, the vehicle lost motive power and stalled. There were no warning lights illuminated. The vehicle was towed to several dealers. The last dealer informed the contact that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459842April 6, 2022
SERVICE BRAKES, HYDRAULIC, ENGINE AND ENGINE COOLING
The contact owns a 2014 Hyundai Tucson. The contact received notification of NHTSA Campaign Number: 22V056000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that occasionally the vehicle would overheat while driving. The vehicle was not taken to be diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was not provided. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459889April 6, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2014 Hyundai Tucson. The contact stated that while driving at an undisclosed speed, a burning odor was detected on two separate occasions. Additionally, the vehicle was not able to drive forward while the gear shifter was placed in Drive. The dealer was made aware of the failure but informed the contact that there was no recall associated with the VIN. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The contact later received notification of NHTSA Campaign Number: 22V056000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 40,000. VIN tool confirms parts not available.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11459904April 6, 2022
ENGINE
The contact owns a 2017 Hyundai Tucson. The contact stated while driving approximately 55 MPH, the check engine warning light illuminated. The contact stated that there was a knocking sound coming from the front of the vehicle. The contact stated the failure was related to NHTSA Campaign Number: 21V727000 (Engine). The vehicle was not diagnosed or repaired. The contact had scheduled an appointment with the local dealer to have the vehicle diagnosed. The manufacturer was not notified of the failure. The approximate failure mileage was 56,234.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459675April 5, 2022
ENGINE
Traveling at 50 MPH when vehicle began to loose speed and would not accelerate when I stepped on the gas pedal. EPS warning light came on. Was able to pull off the road and turn off vehicle. Waited a few minutes and restarted vehicle which drove without problems. Took vehicle to the dealer who indicated the system was not showing any malfunction codes and they could not replicate the problem. Claimed to reset the system back to factory settings. Will also be notifying Hyundai via certified letter due to history of engine recalls.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459682April 5, 2022
UNKNOWN OR OTHER
The contact owned a 2014 Hyundai Tucson. The contact stated that while driving at an undisclosed speed, the vehicle stalled and there was smoke coming from the engine compartment. The contact safely exited the vehicle. The vehicle then caught fire in the engine compartment, causing the windshield to shatter and explode. The fire department was able to extinguish the fire. The contact did not sustain any injuries, and no medical attention was received. The contact was not aware if there was a fire department report. The vehicle was towed to a tow yard and deemed totaled by the insurance company. The dealer was made aware of the failure. The manufacturer was not made aware of the failure. Prior to the failure, the vehicle was taken to the dealer for a stalling failure, but the dealer could not duplicate the failure and the vehicle was not repaired. The contact later received notification of NHTSA Campaign Number 22V056000 (Service Brakes, Hydraulic). The failure mileage was approximately 62,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11459683April 5, 2022
ENGINE
The contact owns a 2017 Hyundai Tucson. The contact stated while driving 80 MPH, the vehicle downshifted independently and decelerated to 30 MPH. There were no warning lights illuminated. The contact was able to veer to the side of the road and turned off the vehicle. The contact restarted the vehicle and continued driving. The contact stated that the failure had been reoccurring more frequently while driving. Additionally, the contact stated that the vehicle experienced excessive oil consumption. The contact became aware of NHTSA Campaign Number: 21V727000 (Engine) which she associated to the failure. The vehicle was taken to the local dealer who informed the contact that they could not replicate the failure. The dealer later notified the contact that the crankshaft sensor had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 122,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459693April 5, 2022
UNKNOWN OR OTHER
Due to a faulty alarm and anti-theft system, my car was broken into and stolen. This has been an ongoing epidemic and Hyundai has done nothing to acknowledge and fix the situation. Even though the car is equiped with an alarm system, it only works for specific areas of the car, and rear windows can be broken and pried open without activating the alarm. The ignition can then be ripped out and driven without the key.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459562April 4, 2022
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
I bought My SUV on January 14th 2022, and it presented a recall problem on February 05th, 2022. On the way from Bethlehem to New York, my daughter was driving the vehicle, when it slowed down in the middle of the highway, put my daughter live in risks and it did not accelerate and she moved to the edge and called 911. I called the AUTOProved staff, the dealership I unfortunately bought my SUV from, immediately when my car broke down. On February 23rd the warranty company sent me a tow truck, which picked the vehicle to the dealer's shop from my house, and the Dealer's staff have been providing misleading information to me ever since. (They told me I couldn't call Hyundai, because this vehicle was in their name.) Now, I completely understand that my car might not be the only one they or you have to work with, however, as you may notice it's been two entire months and neither the dealership, nor the Hyundai company have provided me with neither a solution, nor any service, or helpful information to my problem. I've exhausted every possible method to get an answer from the dealership. I've emailed them, called them, personally went to the site several times, sent them messages, and they have been giving me false information about my vehicle, ignored my calls, picked up and said they will call me back with information and never called, or say that nothing can be done about my car and/or that it is MY responsibility to pay for the recall problem of my car for it to be fixed after previously telling me that I didn't have to pay for anything and as you state on your letter to me. On March 18th 2022 the AUTOProved staff, told me that my Tucson was towed to their shop and that they will have to work on it because you, Hyundai, refused to fix the problem. Lastly on March 31st I called the Warranty company to claim the rental car refund, but they said that they did have not a claim for the vehicle from the dealer staff.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459599April 4, 2022
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Multiple door latches failing all within the past 6 months, UNABLE to open from inside or outside. Rear doors both failed within weeks of each other. Front driver's side door is now beginning to stick, which is how the other failing doors began to initially fail. If you Google this issue, you will see it is a common problem for 2016 Hyundai Tucson model. This is a critical issue as all door latch assemblies are failing at the same time on my vehicle, which will make it nearly inoperable, as well as a safety issue if I or my 3 children are unable to enter or exit the vehicle. I took the vehicle to a local ASE certified repair shop and they stated that the cables inside the latch assembly become stretched or compromised. They were able to perform a temporary fix, but they said in order to completely fix the issue, the entire latch assembly needs replaced. The temporary fix did not even last for 3 days and cost me $300. Cost for the assembly part alone for one door is approximately $200. If you add that to labor, I will be spending nearly $1,600 to replace all 4 door latch assemblies. This should not be the consumer's responsibility as it is an ongoing issue for this make and model year. I have submitted a complaint for recall directly to Hyundai US, but this is a critical issue, and something needs to be done immediately!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459098March 31, 2022
ENGINE
My 2017 Hyundai Tucson Has a recall (Campaign 209 ) The problem is a worn connecting rod bearing in the motor could puncture the engine block and cause a fire. So I took my car to my Dealer on Feb.4, 2022 All the Technician did was replaced a sensor never replaced the bearing that cause the problem. Invoice # 615008/1 On March 24, 2022 I checked Hyundai recall's I put my vin # in and it said NOTE with a GREEN check mark there are NO open safety or service campaign for this vehicle. IT looks like they took us out of the system so Hyundai Motor Co don't have to replace the BAD PARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459129March 31, 2022
ENGINE, POWER TRAIN
The contact owns a 2016 Hyundai Tucson. The contact stated while driving at an undisclosed speed and attempting to merge into traffic, the vehicle failed to accelerate as needed. The contact stated that the vehicle failed to accelerate above 40 MPH while depressing the accelerator pedal. The contact stated that the vehicle was taken to the dealer however, the mechanic was unable to determine the cause of the failure. The manufacturer was made aware of the failure and a case was opened. The approximate failure mileage was 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459016March 30, 2022
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, ENGINE
The contact owns a 2018 Hyundai Tucson. The contact stated that while driving up a hill, the vehicle lost motive power. While driving the vehicle at undisclosed speeds and turning, the vehicle hesitated and then accelerated. There were no warning lights illuminated. The vehicle was taken to the local dealer where however, the mechanic was unable to duplicate the failure. The vehicle was not diagnosed. The manufacturer was not contacted. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458794March 29, 2022
STRUCTURE:BODY
Rear passenger door will not open from inside or outside when clearly unlocked. Safety concern if must exit vehicle quickly in case of emergency.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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