Hyundai Tucson Complaints

6,738 consumer complaints on file.

#11462222April 26, 2022
ENGINE
The engine caught fire while driving. The entire vehicle was engulfed in flames as a result. Total loss of vehicle.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11462245April 26, 2022
ENGINE
The contact owned a 2019 Hyundai Tucson. The contact stated while driving approximately 55 MPH the vehicle started smoking and overheating. The contact was able to pull over safely. There were no warning lights on the instrument panel. Once the vehicle stopped the doors were automatically locked. The nearby drivers notified the contact of the fire under the vehicle. Once the contact exited the vehicle, the engine was destroyed by the fire. The inside of the vehicle was still functional. The state police arrived on the scene; however, a police report has not been obtained. The fire department also arrived and extinguished the fire. The vehicle was towed to a wrecking yard. The manufacturer was not notified of the failure. There were no injuries or medical reports. The approximate failure mileage was 40,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11462280April 26, 2022
ENGINE
The contact owns a 2015 Hyundai Tucson. The contact stated while driving approximately 50-55 MPH, he heard abnormal sounds coming from the engine. There was no warning light illuminated. The vehicle was taken to the dealer who informed the contact that the vehicle could not be repaired under an unknown recall as the VIN was not included. The contact stated that the failure reoccurred while driving. The vehicle was taken to an independent mechanic several times where it was diagnosed that the engine was consuming an excessive amount of engine oil. The independent mechanic advised the contact to bring the vehicle back after 1,000 miles. The vehicle was taken back to the independent mechanic where the failure was diagnosed as an engine combustion failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 126,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462186April 26, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2015 Hyundai Tucson. The contact received notification of NHTSA Campaign Number: 22V056000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact was concerned about the vehicle catching on fire while the vehicle was parked or while driving. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461870April 23, 2022
POWER TRAIN
Powertrain issue. Multiple times the after stopping the engine revs for a few seconds and then the vehicle will lurch forward. It acts like the CVT transmission has a delayed response to the accelerator. The condition comes and goes and sometimes it happens multiple times in the same trip.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461883April 23, 2022
ELECTRICAL SYSTEM
Door actuators are not working so the locks only work on two of the five doors. Safety and security of the passengers is at risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461637April 21, 2022
POWER TRAIN
Tucson Hybrid SEL Conv Vehicle made whining noise, slow take off, gears seem not to shift. Dealer service department said it needs a new transmission. Vehicle was 8 weeks old when starting to have issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461716April 21, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2015 Hyundai Tucson. The contact received notification of NHTSA Campaign Number: 22V056000 (Services Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and referred the contact to the dealer. The contact stated that the brake pedal did not respond as designed when depressed. The failure mileage was approximately 73,500. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461511April 20, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2015 Hyundai Tucson. The contact received notification of NHTSA Campaign Number: 22V056000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The dealer had been notified of the issue and confirmed that parts were not yet available. The contact was denied a loaner vehicle upon request. The manufacturer had been notified of the issue and provided the contact with a case number. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461565April 20, 2022
ENGINE
While climbing the hill on Highway 5 south, the engine RPM dropped so I was moving the car to the shoulder, and while moving, black smoke came out of the engine hood and stopped the car on the shoulder, and then, the fire began to rise under the engine hood. An insurance company investigation determined all losses. Geico Claim #0547433700101042
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11461335April 19, 2022
ENGINE
2012 HYUNDAI TUCSON Bought it used, 1 prior owner ~50K, very clean. Since is VERY well maintained (incl. oil changes). Periodic engine light off & on for no reason. NO other probs, no oil leaks EVER. All recalls done. Dealership checked 11/2021 when doing recall, didn't document, it's "a short in wiring", "expensive to fix" & blamed "not tightening gas cap"?! THEN...On freeway with no warning light, a loud "bang" noise heard, vehicle began shaking. Initially felt like flat tire, barely able to control, lost power but able to steer off highway, engine died. VERY, VERY dangerous situation in heavy traffic. During tow to dealership, found # to national recall center who assigned a case number & was told "it's being escalated nationally..a corporate case worker (CW) will call in 3-5 days". Told "tell dealership to give loaner car". No loaners b/c LONG waiting list. Corporate requested multiple exams & photos from dealership in search of "engine sludge" (shift blame technique "poor maintenance") none was found. Engine pictures pristine (per dealership) "like a new engine". Corporate even requested 1st owner records!? Diagnosis:"catastrophic engine failure" due to bearing failure, estimate ~$7K+ for new engine. Corporate offer: 80% of engine replacement cost w/parts warranty (1 yr/12K), no loaner car unless delay due to backorder. Owner gets to counter offer or discuss w/ CW whose role (apparently)is to negotiate w/owner. 3 wks, never rec'd call from anyone. Hrs, days, wks spent chasing elusive CW. "Cust. Care" answers "hello, what's VIN & mileage?". Forced to repeat same story over & over, finally learned CW out on PTO, no one reassigned (someone slipped w/ "we are SOO busy here"). Finally reached CW. Call #1: nice guy. Call #2: lied, blamed dealership, mean, shaming, told to quit calling, wasting HIS time. Take it or leave it on 80/20 deal to replace w/another Theta II (aka we never fixed our prob) engine. NEVER BUY HYUNDAI! SOMEONE COULD'VE DIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461351April 19, 2022
STRUCTURE:BODY
Passenger rear door will not open from inside or outside. no damage or accident has occurred. door just quit opening.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461353April 19, 2022
ENGINE
1. The engine lost oil without giving any warning. 2. Vehicle stopped in traffic and could not restart. 3. Yes (an independent service center). 4. Yes (others) the oil pump in the engine stopped working). 5. No warning light.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461394April 19, 2022
UNKNOWN OR OTHER
On April 18th at 1:58pm I had just dropped off a passenger then proceeded to stop sign at a complete stop I heard a loud boom like a gunshot I was in the state of shock then I started hearing glass fall all over my car so I got out of my car to see what was the loud boom I noticed that my entire sunroof was shattered it was so scary because I normally would have the shade open but something about that day told me not to open the shade because of I would have it would have been an ugly sight for me and other vehicles as I was about to merge into traffic it could have been tragic I’m devastated
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461188April 18, 2022
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Passenger door has to be forced open when unlocked. Once opened the door works fine. Door works fine from inside. This is a safety issue because if n an accident happens and can't get in the driver's side, rescue workers couldn't get into the passenger side. I've read many customer complaints for the same issue with all doors. This should be a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461203April 18, 2022
ENGINE
I helped my daughter buy a used 2019 Hyundai Tuscon with 42K miles since she was going to med school and needed reliable transportation. At 62K miles the engine failed. The engine stalled in the middle of the highway and she was in the middle of the highway for some time before she could restart the engine. She was nearly rear ended. The dealer she brought the car back to said there was no oil in the engine despite the fact that she had the oil changed two months before this incident. There have been many problems with the Hyundai "Theta II" and 2 liter GDI engines that were supposedly fixed and there was a class action lawsuit on Hyundai Tuscons up to 2016 which was well publicized. This car has a 2 liter engine (which is all I know). It does not appear that Hyundai has fixed their engine problems since I believe this is the same problem as before. I am filing this complaint in my daughetrs behalf since she has to take her medical boards in one month. It is bad enough that her car has been tied up for 3 months and she has to transport her husband across town twice a day.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461043April 17, 2022
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
The rear doors on both driver and passenger side will not open. They will not open from the outside or inside. This is a safety concern since I have children in car seats. I am not able to secure my children in their seats. My children are not able to exit my vehicle safely. If I were to be in a collision, first responders would not have access to my children. This is not the first Hyundai Tucson to have this problem as from further research, hundreds or owners have complained of this exact problem. Someone should be held responsible and accountable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460980April 16, 2022
ENGINE, UNKNOWN OR OTHER, FUEL/PROPULSION SYSTEM
My 2017 Hyundai Tucson refuses to accelerate after a complete stop at a traffic light, or just refuses to change gears after making a turn, or simply just lose power although on cruise control while drive on the freeway. I have reported the issue several times to Hyundai and the dealership, it seems that nothing can't be done and Hyundai is not taking my concerns seriously. I am not afraid to drive the car since I have a long commute to work, I escape several accidents before because the other drivers were cautious and kind enough when they notice that my car couldn't accelerate. Drivers have blown the horn at me on the highway because the car refuses to accelerate or change gear while I am driving. I can press the gas pedal all the way down, still nothing. When I press the gas pedal down, the engine start shaking and making a weird noise while the car still not accelerating or changing gears. I also notice that I am burning more fuel than expected, and I always get below the average for typical MPG. I personally consider this car is unsafe to drive, and I am strongly thinking about trade it in.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460874April 15, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2015 Hyundai Tucson. The contact received notification of NHTSA Campaign Number: 22V056000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The dealer had been notified about the recall and confirmed that parts were not yet available. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460931April 15, 2022
ENGINE
The contact owns a 2014 Hyundai Tucson. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with a solenoid failure. The vehicle was then taken to an independent mechanic who diagnosed that there were metal shavings in the bottom of the engine and related the failure to an unknown recall. The vehicle was then taken to another dealer, Clay Cooley Hyundai Mesquite (16230 Lyndon B Johnson Fwy, Mesquite, TX 75150) who diagnosed that the engine needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure but declined the engine replacement due to a mileage discrepancy with the dealer that sold the vehicle. The manufacturer informed the contact that the vehicle was impacted by the following Manufacturer Service Campaigns: 953 ECM and Cluster Update - Engine Monitoring Logic Product Improvement and 958 Canister Inspection and Auxiliary Canister Kit Installation. The failure mileage was 102,858.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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