Hyundai Tucson Complaints

6,738 consumer complaints on file.

#11467830June 6, 2022
ENGINE
The contact owns a 2017 Hyundai Tucson. The contact stated while driving 45 MPH, the vehicle stalled with the oil warning light illuminated. Upon restart of the vehicle, the contact heard an abnormal knocking sound coming from the engine. Due to the failure, the contact had the vehicle towed to the dealer where it remained in their possession. Upon investigation, the contact discovered that the VIN was included in NHTSA Campaign Number: 21V727000 (Engine). The contact was informed that the parts would be ordered for the repair; however, he was recently informed that parts may not be available until October 2022. The manufacturer had been notified of the issue and the contact was informed that he would receive a call back; however, the contact had yet to hear back from the manufacturer. The vehicle was not repaired. The failure mileage was approximately 55,600. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467862June 6, 2022
POWER TRAIN
Transmission can lurch forward or hesitate, shudder when accelerating from a stop. More problematic is the extreme vibration/shuddering of the car when in stop and go traffic. It is so severe passengers are actually thrusting back and forth in their seats. First occurrence was at 23,000 miles when a warning light came on saying, "transmission running high, pull over while driving in traffic." At the time I was driving in moderately heavy city traffic for about 20 minutes. Hyundai service reported they could not duplicate the problem, and no codes found in any system, so no repairs performed. Was informed service mechanic that this can happen in extended traffic. However, I had not been in extended traffic. I continued to experience other issues as noted above and when complained about them was told there was nothing wrong with the car, it just had some quirks with the transmission, nothing that needed repair. Recently my driving has changed from city to interstate driving and starting about 5,000 miles ago, the severe shuddering/vibrating happens when traffic is tied up on interstates. The car has not been overheated by hot weather or extended driving as suggested by the service center. When I took it back in for servicing I was informed there was a "dry and wet" type of transmission in the 2016 Tucson's, and I had the dry one which is problematic. Again, the mechanics were unable to duplicate the problem, and said there was nothing they could do to fix the car as it was inherent in this transmission. They suggested I contact Hyundai and ask for the transmission to be replaced as it was still under warranty. Current mileage is 39,000. I have contacted hyundai but they insist, I must take it back to the dealer so they can "duplicate the problem and repair it. It has been and continues to be very frustrating trying to deal with hyundai. I do not feel safe driving long distances in the car and consider it to be a safety concern. Please advise. Thank you, Ellen
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467890June 6, 2022
UNKNOWN OR OTHER
On May 27, 2022 I started my car in the parking garage at work. The engine stuttered slightly but recovered. After I left the garage and accelerated I found that the car would not rev past 3000 rpm. At 3000 rpm the car began to lose power. It would recover when you backed off of the accelerator. This issue continue for the 27 mile trip from work to home. I restarted the car once I reached home and it was okay. I have tried to recreate the issue and it has not happened again. I took the car in for service and Hyundai dealership could not find any issue or recreate the problem. I am attaching the service invoice. I did find other 2022 Hyundai Tucson owners reporting the same issue in online forums so thought it best to provide info to both the NHTSA and Hyundai USA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467616June 5, 2022
POWER TRAIN
transmission stutters on light acceleration from a rolling stop or after slowing for a turn and then speeding up. It feels like it is jumping between gears. I can recreate it by slowing from 50 mph to 40 mph (you can feel it downshift at or near this speed) and gently accelerate back to 50 mph. The car 'bucks' until it gets fast enough to shift. I can put the car in "manual shift" (it is an automatic transmission) and this doesn't happen. That makes me feel it is a computer shift control issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467457June 4, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
Recalls for my model
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467476June 4, 2022
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
My 2016 Hyundai Tucson has repeatedly had a major safety issue when one of the doors will suddenly completely stop working. One day a door will work fine, and after no accidents, impact, or any other known factor, the door is completely unable to be opened. The handle operates as intended, but the door itself does open. In the 4 years I have owned my car, I have had to repair 6 instances of this problem (2 of the doors having this issue again after initial repair). This issue includes my driver side door, where I have had to crawl through the car to get out. Apparently this is a known issue impacting a large amount of Hyundai Tucsons. This is obviously a major safety issue. If these doors cease operation for seemingly no reason due to some poorly designed / manufactured component, I can’t imagine they could withstand any sort of vehicle collision / accident. I hesitate to imagine a situation where someone is in some sort of collision and need to escape a burning vehicle / pull a child out of a vehicle and their doors do not work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467351June 3, 2022
ENGINE
As part of Hyundai's class action lawsuit settlement, Hyundai promised to fix defective engines reporting the P136 error code and provide alternative transportation until the vehicle's defective engine is fixed. Instead I am without a car because Hyundai corporate claims they are "too busy" to fix it. For three weeks, Hyundai corporate has known that the engine of my 2015 Hyundai Tucson has reported the P1326 error code, and has been sitting at Key Hyundai at 4660 Southside BLVD; Jacksonville, Florida. Hyundai has refused to provide us with a loaner car, or authorize us to get a rental car, as required under the class action settlement, under the basis that the inspection has not yet been performed on the vehicle. When we asked for them to help find another dealership to inspect the vehicle, or any other assistance they could provide with alternative transportation, they refused. Hyundai assigned us a case manager, Ricardo (case number 19759747), who has repeatedly lied to us, and refuses to return our calls. For example, he claimed that he called the dealership to try to help us, even though the dealership reported no such call in their records and Hyundai confirmed that they did not have this call in their records. Hyundai refuses to assign anyone else to help with this matter. We have been calling Hyundai almost every day for three weeks and they have provided no assistance whatsoever. The constant theme has been to "sit and wait". I am requesting your office to help so that other Americans are not victimized by Hyundai. Hyundai promised to make the victims of their defective engines whole, and yet instead have vehicles subject to the class action lawsuit sitting around for weeks, and refuse to provide any assistance whatsoever with alternative transportation. Americans could lose their jobs and be forced into financial insolvency because of Hyundai not honoring their settlement agreement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467367June 3, 2022
UNKNOWN OR OTHER
Remedy for recall 22V056000 is still unavailable after 4 months. Requesting expedited fix for issue. Extended time to develop repair means the vehicle must remain parked outside the garage for longer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467193June 2, 2022
ENGINE
The contact owns a 2014 Hyundai Tucson. The contact stated that upon checking the oil, the oil level was very low. The check oil light was illuminated. The vehicle was taken to the local dealer and was diagnosed with excessive oil consumption. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 79,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467157June 2, 2022
AIR BAGS
The contact owned a 2022 Hyundai Tucson. The contact stated that while driving approximately 40 mph when a semi-truck failed to slow down with traffic and crashed into the rear passenger side of the vehicle. The side air bags failed to deploy. The contact had bruising on their body and the passenger had injuries to their head and bruising to the body. Medical attention was needed. A police report was filed. The vehicle had been towed and deemed totaled. The semi-truck was damaged as well. The dealer was not made aware of the failure. The manufacturer was not made aware of the failure. The approximate failure mileage was 14,670.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11466894June 1, 2022
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Driver Side door no longer opens from the outside after it has been locked. Rear Driver Side door no longer opens from the inside or outside handle. Seen numerous reports and accounts online report this same issue. I have a 6 month old child and cannot have the doors on my car not opening.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466943June 1, 2022
ENGINE
An oil change was done and part of the transmission pan overflowed and then engine failed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466955June 1, 2022
ENGINE
2017 HYUNDAI TUCSON. CONSUMER WRITES IN REGARD TO PREMATURE WEARING OF THE CONNECTING RODS IN THE ENGINE. THE CONSUMER STATED THE VEHICLE WAS TAKEN TO HAVE RECALL 21V727. THE DEALER INFORMED THE CONSUMER THE RECALL INSPECTION WAS COMPLETE AND PASSED. AFTER THE INSPECTION THE VEHICLE BEGAN TO EXPERIENCE RAPID OIL CONSUMPTION. THE VEHICLE REQUIRED OIL REPLACEMENT EVERY 1,500 MILES. THE CONSUMER REQUESTED TO HAVE THE ENGINE REPLACED WITH NO COST TO THE OWNER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467030June 1, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2014 Hyundai Tucson. The contact received notification of NHTSA Campaign Number: 22V056000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The dealer had been notified of the issue and confirmed that parts were not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467052June 1, 2022
ENGINE
I have owned the car for 5 months. But have had the ability to drive it for four and a half of them. This vehicle has put me and my family at serious risk multiple time. The first incident my car would not accelerate when I drove onto the highway and it would constantly stutter when I would attempt to accelerate again causing a truck to almost rear end us. The following day my vehicle had a hot engine temp. I pulled over on the highway to an empty antifreeze tank. Refilled it multiple times to only have it empty out and completely shut off while we were driving! Took it to the dealership where it took them 2 weeks to return it. When I asked what the problem was they said they don't know they just replaced it. 3 weeks later ( 5/28/22) while driving back from an event the car starts making a clunking sound and shuts off on me 3 times on my way home with my 9 and 7 year old in the back. Thank goodness it wasn't on the highway! It's now 6/1/22 and I still haven't heard anything about my vehicle! This death box has put my family at risk 5 times. I would strongly advise against buying it! The manufacturer could care less. Luckily the lemon law protects them against people who's lives are constantly put at risk while driving there vehicle!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466748May 31, 2022
ENGINE
While taking my children to school my check engine light came on and then a knocking sound started from the engine bay and a hesitation almost to the point of a stall began to happen. I have spoken to a couple of mechanics and they said the engine will need to be replaced. We do not have a Hyundai dealer less than 1 hour away so I have spoken to other certified mechanics first before having the vehicle towed due to the cost of towing. This is an exact match to the issue reported in NHTSA Campaign Number 21V72700 but Hyundai does not have the VIN for my vehicle listed in the recall campaign. The vehicle has 93,000 miles on it and they will not honor the 10 year/100,000 mile warranty due to me being the second owner and no recall issued for my VIN so I am out of a vehicle and no way to get it repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466638May 30, 2022
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Both back doors will not open from inside or outside. Very dangerous safety concern
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466501May 28, 2022
ELECTRICAL SYSTEM
Driver side window will not go down. It’s stuck.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466185May 26, 2022
STRUCTURE:BODY:DOOR
Rear right door stopped opening from inside and outside just over a month ago. Two weeks ago front passenger door started to not be able to be opened. To not be able to safely exit a vehicle is a tremendous safety concern....in an accident , in another emergency situation, if vehicle caught fire, etc. Which door will not be operable next? How can my elderly, disabled family member safely ride in this vehicle and get safely out? Will I need to drive to a fire department to get doors cut open? (this actually is my go-to safety plan at this point) We took to our Auto repair, they also could not open these doors. There are no dash warnings of doors being compromised. The vehicle was not in any accident incident. Internet searching reveals this to be a widespread problem with the Hyundai vehicles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466236May 26, 2022
ENGINE
The contact owns a 2017 Hyundai Tucson. The contact stated while reversing the vehicle, she heard an abnormal noise and the check engine warning light was illuminated. The contact stated that the vehicle stalled and seized. The contact was able to restart the vehicle but the abnormal sound progressed. The contact stated she shifted into neutral and with the assistance of her son and boyfriend pushed the vehicle back to her residence. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the engine replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 21V727000 (Engine) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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