Hyundai Ioniq 5 Complaints

1,350 consumer complaints on file.

#11746346June 24, 2026
ELECTRICAL SYSTEM
During routine driving, the vehicle suddenly displayed an electrical system. Error code followed several minutes later by a 12-volt battery error. The vehicle was stopped and turned off. When turned back on all warnings disappeared and vehicle was returned to service for approximately 3 MI before warnings appeared again. Vehicle was then parked as it entered limp mode with a maximum speed of 11 mph. manufacturers roadside assistance was called and arrived to jumpstart the 12-volt battery which resulted in the vehicle turning on but not charging despite sufficient charge in the high voltage battery. Vehicle was stranded in a secure parking lot after hours with Windows unable to be closed and doors unable to lock. The vehicle is immobilized due to being unable to put the vehicle into neutral to move it to a suitable location for a tow. Vehicle was certified by dealership as a certified pre-owned vehicle approximately 45 days ago. All listed recalls have been checked and no undue stress has been placed on the vehicle since purchase. Vehicle stranded to adults and one toddler in 80 plus degree heat without any ability to remove the car to a safe location or secure transportation to an appropriate business.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11746191June 24, 2026
UNKNOWN OR OTHER
The vision panel, located between the windshield and the moonroof, exploded and shattered into a ton of pieces. There are a multitude of fractures throughout the panel and the edges of the panel are falling apart, exposing the wiring underneath.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11745720June 22, 2026
ELECTRICAL SYSTEM
3/31/2025: New Vehicle leased. 11/24/2025: 12V battery failure. Battery replaced by dealership. 4/22/2026: 12v battery failure. Battery replaced by dealership. 6/7/2026: ICCU failure. Car cannot charge 12v battery. Car in “limp” mode - cannot drive faster than 40 mph while on highway. Fortunately was able get car to safe location to be towed. All three instances appear to be due to the same engineering flaw in the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11745637June 22, 2026
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
1. What component failed, and is it available for inspection? The Integrated Charging Control Unit (ICCU) failed. The vehicle is currently at the dealer's service center, so the failed component is available for inspection upon request. 2. How was your safety or others' safety put at risk? After parking and re-entering the vehicle following a grocery stop, the vehicle displayed "Check Vehicle Electrical System" followed by "Check Vehicle Power Supply" warnings. This occurred without warning while the vehicle was in normal use, and the vehicle had to be towed since it was no longer driveable. The sudden, unannounced failure of the electrical/power system created a risk of being stranded in traffic or in an unsafe location had the failure occurred while driving rather than while parked. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes. The vehicle was towed to the dealer's service center, where the Hyundai-certified service technician confirmed the ICCU failed and informed us it needs replacement. 4. Has the vehicle been inspected by the manufacturer, police, insurance representatives, or others? The vehicle has been inspected by the dealer's Hyundai-certified service technician, who confirmed the ICCU failure. No additional inspection by Hyundai corporate, police, or insurance representatives has occurred at this time. 5. Were there any warning lamps, messages, or other symptoms prior to the failure, and when did they first appear? No warning lamps or messages appeared prior to the incident. The first symptoms were the "Check Vehicle Electrical System" and "Check Vehicle Power Supply" messages, which appeared suddenly upon re-entering the vehicle after a grocery stop, approximately one week after purchase (used) at roughly 8,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11745529June 22, 2026
WHEELS
Car has worn down both rear tires to wires and dealer has said alignment is way out and could be suspension issues. Checked recalls and don’t see any but it’s clear there is a serious issue as these tires should have worn like this
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11745243June 19, 2026
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
This is an EV . We use the regenerative braking to slow down. This car has both a front and rear dash cam. The car is about two and a half years old and has about 20,800 miles. We were approaching a red traffic light with several vehicles stopped in front of us. My partner was driving and had slowed to 8 mph, with her foot off the accelerator, advancing slowly towards the car in front of us when the vehicle experienced unanticipated, rapid acceleration. With quick reflexes, she was able brake hard and avoided a collision. Ten minutes later she was parking at our house, going 4 mph and it did it again, coming within four feet of the building. Neither time was she touching the accelerator, but the car accelerated like the accelerator was pressed to the floor. This is very dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11744555June 16, 2026
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST
The driver attention warning feature is defective and often requires you to take your eyes off the road and stare at the DAW sensor in order to eliminate the car's constant "attention" warnings. Even while looking straight ahead while driving, the DAW is often erroneous and will disengage safety features (e.g., lane keeping assist, adaptive cruise control, etc.) because the DAW erroneously thinks that the driver is not paying attention. As another example, if you are driving uphill/downhill or on a curved road and are looking at the road ahead of you at a slight angle, the DAW will erroneously report that the driver isn't paying attention. The system will then disable the cruise control and lane keeping assist, creating a hazardous situation. Alternatively, the driver can look DOWN (not looking at the road) at the DAW sensor and stare at it until the car reacts. This takes your eyes off of the road and creates hazardous situations. As someone who wears prescription glasses, the problem is even worse. I cannot set a comfortable seat/steering wheel configuration where the DAW can "see" through my prescription glasses. If I want to drive in my normal position, I either need to take my glasses off or turn off the safety features (e.g. lane keeping assist and adaptive cruise control) in order to drive. Hyundai is well aware of this problem and it exists across much of the Hyundai and Kia platforms. Dealerships say that the car is working as intended. In reality, the defective DAW system creates more risk and contributes to a significantly less safe ride (as I'm constantly taking my eyes off the road to stare at the darn sensor).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11744328June 15, 2026
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
On June 13, 2026, my 2024 Hyundai Ioniq 5 experienced a sudden and dangerous propulsion failure while in active motion. The vehicle had approximately 9,447 miles on it and was at 58% battery charge at the time of the incident. The vehicle was leased in January 2025 and has been serviced exclusively at the Hyundai dealership. While driving with two occupants, the vehicle abruptly lost all ability to accelerate. The dashboard displayed a critical warning: “Stop vehicle and check power supply” along with a red battery icon. This failure occurred without warning and immediately placed us in danger of being struck by surrounding traffic, as the vehicle could no longer maintain speed or respond to throttle input. I was able to coast the vehicle off the roadway. Shortly after stopping, the vehicle issued an additional warning stating that auxiliary functions were draining the battery. Within moments, the vehicle shut itself down completely. This left both occupants stranded in extreme heat (over 100°F) with no air conditioning, no ventilation, and no ability to restart or power the vehicle while waiting for rescue. This created a serious risk of heat-related medical distress in addition to the initial roadway hazard. The vehicle’s complete loss of propulsion followed by a full electrical shutdown represents a severe safety defect. At no point should an electric vehicle with more than half a charge and fewer than 10,000 miles lose propulsion during active driving or shut down all systems while occupants are inside. This incident posed a significant risk of collision, injury, or heat-related harm. I am requesting that NHTSA investigate this failure mode, as it may indicate a broader defect affecting the propulsion or battery management systems of the Hyundai Ioniq 5. The vehicle is currently at the Hyundai dealership undergoing diagnostics and they confirmed they had difficulty jumping it to move it from where the tow truck had parked it on arrival.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11744325June 15, 2026
ELECTRICAL SYSTEM
ICCU failed with a pop sound in the evening. Next morning, on my way to the dealership, car started fine, alerted me about the “check electric vehicle system”, but drove fine for about a mile. Then the car came to a crawl mode, refusing to go over 20mph and stopped completely with out any indication. Luckily, I was in a quiet neighborhood and was able to steer the car to the curb safely.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11744301June 15, 2026
ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING, ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING:SOFTWARE
An AVRIDE vehicle made a right-hand turn from a middle lane. It did not use the appropriate lane for right-hand turns.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11743803June 12, 2026
ELECTRICAL SYSTEM, ENGINE
Component that failed: High-voltage main battery pack assembly and associated electrical architecture. The vehicle and the component are currently located at my home and are available for inspection upon request. Description of Incident & Safety Risk: While attempting to drive the car and when connected to the vehicle to a standard charging infrastructure, a catastrophic internal failure occurred within the high-voltage system (Diagnostic Trouble Code P1AA600). Upon attempting to plug the vehicle in, active electrical arcing and physical sparks emanated from the high-voltage architecture. This structural manufacturing component defect presents an immediate, severe, and active fire and safety hazard to the occupants, the vehicle, and any surrounding property. The vehicle is currently completely un-driveable and unsafe to connect to any power grid. Dealer Confirmation & Inspection: The vehicle was driven to a certified manufacturer dealership service center. A certified dealership technician formally inspected the vehicle, reproduced the fault, and explicitly documented the active electrical arcing and sparking coming from the high-voltage pack in the official service records. The vehicle history was also escalated to the manufacturer's executive consumer affairs team, who acknowledged the intake statement but refused to authorize a remedy or repair. Warning Symptoms: There were no long-term warning lamps or prior symptoms leading up to the structural breakdown. The high-voltage system failure occurred suddenly and catastrophically, immediately triggering a critical malfunction indicator on the dashboard cluster at the time of the failure.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11743614June 11, 2026
ELECTRICAL SYSTEM
I am writing regarding a very serious and frightening safety incident involving my 2024 Hyundai IONIQ 5. While driving through a busy intersection in California, the vehicle displayed the warning message: “Stop vehicle and check power supply.” Within approximately one minute of that warning appearing, the vehicle completely lost power and became inoperable in the middle of the intersection. The shutdown occurred without warning and created an extremely dangerous situation. The vehicle’s hazard lights would not function because the car appeared to be entirely without power. Traffic continued moving around me while I was stranded in the intersection, and I genuinely feared that another vehicle could collide with me. I ultimately called 911 because the situation was unsafe and I could not move the vehicle. Police responded and directed traffic until the vehicle could be towed. Hyundai dealership had the vehicle for 22 days and diagnosed it as a faulty ICCU (Integrated Charging Control Unit) which they replaced for no charge. This incident has caused me to lose confidence in the safety and reliability of this vehicle. A complete loss of propulsion in active traffic — especially accompanied by failure of the hazard system — is an unacceptable safety risk. I no longer feel safe driving this vehicle. Hyundai of America would not let me cancel the lease early due to safety concerns.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11743216June 10, 2026
SERVICE BRAKES, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
OnXXX, as we approached what I call the 6 o’clock position of a round-about in [XXX], we had braked almost to a full stop (0-5 mph) to wait on the car ahead of us to enter the round-about when we felt increasing movement. Despite braking, to wait on that car, our car with increasing speed started shoving that car into the circle. Fortunately, he was able to drive away from us, but that car had been damaged on the back and right side. With that obstacle out of the way, our car rapidly and exponentially increased speed - all while we were fully braking. Two witnesses said they saw our brake lights as we sped along. We hit the curb as we approached the 12 o’clock exit, and that turned us so that we crossed both lanes of the road and headed towards the far sidewalk and storefronts. When we hit that curb it pushed us diagonally to face the street again. Hard to estimate but we must have been doing 50 mph when we hit a very large brick planter and we finally were wedged to a stop when we slammed in between two vehicles parked parallel to the sidewalk. The motor ran for a few seconds after we stopped, and finally quit on its own. We KNOW the brake was applied the whole time; there were no visual or audible alarms from the car as we entered “UNINTENDED ACCELERATION”. Despite the incredibly strong impact (our car has been deemed totaled) the front air bags did not deploy. Only the driver’s side curtain deployed. The bumper of the parked transport van on our front left was damaged, and the small SUV on our front right was deemed totaled. No people were in those two parked cars; the first car was hit at the initial slower speed so those people were not injured. By some grace, no pedestrians were in our path or they would surely have been killed. The driver of our car (my husband) was miraculously not injured, but CT scans and x-rays showed I had several contusions and a fractured tibia that will require surgery due to brake, propulsion, no air bags. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION AC
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11742634June 8, 2026
ELECTRICAL SYSTEM
I received a warning on the screen that said "Stop vehicle and check power supply". Later I got a different message about the 12V system. I checked the error codes with an android app and got error codes P1A90 and PPOC17.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11742619June 8, 2026
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
When I started the car at 10pm , a loud pop was heard and warning lights on the dashboard indicated an electrical problem. I turned off the radio and anything extra that could use up power; during the next 45 minutes I took surface streets instead of the freeway to drive 22 miles back home and speed was limited to 40 mph. The next day the same warning lights were on the dashboard and speed was limited to 20mph; car lost power after 1 block. Car was towed to the dealer, where an ICCU failure and blown fuse in the engine was diagnosed by dealership and replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11742265June 5, 2026
ELECTRICAL SYSTEM
ICCU failure. Car slowed ona busy street. Inspected by dealership service and confirmed ICCU failure. The pop sound and then check electrical system warnings.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11742256June 5, 2026
ELECTRICAL SYSTEM
While attempting to operate my 2025 Hyundai Ioniq 5, the vehicle abruptly displayed a 'Check Electric Vehicle System' warning accompanied by a critical red master service light on the dashboard. A diagnostic scan via the factory Bluelink app revealed a hard fault code: DTC P1A9096 (ICCU / DC-DC Converter malfunction). This failure occurred under 7,000 miles, following a previous total 12-volt battery system failure a month prior. Driving the vehicle with this specific code puts the driver at immediate risk of 'Turtle Mode' or a sudden, total loss of motive power while in motion. Living in a mountainous region where the primary thoroughfare (Highway 17) lacks shoulders, an unexpected power failure presents an extreme, unreasonable highway safety risk to myself and surrounding traffic. The vehicle had to be flatbed-towed to a dealership for an entirely new ICCU assembly
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11742214June 4, 2026
FUEL/PROPULSION SYSTEM
Car has only 3307 miles and incurred a DTC P1A9096. This meant the vehicle only had power from the 12 volt battery, not traction battery. Luckily, the event happened 3 miles from home and we were able to just make it. Next day upon calling for flatbed tow service, the car generated an additional DTC P05616. 12 volt battery was exhausted and nothing functioned on the car. Had to then call for a different tow truck with dollies. The failure of the ICCU (Integrated Charging Control Unit) was a cause for recall on earlier year's models. This is a major safety issue as failure of the ICCU leaves you stranded with an inoperable vehicle where you cannot even lock the doors. Currently, the vehicle is at the dealer (Lithia Hyundai of Anchorage) for repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11741733June 3, 2026
STEERING, LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST
While using Highway Driving Assist/Lane Following Assist on Interstate highways, lane markings frequently disappear on overpasses and in construction areas. When this occurs, lane-centering assistance silently disengages. The only indication is a small dashboard icon changing color. There is no audible warning, steering wheel vibration, or other prominent alert. The vehicle may begin drifting before the driver realizes steering assistance has been lost. Observed repeatedly on Massachusetts highways, including I-495 and I-290. This creates an unexpected and serious safety issue, potentially resulting in an accident. I had this happen during a recent trip, and multiple times the car wandered towards an adjacent lane. It caused me to lose confidence in the system, and to maintain constant vigilance, gripping the wheel tightly at all times. Had I not done so, I’m sure I would have had an incident. Who watches the dashboard all the time? The driver's eyes are supposed to be on the road ahead, especially when approaching an overpass. Had they incorporated an audible or tactile alert, this would have greatly increased the driver’s awareness and potentially avoid a crash. Since the system obviously knows when it has disengaged, it would be a simple matter to implement this. My preference would be steering wheel vibration.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11741640June 2, 2026
ELECTRICAL SYSTEM
I pulled my car out of the garage and proceeded to drive up the street. I suddenly heard a weird sound and an emergency warning appeared on my dashboard stating to check vehicle electrical system. I immediately stopped the car and returned it to the garage. Upon turning the car on a second time to check the message a second message appeared saying “stop vehicle and check power supply”. I called Hyundai for a tow truck to have the vehicle towed to the dealer. When I turned on the car to back it out of the garage it got halfway out and the entire system shut down making everything inoperable including flashing emergency lights, windows etc. there was very little time between the warning light going on and the car becoming inoperable. The dealer diagnosed a failure of the ICCU system which has been reported for several years. A quick Google search reveals that many Ionic owners have experienced this failure. I was incredibly lucky that this occurred within a block of my house. The previous night I was driving home on the LA freeways. Had this failure occurred at night on the freeway it could have been life threatening as there is very little time to get to safety and the hazard lights and all electronics become useless. The dealer said that they will be replacing the ICCU system with a better one. If that is the case then why wasn’t this car recalled and the ICCU replaced?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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