Honda Passport Complaints

1,683 consumer complaints on file.

#11601040July 10, 2024
ELECTRICAL SYSTEM
The rear view camera is all red and blurry..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599704July 7, 2024
ELECTRICAL SYSTEM
The vehicle suffered an electrical failure while driving (55-60mph). During this electrical failure the engine shut off, had no power steering or brakes, and had to get the vehicle off the road and stopped under these conditions. After getting the vehicle stopped, the vehicle would not restart and vehicle ultimately had to be towed to a Honda dealership for diagnosis and repair. This has happened twice, (XXX) and (XXX), since an Electronic Control Unit (ECU) and wiring harness were replaced under a warranty/recall/known defect on (04/12) at Gwinnett Place Honda in Duluth, Georgia. The first attempt to diagnose and repair this issue at Autonation Honda in Columbus, GA didn't uncover any error codes and the issue could not be reproduced so no actual repairs were made. The vehicle is now sitting at Honda in Albany, GA awaiting diagnosis and repair for a second time. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595623June 20, 2024
VISIBILITY/WIPER
I have a honda passport 2023 that I bought 6 months ago. I was parking into my driveway when suddenly heard a strong noise coming from the back. I looked through my rear mirror and saw all my back windshield shattered without any object hitting it, I'm glad I wasn't driving on the fwy or my son wasn't in the back seat. I reported to honda dealer and even do they agree to do a one time no cost replacement due to low mileage. They said they haven heard any cases of this safety manufacture defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591950June 1, 2024
FUEL/PROPULSION SYSTEM
My vehicle is currently subject to recall 23V-858. I never received a recall letter. I am currently an active duty service member attempting to have my vehicle shipped to Hawaii in conjunction with a PCS. The government will not ship my vehicle until Honda provides me with a letter confirming that there is currently no fix for 23V-858. Can you please help me get something from them ? I have already contacted several local dealerships as well as their corporate office and no one will help me. Thanks !
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591000May 28, 2024
VISIBILITY
The contact owns a 2021 Honda Passport. The contact stated that while after parking the vehicle in a garage and attempting to depress the button to collapse the side view mirrors, the function failed to operate. The contact took the vehicle to the dealer to have the wires replaced. The contact stated that shortly after the repair, the failure recurred. The contact returned the vehicle to the dealer and was informed by the dealer that the vehicle was repaired. The contact referenced NHTSA Campaign Number: 23V174000 (Visibility) however, the VIN search found that the recall was not associated with the failure. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The vehicle was not repaired. The failure mileage was approximately 28,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590010May 21, 2024
ENGINE
The contact owns a 2019 Honda Passport. The contact stated that while stopping at a red traffic light, the vehicle inadvertently lost motive power, after which the vehicle was able to be restarted. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to determine the cause for the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 60,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589604May 20, 2024
FUEL SYSTEM, DIESEL:DELIVERY:FUEL PUMP
I contacted my local Honda dealership on May 20, 2024 and was told that there are no parts available to address and correct this recall (NHTSA Recall Number: 23V-858), and that American Honda Motor Co., Inc. has stated that there would be no parts available "until late this year." This is a safety issue that, should failure occur during vehicle operation and/or in motion, would render the vehicle instantly inoperative. American Honda Motor Co., Inc. should immediately expedite the manufacture, shipment, and replacement of these potentially defective fuel pump modules to address this risk to vehicle operators.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589291May 17, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Honda Passport. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that it was difficult to start the vehicle. The dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 9,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589228May 17, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Unexpected braking when there are no other obstacles on the road. I need to manually turnoff the collision mitigation braking system (CMBS) every time I start the vehicle. I have notified the dealer as well as Honda and have not received any solution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589178May 16, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Honda Passport. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587103May 6, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2020 Honda Passport. The contact stated that the Forward Collision Avoidance braking system light was flashing. While driving 5–10 MPH, the brake pedal depressed without driver input. The brake light flashed. While driving at 70 MPH, the Forward Collision Avoidance braking system light illuminated and started to flash. The brake pedal engaged without driver input. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 7,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587079May 5, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The braking alert system frequently engages even though there isn’t any threat or danger. This often happens during turns or on two lane highways. The latest was in a residential neighborhood with bends in the street. There weren’t any cars approaching or parked on the street
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586363May 1, 2024
SERVICE BRAKES, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I have encountered two types of brake issues: 1) my vehicle seems to flash BRAKE occasionally when oncoming vehicles pass by for no reason - they are not entering my lane or doing anything that should cause the message to flash. The vehicle type does not seem to matter - they have been old and new models, and have been both cars and trucks. My vehicle has only visually warned, but does not engage brakes, so no further safety issue is involved. It has done it frequently on some days and then none for awhile. We have tried to make note of vehicle type and model for consistency, but have not found any. 2) If my vehicle has its cruise control on (which is often) and a vehicle in front of me moves into a left-turn lane to turn - often with plenty of notice - my vehicle will engage it’s brakes and slow down even though there is no danger of hitting the other vehicle. So long as I take it out of cruise control, it will continue on driving. I suspect that if cruise control is not disengaged, it could fully brake and cause a bigger issue of an injury or accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585931April 29, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2020 Honda Passport. The contact stated while driving at various speeds, the message "Brake" was displayed, and the steering wheel shuddered significantly. The contact was able to continue driving. Additionally, the contact stated that while her husband was driving 35 MPH, the Automatic Emergency Braking system engaged suddenly, nearly causing the vehicle to be rear-ended, and the incident led to road rage. The driver depressed the accelerator pedal and continued driving. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not notified of the failure. The failure mileage was approximately 17,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584951April 24, 2024
FUEL/PROPULSION SYSTEM
I was driving on a highway when my car just shut off in the middle lane in the middle of the highway. And I had five errors come up on my screen and my car would not start back up. I had it towed to Honda where they said it was my fuel pump. My safety was put at risk because the car just shut off while driving 75 mph in the middle lane and came to a complete stop. I was not able to roll to the side of the road. Honda released a recall on 2020 passports for the fuel pump in Feb 2024 for this exact reason but my Vin number was not included so I contacted Honda to see if I could get reimbursed since it did happen to my passport in Jan 2024 and they are stating that at this time I cannot be reimbursed because it’s only on select passports, even though it happened to my passport.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585001April 24, 2024
ENGINE
The vehicle does not restart after entering 'Auto Idle Stop' even with latest software update by Honda. About 2 month ago, my car started to act weird and stopped restarting during traffic stops, causing dangerous situations. (I was waiting in the intersection to make left turn and the vehicle was stopped in the middle) I went to Honda dealership for repair, and they explained that its known issue and can be solved by software update. They promised that it won't happen again, but starting few days ago, it is doing it again. I went to the dealership again, and they are now saying that they have to replace the starter. I don't think it is a safe approach to let customer "test" the software and replace problematic part depending on the test outcome. I feel like Honda should update the software AND replace starter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584667April 23, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
When driving the auto breaking is applied. The warning system flashes on the dash and the breaks are applied, there are no cars around me at the time. The system will also activate at times when going around a curve and a vehicle is approaching from the opposite direction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584192April 20, 2024
FORWARD COLLISION AVOIDANCE: WARNINGS
I’ve had several incidents where my vehicle has forced me to a screeching hault when not needed. Most recently it did, and I was almost rear ended by a large UHaul truck while my baby was in the backseat. This is extremely dangerous. This anti-collision system activates while on turns and when nothing else is happening around the vehicle. This is a safety feature that makes the vehicle more unsafe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584159April 19, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I have had multiple instances where the car appears to engage the brakes to prevent a collision, although I don't see any obstruction. It also makes the alarm sound indicating that I should brake as well. This occurs only on highways at highway speeds. It lasts for a few seconds and the car slows down significantly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583971April 19, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Since purchasing the vehicle in December 2023 with ~36,000 miles there have been two instances where the automatic brake warning has activated. Both events occurred while entering a corner between 30-50 mph with no other vehicle in the area or obstructions to be noted. The passport briefly activated the automatic brake warning, with the flashing indicator occuring on the main dash display for roughly 3-5 seconds. Following this brief period of indication the vehicle returned to it's normal operation. No accidents or injuries were sustain from these spurious events.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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